Smart Spaces announced the launch of Space Agent, its new agentic AI-driven workplace concierge designed to transform how people manage and engage with buildings and their workplaces.
Space Agent – introduced through its friendly persona, Max – is fully interactive via text and audio and integrates seamlessly with the Smart Spaces’ smart building operating system (OS) and employee engagement app.
“Space Agent extends and elevates our platform by adding an intelligent, conversational layer that removes complexity and gives time back to users,” said Dan Drogman, CEO of Smart Spaces.
Workplace companion
“With Max, we’re delivering a simple, proactive AI-based workplace companion that’s not just about managing buildings – it’s about radically changing how people interact with modern commercial office space today,” concluded Dan Drogman.
Space Agent is designed to help landlords, asset managers, facility teams, tenants and their employees. It can respond to questions – in plain everyday language – automate repetitive tasks and act in real-time, capitalizing on Smart Spaces’ extensive investment to integrate its Smart Building OS with numerous building systems.
Features include:
- Interactive workplace assistant– ask Max to book a desk, reserve a meeting room with colleagues or reserve a parking space, all in real-time.
- Smart facilities support– facilities managers can ask Max questions about the building and get data and answers back fast such as: How many people were in the office last week? Why is HVAC struggling on floor 14? How much water did the building use yesterday? How can energy use be cut by 10% in three months? Space Agent builds dashboards, analyses data and takes recommended actions automatically.
- Community and wellbeing– new to a building? Max can recommend activities on offer like lunchtime running clubs, make bookings and help foster new connections and friendships with colleagues.
- Customer service made simple– raise issues instantly by chatting to Max. For example, report a broken computer monitor and Space Agent will log and raise a support ticket with IT.
By acting as both data analyst and digital concierge, Space Agent simplifies building operations while improving the whole employee experience in the workplace.
Smart building market
This is key as the global smart building market is entering a period of rapid expansion
“Buildings that can diagnose, respond and adapt in real-time are cheaper to run, faster to optimize and, perhaps most crucially, easier to lease,” adds Drogman.
“Occupiers want tools for their staff to help them engage with their workplace. Landlords want information and control over their facilities. ESG frameworks are demanding and require lots of information. We believe Space Agent will help deliver in all these areas.”
This is key as the global smart building market is entering a period of rapid expansion, driven by commercial real estate (CRE) owners and occupiers seeking efficiency, sustainability and enhanced workplace experiences.
Commercial smart buildings
Recent analyst data projects the sector will grow from $103 billion in 2023 to $570 billion by 2030, at a compound annual growth rate of more than 28%.
At the same time, Gartner forecasts that commercial smart buildings will host more than four billion connected IoT devices by 2028, underlining both the scale of the opportunity and the urgent need for a way to manage, automate and make sense of this data surge.
Real-time system integration
Powered by natural language processing and real-time system integration, Space Agent is not a standalone product - it is fully embedded in the cloud-hosted Smart Spaces platform which currently manages alpha-class buildings in prime global locations. Space Agent works via a text or audio chat interface or through the creation of agents that act when triggered by events.
Smart Spaces’ OS controls an ecosystem of smart building functions such as physical access control, lifts, HVAC, lighting, IoT, visitor management, desk booking, parking and – now with Space Agent - a conversational AI layer is being added to enhance usability and decision-making.
The initial rollout of Space Agent will be to selected Smart Spaces clients, with wider availability following.
