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The physical security market continues to experience growth as users look to capitalize on the promises of emerging technologies and because of this, 2017 proved to be a great year for Oncam. In fact, this year was the best year in Oncam's history in terms of sales, as 360-degree fisheye cameras have gone from being a “specialty” camera used only in certain applications to a primary device for enabling total situational awareness. Today, many of our customers leverage 360-degree cameras exclusively to provide extensive coverage inside a facility or in a large outdoor area, with traditional narrow field-of-view cameras used only at “choke” points. Increase In Cybersecurity Threats And Breaches At the end of 2016, we predicted a major trend this year would be an increase in cybersecurity concerns for users of physical security systems, and we were right. An increase in cybersecurity threats and breaches have put organizations on watch. Based on this and the adoption of more IT-centric infrastructure and protocols, there is significant collaboration between IT and physical security, and true “convergence” is finally starting to happen. The adoption of video analytics also continued to increase this year, as most video surveillance projects involved the use of some form of analytics and data analysis. Demand For Safeguards As we move into 2018, the trends of 2017 will roll over, and cybersecurity will continue to be a major issue. Suppliers of hardware and software will put an even greater emphasis being cyber secure and end users will increasingly demand safeguards. Additionally, the deployment and use of advanced analytics based on newer artificial intelligence-based technologies will continue to increase. It will be the technology providers that find ways to allow users to capture additional value from the information collected by security systems that will accelerate growth. Oncam made significant investments in new products that leverage analytics and cloud technologies. In 2018, we will continue to invest in the development of new products, with a focus on solutions for particular applications across industry segments. Beyond our technology advancements, we've invested significantly in boosting our sales force in the Americas and adding industry experts to ensure sustained customer and partner success with our solutions. From our vantage point, Oncam is well positioned to capitalize on opportunities for growth in the coming year.
2017 was quite an interesting and eventful year for the physical security industry. The economy has been robust and technology has become progressively sophisticated—with interactive services, cloud computing and network-based solutions taking charge to provide new insights to installers and their end-user customers. The Internet of Things is creating increasingly integrated solutions, with a heightened emphasis on total connectivity. Changing Security Expectations World events have also put the spotlight on the need for comprehensive security at public events, tourist attractions and schools and campuses. Security is an expectation and systems integrators are becoming trusted advisors to their customers, who are looking to them to solve problems or issues. Residential systems are more robust and now, are migrating to the commercial side of the business. There’s a blurring of the lines of technology—many of the products that come to the security industry originate from the consumer side. This proposition is also changing expectations by both residential and commercial customers, who want common, easy operation from their smartphone or user interface. Unexpected was some of the biggest deals in the industry, including acquisitions by dominant companies who grew even larger and continued ongoing consolidation on the manufacturing side. Those who remain will need to be progressive and step up their game with the latest proven technologies. Selling hardware isn’t the end game any longer. It’s providing solutions that generate revenue for security dealers and offer a solid return on investment for the end-user. In addition, solutions need to be easier for the user, and integrate many different systems and components across the enterprise. Cybersecurity Safeguards End users want to get the most out of their solutions—and they want to be able to have more than safety and security. They are looking for the types of products that yield insights into system performance and give them the data the need for greater control and to proactively address any challenges or problems before they occur. Downtime is not an option and therefore, there’s an increased emphasis on consistent power so solutions are always on and running reliably. For security dealers and integrators, physical security and cybersecurity services will be part of their offerings and no longer separate disciplines Cybersecurity is a dominant conversation in the security industry these days and that buzz will continue into 2018. Because solutions are increasingly network connected, they have vulnerabilities that will have to be addressed by service providers and manufacturers. Manufacturers will need to take the upper hand in providing hardened products—testing and certifying for cybersecurity safeguards. That is not an easy task and can be expensive, but it needs to be done. Because cybersecurity is in constant evolution, many will go the route of outsourcing this component of their manufacturing to third parties well-versed in threat detection and hardening. Hardened products will also need to evolve with new emerging attacks. For security dealers and integrators, physical security and cybersecurity services will be part of their offerings and no longer separate disciplines. Intelligent Access Control Solutions Manufacturers no longer