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Display solutions play a key role in SOCs in providing the screens needed for individuals and teams to visualize and share the multiple data sources needed in an SOC today. Security Operation Center (SOC) Every SOC has multiple sources and inputs, both physical and virtual, all of which provide numerous data points to operators, in order to provide the highest levels of physical and cyber security, including surveillance camera feeds, access control and alarm systems for physical security, as well as dashboards and web apps for cyber security applications. Today’s advancements in technology and computing power not only have increasingly made security systems much more scalable, by adding hundreds, if not thousands, of more data points to an SOC, but the rate at which the data comes in has significantly increased as well. Accurate monitoring and surveillance This has made monitoring and surveillance much more accurate and effective, but also more challenging for operators, as they can’t realistically monitor the hundreds, even thousands of cameras, dashboards, calls, etc. in a reactive manner. Lacking situational awareness is often one of the primary factors in poor decision making In order for operators in SOC’s to be able to mitigate incidents in a less reactive way and take meaningful action, streamlined actionable data is needed. This is what will ensure operators in SOC truly have situational awareness. Situational awareness is a key foundation of effective decision making. In its simplest form, ‘It is knowing what is going on’. Lacking situational awareness is often one of the primary factors in poor decision making and in accidents attributed to human error. Achieving ‘true’ situational awareness Situational awareness isn’t just what has already happened, but what is likely to happen next and to achieve ‘true’ situational awareness, a combination of actionable data and the ability to deliver that information or data to the right people, at the right time. This is where visualization platforms (known as visual networking platforms) that provide both the situational real estate, as well as support for computer vision and AI, can help SOCs achieve true situational awareness Role of computer vision and AI technologies Proactive situational awareness is when the data coming into the SOC is analyzed in real time and then, brought forward to operators who are decision makers and key stakeholders in near real time for actionable visualization. Computer vision is a field of Artificial Intelligence that trains computers to interpret and understand digital images and videos. It is a way to automate tasks that the human visual system can also carry out, the automatic extraction, analysis and understanding of useful information from a single image or a sequence of images. There are numerous potential value adds that computer vision can provide to operation centers of different kinds. Here are some examples: Face Recognition: Face detection algorithms can be applied to filter and identify an individual. Biometric Systems: AI can be applied to biometric descriptions such as fingerprint, iris, and face matching. Surveillance: Computer vision supports IoT cameras used to monitor activities and movements of just about any kind that might be related to security and safety, whether that's on the job safety or physical security. Smart Cities: AI and computer vision can be used to improve mobility through quantitative, objective and automated management of resource use (car parks, roads, public squares, etc.) based on the analysis of CCTV data. Event Recognition: Improve the visualization and the decision-making process of human operators or existing video surveillance solutions, by integrating real-time video data analysis algorithms to understand the content of the filmed scene and to extract the relevant information from it. Monitoring: Responding to specific tasks in terms of continuous monitoring and surveillance in many different application frameworks: improved management of logistics in storage warehouses, counting of people during event gatherings, monitoring of subway stations, coastal areas, etc. Computer Vision applications When considering a Computer Vision application, it’s important to ensure that the rest of the infrastructure in the Operation Center, for example the solution that drives the displays and video walls, will connect and work well with the computer vision application. The best way to do this of course is to use a software-driven approach to displaying information and data, rather than a traditional AV hardware approach, which may present incompatibilities. Software-defined and open technology solutions Software-defined and open technology solutions provide a wider support for any type of application the SOC may need Software-defined and open technology solutions provide a wider support for any type of application the SOC may need, including computer vision. In the modern world, with everything going digital, all security services and applications have become networked, and as such, they belong to IT. AV applications and services have increasingly become an integral part of an organization’s IT infrastructure. Software-defined approach to AV IT teams responsible for data protection are more in favor of a software-defined approach to AV that allow virtualised, open technologies as opposed to traditional hardware-based solutions. Software’s flexibility allows for more efficient refreshment cycles, expansions and upgrades. The rise of AV-over-IP technologies have enabled IT teams in SOC’s to effectively integrate AV solutions into their existing stack, greatly reducing overhead costs, when it comes to technology investments, staff training, maintenance, and even physical infrastructure. AV-over-IP software platforms Moreover, with AV-over-IP, software-defined AV platforms, IT teams can more easily integrate AI and Computer Vision applications within the SOC, and have better control of the data coming in, while achieving true situational awareness. Situational awareness is all about actionable data delivered to the right people, at the right time, in order to address security incidents and challenges. Situational awareness is all about actionable data delivered to the right people Often, the people who need to know about security risks or breaches are not physically present in the operation centers, so having the data and information locked up within the four walls of the SOC does not provide true situational awareness. hyper-scalable visual platforms Instead there is a need to be able to deliver the video stream, the dashboard of the data and information to any screen anywhere, at any time — including desktops, tablets phones — for the right people to see, whether that is an executive in a different office or working from home, or security guards walking the halls or streets. New technologies are continuing to extend the reach and the benefits of security operation centers. However, interoperability plays a key role in bringing together AI, machine learning and computer vision technologies, in order to ensure data is turned into actionable data, which is delivered to the right people to provide ‘true’ situational awareness. Software-defined, AV-over-IP platforms are the perfect medium to facilitate this for any organizations with physical and cyber security needs.
