HID Global®, a provider of trusted identity solutions, announces it has added FIDO2 authentication to its Crescendo smart cards, enabling them to support the FIDO Alliance industry initiative focused on standards-based ‘password-less’ sign-in. HID Global partnered with Microsoft on this effort. The company also expanded its Crescendo family with the Crescendo Key Series that brings the same FIDO2 authentication capabilities and other features of its advanced smart cards to workstations, laptops, tablets and ultra-books without requiring additional reader and driver software. Strong authentication credentials HID Global will be demonstrating the new cards and keys at Identiverse 2019 HID Global will be demonstrating the new cards and keys at Identiverse 2019, where it will collaborate with Microsoft and others in the identity industry to showcase FIDO2 authentication. “The Crescendo 2300 Series smart cards and Crescendo Key Series are part of HID’s high assurance solution that delivers end-to-end lifecycle management of strong authentication credentials as well as globally trusted digital certificates for email and document signing and encryption,” said Brad Jarvis, Vice President & Managing Director of Identity & Access Management Solutions (IAMS) with HID Global. “Customers now have two form factor options for use with our unified cloud and on-premises authentication and management system. There is more to come as we work with Microsoft and other industry players to improve how secure credentials are used in a way that emphasizes convenience and privacy.” Major industry standards The Crescendo C2300 Series smart cards and Crescendo Key Series use a common HID authentication platform that supports all major industry standards and regulatory guidelines. They create a consistent, all-in-one access and authentication experience for users, and a simplified administrator experience for deploying high-assurance authentication so they can eliminate weak passwords that are their biggest IT vulnerability. “Microsoft has been on a mission to eliminate passwords and help people protect their data and accounts from threats,” said Alex Simons, Corporate Vice President of Program Management, Microsoft Identity Division. “We are pleased to see companies like HID Global support that goal by adding FIDO2 authentication support and joining our security association.” Cloud authentication The Crescendo keys use Near Field Communications (NFC) and USB-A and C ports to deliver the same capabilities HID Global’s expanded Crescendo offering delivers a consistent set of capabilities, regardless of form factor, through its authentication platform for HID Hardware Authenticators. The Crescendo keys use Near Field Communications (NFC) and USB-A and C ports to deliver the same capabilities as the Crescendo smart cards. The cards also support HID’s Seos credential technology to enable unified enterprise badges that combine visual identification, network and cloud authentication and physical access, improving convenience for employees and contractors who can tap to open the door and tap to authenticate to Windows and cloud applications. Digital identity guidelines The cards and keys also: Provide multi-protocol support for public key infrastructure (PKI) digital certificates, Personal Identity Verification (PIV) digital signature and encryption, the Open Authentication (OATH) open reference architecture, and the emerging Fast Identity Online (FIDO) industry standard -- the backbone of Microsoft’s Windows Hello Security Key for protecting access to Windows and Azure Active Directory. Future-proof compliance with widely used finance and healthcare privacy and security regulations by leveraging native platform support for strong authentication options using emerging and broadly adopted industry Align with NIST SP800-63 Digital Identity Guidelines for achieving Authenticator Assurance Level 3 The Crescendo C2300 dual-interface smart cards and Crescendo keys are available in sample quantities now. Volume availability will commence in the third quarter of 2019. See live demonstrations at Identiverse 2019. Visit HID in booth #324 at Identiverse 2019 from June 25-28 at the Washington Hilton in Washington, D.C. for live demonstrations of its latest Crescendo solutions.
Visitors to the 2019 edition of Secutech Vietnam will have plenty of opportunities to gather market intelligence, thanks to the introduction of the new ‘Smart Factory Conference’ to the show’s fringe program. As the region’s leading trade fair for the security, fire safety and smart building sectors, the fair provides a program of educational events that cover technological trends, government regulations and industry outlook. Smart factory systems “Vietnam’s Smart Factory market is on an upward trajectory,” said Ms Regina Tsai, the Deputy General Manager of Messe Frankfurt New Era Business Media Ltd. “Newly built manufacturing facilities are being integrated with smart factory systems and there is also a need for ageing manufacturing infrastructure to be upgraded with smart solutions. For this reason, there is a growing appetite for information among prospective buyers which we hope the Smart Factory Conference will fulfill. It will be especially useful for investors, owners of industrial parks, consultants, contractors, architects, suppliers and government officials.” Vietnam’s manufacturing base is gradually moving towards industry 4.0, an automation trend of connected devices, IoT and AI Vietnam’s manufacturing base is gradually moving towards industry 4.0, an automation trend of connected devices, the internet of things, artificial intelligence and cloud computing. Against this backdrop, speakers at the Smart Factory Conference will demonstrate how factories that use new technologies to automate processes such as production and energy management can become more efficient and cost effective. Intelligent video solutions Another discussion point will be intelligent video solutions. With a focus on video analytics, access control and production surveillance, conference speakers will explain how both factory security and production efficiency can be improved. In addition, there will be an exploration of government regulations and the most up-to-date fire safety systems, including alarms, detectors, fireproof materials and extinguishing systems. Smart access control systems Besides the Smart Factory Conference, visitors to Secutech Vietnam 2019 will be able to benefit from two other elements of the fringe program. The Fire and Industrial Safety Seminar will cover best practices and solutions for disaster prevention in buildings and industrial settings The Fire and Industrial Safety Seminar will cover best practices and solutions for disaster prevention in buildings and industrial settings. Meanwhile, the Smart Hotel Seminar will update attendees on solutions that improve hotel management and guest experiences, including energy and building management platforms and smart access control systems. Market intelligence platform The Smart Factory Conference is jointly organized by Houselink JSC, Messe Frankfurt New Era Business Media Ltd and Vietnam Advertisement & Fair Exhibition JSC. Houselink JSC is Vietnam’s first developer of an online e-bidding and market intelligence platform for the construction market. The conference will take place on 15 August at Secutech Vietnam 2019, which runs from 14 – 16 August at the Saigon Exhibition and Convention Center. In 2018, the fair set new records, attracting over 13,800 buyers (2017: 12,097) and 310 exhibitors from 20 countries and regions (2017: 270).
