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How Smart Technology Is Simplifying Safety And Security In Retirement Villages
How Smart Technology Is Simplifying Safety And Security In Retirement Villages

James Twigg is the Managing Director of Total Integrated Solutions (TIS), an independent life safety, security and communication systems integrator, specializing in design & consultancy, technology and regulatory compliance. Total Integrated Solutions work primarily with retirement villages, helping to ensure the safety of residents in numerous retirement villages across the country. In this opinion piece, James shares how smart technology is helping security teams and care staff alike in ensuring the safety and security of their spaces, amid the COVID-19 pandemic and beyond. Impact of smart technology Smart technology is having an impact on pretty much every aspect of our lives Smart technology is having an impact on pretty much every aspect of our lives. From how we travel, to how we work, to how we run our homes. It’s not unusual to have Alexa waking us up and ordering our groceries or Nest to be regulating the temperature and energy in our homes. And while there’s a popular misconception that people in their later years are allergic to technology, retirement villages and care homes are experiencing significant innovation too. And the result is not only improved quality of life for residents, but also improved safety and security systems for management teams. Switching to converged IP systems I’ve been working in the life safety and security industry for over fifteen years. When I first joined TIS, much of the sector was still very analog, in terms of the technology being installed and maintained. Slowly but surely, we’ve been consulting and advising customers on how to design, install and maintain converged IP systems that all talk to each other and work in tandem. I'm excited to say retirement villages are some of the top spaces leading the way, in terms of technological advancement. Improving the quality of life for residents A move into a retirement village can be daunting and one of the key concerns that we hear about is the loss of independence. No one wants to feel like they are being monitored or to have someone constantly hovering over them. One of the ways we’ve used smart technology to maintain residents' independence is through devices, such as health monitors and motion sensors. For example, instead of having a member of staff check-in on residents every morning, to ensure they are well, sensors and analytics can automatically detect changes in routine and alert staff to possible problems. Similarly, wearable tech, such as smart watches give residents a chance to let staff know they are okay, without having to tell them face-to-face. As our retirement village customers have told us, a simple ‘I’m okay’ command can be the difference between someone feeling independent versus someone feeling monitored. Simplifying and improving security systems Smart technology gives care staff and security oversight of the needs of residents For the teams responsible for the safety of the people, places and spaces within retirement villages, smart technology is helping to improve and simplify their jobs. Smart technology gives care staff and security oversight of the needs of residents, and ensures rapid response if notified by an emergency alert, ensuring they know the exact location of the resident in need. And without the need to go and physically check-in on every resident, staff and management can ensure staff time is being used effectively. Resources can be distributed where they are needed to ensure the safety and wellbeing of those residents who need extra consideration. 24/7 surveillance When planning the safety and security for retirement villages, and other residential spaces, it’s no use having traditional systems that only work effectively for 12 hours a day or need to update during the evening. Surveillance needs to be 24/7 and smart technology allows that without the physical intrusion into people’s spaces and daily lives. Smart technology ensures that systems speak to each other and are easily and effectively managed on one integrated system. This includes video surveillance, which has also become much more effective as a result of advanced video analytics, which automatically warn staff of suspicious behavior. Securing spaces amid COVID-19 This year has, of course, brought new challenges for safety. COVID-19 hit the retirement and residential care sectors hard, first with the initial wave of infections in mid-2020 and then, with the subsequent loneliness caused by the necessary separation of families. As essential workers, we worked closely with our customers to make sure they had everything they needed As essential workers, we worked closely with our customers to make sure they had everything they needed during this time, equipping residents with tablet devices to ensure they could stay connected with their families and friends. It allowed residents to keep in touch without risking transferring the virus. Thermal cameras and mask detection And now that we’re emerging out of COVID-19 restrictions and most residents can see their families again, we’re installing systems like thermal cameras and mask detection, so as to ensure that security will be alerted to anyone in the space experiencing a high temperature or not wearing proper PPE. Such steps give staff and families alike, the peace-of-mind that operational teams will be alerted at the earliest possible moment, should a COVID-19 risk appear. Thinking ahead to the next fifteen years, I’m excited at the prospect of further technological advancements in this space. Because at the end of the day, it’s not about how complex your security system is or how you compete in the industry. It’s about helping teams to protect the people, spaces and places that matter. I see smart technology playing a huge role in that for years to come.

