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For bricks and mortar retailers, there’s no going back to how it was anytime soon. Even before the COVID-19 pandemic and economic crisis, they had been fighting a fierce battle against online shopping and significant e-commerce players. The high street has done a pretty good job of evolving over the years. From its humble beginnings in the late 19th century to its boom in the late 20th, it’s constantly adapted to meet changing consumer needs. The risk to retail But, it’s now reported to be at risk. Sales and footfall started to dwindle decades ago. The dawn of internet shopping in the mid- 2000s saw numbers drop even more dramatically. Indeed, we have heard and seen reports repeatedly on ‘the death of the high street.’ Footfall went down to virtually zero, thanks to this year’s nationwide lockdown Making matters worse, footfall went down to virtually zero, thanks to this year’s nationwide lockdown. Even Primark, the international ‘hero of the high street,’ saw their average £650m in weekly sales nosedive to nothing without an online presence. But there is light at the end of the tunnel. Primark for one came back fighting, and is now expected to hit £2bn by the end of the year. "After a period of store closure, we are encouraged by the strength of our sales," it’s owner AB Foods said in its latest trading update. And continued: "In the latest four-week UK market data for sales in all channels, Primark achieved our highest-ever value and volume shares for this time of year." The threat of new restrictions As we come to a ‘pivotal point’ in the fight against COVID, with threats of new restrictions, it’s time to think about what the next generation of our high streets will look like. The current crisis gives us some clues: it’s local, it’s data-driven and it’s tech-enabled. Crucially, it’s proven to work. The digital high street One of the biggest changes the high street has had to adjust to is the digital revolution. New technologies have massively disrupted the way we spend. 82% of consumers now shop online, compared with just 53% ten years ago, with more than half of people aged 65 and over saying they shop online. Age is no longer a barrier. That’s meant that not only have in-store sales dropped, but shopping patterns have become erratic and harder to predict. From opening times to managing stock and staff – everything has had to adapt. We had to pivot quickly to create an online model The issue was exacerbated over lockdown, as consumers had little choice but to shop online. Digital retailers struggled with resources to fulfill orders, case in point was the endless wait times for supermarket delivery slots. But together, we managed to evolve. As nimble businesses, we had to pivot quickly to create an online model that could operate in conjunction with traditional stores, either via click and collect or similar operatives. And now, we are reaping the rewards. Countless high street pubs and restaurants are now allowing customers to order online and finding ways with new openings to take orders online and deliver a table service. It’s undoubtedly an adjustment, and one that will be easier for some to make than others – but those that can establish an omnichannel presence now will be in a strong position for the future. Online versus the high street Historically, in-store has come second to online for a lot of retailers: even those with omnichannel strategies tend to treat the in-store experience like something of a second-class citizen. Now’s the time to change that. The new online stores that have popped up are unlikely to go anywhere, even once lockdown ends. Their success is proof that getting online and in-store more aligned is an opportunity for, not a threat to, the high street. There needs to be the removal of the ‘physical versus online experience’ for brands, and instead blend the two together, which is made possible through mobile technology. Digital transformation grants a huge opportunity for traditional retail. And no better an example than Amazon, the poster child of online retail. Amazon had previously acknowledged the value of a physical retail channel and had opened physical locations for its books and fresh produce business streams. In August 2020, post COVID-19 lockdown, it has continued with its plan to open thirty physical stores in the UK. High street trends Alongside digital, many trends that were perhaps bubbling under the surface of the retail high street have now made their way to the forefront of securing the new landscape. Sustainable shopping has been accelerated by the crisis. In the last couple of years, retailers’ attention has shifted to focus on making their supply chain and working practices eco-friendlier and socially responsible. Lockdown and our post-retail experience has seen a call for shopping and supporting our local businesses Lockdown and our post-retail experience has seen a call for shopping and supporting our local businesses. Shoppers are more engaged with their local high street now and visiting it more than ever before. Motivated by the instinct to protect their local community. Data has also been key to the new high street. This works both ways, as shoppers are now more informed and in control than ever before. The power of smartphones and increased data coverage has lead to simple but powerful