With the introduction of a striking new Iron Black finish to its smart lock collection, Kwikset brand of Spectrum Brands, Inc. – Hardware & Home Improvement Division, is heightening its already strong focus on lock design and aesthetics. The contemporary versions of Kwikset’s SmartCode 914 Deadbolt Lock and SmartCode 916 Touchscreen Electronic Deadbolt will be the first connected locks to feature the new Iron Black finish. With this new finish, in addition to the existing Polished Chrome, Satin Nickel, and Venetian Bronze finishes, Kwikset is continuing to meet customer demand for a broader range of aesthetic options. Aesthetically pleasing secure locks “Kwikset is once again expanding the design and color choices available to our customers,” said Nick English, Kwikset’s North American Sales Manager, Residential Access Solutions. “With contemporary versions of our most popular locks, as well as new finishes like the Iron Black, we’re highlighting our commitment to not only creating the most secure locks on the market, but the most aesthetically pleasing locks as well, capable of blending with any décor.” Both SmartCode 914 and SmartCode 916 with Home Connect technology incorporate the new Z-Wave 500 Series chip The contemporary SmartCode 914 and SmartCode 916 smart locks feature an updated, modern design, while continuing to utilise Kwikset’s Home Connect technology. As a result, they integrate with home security and automation systems to deliver convenience and peace of mind to homeowners with complete remote locking/unlocking via smartphones and tablets. Z-Wave 500 Series chip Both SmartCode 914 and SmartCode 916 with Home Connect technology incorporate the new Z-Wave 500 Series chip. The new chip provides a number of enhancements, including extended wireless range and wireless security features that reduce the vulnerability of the network during enrolment, as well as increased battery life. The SmartCode 916 features Kwikset’s unique SecureScreen, which helps mask “smudge” attacks in which users’ codes can be potentially jeopardized by detecting frequently used numbers from the oily residues on the touchscreen surface.
Control4 Corporation, global provider of smart home solutions, has announced Control4 Smart Home OS 3. Control4 Smart Home OS 3 is designed to unify hundreds of connected devices within the home, control them all from a single platform, delivering the personalization that homeowners want, and facilitating the professional support that smart home technology needs. Control4 Smart Home OS 3 Control4 Smart Home OS 3 is designed to simplify the use of many connected devices throughout the home, exceeding expectations for how people live with technology. OS 3 offers more than a thousand new features and capabilities including fluid, refined, and intuitive interfaces providing one-touch control for favorite devices and scenes, at-a-glance views for security and lighting, one-touch music and video streaming, and more, all in a singular platform across Control4 and third-party products. Control4 Smart Home OS 3 enriches the real-life connected home experience The industry is at a tipping point; pundits are forecasting by 2020 there will be 13 billion connected devices in today’s homes. The rapid introduction of these products fractures the smart home ecosystem and compounds complexity. Disparate smart devices don’t work together nor meet the promise of easy, convenient or better, and consumers and their families have been left frustrated. “The Control4 Smart Home OS is designed to remove complexity,” said Control4 Senior Vice President of Products and Services Charlie Kindel. “Every home is a mix of products from a variety of companies, a Smart Home OS embraces this reality, providing broad choice rather than creating a collection of tiny walled gardens that limit homeowners.” Smart home infrastructure Boasting a broad and deep ecosystem, Control4 OS 3 brings support for more than 13,500 third-party devices and 7,500 Control4 SDDP-embedded products. Built as smart home infrastructure, OS 3 scales to the needs of the family, whether it’s a single-room entertainment experience or a whole-home automation system in a mansion. Control4 Smart Home OS 3 enriches the real-life connected home experience. By aiming to encompass all of the home’s connected devices, it breaks through many of the barriers of smart home adoption. “There is a delight—almost a sense of magic—when technology comes together and genuinely enhances our lives,” said Charlie. “And right now, only Control4 Smart Home OS 3 can deliver on that promise for the home.” Home automation solution Achieving the elegance and sophistication homeowners want requires the experience of a professional installer. But only a family knows the nuances of their day-to-day lifestyles. Control4 Smart Home OS facilitates professional installation to make sure everything works together, while empowering families to make their smart home experience uniquely their own. Control4 has more than 200 Control4 Certified Showrooms where consumers can walk in and experience OS 3"“For more than 15 years Control4 has held steadfast in the belief that meeting the expectation of a true smart home requires professional installation,” stated Control4 Chairman and CEO Martin Plaehn. “We have relentlessly built a network of trained professionals, and today Control4 has more than 200 Control4 Certified Showrooms where consumers can walk in and experience OS 3. Control4 has nearly 6,000 Authorized Dealers, OS 3 leverages the talent and skill of tens of thousands of smart home pros around the world to install, update, and manage smart home technology for families.” Building on years of operational experience, Control4 Smart Home OS 3 brings new levels of thoughtful design to raise expectations for smart homes. Control4 Smart Home OS 3 key features include: Introducing Favorites, OS 3 gives homeowners the ability to bring virtually everything in the home to the top of the room in the mobile app, touch screen, and TV. Favorites provides one-touch control and, more importantly, homeowners can now see whether the home is secure, or lights are on anywhere in the home without tapping. Favorites provide homeowners the flexibility to prioritize the devices for each room. In a living room, the news station can be at the top of the app, where the over-island lights show up first in the kitchen view. Simply press and hold to Favorite a device, service, scene, or playlist in any room. Drag icons to re-organize or delete them from the screen with a simple tap, interactions any mobile user is familiar with. Assemble whole-home dashboards for at-a-glance views of the most vital devices from any room. In the master bedroom, Favorite the front door lock, garage doors, and security cameras to ensure the home is secure before going to bed. Easily see only the lights that are on, the blinds that are open, and the doors and security zones that are secure, a necessary capability required when you have many connected devices throughout the home. Homeowners can personalize their system and tailor it to their needs as they live and grow with it. Edit or create smart home scenes, set schedules to automate devices, and modify how devices interact. OS 3 has reimagined multi-room entertainment. With OS 3 share your music throughout the home with an elegant look, crisp sound, and the ease of one-touch access to the most popular streaming services. Stream video with the same intuitive approach, just relax and watch. Music and video take a prominent position with Active Media located at the top of the screen, showing music controls, and track details right at the front. Streaming music and video throughout the home is simple with all-new Sessions to easily add or remove rooms, adjust the volume everywhere or within a single room. OS 