The Post-Pandemic Mandate For Entertainment Venues: Digitally Transform Security Guards
The Post-Pandemic Mandate For Entertainment Venues: Digitally Transform Security Guards

As the COVID-19 pandemic wanes and sporting venues open-up to full capacity, a new disturbing trend has hit the headlines - poor fan behavior. Five NBA teams have issued indefinite bans on fans, who crossed the line of unacceptable behavior, during the NBA playoffs. Major League Baseball stadiums have a recurring problem with divisive political banners being strewn over walls, as part of an organized campaign, requiring fan ejections. There was a brawl between Clippers and Suns fans after Game 1 of their playoff series. And, the U.S. vs. Mexico Nations League soccer game over the Fourth of July weekend had to be halted, due to fans throwing objects at players and screaming offensive chants. Cracking down on poor fan behavior Security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior With players across all major sports leagues commanding more power than ever before, they are demanding that sports venues crack down on poor fan behavior, particularly when they are the targets of that behavior. Whether it’s an extension of the social-media divisiveness that’s gripped society, or people unleashing pent up negative energy, following 15 months of social isolation, during the COVID-19 global pandemic, security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior. They’re also reporting a chronic security guard shortage, like many businesses that rely on relatively low-cost labor, finding candidates to fill open positions has been incredibly difficult. Low police morale To add the third component to this perfect storm, many police departments are struggling with morale issues and officers are less likely to put themselves into positions, where they could wind up in a viral video. According to the Police Executive Research Forum, police officer retirements in the U.S. were up 45% in the April 2020 - April 2021 period, when compared to the previous year. Resignations were up 18%. In this environment, officers may be less likely to undertake fan intervention unless it’s absolutely necessary. This can seem like the worst of times for venue security directors, as they need more staff to handle increasingly unruly patrons, but that staff simply isn’t available. And, because the security guard staffing industry is a commoditized business, companies compete almost solely on price, which requires that they keep salaries as low as possible, which perpetuates the lack of interest in people participating in the profession. Digital Transformation There is only one way out of this conundrum and that is to make security personnel more efficient and effective. Other industries have solved similar staffing and cost challenges through digital transformation. For example, only a small percentage of the total population of restaurants in the U.S. used to offer home delivery, due to cost and staffing challenges of hiring dedicated delivery personnel. Advent of digital efficiency tools But with the advent of digital efficiency tools, now virtually all restaurants can offer delivery But with the advent of digital efficiency tools, such as UberEATS and DoorDash, now virtually all restaurants can offer delivery. Likewise, field-service personnel are digitally connected, so when new jobs arise, they can be notified and routed to the location. Compare this to the old paper-based days, when they wouldn’t know about any new jobs until they picked up their work schedule at the office, the next day and you can see how digital transformation makes each worker significantly more efficient. Security guards and manned guarding The security guard business has never undergone this kind of digital transformation. The state-of-the-art ‘technology’ has never changed - human eyes and ears. Yes, there are video cameras all over stadiums and other venues, but behind the scenes is a guard staring at a bunch of monitors, hoping to identify incidents that need attention. Meanwhile, there are other guards stationed around the stadium, spending most of their time watching people who are doing nothing wrong. Think about all the wasted time involved with these activities – not to mention the relentless boredom and ‘alert fatigue’ from false-positive incident reporting and you understand the fundamental inefficiencies of this labor-based approach to security. Now think about a world where there’s ubiquitous video surveillance and guards are automatically and pre-emptively notified and briefed, when situations arise. The fundamental nature of the security guards profession changes. Instead of being low paid ‘watchers’, they instead become digitally-empowered preventers. AI-based screening and monitoring technology This world is happening today, through Artificial Intelligence-based screening and monitoring technology. AI-powered weapons-detection gateways inform guards, when a patron entering the venue is carrying a gun, knife or other forbidden item. Instead of patting down every patron with metal in their pockets, which has been the standard practise since walk-through metal detectors were mandated by sports leagues following 9/11, guards can now target only those who are carrying these specific items. Video surveillance and AI-based analytics integration Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances or other operational issues, and notify guards in real time, eliminating the need to have large numbers of guards monitoring video feeds and patrons. The business benefits of digitally transformed guards are compelling. A National Hockey League security director says he used to have 300 guards manning 100 walk-through metal detectors. By moving to AI solutions, he can significantly reduce the number of scanning portals and guards, and most importantly redeploy and gain further operational efficiencies with his overall operational strategy. Changing staffing strategy This changes the staffing strategy significantly and elevates the roles of guards. Suddenly, a US$ 20-per-hour ‘job’ becomes a US$ 40-per-hour profession, with guards transformed into digital knowledge workers delivering better outcomes with digitally enabled staffs. Beyond that, these digitally transformed guards can spend a much higher percentage of their time focused on tasks that impact the fan experience – whether it’s keeping weapons out of the building, pro-actively dealing with unruly fans before a broader disruption occurs, or managing business operations that positively impact fan patron experience. Digitally transforming security guards Perhaps most important, digitally transforming security guards elevates the profession to a more strategic level, which means better pay for the guards, better service for clients of guard services, and an overall better experience for fans. That’s a perfect storm of goodness for everyone.