capabilities, like being able to run a price comparison quickly and conveniently. Since a majority of consumers now operate with the ‘mobile mindset’, gone are the days when they will settle for what’s available. Surviving in this new world To survive in this new world, data can support creations of compelling omnichannel experiences. It can help to build loyalty based on customer values, wants and needs. And, it allows ways for retailers to understand how customers are moving around the high street to better predict their requirements. Data proves a holistic view of how, where and when customers spend. Knowing where consumers spend time in store and in which department, demonstrates an understanding of their interests and purchasing choices. Knowing these preferences, creates the foundation for any great customer experience. The technology-led high street In theory, with so many different opportunities for the high street, it is not the strongest or the most intelligent who will survive but those who can best manage change. To deliver in practice, retailers need to lay the foundations for more efficient operations, to meet consumer demands quickly, efficiently, and cost (and time) effectively. Technology arguably holds the key to the challenges of raising standards. And it’s in small ways that it can make a difference. For example, instead of keeping customers waiting while members of staff hunt for a charged-up tablet device to look for stock levels or product information, an automated retail asset management solution means this essential knowledge is right at hand. Even seemingly simple processes can be automated to deliver service and improved business efficiency. For example, on average, it takes staff members six minutes to find a key or working device. That is equal to 42 minutes in productivity time every week for each employee, which can cause losses of up to £40,000 a year. This is where an effective key management system minimizes downtime and cuts unnecessary costs. Traka is supporting businesses, including Primark and leading department stores, to implement new strategies for the critical control of access to key and equipment, enabling more effective use, and in turn quicker customer response times. Asset management solutions With a fully automated asset management solution in place, valuables such as keys, cash trays, stock and equipment (e.g. handheld scanners) can be monitored and maintained. A full audit trail with real-time reporting means retailers can see exactly who has removed which device, when it was taken and when it has been returned. This results in staff becoming more accountable and equipment being utilised more efficiently, eliminating the need for arduous and costly manual administration. Reshape the bricks-and-mortar infrastructure and breathe new life into the high street By streamlining processes and effectively protecting business assets, Traka supports in-store retail in their ambition to becomes a ripe opportunity to “innovate, delight and create stronger ties with customers.” And become an integral touchpoint in the future of commerce, helping retailers to adapt to the new retail landscape. In summary, there’s the opportunity to reshape the bricks-and-mortar infrastructure and breathe new life into the high street. The industry needs future-focused visionaries who can provide a fresh perspective and reinvigorate bricks-and-mortar retail in the years to come, utilising tools available to them to enhance their proposition to the new post-lockdown consumer.
Stadiums around the world are still paralyzed from the effects of COVID-19. Fans and spectators in masses have been absent from stadiums since April and there doesn’t seem to be a concrete plan on how or when they’ll be able to return to near capacity. The NBA recently opted to form a bubble philosophy concept in Disney’s facilities, although it’s been a relative success, it’s also been a $200 million temporary solution. This then begs the question: How long can stadiums survive like this without spectator’s present? History tells us that stadiums, venues and sport recover from disasters, so what can stadiums do to speed up the process? This is the catalyst for AI to be integrated on mass level to stadiums around the world. AI is the answer AI’s role in getting fans and spectators back is huge, through capabilities such as: Social Distance Monitoring Crowd Scanning/Metrics Facial Recognition Fever Detection Track & Trace Providing Behavioural Analytics Technologies such as IREX.ai is now working alongside National Leagues, Franchises and Governing Bodies to implement AI surveillance software into their CCTV/surveillance cameras. This is now creating a more collaborative effort from the operations team in stadiums, rather than purely security. Stadiums around the world are still paralyzed from the effects of COVID-19 AI surveillance software such as IREX.ai when implemented into the surveillance cameras can be accessed by designated users on any device and on any browser platform. Crowd metrics Arming stadiums with AI-powered surveillance tools can detect crowd metrics such as “people counting” and “group statistics”. This ensures stadium personnel can monitor social distancing with precision, accuracy and immediately. Alerts can be set up throughout parts of the stadium to alert senior staff members when