Recently contacted by your credit card company because of a data breach or were you a victim of identity theft?  Many of us have either been affected by identity theft or know someone who has been affected. Many consumers are seeking a secure environment that is also user-friendly. Businesses are seeking the same, with absolute certainty, that only valid users can access critical data. How can your company tackle these security and usability requirements while ensuring customer satisfaction?

Today's three primary biometric modalities are fingerprint, facial and iris, and each has its own strengths and weaknesses but due to the global COVID-19 pandemic, touchless is highly preferred. Any company claiming their technology is best for all applications is likely being disingenuous. The key is to first prove a biometric is required, and once decided, the following five steps will help select the best biometric modality and supplier.

Today's three primary biometric modalities are fingerprint, facial and iris, and each has its own strengths and weaknessesBiometrics can provide a mechanism to tackle these issues head-on by moving from what you know (password) and have (ID card) to who you are (your biometric), which dramatically increases the level of security while also being user-friendly. But how is the best biometric modality selected for an upcoming product?

User interaction

Start by defining the planned customer usage model, including the typical user, normal or desired interaction, and product in-field environment and placement, as well as any strategic plans. Think through the clothing the users will wear (e.g., face masks), the height of the users, hygiene requirements and opt-in requirements. Decide how quickly the biometric must respond and test this during the POC testing. The better the enrollment image (template), the better the matching performance and overall user experience.

Biometric storage

Start by defining the planned customer usage model, including the typical user, normal or desired interaction, and product in-field environment and placement, as Due to the global COVID-19 pandemic, touchless is highly preferredwell as any strategic plans. Think through the clothing the users will wear (e.g., face masks), the height of the users, hygiene requirements and opt-in requirements. Decide how quickly the biometric must respond and test this during the POC testing. The better the enrollment image (template), the better the matching performance and overall user experience.

Cost and security

Start by selecting which product lines will use the biometric and establishing the desired price point(s). Decide how the biometric will fit into the product and get bulk pricing to understand unit costs at volume. Software is typically handled as a license fee and often negotiable. The production cost per unit decreases as volumes increase. Choose the biometric modality that best meets functional and security requirements while hitting the targeted price.

The biometric security level required depends on the assets being protected and the matching usage model. A 1:1 model, such as a cellphone, may be fine with a low-security biometric application. However, in a 1:N model, such as airport security, requires a more secure biometric such as iris.

To select the best biometric for the product, compare each company's false acceptance rate (FAR) and false rejection rate (FRR). FAR indicates the biometrics ability to keep intruders out, while FRR indicates the biometrics ability to allow enrolled users in. Ensure that all biometric companies being considered can provide this information at a minimum. It is better to get each company's detection error trade-off (DET) curve, which shows how FAR and FRR vary relative to each other.

Criminal activity

Hackers and criminals are always trying to break technology, including biometrics. Be certain each technology has robust presentation attack detection (PAD), which ideally is third-party certified. Understand what if any personally identifiable information (PII) needs to be captured, and decide how the PII will be handled, including who will manage the data (i.e., your company, the biometric supplier or another third party). Be certain that whoever controls the PII uses the latest encryption standards and employs techniques to secure this data in memory, crossing the network and in the biometric database. Understanding the European GDPR Compliance standards if applicable will also be important.

Supplier consideration

Each supplier being considered should be evaluated throughout the POC testing process. Ensure the supplier is trustworthy, provides good customer support and meets its commitments. Evaluate the supplier's engineering capability and support model to ensure it can support any desired design changes and support your Be certain each technology has robust presentation attack detection (PAD)engineers to deliver the best functioning product.

Selecting the best biometric for your exact use case will take some time and effort, but it has the potential to grow your business and delight your customers. Do not shortchange the process and go with the cheapest solution without doing some research. As the saying goes, you get what you pay for. 

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version Download PDF version

Author profile

Chris Jahnke Vice President of Sales and Marketing, EyeLock LLC

Chris Jahnke is the Vice President of Sales and Marketing for EyeLock.  In this executive role, Chris is responsible for the companies global sales team and marketing efforts. He also drives the company with strategic leadership, direction, technology trends and product development strategies. He also engages with OEM’s, national accounts and end user’s on a daily basis.