Physical Access Control: Critical Steps To Ensure A Smarter Future
Physical Access Control: Critical Steps To Ensure A Smarter Future

Steven Kenny, Axis Communications, looks at the benefits of physical access control systems within smart environments, and how knowledge gaps and dated methods can inhibit adoption. Physical security is becoming more dynamic and more interconnected, as it evolves. Today’s modern access control solutions are about so much more than simply opening doors, with digitalization bringing multiple business benefits, which would simply not be possible using traditional models. Digital transformation While the digital transformation of processes and systems was already well underway, across many industries and sectors, it is the transformation of physical security from a standalone, isolated circuit, to a network-enabled, intelligent security solution that brings many benefits to the smart environment. Yet, with more organizations now looking to bring their physical security provision up to date, there are many considerations that must be addressed to maximize the potential of access control and video surveillance. Not least of which is that connecting physical security devices to a network presents risk, so it is increasingly important for IT teams to play a role in helping to facilitate the secure integration of physical and network technologies, as these two worlds increasingly converge. Improved access control in smart environments These urban constructs are capable of reducing waste, driving efficiencies and optimising resources The smart city offers significant benefits, reflected in the US$ 189 billion that is anticipated to be spent on smart city initiatives globally by 2023. These urban constructs are capable of reducing waste, driving efficiencies, optimizing resources and increasing citizen engagement. Technology, which is increasingly being incorporated to protect access points within the smart environment, can take many forms. These range from simple card readers to two factor authentication systems, using video surveillance as a secondary means of identification, right through to complex networks of thermal cameras, audio speakers and sensors. Frictionless access control During the COVID-19 pandemic, frictionless access control has provided an effective ‘hands free’ means of accessing premises, using methods such as QR code readers and facial recognition as credentials to prove identity. Frictionless access control brings health and safety into the equation, as well as the security of entrances and exits, minimizing the risk of infection, by removing the need to touch shared surfaces. Such systems can be customized and scaled to meet precise requirements. Yet, an increasing integration with open technologies and platforms requires collaboration between the worlds of physical security and IT, in order to be successful. Barriers to adoption Traditional suppliers and installers of physical security systems have built up a strong business model around their expertise, service and knowledge. Network connectivity and the IoT (Internet of Things) present a constantly shifting landscape, requiring the traditional physical security vendor to learn the language of IT, of open platforms, IP connectivity and software integration, in order to adapt to market changes and remain relevant. Many are now beginning to realize that connected network-enabled solutions are here to stay Those who cannot adapt, and are simply not ready for this changing market, risk being left behind, as the physical security landscape continues to shift and demand continues to increase. With end users and buyers looking for smarter, more integrated and business-focused solutions from their suppliers, it is clear that only those who are prepared will succeed in this space. Time will not stand still, and many are now beginning to realize that connected network-enabled solutions are here to stay, particularly within smart constructs which rely on such technology by their very nature. The importance of cyber hygiene Connecting any device to a network has a degree of risk, and it is, therefore, imperative that any provider not only understands modern connected technologies, but also the steps necessary to protect corporate networks. Cameras, access control systems and IP audio devices, which have been left unprotected, can potentially become backdoors into a network and used as access points by hackers. These vulnerabilities can be further compromised by the proliferation of connected devices within the Internet of Things (IoT). While the connection of devices to a network brings many advantages, there is greater potential for these devices to be used against the very business or industry they have been employed to protect when vulnerabilities are exploited. Cyber security considerations Cyber security considerations should, therefore, be a key factor in the development and deployment of new security systems. Access control technologies should be manufactured according to recognized cyber security principles, incident reporting and best practices. It is important to acknowledge that the cyber integrity of a system is only as strong as its weakest link and that any potential source of cyber exposure will ultimately impact negatively on a device’s ability to provide the necessary high levels of physical security. The future of access control There is a natural dispensation towards purchasing low-cost solutions There is a natural dispensation towards purchasing low-cost solutions that are perceived as offering the same value as their more expensive equivalents. While some have taken the decision to implement such solutions, in an attempt to unlock the required benefits, while saving their bottom line, the limited lifespan of these technologies puts a heavier cost and reputational burden onto organizations by their association. The future of access control, and of physical security as a whole, will, therefore, be dependent on the willingness of suppliers to implement new designs and new ways of thinking, based around high-quality products, and to influence the installers and others in their supply chains to embrace this new world. Cyber security key to keeping businesses safe In addition, cyber security considerations are absolutely vital for keeping businesses safe. The integration of cyber secure technologies from trusted providers will provide peace of mind around the safety or corporate networks, and integrity of the deployed technologies. As we move forward, access control systems will become data collection points and door controllers will become intelligent I/O devices. QR codes for visitor management and biometric face recognition for frictionless access control will increasingly be managed at the edge, as analytics in a camera or sensor. The future of access control presents an exciting and challenging time for those ready to accept it, to secure it and to help shape it, offering a true opportunity to innovate for a smarter, safer world.