3 adds native support for streaming high-resolution audio in Control4 systems with the addition of MQA (Master Quality Audio). Now homeowners can stream better-than-CD quality music through TIDAL Masters and listen to their own MQA-encoded music collection. Advanced security system management — With unified lock management, lock users, and PINs are now easily managed through OS 3 for all locks (with no need to create and edit users for each lock). Create a user, assign a PIN and a schedule, and apply the changes to all locks installed in the home. Coordinated shade control — New blind and shade options with more than 350 new icons that represent the wide variety of ways window coverings operate, let users easily see all shades that are open, and with one-button press, close them across the house. Users can set a different wallpaper for every room, choosing from a variety of designer-approved images or their own photos matched to their home and lifestyle. Dealer Tools — Control4 has always led the industry with tools that enable swift, easy, and reliable deployment. With OS 3, dealers will enjoy enhancements that further simplify programming, reduce repetitive tasks, and speed up deployment. Thoughtfully refined and optimized, each interface is designed for the different ways a customer will use a mobile phone, a touch screen mounted on the wall, or a hand-held remote and a TV. The mobile phone is optimized for one-hand control in portrait mode, while the TV interface is focused on the entertainment experience from the couch.
There’s no question that the popularity of Do-It-Yourself (DIY) security and home automation products is on the rise. The reasons for the growth in DIY sales are numerous, including increased awareness of home automation products, fast set-up, limited (if any) installation costs, and interoperability with other smart security products. In fact, with the parallel rise of smart home hubs like Alexa and Google Home, many people are opting to attempt the set-up of smart home devices without any professional assistance. According to a 2018 Residential Security Market Report prepared by Parks Associates and Security Sales & Integration magazine, “More than 60% of installing dealers now report that DIY systems are biting into demand for their services.” But the rise in DIY is not entirely bad news for security and home automation installers and dealers. There are a number of ways to view this glass as half-full. Let’s look at a few of them. Increase In Revenue For Dealers With their lower cost and perceived ease of installation, DIY products have broken down barriers for additional purchaseThere are reasons for dealers and installers to be cheerful about the rise of DIY. For one thing, according to that same Residential Security Market Report from Parks Associates, residential security dealers are doing quite well. The report states, “In 2017, revenues were up an average 7.72% for security dealers.” What about installations? The report goes on to say, “For 2017, the average number of installs per dealer was 22 per month, compared to 17 per month in 2016.” So, revenues are up for security dealers, and at least part of the reason can be attributed to the fact that DIY products can raise overall awareness of and spur interest in other home automation and security products. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for the additional purchase, and installation, of complete, professionally installed systems. Wireless, Connected Smart Locks For example, the sale of wireless, connected smart locks (viewed by some consumers as DIY) can lead to opportunities for further home automation product sales and professional installations. Connected smart locks can actually act as an extension of a smart hub or controller. They can be used to wirelessly communicate with and control all the devices that make up a home automation system, including lighting, entertainment, thermostats, air, alarms, shades and more. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for new security installations And they can do all this from a prime, convenient location – the front door, as well as other points of entry like the side or back doors. Plus, smart lock conversion kits like Kwikset Convert let homeowners easily bring home automation capabilities to their door without altering the aesthetics of the entry. Connected smart locks can allow homeowners to set up their home with custom scenarios, right before they step inside. For example, residents can program their lock so that every time they unlock the door, a foyer light goes on, temperatures begin to rise to a set level – even connected coffee makers can begin to make a cup. Portfolio Of Home Automation Products One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatileSmart locks are just one example of the potential of DIY products to spark a homeowner’s interest in a wide range of other home automation devices, many of which would benefit from professional installation. One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatile and offer a complete portfolio of home automation products. The larger the home automation offering, the more devices there are to sell and install, the larger the installation required, the greater the need for professional installation. Many homeowners who feel like they have a certain level of handiness will start by trying to do it themselves with a DIY product. But things don’t always go as planned, especially if they are attempting to set up a robust home automation system. First off, just because a product is DIY doesn’t mean that the old products that are being replaced are going to easily make way for the new. A DIY thermostat or smart lock might require that the old equipment (and possibly wires) get tugged out of the wall. Messy holes might need to be filled. Advantages Of Professional Installation Even after the old system has been removed, homeowners planning on setting up a connected system may soon realize they don’t have the electrical skills or technological know-how to install and connect all devices, get a system programmed correctly, and get everything up and running smoothly. Professional installers have learned from experience; there’s very little that they haven’t seen before. With their years of experience, installers know the best way to automate a home and how to create a custom smart home experience Do-it-yourselfers might be able to solve problems by searching the internet and finding videos. But, then again, they might not. After going the DIY route once, many full-home automation system enthusiasts are beginning to realize that the best way to get things done right the first time is to leave the installation and set-up to a professional. Professional installers can and should bring an extra level of experience and guidance to the process. Their services should go beyond tech installation and also include interface design. With their years of experience, installers know the best way to automate a home – how to create a custom smart home experience that doesn’t make the user feel less than smart. Selling Additional Home Automation Products If a problem arises due to installation error, the DIYer does not have any recourse to correct these mistakesResidential security dealers who offer professional installation should be willing to embrace the DIYer who has attempted to do a self-install but has not been able to complete the process successfully. With an open mind to this scenario, they can save the day for the DIYer, as well as create an opportunity to sell additional home automation equipment that the DIYer may not have known to be available. The disparity between DIY and professional installation also brings to light the fact that there are no ‘satisfaction guarantees’ and no ‘installation/labor warranty’ available