Artificial Intelligence Technology Solutions, Inc. and its wholly-owned subsidiary, Robotic Assistance Devices Group (RAD-G), have announced the launch of SARA™ ASSIST, an extension of the SARA (Speaking Autonomous Responsive Agent) platform.
This new tool is tailored for Remote Video Monitoring, GSOC, and SOC environments, integrating agentic AI directly onto an operator’s console to enhance real-time verification, notification, and documentation within active monitoring workflows.
Agentic AI Integration
SARA ASSIST operates alongside human operators, improving the efficiency of security monitoring centers by streamlining verification, communication, and reporting.
An early adopter of SARA ASSIST, a client call center manager, commended the feature for enhancing team efficiency, particularly appreciating the time-saving capability of initiating calls for simple tasks with a single click.
Introduction of Mainstream Agentic AI
The introduction of SARA ASSIST represents a marked advance in integrating agentic AI into mainstream
The introduction of SARA ASSIST represents a significant advancement in integrating agentic AI into mainstream monitoring operations. It enables incident management to be faster and more consistent without any additional cost.
As users gain confidence in SARA's capabilities, it's anticipated that full adoption of agentic AI-powered functionalities in call centers will follow quickly.
Revolutionary Features in Security Monitoring
Steve Reinharz, CEO/CTO and Founder of AITX and RAD-G, emphasized their dedication to innovating new features within the agentic AI platform.
The goal is to deploy a version of SARA on every console, helping teams make smarter decisions. This positions RAD-G to expand agentic AI across various sectors in the security industry.
SARA ASSIST's Expanded Capabilities
SARA ASSIST improves the existing SARA forum, bridging the gap between manual monitoring and full automation
SARA ASSIST enhances the existing SARA platform, bridging the gap between manual monitoring and full automation.
Unlike SARA AGENT and SARA EDGE, which operate autonomously, SARA ASSIST collaborates with monitoring personnel, introducing AI-driven support directly into workflows. This tool enhances the accuracy and speed of operations while retaining human judgment.
Encouraging Adoption of Advanced AI
The SARA ASSIST platform complements other SARA solutions like VERIFIED, LITE, AGENT, and EDGE, each designed for varying levels of automation. Priced to encourage widespread adoption, SARA ASSIST offers organizations an affordable introduction to agentic AI, paving the way toward eventual full autonomy as they build operational confidence.
RAD-G invites organizations engaged in live video monitoring, GSOC, and SOC operations to experience the benefits of SARA ASSIST.
Artificial Intelligence Technology Solutions, Inc., a pioneer in AI-driven security and productivity solutions, along with its wholly owned subsidiary, Robotic Assistance Devices Group (RAD-G), today announced the release of SARA™ ASSIST, a new extension to its multiple award-winning SARA (Speaking Autonomous Responsive Agent), the Company's agentic AI platform.
Designed for Remote Video Monitoring, GSOC, and SOC environments, SARA ASSIST places agentic AI directly on the operator's console, providing real-time verification, notification, and documentation capabilities within active monitoring workflows.
Agentic AI platform
Artist’s depiction of SARA ASSIST enhancing a busy security monitoring center. The agentic AI platform works in parallel with human personnel, streamlining verification, communication, and reporting across live video feeds.
SARA ASSIST creates an efficient hybrid control platform that dramatically increases operator efficiency without turning over all functions to SARA's full agentic AI workflow. An early client call center manager recently remarked, "Our team has really been enjoying the SARA ASSIST feature. It's been a great addition and has helped improve our efficiency. Being able to have SARA make calls for simple tasks with just a click has been a big time-saver."
Introduction of SARA ASSIST
The introduction of SARA ASSIST marks a key step in bringing agentic AI into mainstream monitoring operations, enabling human operators to manage incidents faster and with greater consistency.
SARA ASSIST is included at no extra cost. The Company expects that as central stations gain operational confidence with SARA's performance through the use of SARA ASSIST, they will move quickly to full agentic AI-powered call center operations.
Invent new features and functionality
"Creating the leading agentic AI platform for the security industry has been a joy and has required us to invent new features and functionality," said Steve Reinharz, CEO/CTO and Founder of AITX and RAD-G.
"From fully autonomous systems to operator-assist deployments, our goal is to have a version of SARA on every console, at every site, helping teams make faster, smarter, more confident decisions. This approach positions RAD-G to scale agentic AI across every segment of the monitoring and security industry."
SARA platform's capabilities
SARA ASSIST extends the SARA platform's capabilities to live operators, serving as the bridge between manual monitoring and full agentic automation. While SARA AGENT and SARA EDGE operate autonomously to verify, communicate, and respond without human input, SARA ASSIST is designed to work alongside monitoring personnel, adding real-time AI support directly into their workflow.
It verifies alerts, initiates notifications, and documents activity automatically, giving operators the speed and accuracy of agentic AI without replacing human judgment.
Advantages of SARA ASSIST firsthand
The SARA ASSIST platform complements existing SARA offerings, including VERIFIED, LITE, AGENT, and EDGE, each designed for specific levels of automation and engagement. Priced to accelerate adoption, SARA ASSIST offers organizations a low barrier entry into agentic AI while establishing a direct path toward full autonomy as operational confidence grows.
RAD-G invites all organizations engaged in live video monitoring, GSOC, and SOC operations to experience the advantages of SARA ASSIST firsthand.
