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The term ‘marine’ comes from the Latin mare, meaning sea or ocean, and marine habitats can be divided into two categories: coastal and open ocean. Video surveillance (VS) applications can cover both types of marine environment with system for ships, maritime ports, onshore and offshore installations, etc. We should want to further analyze VS for ships and try to explain the types of ships on which it can be used, the ways in which VS can be used on ships, the typical certifications in use and what features a camera station must have to be installed on a ship. Starting with ships that have a minimum tonnage, around the world we have: liquefied natural gas (LNG) tankers, passengers ships, chemical tankers, crude oil tankers, container ships, general cargo ships and bulk carriers.As the LNG market grows rapidly, the fleet of LNG carriers continues to experience tremendous growth, offering more opportunities for VS Video surveillance for all marine vessels An LNG carrier is a tank ship designed for transporting liquefied natural gas. As the LNG market grows rapidly, the fleet of LNG carriers continues to experience tremendous growth. A passenger ship is a merchant ship whose primary function is to carry passengers by sea. This category does not include cargo vessels which have accommodation for a limited number of passengers, but rather includes the likes of ferries, yachts, ocean liners and cruise ships. A chemical tanker is a type of tank ship designed to transport chemicals in bulk. These ships can also carry other types of sensitive cargo which require a high standard of tank cleaning, such as palm oil, vegetable oils, tallow, caustic soda and methanol. An oil tanker, also known as a petroleum tanker, is a merchant ship designed for the bulk transport of oil. There are two basic types of oil tankers: crude tankers and product tankers. Crude tankers move large quantities of unrefined crude oil from its point of extraction to refineries. Product tankers, generally much smaller, are designed to move refined products from refineries to points near consuming markets. Container ships are cargo ships that carry their entire load in truck-size intermodal containers: a technique called containerization. They are a common means of commercial intermodal freight transport and now carry most seagoing non-bulk cargo. Today, about 90% of non-bulk cargo worldwide is transported by container. A cargo ship or freighter ship is any sort of ship or vessel that carries cargo, goods and materials from one port to another. Cargo ships are specially designed for the task, often being equipped with cranes and other mechanisms to load and unload, and come in all sizes. Bulk carriers make up 15%–17% of the world's merchant ships and they are specially designed to transport unpackaged bulk cargo such as grains, coal, ore and cement in its cargo holds. For all these ships the protection of vessels, cargo and crew is a priority, that’s why the adoption of VS technology plays a key part in terms of security and safety. Human error is regularly named as a major factor in ship accidents, and one way to avoid it is to aid seafarers by providing them with technology and equipment that is reliable and easy to use in all weather and sea conditions. Marine VS encompasses liquefied natural gas (LNG) tankers, passengers ships, chemical tankers, crude oil tankers, container ships, general cargo ships and bulk carriers Emergency security solutions on ship One of the most important applications for camera stations is during “docking”. Mooring is the securing or confining of a vessel in a particular location with a fixed or a floating object (jetty, pier, ship, barge, buoy, etc.) as various cargo operations are carried out. Docking is the final stage of mooring operations when the ship docks to the jetty. This is a very delicate operation and cameras are very helpful in making sure docking is done without accidents.'Man overboard’ is an emergency in which a person has fallen off a boat or ship into the water, and can happen at any time during the day or night Another important application for camera stations is the Man Overboard detection system (MOB). ‘Man overboard’ is an emergency in which a person has fallen off a boat or ship into the water. Man overboard events can happen at any time during the day or night, in all types of weather and sea conditions, and from almost any location on the ship, ranging from a few tens of feet above the water, to over 180 feet. When these events occur, the immediate availability of important data is crucial. Accurate confirmation of the event including time of occurrence, location on the ship and location in the sea is critical. A proactive detection system must immediately and accurately detect man overboard events and provide prompt, actionable data to response personnel. A typical man overboard detection system can report a MOB event in under 1 second. VS on a vessel can also monitor the engine room at all times and provide a good view of people working on dock, machinery and stowed equipment. But what are the most important features that a camera station must have to work in one of the most aggressive environments in nature? Ruggedized reliability in surveillance First of all, and perhaps it’s