when a home automation system is installed by a DIYer. If a problem arises with either the equipment connectivity due to installation error, or if a piece of equipment is installed incorrectly, the DIYer does not have any recourse to correct these mistakes. This may not be as critical if a DIYer installs a minor piece of equipment, but with something as critical as securing and protecting their home with a home automation and security system, most people want full peace of mind that everything has been installed correctly. Reduces Connection Instability According to a 2017 study by the analyst firm, IHS Markit, “The quality of the equipment is usually higher in professionally installed systems, and professional configuration and setup greatly reduces the potential for connection instability…” This is an issue that DIYers may come to realize over time. On the other hand, one issue DIYers may recognize right away, especially if they are attempting to connect multiple devices, is that the connectivity may be inconsistent. Professionally installed devices operating on a wireless protocol might deliver better, consistent, longer-range connectivity IHS Markit explains that, “DIY systems rely on open protocols and Wi-Fi connectivity that can sometimes be unreliable, creating connection issues. Some of the sensors can become unrecognizable to the system, requiring intervention from the user. In contrast, professional wireless systems rely on UL- or EN-certified equipment to operate on the basis of proprietary frequency, enabling them to work with the control panel much more seamlessly.” In other words, professionally installed devices operating on a wireless protocol, even an open-source protocol like Z-Wave, might deliver better, consistent, longer-range connectivity, and fewer headaches. Not Everyone Is A DIY Customer There are customers who want someone to install the devices correctly and help them learn how to use and maintain themThere’s no doubt that there’s a segment of the security and home automation market that loves to spend their free time doing their own home improvement. They are watching videos, reading how-to books and manuals, and enjoying every minute. There’s also a segment of the market whose top goal is to save money up front. For these customers, there’s no getting around the joy of saving money with the lower cost of many DIY products. But there are also a great number of prospective customers out there for whom DIY is of absolutely no interest. These consumers do not want to be their own IT department. They want expert help: they want someone to install the devices correctly and help them learn how to use and maintain them. The IHS Markit study points out what many home automation dealers already know: that the elder and aging-in-place markets are an ideal destination for the security and convenience of home automation products. The study says, “Many senior citizens are not tech savvy enough to install a DIY system by themselves, so they tend to rely on professionally installed systems that are usually maintained by a family member.” Along with the senior citizens market, there are many other market segments out there that still desire worry-free professional installation. Installers should offer a range of products that includes some DIY products, and some leave-it-to-a-pro products Producing Complete And Custom Solutions Perhaps the best way for dealers and installers to stave off that feeling of doom that they might have about DIY is to tackle the problem head on and be creative. Offer a range of products that includes some DIY products, and some leave-it-to-a-pro products – consider the DIY product a great entry point for a more comprehensive system. Play up the peace of mind that comes with professional installations and support that pitch with flexible monitoring contracts and service plans. Share what you do and why; relay your passion for producing complete and custom solutions and communicate how you add value to any and every sale. No one, not even the most tech-savvy consumer, wants to install their own products if the end result is that the product doesn’t work the way it should. That’s where the pros can, should and will always come into play.
Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SecurityInformed.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organizations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organizations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritizes use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
It’s not surprising that people are nervous about the security of newer technologies, many of which are part of the Internet of Things (IoT). While they offer greater efficiency and connectivity, some people still hesitate. After all, there seems to be a constant stream of news stories about multinational corporations being breached or hackers taking control of smart home devices. Both of these scenarios can feel personal. No one likes the idea of their data falling into criminal hands. And we especially don’t like the thought that someone can, even virtually, come into our private spaces. The reality, though, is that, when you choose the right technology and undertake the proper procedures, IoT devices are incredibly secure. That said, one of the spaces where we see continued confusion is around access control systems (ACS) that are deployed over networks, particularly in relation to mobile access, smartcards, and electronic locks. These technologies are often perceived as being less secure and therefore more vulnerable to attacks than older ACS systems or devices. In the interest of clearing up any confusion, it is important to provide good, reliable information. With this in mind, there are some myths out there about the security of ACS that need to be debunked. The fact that these devices communicate with an ACS via Bluetooth or Near Field Communication (NFC) leads to one of the main myths we encounter Myth #1: Mobile Credentials Are Not Secure The first myth we have to look at exists around mobile credentials. Mobile credentials allow cardholders to access secured doors and areas with their mobile devices. The fact that these devices communicate with an ACS via Bluetooth or Near Field Communication (NFC) leads to one of the main myths we encounter about the security of credentialed information. There is a persistent belief that Bluetooth is not secure. In particular, people seem to be concerned that using mobile credentials makes your organization more vulnerable to skimming attacks. While focusing on the medium of communication is an important consideration when an organization deploys a mobile credentialing system, the concerns about Bluetooth miss the mark. Bluetooth and NFC are simply channels over which information is transmitted. Believing that Bluetooth is not secure would be the same as suggesting that the internet is not secure. In both cases, the security of your communication depends on the technology, protocols, and safeguards we all have in place. So, instead of wondering about Bluetooth or NFC, users should be focused on the security of the devices themselves. Before deploying mobile credentials, ask your vendor (1) how the credential is generated, stored, and secured on the device, (2) how the device communicates with the reader, and (3) how the reader securely accesses the credential information. When you deploy smartcard technology as part of your ACS, you should choose the latest generation, such as MiFARE DesFIRE EV1 or EV2 and HID iCLASS SEOS Myth #2: All Smartcards Are Equally Secure The question “how secure are my smartcards?” is a serious one. And the answer can depend on the generation of the cards themselves. For example, while older smartcards like MiFARE CLASSIC and HID iCLASS Classic offer better encryption