The Annual Fraud Indicator estimates that fraud costs the United Kingdom approximately £190 billion every year. The private sector is hit the hardest and loses around £140 billion a year, while the public sector loses more than £40 billion, and individuals lose roughly £7 billion. The effects of fraud can be devastating on both individuals and organizations. Companies can suffer irreversible damage to reputation and be forced to close, and individuals can experience significant personal losses. Everyone should be aware of the risks and take steps to protect themselves against fraudulent activity. Fraud detection technology Fraud detection technology has advanced rapidly, over the years and made it easier for security professionals to detect and prevent fraud. Here are some of the key ways that Artificial Intelligence (AI) is revolutionising fraud detection - with insight from Tessema Tesfachew, the Head of Product at Avora. An anomaly can be described as a behavior that deviates from the expected An anomaly can be described as a behavior that deviates from the expected. According to Tessema Tesfachew, “Autonomous monitoring and anomaly detection specifically, have made detecting fraudulent activity faster and more accurate. Machines can monitor data 24/7 as it comes in, build patterns of behavior that take into account seasonality and shifting trends, and identify events that don’t fit the norm.” For example, banks can use AI software to gain an overview of a customer’s spending habits online. Having this level of insight allows an anomaly detection system to determine whether a transaction is normal or not. Suspicious transactions can be flagged for further investigation and verified by the customer. If the transaction is not fraudulent, then the information can be put into the anomaly detection system to learn more about the customer’s spending behavior online. Accurate root cause analysis Root cause analysis goes one step further than anomaly detection, by allowing security professionals to pinpoint what caused the anomaly. Tessema explains how an example of this would be if a system detects that the rate of fraudulent transactions has increased. Root cause analysis would pinpoint the specific ATM or point of sale, where this increase is occurring. Swift action can then be taken to prevent fraudulent activity at that location in the future. Fewer false positives As mentioned, false positives can occur if a fraud detection system identifies behavior that goes against the norm, for instance, if a customer makes a transaction in a new location. In many cases, customers are required to complete identity verification to prove that a transaction is not fraudulent. Digital customer identity verification can help brands build a strong and reputable image. That said, forcing users to complete identify certifications regularly can cause frustration and harm the customer experience. AI anomaly detection AI fraud detection systems can carry out accurate data analysis in milliseconds and identify complex patterns in data AI anomaly detection is far more accurate and results in fewer false positives. Increasing the accuracy of anomaly detection helps companies improve customer relationships and build a strong reputation. This will have a positive impact on brand image and sales revenue. AI fraud detection systems can carry out accurate data analysis in milliseconds and identify complex patterns in data. Machines are more efficient than even the most skilled fraud analysts and make fewer errors. This is why AI fraud detection software is the preferred option in larger organizations. Importance of fraud analysts However, fraud analysts still play an important role in fraud prevention. Using a combination of human intervention and AI is usually the most effective approach when it comes to fraud detection. According to pymnts.com, innovative organizations now use a variety of AI and supervised and unsupervised machine learning to identify and protect against fraud. AI systems can complete time-consuming and repetitive tasks, such as data collection and analysis. This means that fraud analysts can focus their time and attention on critical tasks that require human intervention, e.g. monitoring risk scores. AI can automate processes and enhance the quality of the fraud analysts’ work. Conclusion In to Tessema Tesfachew’s opinion, “Fraud detection has become vastly more efficient and effective with the introduction of Artificial Intelligence (AI). Previously, methods for detecting fraudulent activities were still data-rich, but relied more on human intervention and expert bias, and were thus, more time consuming and prone to error.” AI technology, particular anomaly detection, has streamlined fraud detection and created a more efficient, and accurate system for detecting and preventing fraud. Covid-19 has increased the number of online transactions, which creates more opportunities for fraudulent activity. However, it also allows businesses to gain more information on their customers and enhance the capabilities of AI security software. It is more important than ever for organizations to utilize AI technology in fraud detection strategies.