overcrowding can appear with real time videos, analytics and photos to their hand-held device, such as a smartphone. Fever detection Thermal cameras have been implemented throughout facilities including stadiums and are helping assist to spot people with elevated temperatures. What IREX.ai implements is an alert system, coupled with facial recognition of any individual(s) that read an elevated body temperature. This alert system then provides security and health officials with a photo of the individual with the elevated body temperature, meaning staff can react quicker to the situation prevent this individual from entry. Pandemic monitoring by facial recognition Thermal cameras have been implemented throughout facilities including stadiums and are helping assist to spot people with elevated temperatures Through facial recognition, staff members will be able to locate individuals through simply uploading a photo. It has never been easier to find a person of interest. With masks becoming an everyday part of society, facial recognition has come under scrutiny regarding the accuracy when a mask is worn. Irex.ai still maintains a 96% accuracy with individuals wearing masks and can set up alerts for any individuals not wearing a mask. Another important aspect of facial recognition is finding persons of interest quickly through technology like IREX.ai’s “searchveillance”. The future is here. Designated staff can track a person from when they enter the stadium by simply uploading their photograph. An example of how this can assist stadium personnel is to help relocate lost children inside the stadium with their guardians/parents when they are separated. Another attribute would be any individuals banned from entering the stadium would trigger alerts once they appear under surveillance, a fantastic collaborative tool to use with Law Enforcement. Return on investment With security solutions, one of the biggest issues with any security investment is a lack of an ROI. This is where AI security is breaking the mould. The ability to provide business analytics, consumer/fan behaviours, traffic patterns, etc, allows other departments within the organization to gain vital information that can assist with their strategies and practices. Stadium security will never be the same in a post-COVID world, so why will its practices stay the same? AI & Stadiums is no longer the future, it’s the 2020 solution.
Across the world, the impact of the current pandemic has majorly disrupted how we function in our everyday lives, as a society, and the ways in which we do our jobs. Throughout, our personal safety and wellbeing, as well as that of our families, neighbours and colleagues, has been paramount - and adapting our day-to-day lives to meet social distancing measures has been a learning curve for us all. As we start to reassemble normal life, precautionary measures will continue to be put in place to achieve the universal aim of mitigating the spread of the virus as much as possible. As different countries reach new stages of this process, some parts of the world continue to live and work in lockdown, while some are beginning to open up. This means governments, as well as businesses and organizations, will need to think beyond one-way systems and sanitation stations to contain the risk of infection as more people begin to return to the outside world. Tracing the spread of COVID-19 Of course, this will need to be driven by higher-level support from leaders in government, healthcare and technology to develop innovative ways of tracking and tracing the spread of COVID-19. From contact tracing solutions, to self-reporting apps and thermal screening cameras – governments and businesses across Europe have a new responsibility to seek and reinforce the most effective ways to ensure people’s safety. These measures are particularly pertinent to those reopening their doors as lockdown eases, and those returning to a daily routine of commuting to and serviced office spaces. As more and more people begin to move through public and commercial areas, we will rely more on technology to run in the background to ensure safety and wellbeing is monitored - much like that of the everyday CCTV camera. Thermal temperature screening cameras One piece of technology that we can expect to see as more commonplace is the thermal temperature screening cameras and monitoring system. An example of this kind of device, is D-Link’s recently launched all-in-one, intelligent fever screening kit – which includes a dual-lens thermographic camera, blackbody calibrator, as well as integrated management software. Governments, as well as businesses and organizations, will need to think beyond one-way systems and sanitation stations to contain the risk of infection The premise of temperature screening cameras like this one, is to harness thermal imaging technology coupling it with AI to identify if a person is experiencing elevated temperatures, and raise the alarm automatically when someone at risk of spreading is detected. To monitor the progression or depletion of COVID-19, technologies such as AI facial recognition will play an important role in mitigating the risks of the virus spreading. Thermal cameras that use AI can easily capture and manage employee’s temperature and stop their entrance if a fever is detected. For this reason, such devices are normally