than proxy cards and magstripe credentials, they have been compromised. Using these older technologies can make your organization vulnerable. As a result, when you deploy smartcard technology as part of your ACS, you should choose the latest generation, such as MiFARE DesFIRE EV1 or EV2 and HID iCLASS SEOS. In this way, you will be protecting your system as well as your buildings or facilities. Some traditional readers and controllers can also pose a serious risk to your organization if they use the Wiegand protocol, which offers no security. While you can upgrade to a more secure protocol like OSDP version 2, electronic locks are a very secure alternative worth considering. It is also important to understand that not all smartcard readers are compatible with all smartcard types. When they are not compatible, the built-in security designed to keep your system safe will not match up and you will essentially forego security as your smartcard-reader will not read the credentials at all. Instead, it will simply read the non-secure portion—the Card Serial Number (CSN) —of the smartcard that is accessible to everyone. While some manufacturers suggest that this is an advantage because their readers can work with any smartcard, the truth is that they are not reading from the secure part of the card, which can put your system and premises at risk. Using electronic locks can help protect facilities and networks through various security protocols, including encryption and authentication Myth #3: Electronic Locks Are More Vulnerable These days, there are still many who believe that electronic locks, especially wireless locks, are more vulnerable to cybercriminal activity as compared to traditional readers and controllers. The concern here is that electronic locks can allow cybercriminals to both access your network to get data and intercept commands from the gateway or nodes over the air that would allow them access to your buildings or facilities. The reality is that using electronic locks can help protect facilities and networks through various security protocols, including encryption and authentication. Additionally, because many of these locks remain operational regardless of network status, they provide real-time door monitoring. This means that many electronic locks not only prevent unauthorized access but also keep operators informed about their status at all times, even if a network goes down. Outdated technology and old analogue systems are more vulnerable to attacks When it comes to deploying electronic locks, it is important to remember that, like any device on your network, they must have built-in security features that will allow you to keep your information, people, and facilities safe. Be Prepared To Unlock Future Benefits Ultimately, the information in your IP-based ACS is at no greater risk than any other information being transmitted over the network. We just have to be smart about how we connect, transmit, and store our data. In the end, maintaining the status quo and refusing to move away from old technology is not a viable option. Outdated technology and old analogue systems are more vulnerable to attacks. The reason it is so important to debunk myths around ACS and, at the same time, get people thinking about network security in the right way is that network-based systems can offer an ever-increasing number of benefits. When we deploy new technology using industry best practices and purchase devices from trusted vendors, we put ourselves and our networks in the best possible position to take full advantage of all that our increasingly connected world has to offer.
Artificial intelligence (AI) is expanding the capabilities of license plate readers and vehicle identification systems. Within a smart/safe city scenario, automatic license plate reader solutions are used to help analyze real-time video streams for site surveillance, inspection and public safety, and to offer actional information through a network of connected camera systems. Outside of law enforcement, this can include other public safety initiatives such as traffic tolls, car counting, and parking security. Vehicle recognition systems Rekor Systems is a provider of vehicle recognition systems in more than 60 countries Using AI to enable video cameras, Rekor Systems is a provider of vehicle recognition systems in more than 60 countries. Applications include security and surveillance, public safety, electronic toll collection, brand loyalty, parking operations, banking and insurance, logistics, and traffic management. AI allows Rekor’s products to recognize and read license plates, while also providing information about each vehicle, including color, make, year, and model. Rekor’s products are powered by OpenALPR software, an AI-based solution that enables any IP (internet protocol) surveillance camera to scan license plates and provide vehicle data including tag number, make, model, and color in real time with 99% accuracy, according to the company. Rekor’s products are powered by OpenALPR software Integrated solutions “Rekor's software started as an open source project, and we have done our best to keep the commercial software as open as possible,” says Rod Hillman, Chief Operating Officer, Rekor Systems. “One of the challenges we see with others in our space is a tendency to ‘close off’ and ‘silo’ their solutions. Our goal is to make it as simple as possible to deploy, integrate, and ultimately use.” Rekor has numerous application programming interfaces (APIs) and ways the solution can be integrated into partners' solutions with a software development kit (SDK). Rekor solutions can be purchased directly or through a worldwide partner network of integrators, wholesalers, and within integrated solutions such as Nokia's smart city platform. Electronic toll collection Rekor’s solutions have viable applications within multiple markets While many systems are hardware-based, Rekor’s software-as-a-solution offering can turn an IP camera into an automatic license plate reader. Rekor’s solutions have viable applications within multiple markets, including law enforcement, security and surveillance, electronic toll collection, parking operations, banking and insurance, logistics, traffic management, and customer experience. “Rekor offers a cost-effective alternative to traditional LPR systems with a much higher accuracy rate at 99% allowing more cameras to be present and active at any given time,” says Hillman. “Traditional LPRs need someone to go through hours of footage to find what they are looking for while Rekor’s technology will send alerts in real time, resulting in much quicker response times.” Move Over Camera mounts onto roadside worker’s vehicles to capture ‘Move Over’ violations Two-Part authentication Rekor’s products include: NUMERUS, a cloud-based solution for high-volume vehicle recognition, designed to reduce costs and increase efficiencies for the electronic toll collecting industry. Two-part authentication instantly identifies the vehicle’s make, model, color and body type along with the license plate read. Machine-learning-enabled software recognizes license plates from all 50 U.S. states, in addition to plates from more than 70 countries on six continents. Edge, an all-in-one camera and vehicle recognition system that instantly reads vehicle license plates, along with the vehicle’s make, model, color and body type. Move Over Camera, which mounts onto roadside worker’s vehicles (police, tow truck, etc.) to capture ‘Move Over’ violations. ‘Move Over’ laws state that vehicles must move over one lane and/or slow down if they cannot move over to avoid incident while roadside workers are in the shoulder lane. The camera can detect what lane vehicles are in and how fast they are moving. Violators are flagged in the system for law enforcement’s review.
