Cloud services can deliver scalable capabilities quickly without the need to purchase, install, or configure any new on-site physical assets
Cloud connectivity can provide a linkage between the mobile users
and the facilities and systems they want to interact with

From enterprise applications to small businesses, schools, health care facilities and beyond, investments in physical security systems provide valuable resources to help protect people, property and assets – and ultimately the financial security and well-being of the organization. As need and demand for better security has dramatically increased over the years, today’s technology is more software and computer driven, enabling systems to be networked internally or managed externally through cloud computing platforms.

Increased Connectivity

 In today’s mobile, connected world, end users expect the ability to view and manage their systems from anywhere at any time, making hosted access control an attractive and economical proposition. Cloud connectivity can provide a linkage between the mobile users and the facilities and systems they want to interact with, whether those systems are in one place or distributed over several locations. And, cloud services can deliver scalable capabilities quickly – often on demand – without the need to purchase, install, or configure any new on-site physical assets, such as servers or work stations.

However, these benefits are not without their drawbacks and potential risks, most notably cybersecurity and the availability of the system and its data. Any system outage, whether the result of a network breach, server failure or other factor, compromises security and could leave an organization vulnerable. The resulting risks could be catastrophic, making it vital that organizations ensure that their access control, video surveillance and other security systems are always up and running. Management concerns over the cybersecurity risks of cloud-based solutions grow with each high-profile data breach that is reported, and with good reason.

Incorporating the cloud services into your operation will continue to take time and resources that will need to be included in your plans
Risks could be catastrophic, making it vital that organizations
ensure that their security systems are always up and running

Maintaining Critical Functions

As companies move forward with IT and physical security planning, here are some factors to consider and incorporate appropriately into the process.

Step 1: Consider the benefits and risks of cloud-based services objectively

Be honest about how your company functions today, how you want it to function in the future, and how cloud-based services might help get you from here to there. But don’t think that cloud services will solve problems magically – when it comes down to it, cloud services are really just renting hardware and software in somebody else’s facility. There are definitely benefits to renting versus owning, but there are also significant risks. And, incorporating the cloud services into your operation, and/or maintaining them, will continue to take time and resources that will need to be included in your plans.

Step 2: Determine which functions must continue, even in the event of cloud system failure.

This should be an extension of your current business strategy, which already evaluated your essential functions, personnel, etc. Remember that the risks are compounded if the cloud is used to store or process important business data – in the event of a failure, that data may not be accessible or under your control. Be very clear about the procedures and steps you will take if your cloud services go down so you can keep your operations up and running.

Step 3: Implement backup processes to ensure critical business continuity.

Once the intended benefits of cloud services are evaluated in the light of foreseeable risks and critical functions are clearly identified, it is time to put the changes into effect, along with backup and contingency plans that will be triggered in the event of service disruptions. For access control, it is essential to quickly be able to re-load your list of authorized users and permissions so that normal operations can resume as soon as possible after an outage or failure.

Both hardware and software technical advancements continue to provide new options for security management across every vertical market application
Data backup and contingency plans are crucial in the event of service disruptions

Security Applications Of Cloud-Based Services

Most firms are realising that physical security systems, including access control and video surveillance, are critical facility functions that need to be maintained 24/7 under any circumstances. Even so, both of these security applications are current offerings from cloud-based service providers that companies can consider to supplement or outsource their internal functions.

Choosing An Approach

As an example, let’s see how the suggestions in the steps above might affect a firm’s planning for access control. Before we start, we should note that different organizations will have varying risk tolerances which will contribute to what type of access control solution they choose, on premise or cloud. There is no single “right” or “wrong” answer for the general question of how to choose the right approach or services; the right answer depends on the specifics of the situation for each firm.

1. Considering Cloud Service Benefits

We would consider the potential benefits of a cloud service for access control, sometimes called ACaaS, for Access Control as a Service. Offerings vary, but might include the provision of a server and software to process access requests, which would interact with the local access controllers via IP connectivity. Thus, it would generally be required for the controllers to support not only IP communications, but also encryption and digital certifications. Older controllers would have to be upgraded if they could not support these functions. Managed access control is a service where the firm pays a third party to administer the access control platform, including such tasks as adding and deleting access rights, printing badges and other credentials, monitoring for doors that are propped open or forced open.

On the upside, up-front capital costs could be reduced by limiting the amount of purchased hardware, and the ongoing management and maintenance of that hardware is done by the supplier. Depending on the supplier, the ongoing service costs might be based on the number of controlled doors, the number of users or credentials, the number of transactions, or some combination thereof.

On the downside, the list of credentialed users will now reside at the supplier’s location, where it could be subject to tampering, loss and/or theft. And, if the host server must be contacted in order to process a transaction (that is, open a door), then the operation of the system now depends on active and successful communication with the supplier’s off-site server at all times. A complete tradeoff can now be evaluated that compares the cost of owning hardware and software, along with necessary maintenance, and expected usage patterns, to the proposed cost from the cloud supplier and various related contract terms.

 2. Potential Risks

It goes without saying that in the event of a cloud-based or premises based access control failure, people within your facility will still need to be able to exit without the risk of being trapped inside. The question is, how important will it be for people to be granted or denied access based upon the configuration in the database prior to the failure? And, how urgent is adding/deleting authorized users, permissions and the other functions that require access to the host access control software? How much impact would there be on the company if the list of authorized users was altered or stolen by hackers?