obvious, but it’s extremely important to have camera stations with amazing reliability. Housing units manufactured from AISI 316L stainless steel, passivated and electropolished, makes the cameras completely impervious to air, water, rusting and corrosion, therefore offering excellent weather protection and increased reliability.Housing units manufactured from AISI 316L stainless steel, passivated and electropolished, makes the cameras completely impervious to air, water, rusting and corrosion Sometimes ships also use cameras constructed entirely from technopolymer, which guarantees high impact resistance and superior protection from external weather agents. Keeping the camera glass clean at all times is another essential feature, and it can be done via a wiper/wash system that greatly reduces the need for maintenance. In the case of PTZ cameras, the best option would be a great pan and tilt speed (up to 100°/s). What is the operative temperature range for the cameras? Sea is everywhere and therefore ships go everywhere, from the Arctic Ocean to the Mediterranean, so we need cameras that have to be fully operational across a wide temperature range. -40°C to +65°C covers almost all areas. Analog or IP Cameras? Actually, both options can be used, especially for applications like docking where it’s important to avoid image delay (as can happen with IP cameras due to the natural latency of data communication over a network). Marine certifications Last but not least, the certifications: Certifications guarantee the quality and reliability of camera stations. There is no compromise! One important certification is the Lloyd’s Register Type Approval which subjects cameras to rigorous testing for performance, vibration (critical on ships), humidity, etc. The application field of the LR Type Approval is VS in public places (e.g. passenger ships), open decks, enclosed spaces that are subjected to heat generated from other equipment, and technical premises. Often, VS cameras used in specific areas of ships, such as hazardous areas, are required to have ATEX and IECEX certifications.
Standards for camera manufacturers presented a new challenge with the introduction of security cameras that require more than 30 Watts of power Standards for camera manufacturers presented a new challenge with the introduction of security cameras that require more than 30 Watts of power. Many of these involve pan-tilt-zoom (PTZ) domes and heaters and blowers that require additional power. This development created two areas of confusion which is highlighted in this article by Neil Heller - Vice President, Vigitron. The first is the ability to define what a 60-watt camera is and what power sources are actually required. The second and more serious is how to provide that power. Both share a commonality in that they lack any form of standardization. PoE To Power 60-Watt Security Camera Alone? Let’s start with the definition of the 60-watt camera. As the term suggests, it requires 60 watts or greater, but that doesn’t necessarily mean all the required power comes from a single PoE source. In many cases, camera manufacturers require that PoE only power the camera itself. Looking at these cameras’ power specifications will indicate a required PoE power of 802.3at or 30 watts, thus leaving power to the heaters and blowers requiring a local AC power source. This situation brings into question the value of PoE power if it is restricted to only providing camera power. Another group of PTZ cameras does use PoE for both camera and heater/blower functions, but only when the heater operates within a restricted temperature range. This usually means if your camera is installed in areas where the temperature that can fall below -20 degrees C (approximately -20 degrees F) you will still need a local power AC power source. The third type of security camera relies only on PoE power for both PTZ and heater blower operations. This is confusing, and is often the source of users finding their PTZ has failed at the most inopportune time. Any attempt to transmit 60 watt power over coax cable that is only a single pair should be considered with a great deal of caution, requesting from the transmission equipment provider that they will accept liability for any damages PoE For Greater Than 30 Watt Applications The three different operations of how these “PoE” cameras are powered brings into question the value of using PoE for greater than 802.3at, 30 Watt applications. Value exists in the ability to centrally control power operations from a single accessible point. Certainly those cameras that are solely dependent upon PoE have the greatest advantage. This brings to the second point of confusion, the composition of the PoE power. To review a brief history, 802.3af (15.4) was the first PoE standard used for IP cameras and is for the most part a standard. 