installed in a doorway or entrance to a building to quickly detect and identify those displaying symptoms before entering a building. This type of surveillance will be detrimental to the management of COVID-19 in the world of a ‘new normal’ – as companies feel their way out and learn as they go along with people’s health and wellbeing continuing to be center of the mind. Just as lockdown has had an impact on physical as well as mental health, so too will the adjustment to living life post-pandemic. Not only in getting used to and dealing with the emotional and mental pressures of life on the ‘outside’ as they leave lockdown, but they also face the very real risk of contracting the virus and the worries they may have of spreading it. Appropriate installation of temperature screening Companies and organizations have a responsibility in these times to play a supportive role towards employees, such as allowing them to continue working from home until they feel comfortable to work in an office setting. Equally, as restrictions ease, employers have a duty to make the workplace a safe place that is able to uphold the wellbeing of staff, which is where, as we wait for a vaccine, we must make use of the available technology. However, in the case of the thermal camera, in order for it to deliver effective results, it must be installed appropriately. To support this, we have outlined some key points to consider when deploying a temperature screening camera here: Choose a solution that features a blackbody calibrator – a vital part for any temperature screening device. A blackbody calibrator is the basis for accurate calibration of infrared thermography devices and allows the device to accurately detect a fever. Check for facing windows or doorways and heat sources such as radiators as these increase the risk of stray heat or cold sources throwing off readings according to the ISO standard associated with this type of equipment Be wary of weather and changes in climate as the device will need time to acclimatise – in order for readings to be clear individuals coming in from outside must wait five minutes before being screened When mounted, the camera must face individuals head-on and in parallel with their face to capture the inner eye area which is crucial for temperature reading Consider an option using AI which will automatically recognize individuals based on photos in the system Check applicability and legality of temperature screening cameras before deploying There’s a long way to go before life will fully return to normal. In the meantime, and to help everyone along the way, it’s essential that the right measures are in place to protect the physical and mental wellbeing of those we are responsible for. For anyone who is exploring options, know that there is help out there to provide guidance and expertise on the solutions that will be right for you and your business - now, as we go through the remainder of lockdown, and as we slowly move back into everyday lives.
At one of Spain’s newest co-working spaces, the founders’ vision incorporated using the latest in security, accessibility and design to create a 21st-century business center. Flexible and wire-free, SMARTair™ from TESA delivers real-time access control that can accommodate both regular daily traffic and busy one-off events at ULab’s dedicated events area. SMARTair Wireless Online Management SMARTair™ Wireless Online management now enables access to the building and individual offices to be controlled in real time. ULab’s SMARTair™ system securely manages regular daily traffic of approximately 100 people, and has the flexibility to accommodate many more temporary visitors when their event space is full. “In addition to regular daily traffic, weekly traffic can almost multiply by 10 if an event is held,” says Enrique Burgos. “We needed an access control system as flexible and convenient as SMARTair™.” Also — and critically for ULab — SMARTair™ escutcheons and wall readers complement the ultra-modern design aesthetic of this new workspace. With SMARTair™ Wireless Online, ULab’s facility manager can monitor the building’s security status from a single control point and in real time, controlling who enters and when. The installation permits remote opening of any door at ULab, enabling easy access in cases where users have lost or forgotten their credential. Remote access can be granted from the SMARTair™ Web Manager software, which works on any device inside a standard browser without software installation, or from the SMARTair™ admin app for Apple and Android cellphone devices. Individual Access Rights For User Profiles It’s also easy to schedule individual access rights for different user profiles — allowing, for example, site managers to access all doors, but offering occasional users more limited entry to common areas. Changes in status can be made instantly from the Web Manager. And because SMARTair™ locks are operated with RFID smartcards, there’s no security problem if an employee loses their credential. With the SMARTair™ admin software, a simple click cancels the credential’s access rights — a much quicker and cheaper process than replacing a mechanical lock. With contemporary, low-profile design, user-friendly operation and flexible, real-time security functionality, SMARTair™ wireless access control has captured the spirit of ULab.