In case you missed it

The Post-Pandemic Mandate For Entertainment Venues: Digitally Transform Security Guards
The Post-Pandemic Mandate For Entertainment Venues: Digitally Transform Security Guards

As the COVID-19 pandemic wanes and sporting venues open-up to full capacity, a new disturbing trend has hit the headlines - poor fan behavior. Five NBA teams have issued indefinite bans on fans, who crossed the line of unacceptable behavior, during the NBA playoffs. Major League Baseball stadiums have a recurring problem with divisive political banners being strewn over walls, as part of an organized campaign, requiring fan ejections. There was a brawl between Clippers and Suns fans after Game 1 of their playoff series. And, the U.S. vs. Mexico Nations League soccer game over the Fourth of July weekend had to be halted, due to fans throwing objects at players and screaming offensive chants. Cracking down on poor fan behavior Security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior With players across all major sports leagues commanding more power than ever before, they are demanding that sports venues crack down on poor fan behavior, particularly when they are the targets of that behavior. Whether it’s an extension of the social-media divisiveness that’s gripped society, or people unleashing pent up negative energy, following 15 months of social isolation, during the COVID-19 global pandemic, security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior. They’re also reporting a chronic security guard shortage, like many businesses that rely on relatively low-cost labor, finding candidates to fill open positions has been incredibly difficult. Low police morale To add the third component to this perfect storm, many police departments are struggling with morale issues and officers are less likely to put themselves into positions, where they could wind up in a viral video. According to the Police Executive Research Forum, police officer retirements in the U.S. were up 45% in the April 2020 - April 2021 period, when compared to the previous year. Resignations were up 18%. In this environment, officers may be less likely to undertake fan intervention unless it’s absolutely necessary. This can seem like the worst of times for venue security directors, as they need more staff to handle increasingly unruly patrons, but that staff simply isn’t available. And, because the security guard staffing industry is a commoditized business, companies compete almost solely on price, which requires that they keep salaries as low as possible, which perpetuates the lack of interest in people participating in the profession. Digital Transformation There is only one way out of this conundrum and that is to make security personnel more efficient and effective. Other industries have solved similar staffing and cost challenges through digital transformation. For example, only a small percentage of the total population of restaurants in the U.S. used to offer home delivery, due to cost and staffing challenges of hiring dedicated delivery personnel. Advent of digital efficiency tools But with the advent of digital efficiency tools, now virtually all restaurants can offer delivery But with the advent of digital efficiency tools, such as UberEATS and DoorDash, now virtually all restaurants can offer delivery. Likewise, field-service personnel are digitally connected, so when new jobs arise, they can be notified and routed to the location. Compare this to the old paper-based days, when they wouldn’t know about any new jobs until they picked up their work schedule at the office, the next day and you can see how digital transformation makes each worker significantly more efficient. Security guards and manned guarding The security guard business has never undergone this kind of digital transformation. The state-of-the-art ‘technology’ has never changed - human eyes and ears. Yes, there are video cameras all over stadiums and other venues, but behind the scenes is a guard staring at a bunch of monitors, hoping to identify incidents that need attention. Meanwhile, there are other guards stationed around the stadium, spending most of their time watching people who are doing nothing wrong. Think about all the wasted time involved with these activities – not to mention the relentless boredom and ‘alert fatigue’ from false-positive incident reporting and you understand the fundamental inefficiencies of this labor-based approach to security. Now think about a world where there’s ubiquitous video surveillance and guards are automatically and pre-emptively notified and briefed, when situations arise. The fundamental nature of the security guards profession changes. Instead of being low paid ‘watchers’, they instead become digitally-empowered preventers. AI-based screening and monitoring technology This world is happening today, through Artificial Intelligence-based screening and monitoring technology. AI-powered weapons-detection gateways inform guards, when a patron entering the venue is carrying a gun, knife or other forbidden item. Instead of patting down every patron with metal in their pockets, which has been the standard practise since walk-through metal detectors were mandated by sports leagues following 9/11, guards can now target only those who are carrying these specific items. Video surveillance and AI-based analytics integration Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances or other operational issues, and notify guards in real time, eliminating the need to have large numbers of guards monitoring video feeds and patrons. The business benefits of digitally transformed guards are compelling. A National Hockey League security director says he used to have 300 guards manning 100 walk-through metal detectors. By moving to AI solutions, he can significantly reduce the number of scanning portals and guards, and most importantly redeploy and gain further operational efficiencies with his overall operational strategy. Changing staffing strategy This changes the staffing strategy significantly and elevates the roles of guards. Suddenly, a US$ 20-per-hour ‘job’ becomes a US$ 40-per-hour profession, with guards transformed into digital knowledge workers delivering better outcomes with digitally enabled staffs. Beyond that, these digitally transformed guards can spend a much higher percentage of their time focused on tasks that impact the fan experience – whether it’s keeping weapons out of the building, pro-actively dealing with unruly fans before a broader disruption occurs, or managing business operations that positively impact fan patron experience. Digitally transforming security guards Perhaps most important, digitally transforming security guards elevates the profession to a more strategic level, which means better pay for the guards, better service for clients of guard services, and an overall better experience for fans. That’s a perfect storm of goodness for everyone.