The SolarWinds cyberattack of 2020 was cited by security experts as “one of the potentially largest penetrations of Western governments” since the Cold War. This attack put cybersecurity front and center on people’s minds again. Hacking communication protocol The attack targeted the US government and reportedly compromised the treasury and commerce departments and Homeland Security. What’s interesting about the SolarWinds attack is that it was caused by the exploitation of a hacker who injected a backdoor communications protocol. This means that months ahead of the attack, hackers broke into SolarWinds systems and added malicious code into the company’s software development system. Later on, updates being pushed out included the malicious code, creating a backdoor communication for the hackers to use. Once a body is hacked, access can be gained to many. An explosion of network devices What has made the threat of cyberattacks much more prominent these days has been IT's growth in the last 20 years, notably cheaper and cheaper IoT devices. This has led to an explosion of network devices. IT spending has never really matched the pace of hardware and software growth Compounding this issue is that IT spending has never really matched the pace of hardware and software growth. Inevitably, leading to vulnerabilities, limited IT resources, and an increase in IoT devices get more attention from would-be hackers. Bridging the cybersecurity gap In the author’s view, this is the main reason why the cybersecurity gap is growing. This is because it inevitably boils down to counter-strike versus counter-strike. IT teams plug holes, and hackers find new ones, that is never going to stop. The companies must continue fighting cyber threats by developing new ways of protecting through in-house testing, security best practice sources, and both market and customer leads. End-user awareness One of the key battlegrounds here is the education of end-users. This is an area where the battle is being won at present, in the author’s opinion. End-users awareness of cybersecurity is increasing. It is crucial to educate end-users on what IoT devices are available, how they are configured, how to enable it effectively, and critically, how to use it correctly and safely. Physical security network A valuable product that tackles cybersecurity is, of course, Razberi Monitor™, which is new to ComNet’s portfolio. Monitor™ is a software platform that provides a top-down view of the physical security network and ecosystem. Monitor™ is a software platform that provides a top-down view of the physical security network and ecosystem It monitors and manages all the system components for cybersecurity and system health, providing secure visibility into the availability, performance, and cyber posture of servers, storage, cameras, and networked security devices. Proactive maintenance By intelligently utilizing system properties and sensor data, Razberi’s award-winning cybersecurity software prevents problems while providing a centralized location for asset and alert management. Monitor™ enables proactive maintenance by offering problem resolutions before they become more significant problems. Identifying issues before they fail and become an outage is key to system availability and, moreover, is a considerable cost saving.
At one of Spain’s newest co-working spaces, the founders’ vision incorporated using the latest in security, accessibility and design to create a 21st-century business center. Flexible and wire-free, SMARTair™ from TESA delivers real-time access control that can accommodate both regular daily traffic and busy one-off events at ULab’s dedicated events area. SMARTair Wireless Online Management SMARTair™ Wireless Online management now enables access to the building and individual offices to be controlled in real time. ULab’s SMARTair™ system securely manages regular daily traffic of approximately 100 people, and has the flexibility to accommodate many more temporary visitors when their event space is full. “In addition to regular daily traffic, weekly traffic can almost multiply by 10 if an event is held,” says Enrique Burgos. “We needed an access control system as flexible and convenient as SMARTair™.” Also — and critically for ULab — SMARTair™ escutcheons and wall readers complement the ultra-modern design aesthetic of this new workspace. With SMARTair™ Wireless Online, ULab’s facility manager can monitor the building’s security status from a single control point and in real time, controlling who enters and when. The installation permits remote opening of any door at ULab, enabling easy access in cases where users have lost or forgotten their credential. Remote access can be granted from the SMARTair™ Web Manager software, which works on any device inside a standard browser without software installation, or from the SMARTair™ admin app for Apple and Android cellphone devices. Individual Access Rights For User Profiles It’s also easy to schedule individual access rights for different user profiles — allowing, for example, site managers to access all doors, but offering occasional users more limited entry to common areas. Changes in status can be made instantly from the Web Manager. And because SMARTair™ locks are operated with RFID smartcards, there’s no security problem if an employee loses their credential. With the SMARTair™ admin software, a simple click cancels the credential’s access rights — a much quicker and cheaper process than replacing a mechanical lock. With contemporary, low-profile design, user-friendly operation and flexible, real-time security functionality, SMARTair™ wireless access control has captured the spirit of ULab.