The phrase ‘eye in the sky’ is taking on a whole new meaning as the concept of home security drones becomes a plausible idea that could be realized in the not-too-distant future. It’s a possibility that came to light recently in the form of a patent that was granted to Amazon for ‘Image Creation Using Geo-Fence Data’. The patent specifies a “geo-fence, which may be a virtual perimeter or boundary around a real-world geographic area.” An unmanned autonomous vehicle (UAV) may provide surveillance images of data of objects inside the geo-fence. Any video captured outside the geo-fence would be obscured or objects removed to ensure privacy. Detecting break-ins and fires The Amazon patent outlines how its UAVs could perform a surveillance action at a property of an authorized party. It would be ‘hired’ to look out for open garage doors, broken windows, graffiti, or even a fire. The drone would only view authorized locations and provide information back to the homeowner. The idea is to deploy Amazon’s ‘delivery drone’ to provide surveillance of customers’ homes The idea is to deploy Amazon’s previously proposed (but not yet realized) ‘delivery drone’ to provide surveillance of customers’ homes between making deliveries. (One could say the employment situation has truly peaked when drones start taking second jobs!) In a ‘surveillance as a service’ scenario, Amazon’s customers would pay for visits on an hourly, daily or weekly basis. Drones would be equipped with night vision and microphones to expand their sensing capabilities. (The microphone aspect seems creepy until you remember that Amazon’s Echo devices already have a microphone listening to what happens inside our homes.) A remaining obstacle for such a plan is the matter of U.S. Federal Aviation Administration regulations that restrict commercial drone operations and even hobbyist or consumer drone flights outside an operator’s line of sight. Drones would be equipped with night vision and microphones to expand their sensing capabilities Amazon company officials have stressed that the plan is still in its infancy and implementation would be in the future. “The patent clearly states that it would be an opt-in service available to customers who authorize monitoring of their home,” Amazon’s John Tagle told National Public Radio (NPR). Although use of drones for security is in the future, the launch of delivery drones appears to be on the nearer-term horizon. Amazon has said it hopes to launch a commercial service in a matter of months. Amazon’s competitor – Alphabet’s Wing – has already been granted FAA approval to make deliveries in the United States. Autonomous drone monitoring Another company, Sunflower Labs, is also working on security drones and has created a prototype that uses an autonomous drone to monitor activity in conjunction with a series of motion and vibration sensors located around the house. The sensors, which can detect footsteps or car engines, are placed around the home to create a virtual map, track objects and guide the drone. The ground sensors would alert a homeowner of something moving around the house. The homeowner could then elect to deploy the drone, which would stream a live video feed to a smart phone or tablet. Smart home technologies are in the process of transforming the home security marketSmart home technologies and do-it-yourself security installations are in the process of transforming the home security market. The traditional ‘alarm service’ model is barely recognizable today among all the changes and new products, from home automation to video doorbells to personal assistants such as Siri and Alexa. Technology-loving consumers are looking at an expanding menu of options just as they are embracing new ways to protect their homes. Instead of a call to an alarm company, a consumer today may instead view a video of a burglary-in-progress live-streamed to their smart phone. Amazon and the other Big Tech companies are already playing a role in the disruption. Home security provided by a drone (on its way to delivering a package down the street) may seem like an extreme divergence from the norm. But such is the changing world of smart homes and residential security.
Time for an indepth review of IFSEC 2019 in London. This show had fewer exhibitors than previous shows, and the ‘vibe’ was definitely more low-key. Fewer exhibitors meant larger aisles and plenty of room to breathe, and the slower pace provided time for exhibitors to reflect (often negatively) on the return on investment (ROI) of large trade shows. There was little buzz on the first day of the show, but spirits picked up on the second day (when, not coincidentally, some exhibitors served drinks to attendees at their stands). Enterprise security solutions One eye-catcher was smart wireless security provider Ajax Systems’ stylish black stand Many exhibitors compared IFSEC unfavorably to ISC West in the United States and even to Intersec in Dubai. Others seemed willing to be lured back to Birmingham (previous location for IFSEC) to participate in the upstart competitor, The Security Event, next spring. However, not all the IFSEC 2019 reviews were negative. Vaion made the most of their small stand toward the back of the hall. They experienced brisk traffic right up until the end of the show. Happy with the response, the provider of real-time enterprise security solutions reportedly has already committed to IFSEC 2020. Other exhibitors also made the most of their space at IFSEC; one eye-catcher was smart wireless security provider Ajax Systems’ stylish black stand. Vaion made the most of their small stand toward the back of the hall Latest new products Nedap launched a new product, AEOS 2019.1, that is five time faster and more stable than its predecessor. It uses HTML5 – no more reliance on Adobe. Feedback has been good. The company has also increased its integration of open security standards (OSS). Traka showcased smart lockers, which are modular, scalable, and staff can easily replace broken equipment. Product features can be adapted to specific sectors (i.e., retail, prisons). Traka spends 30% of its revenue on research and development, developing their own engineering. The company has seen massive growth in the UK and Europe. Hanwha Techwin lured visitors into the centre of their stand with drinks and ice cream, surrounded by the latest new products. Hanwha promoted their investment in a manufacturing facility in Vietnam and showcased Wisenet cameras with enhanced 4K images, digital auto tracking, and less motion blur for clearer images. Video verification product A multi-sensor model captures wide areas with a single camera. Hanwha also offered some value-priced cameras that feature easy self-install and are swappable. Optex launched a new product called ‘the Bridge’, a video verification product that bridges CCTV on a digital video recorder (DVR) to intruder alarms. Hanwha showcased Wisenet cameras with enhanced 4K images UK Surveillance Camera Commissioner Tony Porter announced ‘Security By Default’, a set of minimum requirements that will guarantee users that network video security products are as secure as possible in their default settings right out of the box. Hikvision promoted their support for Secure by Default and expressed hopes the initiative would be embraced by other companies and create a new best practice for camera cybersecurity. Hikvision also promoted their retail solution, which includes on-site redaction for GDPR compliance, shelf detection incorporating artificial intelligence, and use of heat mapping to analyze customer foot traffic. Generating revenue Safety and Security Things (SAST), another IFSEC exhibitor, is in