802.3at (30 Watts) was introduced as four different standards, two of which, Type 1 and Type 2 are supposed be compatible, but in reality are not. Transmission Restriction Over Physical Cables 60 watts has no standards. To understand this, we need to look at the limitations of transmitting power over physical cables. Any form of transmission over a physical media has limitations in the form of resistance. As resistance increases, so does the heat generated by this process. The higher the power, the greater the resistance and resulting heat generated. Based on CAT5e cable, a single wire can handle about 0.75 amps. In PoE transmission, power is transmitted on a pair of wires or 0.75amp X 2= 1.5amps. According to the 802.3at specifications, Class 4 specifications generally are considered to start around 48 volts. So we take 48 x 0.75= 36 watts or 72 watts for the pair. Dual PD (Power Device) System So how do we get to 60 watts? For “over” 30 watts, camera manufacturers use a dual PD (power device) system. In short, it operates as if it where two IP cameras and requires use of all four pairs within Cat cabling. Exceeding these power limits can be dangerous in overheating the cable and its installation. Therefore, any attempt to transmit 60 watt power over coax cable that is only a single pair should be considered with a great deal of caution, requesting from the transmission equipment provider that they will accept liability for any damages. The need to operate two PDs within a single camera is where the incompatibility exists. There are no standards as to the sequence of turning on separate PDs in a single camera The need to operate two PDs within a single camera is where the incompatibility exists. There are no standards as to the sequence of turning on separate PDs in a single camera. Most such camera manufacturers provide their own PoE source in the form of a PSE or camera power supply; however, don’t try to interchange these power sources among different cameras from different manufacturers as they will not work. If you attempt to use a third party version, make certain you confirm that the power source manufacturer has actually conducted certification testing and can provide proof of compatibility or provide any operational limitations. Distance Of Transmission Finally, there is the question of transmission distance. This takes us back to the physics of high-powered PoE transmission. Even with manufacturer-supplied PSEs, the distance limitation is still 328 feet (100m), the Ethernet standard. Most applications such as perimeter and parking lots will be hard pressed to find a power outlet within 328 feet of where the cameras needs to be installed. This is where third-party transmission equipment providers come into play, but again the ability of transmitting 60 watts PoE power for distances greater than 328 is more complex that standard 802.3af and 802.3at, and more limited. This combined with the non-standard make a detailed knowledge and interaction with the manufacturer critical to a successful installation.
Effective visitor management must go beyond meeting and greeting visitors who enter the reception area of any business or public building. It must enhance building security, protect facilities and employees, and improve users' and visitors' overall experience. Bosch's just released easy-to-use, browser-based visitor management software offers all the benefits for enhancing the visiting process and integrates seamlessly with the access management system 3.0.1. Visitor management software The user-friendly dashboard of the visitor management software provides receptionists with a quick overview of past and upcoming appointments to help receptionists and security managers to organize their day. They can see the number of expected and checked-in visitors and visitors to check out. Having this information at hand ensures an efficient reception process and a smooth visitor experience. In the onboarding view, receptionists can create, change, and add visitor data and assign pre-defined sets of authorizations such as regular visitor or VIP. This pre-authorization assignment enables visitors to move around the building easily while ensuring that sensitive areas remain protected. Efficient registration process With a streamlined check-in process, a visitor will enjoy a safer more enjoyable visit Thanks to the flexible configuration options, the onboarding view can be adjusted to individual requirements and legal needs, ensuring all necessary data and information can be added to the visitor's profile. Employees can pre-register their visitor via the web-based host view, ensuring receptionists are informed ahead of any visitor for a quick and efficient registration process. Employees complete and save visitor details on the web-based form so the data is readily available to the receptionist. With data entry complete, the receptionist can focus on the most important tasks to complete the visitor registration process such as getting documents signed and taking a photo for a visitor badge. With a streamlined check-in process, a visitor will enjoy a safer more enjoyable visit. Digital signature pad With a self-registration kiosk, first-time visitors can check-in as soon as they arrive, shortening contact and wait times at the front desk. An intuitive user interface at the kiosk enables visitors to manually enter their data or scan a passport or ID. Additional integration options enable a visitor to take a digital photo for a temporary badge and sign required documents on a digital signature pad. Recurring visitors can use the fast check-in option by entering their visitor ID. The kiosk collects data to meet security and safety requirements for an effective way to enhance the visitor management experience.
