Julie Gauthier

Director of Global Operations and Technical Support, Genetec, Inc.

Julie joined Genetec 6 years ago and has over 25 years of experience in customer support, operations and logistics. She has successfully transformed the Technical Support team at Genetec to become a best-of-breed support organization that consistently delivers outstanding technical assistance to our customers. She is known to be a rallying director who keeps her employees motivated, who fosters cross-departmental collaboration and who continuously strives to improve our customers’ experience with Genetec.

News mentions

How Does Global Supply Chain Disruption Impact The Security Industry?

Supply chain issues have plagued the economic recovery during and after the COVID-19 pandemic, and the problems show every indication of persisting for months or even years to come. Supply chain chall...

Genetec Adds Privacy And Performance Monitoring Features To Their Premium Maintenance Program

Genetec Inc., a technology provider of unified security, public safety, operations, and business intelligence solutions announces the addition of privacy and performance monitoring features to its pre...

What Is The Role Of Manufacturers In Providing After Sales Support?

Traditionally, dealer-installers and/or integrators provide the front line of support to end user customers after a sale. Because integrators assemble and provide the “solution” – of...