The shift from wired to wireless access control was expected to gather pace in 2016—and that has happened. This year we at Assa Abloy surveyed a large cross-section of security professionals, seeking their insight into the changing market. Comparing our data with research we did in 2014 showed a clear trend towards wireless access control. Wireless Access Data Our 2014 survey found 23% of commercial properties using a wireless or hybrid wired/wireless access control system. By 2016, that was 29%, with 5% of premises already fully wireless. We know we’re on the right track: ASSA ABLOY has invested heavily in market and product research, and we will continue. More card- and key-based wireless access control products are releasing through 2017 and beyond. We see a parallel trend in the residential market. Connected smart door locks, as part of smart homes, are becoming more high-profile, vindicating our investment in this sector. Our Yale brand has the largest range of smart door locks on the market.Efficient Security Solutions In 2016, more efficient security solutions have been right at the top of the agenda. Corporate and public sector budgets are tight, and that is likely to continue. On the commercial side, customers increasingly demand access control solutions that integrate with their current building management systems, even if those are made by different manufacturers. That’s why our Aperio wireless locks, cylinders, and escutcheons are built to open standards, for example. On the domestic side, connected living is taking off Connected Living Solutions Solutions must be easy to manage with low installation and maintenance costs, which is a major benefit of wireless access control. On the domestic side, connected living is taking off. More service providers in the domestic market—from energy suppliers to telecoms and security providers—are offering smart door locks as part of connected living solutions to their customers. Access Control In 2016 Looking ahead to 2017, interoperability and compatibility will be increasingly important in commercial access control, as customers expect multiple systems to integrate seamlessly. In smart-home technologies, too: Platforms like Samsung SmartThings, the UK’s O2 Home, innogy SmartHome in Germany and many others are critical to the growth of smart-home security. We also see a growing role for access control solutions in small and medium-sized businesses. Wireless access systems like our SMARTair or CLIQ Go product line make it more affordable and easier to install and run than ever. See the full coverage of 2016/2017 Review and Forecast articles here Save
Everything about wireless access control makes life easier for those who install and operate it A lot of market data crosses my desk at ASSA ABLOY. Sometimes it can be hard to spot patterns or pick out the trends. But not always. Some recent access control market research we commissioned pointed in one direction. Our conclusion? Slowly but surely, access control is becoming a wireless technology As the global leader in door opening solutions, we are able to survey a large, representative segment of security professionals. Comparing our latest data with similar research conducted in 2014 clearly indicates the trend. Our 2014 report found 23% of commercial properties using a wireless or hybrid wired/wireless access control system. Fast forward to 2016 and the proportion has risen to 29%, with 5% of the installed base already with a fully wireless setup. That’s a significant leap, in a relatively short time. Already, 69% of respondents consider wireless locks a cost-effective alternative to wired access control. A whopping 62% even predict that few business premises will still have mechanical locks within a decade. We published the detailed results in a report, “The Wireless Access Control Market in 2016”. Easy To Operate, Easy To Integrate But why wireless? What aspects of the technology appeal in particular to facility managers, integrators and installers? Cost-efficiency, ease of installation, and the compliance requirements for audit trails are often cited by building managers. Everything about wireless access control makes life easier for those who install and operate it. It’s easy to extend an existing third-party access control system by switching mechanical locking cylinders for battery-powered, electronic Aperio® cylinders, for example. You can bring them into the existing, single control panel via communications hubs (online integration) or via update-on-card (offline). Compare that to the full-scale rewiring job needed to add traditional magnetic locks! Key management headaches are eliminated by RFID smartcards, as are the security risks posed by a lost mechanical key — an all-too-common occurrence Equipping doors previously locked using mechanical keys with electronic access control upgrades a site’s security in an instant. Key management headaches are eliminated by RFID smartcards, as are the security risks posed by a lost mechanical key — an all-too-common occurrence, and something 86% of our survey respondents also worry about. EN, DIN and CE wireless lock certification drive still more customers to wireless. Easy, effective integration of wireless lock technologies like Aperio® with CCTV, alarm and other security systems is another major benefit. The era of the smart building is here; locking systems that integrate seamlessly with complementary building management infrastructure are increasingly vital. “Wireless locks are often specially designed for integration with other systems. The integration capabilities and ease