Bosch has introduced the new Autodome IP starlight 5100i IR moving camera with a new 1/1.8 inch sensor offering 4-megapixel resolution and 30x optical zoom. It offers HDR X combined with starlight technology and dual illumination – integrated IR and white light – to capture images that can distinguish individuals or objects for identification or proof. Complemented with built-in Artificial Intelligence (AI), the camera, when idle, supports operators with object detection in areas of interest to enhance safety in city surveillance and perimeter protection applications. Essential video analytics The Autodome IP starlight 5100i IR, designed for outdoors, includes an automatic rain-sensing wiper to maintain clear images during wet conditions, is weatherized with an IP66 rating, and is vandal resistant with IK10 housing. In order for video security to become predictive, it is important to consider the benefits of interpreting video data and how it can do more for businesses than security alone. To support this philosophy, the Autodome IP starlight 5100i IR features built-in essential video analytics. This built-in AI enables the camera to add sense and structure with metadata to captured video data, which is the basis for converting this data into actionable insights. Creating sterile zones The Autodome IP starlight 5100i IR offers HDR X combined with starlight technology Relevant insights, like the detection of moving objects, help to create sterile zones, which establishes a boundary prohibiting any activity. These sterile zones enhance perimeter protection of buildings, parking lots, and restricted areas, increasing overall safety. The camera’s AI can also make it possible to retrieve the right footage from hours of stored video instantly and analyze the scene by providing different statistics so an operator can act faster and more efficiently to potential threats. One of the greatest challenges in city surveillance is capturing usable video during the daytime and in low-light and pitch dark scenarios. The Autodome IP starlight 5100i IR offers HDR X combined with starlight technology and dual illumination – integrated IR and white light – to capture usable images 24/7. Ensuring perfect exposure The new HDR X technology has a dynamic range of up to 133 dB ensuring perfect exposure while eliminating motion-related artefacts in scenes with challenging lighting conditions and moving objects during the daytime. In low-light scenes, starlight technology provides clear and relevant images with color filtering down to 0.010 lux. The integrated IR illumination can help identify objects in monochrome up to 320 meters At night, especially in pitch dark scenes, the camera's white light provides full-color images in complete darkness up to 60m (196 feet). The integrated IR illumination can help identify objects in monochrome up to 320 meters (1,049 feet) thanks to the built-in intelligent IR beam, which ensures optimum illumination of objects regardless of zoom level. The visible white light acts as a deterrent to intrusion, loitering, and other undesirable activities in city surveillance settings. Extensive user management All Bosch IP cameras are secure by design, a systematic approach centered on a built-in Trusted Platform Module (TPM), safely storing all certificates and keys needed for authentication and encryption. This method offers extensive user management to ensure only authorized users have access to data, supports a public key infrastructure set-up, and provides software sealing to detect changes in the cameras' configuration settings. As a company committed to security and sustainability, all Bosch cameras support remote configuration, management, and planning. System integrators can work remotely with customers to perform services such as changing configuration settings or installing firmware updates, ensuring systems meet the highest reliability standards. It minimizes the number of commutes, resulting in sustainable business practices that are economically viable, socially responsible, and environmentally friendly.
Q: Mr. Seiter, Mr. Ekerot, you both joined Bosch Building Technologies’ business unit Video Systems & Solutions as Senior Vice Presidents in March 2020, when the Coronavirus pandemic was just beginning. How did your business unit get through 2020? Magnus Ekerot: The crisis was also felt at Bosch. At the same time, demand has risen for solutions that keep businesses open and protect people's health. We offer corresponding video solutions that can make a significant contribution to containing the pandemic. Michael Seiter: Overall, we managed the past year well despite the challenges and have been growing again since the third quarter compared to 2019. We see good opportunities for further growth in 2021. Q: Has the Corona crisis again accelerated the development of smart technologies in the security technology market, and does the security market in contrast to most industries benefit from the crisis more than it suffers? Michael Seiter: The Corona crisis has definitely demonstrated that the future lies in data-driven solutions. Thanks to our product development strategy already being based on this, we at Bosch were very quickly able to develop new products for the ‘New Normal’ and to expand existing products accordingly. To give one or two examples: in cooperation with Philips, we very quickly developed a people counting solution for retail operations – smart Philips displays in conjunction with smart cameras from Bosch that provide protection for staff and customers. The In-Store Analytics software solution was also implemented with additional features. Shop owners can now make decisions based on customer movement data such as “Where do we position products to avoid queues or crowds?” HTD involves a touch-free monitoring system to accurately and speedily identify people with heightened skin temperature The latest highlight is the Bosch Human Skin Temperature Detection solution, in short HTD. This involves