the process of creating an ‘app store’ for the security market. Striving to achieve critical mass with participation by a wide range of systems integrators and manufacturers, SAST has a goal of launching to the public in Q1 next year in time for ISC West. Hanwha Techwin is among the players that have already joined the alliance A pilot version will debut this autumn, and they already have 26 apps and six camera manufacturers toward that goal. With a staff of 120, mostly based in Munich, SAST expects to begin generating revenue in 2020 and to grow rapidly. An investment by Bosch is financing start-up operations. Open Security & Safety Alliance (OSSA) is creating standards and a platform to enable the sale of apps in the security market. Large industry players Hanwha Techwin is among the players that have already joined the alliance, and OSSA is seeking to add other large companies, such as Axis, Genetec and Hikvision. Engaging integrators, app developers and software providers as well as camera manufacturers will generate widespread support to ensure the initiative succeeds. Although currently most OSSA members are based in the EU and Asia, it is a global organization open to any company in the world. Many large industry players are now missing from the IFSEC show floor; the most noticeable new abstainer this year was Milestone. And the downturn seems likely to continue: Exhibitors were largely noncommittal about returning next year, although organizers were urging them during the exhibition to sign up for 2020.
Comelit has ensured future residents at Kebbell Homes’ new luxury Aubury Place development can experience smart door entry with the installation of its latest Mini Handsfree monitors. Set in Chiswick, London, Aubury Place is a new gated community of nine four, five and six bedroom homes. Every element of the design is focussed on creating an exceptional first impression, right from the bespoke touch screen entrance panel. Comelit’s Specification team, together with chosen installers Wheeler Electrical, was involved with Kebbell from the initial design process, through the works program to project completion. Door entry requests Kebbell was instantly impressed with the capability of newly launched Mini Handsfree Wi-Fi Monitors Whilst originally, Comelit’s stylish Icona monitors were considered, Kebbell was instantly impressed with the capability of newly launched Mini Handsfree Wi-Fi Monitors. The new Comelit system would enable new residents to respond to door entry requests from any compatible mobile and benefit from video memory, to record missed calls. Says Andrea Fawell Sales and Marketing Director at Kebbell Homes: “The aim with Aubury Place, as with all our developments, was to offer families spacious home options in prime locations. The ideals of luxury, convenience, comfort and understated elegance were all of paramount importance, and seeing everything from our resident’s point of view, to ensure our homes allow natural flows in tune with daily living.” Mobile connected lifestyle “Every small detail has been carefully considered and this is where Comelit latest options for door entry fitted our requirements. It means our residents can benefit from the latest technology, seamlessly installed, enabling them to instantly respond to door entry requests, with video, from wherever they are. And we can achieve this without compromising on the style, look and feel of this beautiful collection of homes.” Kebbell Homes is well-known for meticulously planning and creating homes of exceptional quality" Ed Wheeler, Director from Wheeler Electrical added: “Kebbell Homes is well-known for meticulously planning and creating homes of exceptional quality. When it came to door entry at Aubury Place, Comelit was the specification of choice and the new Mini Handsfree Monitors exceeded expectation, even over an initially approved specification. It has proven itself more cost effective and a better fit for today’s increasingly mobile connected lifestyle choice.” Powerful security solution Each home at Aubury Place has been fitted with a Mini Handsfree monitor complete with integrated WiFi, operating through Comelit’s innovative VIP system. At the striking gates to the development is Comelit’s premium stainless steel flush mounted 316 Touch entrance Panel, branded to Kebbell Homes. The system enables new residents to grant access through the vehicle gates or adjacent pedestrian gate using the 4.3” internal monitor or a dedicated mobile app. And up to fifteen smart devices can be connected to each and every property’s individual WiFi monitor. Daniel Wood, Southern Sales Manager at Comelit UK concluded: “Comelit worked closely with Kebbell Homes to ensure the door entry system installed, achieved the desired balance between timeless style and latest technology. The combined solution, completed using our very latest app enabled monitors, provides aspiring residents with a powerful security solution and the convenience of audio and visual communication, together with ease of use in everyday life.”
e-shelter security has installed over 2,000 smart Sony network cameras to monitor high-security buildings and critical infrastructure at data center locations in Europe. Integrated Security Solutions Expert The Frankfurt-based system integrator builds and operates integrated security solutions for mission-critical environments The Frankfurt-based system integrator builds and operates integrated security solutions for mission-critical environments, where customer applications must be available around the clock. As well as offering necessary hardware and infrastructure redundancy, the centers must also be protected against virtual and physical attackers. To prevent unauthorized access to servers and other infrastructure without creating unnecessary barriers, e-shelter security is making increasing use of intelligent, self-learning security systems. Physical security is supported by Sony SNC-EB632R infrared and SNC-WR632C dome cameras that are used for perimeter surveillance at the data center locations, together with SNC-EM600 minidome cameras that are used for indoor surveillance. Sony Video Security Dome Cameras Key criteria for the choice of cameras were very high image quality - even in challenging environmental conditions - and extreme reliability. “Another decisive factor for us was our long-standing cooperation with the Sony Video Security team” says Kai Friedrich, Head of Application Engineering and IT at e-shelter security. “Their expertise helps us to think in terms of not just products but about entire solutions. Equally, they have provided us with very sound technical advice and support throughout the entire project.” Cayuga Video Management System The Sony cameras are controlled and managed using SeeTec’s Cayuga video management system The Sony cameras are controlled and managed using SeeTec’s Cayuga video management system. All cameras are connected to e-shelter security’s certified emergency call and service centers, allowing appropriate intervention to be initiated in the event of an incident. As well as ensuring the physical security of the data centers, the cameras also provide protection against cyber-attacks on customers’ assets. High levels of integral security prevent hackers from using the Sony cameras as an entry point into the customer’s own network. Due to the positive experience gained during more than three years of cooperation on data center projects, e-shelter security is also using Sony cameras in logistics centers, consulting/finance industry office buildings and smart building projects where the company combines innovative security technology with new digital technologies.
