Award-Winning Design: HID's Textile Services Platform

HID Textile Services Wins Red Dot Award For Design Excellence

19 Nov 2025

HID, renowned for its contributions to trusted identity solutions, has been awarded the prestigious Red Dot Award for its innovative Textile Services platform. This accolade highlights the platform's excellence in design, interaction, UI, and user experience.

The hospitality sector frequently encounters inflated linen costs and stress due to outdated inventory management and overstock issues. While traditional RFID solutions typically provide mere tracking, they fall short in converting data into actionable insights.

Innovative Platform for Linen Management

The HID Textile Services platform revolutionizes linen management by extending beyond simple tracking. Designed with users in mind, it offers intuitive dashboards and smart algorithms that deliver comprehensive, real-time visibility into linen status for housekeepers and hotel managers.

The platform shows linens available, currently in use, being laundered, or missing, enhancing inventory management.

By integrating AI forecasting and smart alerts, the platform's mobile-friendly design shifts operations towards a precise, cost-effective, data-driven workflow, unprecedented in the industry.

Focusing on User-Centered Design

The project's success leaned heavily on prioritizing user experience and iterative testing. Utilizing the RITE (Rapid Iterative Testing & Evaluation) methodology, the HID team collaborated with real users from luxury hotels across the Middle East, Europe, Asia, and the United States.

This collaboration ensured that prominent features, such as accurate inventory discrepancy tracking, directly addressed and resolved significant user challenges.

The Red Dot Award: Design Concept stands among the most esteemed design competitions globally, honoring innovative design concepts. This award speaks to the Textile Services platform's market potential and design quality.

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HID, a worldwide pioneer in trusted identity solutions, is proud to announce that its new Textile Services platform, powering next-generation linen management, has received a Red Dot Award recognizing excellence in design concept, interaction, UI and user experience.

The hospitality industry often struggles with inflated linen costs and high stress due to outdated inventory systems and chronic overstocking. While many existing RFID solutions offer basic tracking, they fail to turn raw data into actionable intelligence.

Textile Services platform

HID's Textile Services platform fundamentally shifts this paradigm. It moves beyond basic tracking by providing a user-centered system with intuitive dashboards and intelligent algorithms.

The platform gives housekeepers and hotel managers detailed, real-time linen status visibility—showing what is available, in use, in laundry, or missing.

By pairing this data with AI forecasting and smart triggers, the mobile-friendly design transforms operations into a precise, cost-saving, data-driven workflow that the linen management industry had not experienced before.

Human-Centered Design

The success of the project was driven by a focus on user experience and rapid, iterative user testing. Through the RITE (Rapid Iterative Testing & Evaluation) methodology, the HID team engaged real users from luxury hotels across the Middle East, Europe, Asia, and the United States to validate and refine every feature.

Testing early prototypes revealed what truly mattered to operational staff—such as precise inventory discrepancy tracking—leading to significant design pivots that ensure the solution directly addresses critical user pain points and helps luxury hotels manage linen costs more effectively.

The Red Dot Award: Design Concept is one of the most prestigious design competitions worldwide, recognizing new design ideas and innovations. Winning the award is a strong indicator of the future market potential and design excellence of a concept.

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