a touch-free monitoring system to accurately and speedily identify people with heightened skin temperature at control points in offices, factory floors, or airports. The benefits of previously existing solutions on the market are sometimes called into question. Competitors are often unable to deliver what they promise because, for example, the measured temperature of the skin does not correspond to the core temperature of the person, or fluctuates, due to environmental influences. Therefore, we developed a software-based solution that, in compliance with GDPR, first allows people with potentially elevated body temperatures to be filtered out, and in a second step, allows medical personnel to perform a more targeted fever measurement. Q: You see a lot of potential for the video security industry in new technologies such as Artificial Intelligence and the Internet of Things. What specific opportunities do you mean, and how are you leveraging these technologies at Bosch Building Technologies? Michael Seiter: Bosch has committed itself fully to an “AIoT” – AI meets IoT – strategy. The development of AI algorithms and software, in general, is at Bosch significantly driven in the security space. By AIoT, we specifically mean the networking of physical products and the deployment of artificial intelligence. With AI we aim to enable clients to understand events at an ever-deeper level and predict them in the future – the keyword being predictive – so that they can act proactively. This is particularly important for health and safety. An example is the Intelligent Insights solution where the user can anticipate potentially dangerous situations, for instance in maintaining social distance and a maximum number of people numbers in any one area. Q: From your point of view do you have an advantage over other suppliers when it comes to AI-based products in the video arena? Michael Seiter: The analysis and utilization of video data have long been front and center with us. Since 2016 we’ve been following the strategy of offering AI applications in the form of integrated intelligent video analytics as a standard in our network cameras. Data such as color, object size, object speed, and direction are all measured. Simply put, you can say this is seeing and understanding – which is the principle behind smart security cameras. Today it’s much more a question of intelligent, data-based solutions than collecting high-quality pictures and storing them for the record. Bosch has been investing heavily in AI for years, from which we can benefit greatly in our area. In the first quarter, for example, we will launch a vehicle detector based on deep learning that is already running on our cameras. This will create significant added value for our customers in the area of intelligent traffic control. Q: Mr. Ekerot, what advantages do customers have in AI-based video security from Bosch? Magnus Ekerot: A key advantage is strong customer focus with tailored solutions that are at the same time modular and scalable through new AI algorithms A key advantage is our strong customer focus with tailored solutions that are at the same time modular and scalable through new AI algorithms. Take the example of Camera Trainer, a machine learning software that can be directly uploaded to Bosch network cameras. The camera is thus trained up on recognizing objects and situations – tailored to the specific needs of our customers. If the camera detects the defined scenario, it performs a predefined action in real-time – for example, a count or an alarm. The latest example is our new camera platform Inteox. As a completely open camera platform, Inteox combines Bosch's intelligent video analytics with an open operating system. This allows programmers to develop specific software applications - or apps - for various application purposes. These can then be loaded onto cameras – the same principle as an app store for smartphones. To sum up, Bosch AI applications support customer-specific needs related to data analysis while enabling totally new applications within and beyond the video security market. Q: Can you name a specific current project where Bosch has deployed an AI-based solution? Magnus Ekerot: A current ground-breaking project using our smart cameras is being implemented as a pilot in the USA. Smart Ohio enables users to configure more intelligent traffic flows and thus ensure mobility, safety, and the efficient use of roads today and tomorrow. The new vehicle detector mentioned by Mr. Seiter also plays a central role here. Our overall goal is to provide connected smart sensor solutions for public and private transportation agencies to enable them to operate their roads safely and efficiently. The Intelligent Insights can anticipate potentially dangerous situations, for instance in maintaining social distance and a maximum number of people numbers in any one area Q: Mr. Seiter, you have been involved with the topic of mobility for some time. What experience from your previous job in the automotive business of Bosch might help you when it comes to further develop the video portfolio of Bosch Building Technologies? Michael Seiter: There's a lot to tell. First of all, the development of core algorithms for video-based solutions, whether for autonomous driving, for vehicle interior monitoring, or for our Bosch Building Technologies video systems, all come together at Bosch's Hildesheim location. This gives us considerable synergies and allows us to bring R&D results to market faster and more flexibly. Essentially, assisted driving systems use AI algorithms that process ever-increasing volumes of video data. Attempts are being made to imitate the human being and enable the vehicle to understand better the surrounding environment with its ‘eyes’. This predictive capability is especially critical with autonomous driving. For example, key questions include: “How should the car respond and what could potentially happen next?” “What kind of environment does it find itself