ASSA ABLOY’s Code Handle Protects Fylab Physiotherapy Practice With Secure PIN-Operated Handles
ASSA ABLOY’s Code Handle Protects Fylab Physiotherapy Practice With Secure PIN-Operated Handles

In all medical settings, people are coming and going all day. Therapists leave their personal belongings in changing rooms, patients want privacy in consulting rooms, open or unlocked doors can be an invitation to opportunists. Yet keeping track of mechanical keys can be a tiresome task for a small practice. There is a solution: the Code Handle PIN lock from ASSA ABLOY. In Irun, in Spain’s Basque country, Fylab sought easy electronic door security for their consulting rooms. These rooms house expensive specialist equipment for the various therapeutic disciplines offered by Fylab. Requirements were straightforward: a simple, secure, keyless access solution designed to work in a facility that gets a lot of daily traffic from professionals and the public. They needed a locking device that is easy to retrofit and incorporates a contemporary device design to match with Fylab’s modern medical workplace. Adding electronic security to room doors The Code Handle PIN-locking door handle added electronic security to three consulting-room doors at FylabThe Code Handle PIN-locking door handle added electronic security to three consulting-room doors at Fylab – without wires or cables. Two screws fit a Code Handle to almost any interior door (between 35mm to 80mm thick). One doesn’t even need to change their existing door cylinder. “I am no artist or handyman, but I managed to fit the handles within 10 minutes,” says Fylab founder, Borja Saldias Retegui. Code Handle adds electronic security to almost any interior door without disrupting its aesthetics. If one needs to secure a door facing a public space, Code Handle does it subtly and with zero hassle. At Fylab, Code Handle devices locks both wooden and glass doors, keeping equipment and therapists’ personal belongings safe. Allows up to 9 different PIN numbers “We like the solution a lot because we can do away with keys,” adds Borja. Code Handle removes the need to track cumbersome keys or install expensive access control. Because every Code Handle allows up to 9 different PIN numbers (4 to 6 digits), all authorized staff at Fylab can have their own security code. Two standard batteries (CR2) slot inside the handle, typically lasting 30,000 lock/unlock cycles before replacement The practice manager cancels or amends PINs at any time using the master PIN. Two standard batteries (CR2) slot inside the handle, typically lasting 30,000 lock/unlock cycles before replacement. It’s simple. “Code Handle is unique in comparison to common code door locks: it has the code function and battery incorporated inside its handle, so you don’t need to make extra modifications to your door,” explains Lars Angelin, Business Development Manager for Code Handle at ASSA ABLOY EMEA. Auto-Locking feature of Code Handle Auto-locking is another helpful feature. When the door closes, Code Handle locks it automatically. One doesn’t need to put down whatever they are carrying, and no one can open it from the outside while they are not looking. To keep the door open briefly, one can simply hold Code Handle down for 5 seconds and it remains temporarily unlocked. For convenience, Code Handle always opens freely from the inside. “Code Handle provides the simplest solution for access control in a small facility,” says Borja. To learn more about Code Handle please visit: https://campaigns.assaabloyopeningsolutions.eu/codehandle

Why Visualization Platforms Are Vital For An Effective Security Operation Center (SOC)
Why Visualization Platforms Are Vital For An Effective Security Operation Center (SOC)