The shift from wired to wireless access control was expected to gather pace in 2016—and that has happened. This year we at Assa Abloy surveyed a large cross-section of security professionals, seeking their insight into the changing market. Comparing our data with research we did in 2014 showed a clear trend towards wireless access control. Wireless Access Data Our 2014 survey found 23% of commercial properties using a wireless or hybrid wired/wireless access control system. By 2016, that was 29%, with 5% of premises already fully wireless. We know we’re on the right track: ASSA ABLOY has invested heavily in market and product research, and we will continue. More card- and key-based wireless access control products are releasing through 2017 and beyond. We see a parallel trend in the residential market. Connected smart door locks, as part of smart homes, are becoming more high-profile, vindicating our investment in this sector. Our Yale brand has the largest range of smart door locks on the market.Efficient Security Solutions In 2016, more efficient security solutions have been right at the top of the agenda. Corporate and public sector budgets are tight, and that is likely to continue. On the commercial side, customers increasingly demand access control solutions that integrate with their current building management systems, even if those are made by different manufacturers. That’s why our Aperio wireless locks, cylinders, and escutcheons are built to open standards, for example. On the domestic side, connected living is taking off Connected Living Solutions Solutions must be easy to manage with low installation and maintenance costs, which is a major benefit of wireless access control. On the domestic side, connected living is taking off. More service providers in the domestic market—from energy suppliers to telecoms and security providers—are offering smart door locks as part of connected living solutions to their customers. Access Control In 2016 Looking ahead to 2017, interoperability and compatibility will be increasingly important in commercial access control, as customers expect multiple systems to integrate seamlessly. In smart-home technologies, too: Platforms like Samsung SmartThings, the UK’s O2 Home, innogy SmartHome in Germany and many others are critical to the growth of smart-home security. We also see a growing role for access control solutions in small and medium-sized businesses. Wireless access systems like our SMARTair or CLIQ Go product line make it more affordable and easier to install and run than ever. See the full coverage of 2016/2017 Review and Forecast articles here Save
Everything about wireless access control makes life easier for those who install and operate it A lot of market data crosses my desk at ASSA ABLOY. Sometimes it can be hard to spot patterns or pick out the trends. But not always. Some recent access control market research we commissioned pointed in one direction. Our conclusion? Slowly but surely, access control is becoming a wireless technology As the global leader in door opening solutions, we are able to survey a large, representative segment of security professionals. Comparing our latest data with similar research conducted in 2014 clearly indicates the trend. Our 2014 report found 23% of commercial properties using a wireless or hybrid wired/wireless access control system. Fast forward to 2016 and the proportion has risen to 29%, with 5% of the installed base already with a fully wireless setup. That’s a significant leap, in a relatively short time. Already, 69% of respondents consider wireless locks a cost-effective alternative to wired access control. A whopping 62% even predict that few business premises will still have mechanical locks within a decade. We published the detailed results in a report, “The Wireless Access Control Market in 2016”. Easy To Operate, Easy To Integrate But why wireless? What aspects of the technology appeal in particular to facility managers, integrators and installers? Cost-efficiency, ease of installation, and the compliance requirements for audit trails are often cited by building managers. Everything about wireless access control makes life easier for those who install and operate it. It’s easy to extend an existing third-party access control system by switching mechanical locking cylinders for battery-powered, electronic Aperio® cylinders, for example. You can bring them into the existing, single control panel via communications hubs (online integration) or via update-on-card (offline). Compare that to the full-scale rewiring job needed to add traditional magnetic locks! Key management headaches are eliminated by RFID smartcards, as are the security risks posed by a lost mechanical key — an all-too-common occurrence Equipping doors previously locked using mechanical keys with electronic access control upgrades a site’s security in an instant. Key management headaches are eliminated by RFID smartcards, as are the security risks posed by a lost mechanical key — an all-too-common occurrence, and something 86% of our survey respondents also worry about. EN, DIN and CE wireless lock certification drive still more customers to wireless. Easy, effective integration of wireless lock technologies like Aperio® with CCTV, alarm and other security systems is another major benefit. The era of the smart building is here; locking systems that integrate seamlessly with complementary building management infrastructure are increasingly vital. “Wireless locks are often specially designed for integration with other systems. The integration capabilities and ease