in?” etc. There are many activities in this area at Bosch that in my new role in security we can also strongly benefit from. I am now bringing a lot of this experience and existing R&D achievements to Bosch Video Systems & Solutions, which also results in further synergies with our mobility division: At Stuttgart Airport, autonomous driving is already being implemented together with Mercedes-Benz and the parking garage operator Apcoa as part of the "Automated Valet Parking" project, or AVP for short, in which intelligent video systems from Bosch Building Technologies are making a significant contribution. Mr. Ekerot, you have a lot of experience in the video security area. Where do you position Bosch Building Technologies now in this market and what specific goals are you pursuing? Magnus Ekerot: Our clients are looking for reliable partners and products. We are a strong brand; you can rely on Bosch products. Bosch is a thought leader in video and a pioneer in AI applications in this field since 2016. Data security is everything to us: Our products conform to the EU’s GDPR regulations. Beyond that, we have an extensive camera portfolio that complies with the US National Defense Authorization Act (NDAA) for video security devices. This enables our portfolio to be deployed for example within US government buildings. We are planning to conclude more software maintenance agreements with our clients in 2021. These deliver investment and future security for our customers and include for example a ‘patch guarantee’ along with regular updates with new functionalities. This is the first step in a comprehensive plan to access new revenue channels for us and our partners delivering the best technology and excellent service to the end-user! Overall, many new products will be launched this year and this trend will intensify. Our goal is to establish new product families that follow a simple principle: “The development and delivery of disruptive, predictive video solutions that every user can trust because of the underlying sustainable forward-thinking mindset.” It’s been much discussed of late that Bosch is one of the very first companies globally that operates on a CO2-neutral basis. How does sustainability impact your business? Magnus Ekerot: IoT solutions are actually sustainable and contribute to environmental protection Our IoT solutions are actually sustainable and contribute to environmental protection. For example, our cameras are sustainable in that they remain up-to-date through software updates and needn’t be constantly exchanged for new ones. Our systems demonstrate sustainability also operationally as they can be managed remotely. System integrators don’t need to be physically present, thus avoiding unnecessary travel with its accompanying emissions. All in all, Bosch Building Technologies develops ways to accompany and support our clients in reaching their climate goals via new technologies. This can be done, for example, through improved energy efficiency, the total cost of ownership models, organizing and simplifying the supply chain, and helping our customers meet their social responsibilities. The Power of Bosch helps us here to leverage company-wide research to be two steps ahead, a shade faster, when it comes to new technologies and initiatives that our and future generations will benefit from. I should also say that I am personally very proud to work for a company that set an ambitious climate goal for itself and achieved it! Can you already share a preview of your technology innovations in 2021? Michael Seiter: We see great market potential for our cameras that use artificial intelligence and can be updated flexibly throughout their lifecycles. I have already mentioned the deep learning-based vehicle detector in our cameras. More such solutions – also for other applications where object and person recognition are important – will follow in the course of the year. And the best part is: with AI, the more data we collect and the more intelligently we use it, the better the solutions become and the more added value they bring to the customer. This will revolutionize our industry! Another example is our cloud-based solutions, for example for alarm monitoring. Here, we can now also integrate third-party cameras and, building on this, offer and jointly develop our intelligent software-based solutions. This gives our customers more opportunities to take advantage of the opportunities created by AI. The trend towards integration of the various security technologies seems to be driven mostly by the rapid progress in software development. Does this affect full-range suppliers such as Bosch and what specific plans for fully integrated security solutions do you have for the future? Michael Seiter: Naturally, this suits us as a full-scope supplier. Bosch solutions are deployed in many cross-domain client projects. We have experts for the different domains under one roof and a strong brand with the same quality promise for all areas. Nevertheless, it is always also about specific domain excellence. Only when you master all different areas and have profound and proven expertise in each of them you can succeed in integrated cross-domain projects. The respective business units craft their future strategies and innovation roadmaps with this in mind – as we do in the field of Video Systems & Solutions. Our business unit offers fully integrated Bosch video solutions that can be extended and operated on open systems. This is why we drive open platforms such as Inteox, to offer customers from a wide range of industries the right solutions. Our Bosch Integration Partner Program that we launched in 2012 is also heading in this direction – every product can be integrated into multiple other systems and VMS solutions. In summary: At Bosch, we are both a one-stop-shop, but also an open-system, meaning we offer customers maximum flexibility in their choice of products and services.
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