of use can be a significant benefit,” writes Blake Kozak, principal analyst at IHS Research, in commentary on our report. Extensive Adoption Across Many Business Sectors Wireless is extensively adopted across many business sectors. In a corporate office setting, the ability for facility managers to amend access rights remotely, to instantly cancel lost cards or to extend an existing wired access control system without disruptive structural alterations are all valuable. Sensitive settings such as hospitals and residential care homes need the real-time information flow that only electronic access control can supply. Online wireless locks provide this much more cost-effectively than any other technology — and are even available with hermetic sealing and anti-bacterial coating. In the event of a security breach at a medicine store of patient records area, wireless locks generate detailed audit trails for locks, users or smartcards that regulatory compliance demands. In student accommodation blocks, lost keys are a recurring security risk and drain on resources — risks and costs that are eliminated by installing wireless access control instead of mechanical locks. Critical infrastructure sites are often widely dispersed or remote (or both). Wireless locks don’t need a mains electricity connection, making them a perfect choice for reservoirs, electricity sub-stations and power generation or distribution facilities. Certified locks and encrypted communications between lock and system ensure security meets the stringent demands of such critical premises. Wireless locks don’t need a mains electricity connection, making them a perfect choice for critical infrastructure sites Aperio Wireless Locks Among our own product portfolio, Aperio® wireless locks integrate with almost any leading access control system, allowing facility managers to take access control much further into a site than would be possible with wired access control. At i2 serviced offices around the UK, Aperio® wireless locks replaced the slow and expensive job of hardwiring every newly sublet office into i2’s central access control system. Aperio® is the access control backbone of a 100% wireless deployment at Ghent’s Hospital Maria Middelares. It enables real-time management and “gold standard” resident care at a new care home in Umeå, Sweden, as well as flexible, online access control at the University of Surrey’s Manor Park campus. SMARTair For Small To Medium-sized Premises SMARTair™ is a stand-alone wireless locking system aimed at small to medium-sized premises, including offices, retirement homes, hospitals, small hotels and universities. Building managers at Frankfurt’s Tower 185 chose SMARTair™ for its easy installation and access rights processing speed. Because SMARTair™ locks are wireless, they consume less energy and emit much less CO2 than wired magnetic locks. It’s no coincidence, then, that Tower 185 was among the first European high-rises to be awarded Gold LEED Certification by the US Green Building Council. The flexibility of SMARTair™ was also a major factor in the Red Cross’s decision to select it for its new Córdoba headquarters. CLIQ key Management Solution CLIQ® is a mechatronic technology, based on patented, high-security cylinders, battery-powered, programmable keys and encrypted electronic communications between cylinders and system. It is widely adopted in critical infrastructure settings around Europe. Its security credentials and the ability for in-house managers to issue contractors with programmable keys are a major benefit to workflow management in these complex organizations. The ability for in-house managers to issue contractors with programmable keys is a major benefit to workflow management in complex organizations In Helsinki, Finland, CLIQ® secures 3,500 interior and exterior doors at 70 different sites for Helsingin Energia, ensuring 400,000 customers have uninterrupted electricity supply. The whole ecosystem is managed remotely from simple, web-based CLIQ® administration software. Industrielle Werke Basel needed a locking system that would equip it to face 21st-century security challenges — as well as padlocks that could withstand extremes of climate and weather. CLIQ® technology ticked all the boxes. Adopting Wireless Beyond Doors Interestingly, our recent customer research also finds the market is already tuned-in to the potential for wireless beyond just doors. Well over half of respondents judged electronic access control well suited to securing server racks, cabinets, lockers, safes, and machines, as well as padlocked outdoor structures. Flexibility makes wireless technology the natural solution. “Interior doors, file cabinets, carts and other deployments will increasingly use wireless electronic systems,” says Kozak. “In deployments beyond doors, IHS expects mechatronic locks to see the most growth. Globally, we forecast that these devices will see volume growth of about 24% in 2016 as security personnel strengthen security to adhere to strict compliance regulations, which often require audit trails. Mechanical keys simply don’t offer this level of tracking.” With audit trail compliance, easy installation, cost efficiency, and seamless integration, wireless access control makes life easier for security managers, installers and system integrators. This, surely, is the secret to its rapid growth. We see it in survey responses and its increasingly widespread adoption across many sectors— and we expect to keep seeing it, as we analyze market trends through 2016 and beyond.
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