3. Contingency Plan

An implementation and backup plan is developed and put into action. For the purpose of this example, let’s assume that ACaaS was approved and put into place. One part of the plan might be to capture complete back-ups of the user database periodically and to store them both on-site and off-site. Another part of the solution might be to select access controllers that have the ability to be battery backed up and hold a copy of the user database and device configuration locally so they can continue to function even in the event of a communication breakdown with the cloud supplier’s server or power outage. By taking this approach, the affected facility would be able to continue operating normally in the event of a communication breakdown or power outage, and update authorized changes after network communications were restored.

Implementing The Best Cloud-Based Plan

Both hardware and software technical advancements continue to provide new options for security management across every vertical market application. When changes are being considered that affect organizational physical and IT security, it is important to evaluate the options carefully.

Choosing an equipment supplier that has designed their products for maximum uptime is critical. This criteria will enable more effective and cost-efficient contingency planning, so you can implement the best plans possible for all your operations.

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Karen Evans President & Chief Executive Officer, Sielox LLC

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Ethical Consumption: Should You Buy Security Products ‘Made In China’?
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Adapting servers for IP video surveillance systems: choosing the right solution
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How Biometrics, Integration And Cloud Tops The List Of Access Control Trends In 2019
How Biometrics, Integration And Cloud Tops The List Of Access Control Trends In 2019

The access control industry tends to be more conservative when it comes to the adoption of new technology and services for end users, but that doesn't mean that 2019 won't provide a significant amount of progress through emerging trends taking shape in the industry. In addition to the increased adoption and acceptance of the cloud, mobile credentials and biometrics are becoming more mainstream, and integrations between manufacturers will take centre stage. Here, we take a look at these and other trends helping to shape the coming year. Cloud-Based Products We're continuing to see a demand by end-user customers for customized responses to certain actions within an access control system For many access control manufacturers, the core of the business is in more traditional products, with a high percentage of installs continuing to be these kinds of projects. However, over the last couple of years, cloud-based products have emerged as a viable option for customers. We've seen more of a willingness for end-user customers to inquire whether this is an option for them, citing ease of use, remote management, cybersecurity and more as part of their foray into this branch of access control. The cloud has established its reputation as being quicker to install, more flexible for customers to access and manage both their access points as well as the video associated with these doors, and placing less pressure on internal (or in some cases, non-existent) IT teams to help set up and manage an access control system. Mobile Credentials Applications We're continuing to see a demand by end-user customers for customized responses to certain actions within an access control system. For example, if there's an alarm set off during the day along a perimeter, the ability to automatically execute a lockdown and simultaneous email or message to everyone within the building alerting them to the issue is critical. The desire for this kind of flexibility within a system is prompting manufacturers to build new simple to use graphical tools into their systems that allow customized action responses that are proportional to the level of alarm. There's a strong desire by many of today's companies to be able to use mobile phones for access control and as such, manufacturers are either developing their own mobile credentials applications or integrating their systems with these kinds of products. Over the last couple of years, cloud-based products have emerged as a viable option for customers Future Of Biometrics As companies start to ask about whether their facilities are safe enough, they're often more willing to consider access control that takes security to a new level, such as the implementation of biometric readers. Biometrics is getting more usage in professional security applications and many customers want to move away from using physical cards for access control. Manufacturers that don't currently have biometric hardware in place are starting to integrate with readers designed to offer this functionality in an effort to meet the demands of customers. The dramatic rise in facial recognition biometrics is something that will likely shape the future of biometrics as costs start to decrease. While the access control industry is highly fragmented, we're seeing a trend toward increased partnerships and open-platform technology that helps end users achieve the kind of comprehensive security that they desire. Video Management Platforms We're seeing a trend toward increased partnerships and open-platform technology that helps end users achieve the kind of comprehensive security that they desire For example, there are a number of access control providers that are providing paths toward full integration with lock manufacturers and vice versa in an effort to meet the needs of clients who may have purchased locks but a high powered access control system to properly manage them. There's also a large shift toward full integration with video management platforms and access control systems to fully integrate the two into a single, user-friendly experience and give end users more control over both. Additionally, manufacturers are looking to provide customers with a single system that meets the needs they have with regards to video, intrusion and access control. Right now, I don't think there's a system that can fully deliver on the promise of being exceptional at all three, so integrations and partnerships remain important to achieve that end goal. Access Control World An increasing number of end users are realising the holes in the current Wiegand protocols that have been in place since the 1980s, along with the large number of ‘off the shelf’ equipment that's now available to allow outsiders access through readers that operate under these protocols. As a result, in the last decade or so, OSDP has come onto the scene and is growing in popularity. One of the most important steps for access control manufacturers in 2019 will be to listen to customers who are concerned with this vulnerability and work toward fully supporting OSDP in an effort to protect these access control systems. It's an exciting time to be a part of the access control world, as we finally see results from all of the hype centred around the cloud, biometrics, mobile credentials, hacking protection and strong partnerships come to fruition. As 2019 begins, look for these trends to grow in popularity and for manufacturers to really listen to the end-user customer they serve and respond in kind.