Display solutions play a key role in SOCs in providing the screens needed for individuals and teams to visualize and share the multiple data sources needed in an SOC today. Security Operation Center (SOC) Every SOC has multiple sources and inputs, both physical and virtual, all of which provide numerous data points to operators, in order to provide the highest levels of physical and cyber security, including surveillance camera feeds, access control and alarm systems for physical security, as well as dashboards and web apps for cyber security applications. Today’s advancements in technology and computing power not only have increasingly made security systems much more scalable, by adding hundreds, if not thousands, of more data points to an SOC, but the rate at which the data comes in has significantly increased as well. Accurate monitoring and surveillance This has made monitoring and surveillance much more accurate and effective, but also more challenging for operators, as they can’t realistically monitor the hundreds, even thousands of cameras, dashboards, calls, etc. in a reactive manner. Lacking situational awareness is often one of the primary factors in poor decision making In order for operators in SOC’s to be able to mitigate incidents in a less reactive way and take meaningful action, streamlined actionable data is needed. This is what will ensure operators in SOC truly have situational awareness. Situational awareness is a key foundation of effective decision making. In its simplest form, ‘It is knowing what is going on’. Lacking situational awareness is often one of the primary factors in poor decision making and in accidents attributed to human error. Achieving ‘true’ situational awareness Situational awareness isn’t just what has already happened, but what is likely to happen next and to achieve ‘true’ situational awareness, a combination of actionable data and the ability to deliver that information or data to the right people, at the right time. This is where visualization platforms (known as visual networking platforms) that provide both the situational real estate, as well as support for computer vision and AI, can help SOCs achieve true situational awareness Role of computer vision and AI technologies Proactive situational awareness is when the data coming into the SOC is analyzed in real time and then, brought forward to operators who are decision makers and key stakeholders in near real time for actionable visualization. Computer vision is a field of Artificial Intelligence that trains computers to interpret and understand digital images and videos. It is a way to automate tasks that the human visual system can also carry out, the automatic extraction, analysis and understanding of useful information from a single image or a sequence of images. There are numerous potential value adds that computer vision can provide to operation centers of different kinds. Here are some examples: Face Recognition: Face detection algorithms can be applied to filter and identify an individual. Biometric Systems: AI can be applied to biometric descriptions such as fingerprint, iris, and face matching. Surveillance: Computer vision supports IoT cameras used to monitor activities and movements of just about any kind that might be related to security and safety, whether that's on the job safety or physical security. Smart Cities: AI and computer vision can be used to improve mobility through quantitative, objective and automated management of resource use (car parks, roads, public squares, etc.) based on the analysis of CCTV data. Event Recognition: Improve the visualization and the decision-making process of human operators or existing video surveillance solutions, by integrating real-time video data analysis algorithms to understand the content of the filmed scene and to extract the relevant information from it. Monitoring: Responding to specific tasks in terms of continuous monitoring and surveillance in many different application frameworks: improved management of logistics in storage warehouses, counting of people during event gatherings, monitoring of subway stations, coastal areas, etc. Computer Vision applications When considering a Computer Vision application, it’s important to ensure that the rest of the infrastructure in the Operation Center, for example the solution that drives the displays and video walls, will connect and work well with the computer vision application. The best way to do this of course is to use a software-driven approach to displaying information and data, rather than a traditional AV hardware approach, which may present incompatibilities. Software-defined and open technology solutions Software-defined and open technology solutions provide a wider support for any type of application the SOC may need Software-defined and open technology solutions provide a wider support for any type of application the SOC may need, including computer vision. In the modern world, with everything going digital, all security services and applications have become networked, and as such, they belong to IT. AV applications and services have increasingly become an integral part of an organization’s IT infrastructure. Software-defined approach to AV IT teams responsible for data protection are more in favor of a software-defined approach to AV that allow virtualised, open technologies as opposed to traditional hardware-based solutions. Software’s flexibility allows for more efficient refreshment cycles, expansions and upgrades. The rise of AV-over-IP technologies have enabled IT teams in SOC’s to effectively integrate AV solutions into their existing stack, greatly reducing overhead costs, when it comes to technology investments, staff training, maintenance, and even physical infrastructure. AV-over-IP software platforms Moreover, with AV-over-IP, software-defined AV platforms, IT teams can more easily integrate AI and Computer Vision applications within the SOC, and have better control of the data coming in, while achieving true situational awareness. Situational awareness is all about actionable data delivered to the right people, at the right time, in order to address security incidents and challenges. Situational awareness is all about actionable data delivered to the right people Often, the people who need to know about security risks or breaches are not physically present in the operation centers, so having the data and information locked up within the four walls of the SOC does not provide true situational awareness. hyper-scalable visual platforms Instead there is a need to be able to deliver the video stream, the dashboard of the data and information to any screen anywhere, at any time — including desktops, tablets phones — for the right people to see, whether that is an executive in a different office or working from home, or security guards walking the halls or streets. New technologies are continuing to extend the reach and the benefits of security operation centers. However, interoperability plays a key role in bringing together AI, machine learning and computer vision technologies, in order to ensure data is turned into actionable data, which is delivered to the right people to provide ‘true’ situational awareness. Software-defined, AV-over-IP platforms are the perfect medium to facilitate this for any organizations with physical and cyber security needs.