Latest LILIN news

LILIN And CyberLink Enter Strategic Partnership With Facial Recognition System Integration To Offer One-stop Intelligent Security Solution
LILIN And CyberLink Enter Strategic Partnership With Facial Recognition System Integration To Offer One-stop Intelligent Security Solution

LILIN, a globally renowned manufacturer of IP video cameras, recording devices, and software, announced a strategic partnership with CyberLink, a pioneer of AI and facial recognition technologies to strike business opportunities for facial recognition. Together, CyberLink’s FaceMe AI facial recognition engine will be integrated into the LILIN facial recognition system to create comprehensive smart security and smart retail solutions. FaceMe AI facial recognition solution CyberLink’s FaceMe AI facial recognition engine achieves up to 99.7% accuracy of the NIST FRVT test, ranked No. 1 in Taiwan, and when combined with LILIN’s smart security solutions, enables one-stop smart security, data analysis and warning system service. LILIN’s smart security solution is suitable for access control management of commercial offices and factories and can provide business analysis for the restaurant and retail industries as well. AI facial recognition system LILIN’s AI facial recognition system not only has the advantage of ‘3 High’ elements, encompassing a ‘High’ recognition rate Along with over 40 years of experience in IP video manufacturing and development of IP cameras, recording devices and software, LILIN continues to pursue innovation. LILIN’s AI facial recognition system not only has the advantage of ‘3 High’ elements, encompassing a ‘High’ recognition rate, ‘High’ capacity, up to 100,000 face database and ‘High’ elevation angle to be recognized, but also supports multiple image inputs, and image search facial recognition, making it easy to distinguish the trajectory of personnel. Furthermore, companies can create file identification through a photo of the ID, and use one-stop central management to synchronize the data immediately, greatly reducing the precious time spent on complicated processes! Intelligent security solutions “LILIN has many years of smart security experience, providing insight into the market’s needs for creating a comprehensive intelligent security solution. LILIN is pleased to partner with CyberLink and integrates FaceMe into our facial recognition system to strengthen smart retail, smart healthcare, smart factory, and smart business applications. Through continued efforts, I believe that LILIN will provide the most advanced total security solution for global customers.” said Mr. C.C. Hsu, LILIN’s President. “If there was ever a field worthy of continued research and innovation, it’s security,” said Dr. Jau Huang, CEO of CyberLink, adding “Without a doubt, LILIN is a globally renowned provider and manufacturer of IoT devices and CyberLink is a worldwide pioneer developing facial recognition applications for connected devices. Together, we are setting a new standard for what makes a place secure by bringing to market new technologies that make our customers safer, and our businesses smarter.”