of use can be a significant benefit,” writes Blake Kozak, principal analyst at IHS Research, in commentary on our report. Extensive Adoption Across Many Business Sectors Wireless is extensively adopted across many business sectors. In a corporate office setting, the ability for facility managers to amend access rights remotely, to instantly cancel lost cards or to extend an existing wired access control system without disruptive structural alterations are all valuable. Sensitive settings such as hospitals and residential care homes need the real-time information flow that only electronic access control can supply. Online wireless locks provide this much more cost-effectively than any other technology — and are even available with hermetic sealing and anti-bacterial coating. In the event of a security breach at a medicine store of patient records area, wireless locks generate detailed audit trails for locks, users or smartcards that regulatory compliance demands. In student accommodation blocks, lost keys are a recurring security risk and drain on resources — risks and costs that are eliminated by installing wireless access control instead of mechanical locks. Critical infrastructure sites are often widely dispersed or remote (or both). Wireless locks don’t need a mains electricity connection, making them a perfect choice for reservoirs, electricity sub-stations and power generation or distribution facilities. Certified locks and encrypted communications between lock and system ensure security meets the stringent demands of such critical premises. Wireless locks don’t need a mains electricity connection, making them a perfect choice for critical infrastructure sites Aperio Wireless Locks Among our own product portfolio, Aperio® wireless locks integrate with almost any leading access control system, allowing facility managers to take access control much further into a site than would be possible with wired access control. At i2 serviced offices around the UK, Aperio® wireless locks replaced the slow and expensive job of hardwiring every newly sublet office into i2’s central access control system. Aperio® is the access control backbone of a 100% wireless deployment at Ghent’s Hospital Maria Middelares. It enables real-time management and “gold standard” resident care at a new care home in Umeå, Sweden, as well as flexible, online access control at the University of Surrey’s Manor Park campus. SMARTair For Small To Medium-sized Premises SMARTair™ is a stand-alone wireless locking system aimed at small to medium-sized premises, including offices, retirement homes, hospitals, small hotels and universities. Building managers at Frankfurt’s Tower 185 chose SMARTair™ for its easy installation and access rights processing speed. Because SMARTair™ locks are wireless, they consume less energy and emit much less CO2 than wired magnetic locks. It’s no coincidence, then, that Tower 185 was among the first European high-rises to be awarded Gold LEED Certification by the US Green Building Council. The flexibility of SMARTair™ was also a major factor in the Red Cross’s decision to select it for its new Córdoba headquarters. CLIQ key Management Solution CLIQ® is a mechatronic technology, based on patented, high-security cylinders, battery-powered, programmable keys and encrypted electronic communications between cylinders and system. It is widely adopted in critical infrastructure settings around Europe. Its security credentials and the ability for in-house managers to issue contractors with programmable keys are a major benefit to workflow management in these complex organizations. The ability for in-house managers to issue contractors with programmable keys is a major benefit to workflow management in complex organizations In Helsinki, Finland, CLIQ® secures 3,500 interior and exterior doors at 70 different sites for Helsingin Energia, ensuring 400,000 customers have uninterrupted electricity supply. The whole ecosystem is managed remotely from simple, web-based CLIQ® administration software. Industrielle Werke Basel needed a locking system that would equip it to face 21st-century security challenges — as well as padlocks that could withstand extremes of climate and weather. CLIQ® technology ticked all the boxes. Adopting Wireless Beyond Doors Interestingly, our recent customer research also finds the market is already tuned-in to the potential for wireless beyond just doors. Well over half of respondents judged electronic access control well suited to securing server racks, cabinets, lockers, safes, and machines, as well as padlocked outdoor structures. Flexibility makes wireless technology the natural solution. “Interior doors, file cabinets, carts and other deployments will increasingly use wireless electronic systems,” says Kozak. “In deployments beyond doors, IHS expects mechatronic locks to see the most growth. Globally, we forecast that these devices will see volume growth of about 24% in 2016 as security personnel strengthen security to adhere to strict compliance regulations, which often require audit trails. Mechanical keys simply don’t offer this level of tracking.” With audit trail compliance, easy installation, cost efficiency, and seamless integration, wireless access control makes life easier for security managers, installers and system integrators. This, surely, is the secret to its rapid growth. We see it in survey responses and its increasingly widespread adoption across many sectors— and we expect to keep seeing it, as we analyze market trends through 2016 and beyond.
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