Kwikset brand of Spectrum Brands, Inc. – Hardware & Home Improvement Division, announces that its SmartCode 888 Deadbolt Lock was chosen to become part of the new Home is Connected smart home system from D.R. Horton, Inc. The inclusion of Kwikset’s SmartCode 888 in the system was based on its value (great functionality at an entry-level price), reliability, and high degree of security. Incorporating the latest Z-Wave 500 chipset, the SmartCode 888 offers keyless entry through a convenient, easy-to-use touchpad. Kwikset’s patented Home Connect technology enables the lock to wirelessly communicate with other devices in the home through a third-party smart home controller, as well as to remotely check the door lock status, lock or unlock the door and receive notifications. Innovative Program D.R. Horton’s Home Is Connected system is included in the base price of each new home from the company’s family of brands D.R. Horton’s 'Home Is Connected' system is included in the base price of each new home from the company’s family of brands. The system includes a robust central hub by Qolsys that controls the smart home features, including a home alarm and automation platform by Alarm.com, Honeywell Home thermostat from Resideo, smart switches by Eaton Corporation, video doorbell by SkyBell and hands-free, voice-first experiences with Amazon Alexa. “We are pleased to be part of such an innovative program created by the nation’s largest volume homebuilder,” said Dave Seeman, Director of National Builder Accounts, Kwikset and Baldwin, Spectrum Brands, Inc. – Hardware & Home Improvement Division. Convenience Of Keyless Entry “We are confident that buyers of D.R. Horton homes will not only appreciate the security and convenience of keyless entry that our SmartCode 888 provides, but also the endless benefits of whole home automation. To be a part of a system that includes such well-known, reputable brands indicates to us the high level of trust D.R. Horton puts in our products.” Brad Conlon, Vice President of National Accounts for D.R. Horton, said, “We are pleased to work with Kwikset to provide this essential component to D.R. Horton’s new Home is Connected smart home system. We know our customers will appreciate the peace of mind that comes from Kwikset’s SmartCode 888 lock and the Home is Connected system overall.”
Wilson James has appointed SmartTask as preferred technology partner and awarded it a deal for the supply of a mobile patrol and electronic smart form solution for a new security contract with National Museums. Under the agreement, the company will now roll out the SmartTask workforce management software to 10 sites including the Natural History Museum, V&A and Science & Industry Museum. This follows a successful trial that achieved significant time savings by removing paperwork and streamlining operational processes. The new partnership between Wilson James and SmartTask will replace an incumbent supplier agreement that no longer met the business and operational requirements of the security, construction logistics and business services provider. Identify Potential Benefits In particular, the retender process for the security contract with Natural Museums required a single provider of a highly-configurable mobile patrol and electronic smart form solution. An initial trial at the Natural History Museum focused on use of electronic forms via SmartTask-enabled smartphones to reduce administration and increase productivity of operational staff. The trial highlighted the clear benefits of using the SmartForms, most notably around confiscated items and vehicle forms It was designed to identify potential benefits based on the precise requirements of the customer as well as create a suite of seven SmartForms and reports that could deliver standardized data capture and analysis. This included confiscated items and vehicle check SmartForms, scenario testing and incident reporting. The trial highlighted the clear benefits of using the SmartForms, most notably around confiscated items and vehicle forms. Required Monthly Reports Confiscated items, following bag searches carried out at point of entry, historically required between 10-15 minutes to complete and during that time the security officer was away from the floor resulting in lost productivity. Following the adoption of SmartTask, reports can now be created automatically using highly-accurate data, while paper usage and printing requirements have been dramatically reduced. The time savings achieved at the National History Museum by the Wilson James team have led to higher productivity, greater capacity to carry out bag searches and increased visibility of security staff. Management time saving have also been realised in production of required monthly reports, as well as administration savings of 12-hours per week for the Security Duty Managers. Ease Of Deployment Don McCann, Technology Systems Consultant at Wilson James commented: “SmartTask provided significant support throughout the contract bid and contributed to the successful re-signing for a further five years.” SmartTask has also handled a separate project for Bradford Science Festival, which further demonstrated the flexibility of the system" “The solution is now fully operational at five locations – Natural History Museum, National Science & Media Museum, National Railway Museum, Science & Industry Museum and a Wandsworth storage site – with the Science Museum and V&A to follow shortly. SmartTask has also handled a separate project for Bradford Science Festival, which further demonstrated the flexibility of the system, ease of deployment and its suitability for the security sector.” Enhance Customer Satisfaction Paul Ridden, CEO of SmartTask said: “This latest agreement demonstrates our ability to work closely with our customers to develop advanced workforce management solutions that support business development, customer retention and quality service delivery. We are now partner of choice for a growing number of security organizations based on our proven track record helping to tackle some of the most common and difficult operational challenges they face.” SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution that enables security companies to better plan and manage their workers, so they are at the right place, at the right time. The cloud-based software solution combines intelligent rostering, live monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction, and support duty of care to staff.