Lessons Learned with Merit LILIN: What is the Most Innovative COVID-19 Solution?
Lessons Learned with Merit LILIN: What is the Most Innovative COVID-19 Solution?

The COVID-19 pandemic is the defining global health crisis of our time. In order to be able to fight against it, mask detection and temperature measurement have become daily routines for everyone. In this situation, Merit LILIN, with over 40 years of experience in IP video manufacturers of IP cameras, recording devices, and software, have created a cost-effective COVID-19 solution to ensure end-user health and safety. Temperature measurement Many solutions should provide temperature information, with alert settings that trigger alarms when temperatures are high. The main component of LILIN Temperature Measuring Camera is a dual-lens camera with two sensors, one a visible image lens and the other a thermal array sensor. This design not only provides temperature information and color image information but also high-temperature alert settings when the temperature exceeds.  Mask detection With COVID-19 rules and regulations now incorporating person protection equipment such as masks, many solutions are now geared towards mask detection. LILIN has its own mask detection AI, which can be run on an i3 CPU-supported PC. Using the LILIN AI system and Aida NAV server, the system can recognize if the person is wearing a mask or not. If the system identifies a user that is not wearing a mask, an alert goes out with an image of the person. It allows the application to run automatically and enforces the wearing of masks in many situations. A notification is sent to an administrator when an image of a person is captured.  Social distancing measures In addition to temperature measurement and mask detection becoming daily epidemic prevention matters, maintaining social distance is extremely significant as well. Through the LILIN Aida detection system, people can calculate the social density and use it with alarm notifications, if an area exceeds the density threshold. Moreover, the LILIN COVID-19 solution has a wide range of applications in different sectors, including schools, public transportation systems, offices, retail and more. By doing so, extensive safety measures can combat COVID-19, providing the public with intelligent epidemic prevention solutions, through innovative AI detection systems.

LILIN Transforms Intelligent Traffic Systems With The AIDA Traffic Management Platform
LILIN Transforms Intelligent Traffic Systems With The AIDA Traffic Management Platform

With the introduction of the AIDA Traffic Management platform, LILIN has transformed Intelligent Traffic Systems from expensive, often inaccurate, and inflexible computer-vision solutions into a new simplified platform with embedded Artificial Intelligence (AI) that learns, adapts and detects every detail of street-level vehicle activity. Engineered for seamless integration into LILIN Windows®-based VMS products including Navigator Control Center, Navigator Corporate, and Navigator Enterprise, AIDA Traffic Management installs on the edge and uses metadata to bring real-time traffic data to organizations and municipalities. Enforcing parking and traffic violations AIDA is purpose-built for a flexible range of ITS applications, making each user-selected function completely automated and cost-efficient. For example, AIDA can extract data from vehicles traveling on multi-lane highways or urban streets, allowing municipalities to better enforce parking and traffic violations, recover stolen cars, or assist law enforcement in Amber Alerts. AIDA can recognize 12 license plates per second on vehicles traveling up to 125 miles per hour AIDA can recognize 12 license plates per second on vehicles traveling up to 125 miles per hour, casting an astonishingly wide net. Police can store and later access this data, enabling investigators to zero in on a suspect's whereabouts and behavioral patterns. Besides monitoring cars, trucks and motorcycles, AIDA can detect pedestrians loitering or entering restricted areas. Capturing vital operational data In a parking lot, AIDA can compare license plate data to pre-defined lists of allowed or excluded vehicles before taking an appropriate action, such as opening a gate or generating an alert if an unauthorized vehicle enters an area as a value-added service. It can also locate available parking slots and broadcast this information to incoming cars. In addition to its security role, AIDA can capture vital operational data about parking infrastructures, including the number of cars served by time, day, and length of stay. This data can then be applied to help optimize a staffing schedule and maximize the profitability of a parking lot's rate structure. AIDA removes the hassles of traditional computer vision techniques that require extensive, CPU-draining image processing. In contrast, AIDA software incorporates an AI engine that is instructed to learn what to look for and is able to run multiple models on distributed AI CPU, GPU, and VPUs.

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