operate in silos. They are working with systems integrators to more fully understand their needs and those of the end-user. Manufacturers are also partnering with technology providers—bringing in the expertise of others so their solutions are comprehensive and holistic. We will continue to see integration of formerly disparate components, open systems and open APIs. There will also be strong migration to access control systems with edge intelligence and power over Ethernet, leveraging existing cabling for network connectivity. The winners will be those who take the lead in providing cyber secured and hardened products, as well as companies who partner with others to bring best of breed solutions to market. The losers will be those who continue to develop proprietary, closed systems and fail to recognize the importance of network connectivity for real-time, proactive reporting. Without networked power, the facility cannot yield the proper insights it needs to stay reliably connected 24/7 Ongoing Partner Success LifeSafety Power® has been working consistently and diligently on elevating the status of power from unintelligent hardware device to network-connected component that yields rich data for the user and allows the installer to provide remote monitoring and managed power services. We have changed the paradigm of power but there’s additional work to do to get people to understand the new, critical role power plays in comprehensive enterprise and campus security. Now, security installers can help the end user know what’s happening with locks, access control, gates or other connected solutions and fix problems before they happen. Without networked power, the facility cannot yield the proper insights it needs to stay reliably connected 24/7. We have also had continued, ongoing successes with our many partners in the access control community and that’s where we will further focus our efforts in 2018—working with leading security solution providers to present the best technologies and solutions that are reliable, certified and present the types of insights security dealers need to offer customers to provide the highest levels of service. This will also help security dealers and integrators differentiate themselves and compete more effectively in the crowded marketplace.
Part 1 in our Intercoms in Security Series Lambert-St. Louis International Airport uses Code Blue intercoms Organizations are demanding a new level of interoperability among mission-critical security systems. Intelligible audio, the ability to hear, be heard and be understood, is critical to communication, which is essential to the core security processes within an organization, as well as to emergency situations. Intelligible audio provides a platform to optimize various processes, including the use of security officers. “Our main thrust is to ensure our clients see intelligible and interoperable audio, not as an option, but as instrumental to their budget optimization, stakeholder communication and risk mitigation efforts,” says Jim Hoffpauir, President of Zenitel North America, a manufacturer of intercoms and other communications solutions. Iintercoms In Building Safety And Security The role of intercoms in building safety and security is a given across many markets, and that use is growing. Intercoms are used in campus call boxes, elevators, muster locations, and for emergency notification. The trend is toward video, audio and access control, all tied together. There is also an emphasis on providing intelligible audio in any environment, even demanding ones. The education market has historically been a large sector for intercoms. Emergency phones and intercoms traditionally have been found throughout education settings, including colleges and universities, where they remain quite popular. Expanding Markets For Two-way Communication In recent years, however, their popularity has also grown within the healthcare and mass transit sectors, where their versatility allows authorities to react to emergency situations while also providing a wide range of applications for non-emergency situations, such as car trouble or requests for directions. Intercoms can fulfill a variety of emergency and non-emergency needs in places like downtown Santa Ana, California (Photo courtesy Code Blue) “Markets of all sizes and shapes can benefit from a two-way communication solution that can help individuals place calls for assistance with first responders, police departments or customer service representatives,” says David Fleming, Chief Design Officer for Code Blue Corp. Intercoms For Public And Private Sectors Aiphone is another intercom manufacturer for which education is a big market. Bruce Czerwinski, U.S. General Sales Manager, Aiphone Corp., says about 80 percent of both public and private K-12 and higher education campuses are using at least one intercom in some form. That percentage grows to nearly 100 percent for hospitals, which are using intercoms as nurse-call stations and at parking facilities, exterior door entries, nurseries and pharmacies, he says. "About 40 percent of commercial units – from strip malls to large, multi-tenant campus settings – are using intercoms" Up to 70 percent of larger multi-family facilities are also using intercoms. And that percentage is even higher in older, heavily populated Eastern cities. Many locales have laws mandating the use of audio and video intercoms on buildings beyond a threshold number of units. About 40 percent of commercial units – from strip malls to large, multi-tenant campus settings – are using intercoms, says Czerwinski. In the past year, Aiphone’s emergency stations have become very popular, particularly in campus settings; both commercial and higher education. Also, a growing number of unmanned parking garages are using the stations to allow patrons to immediately reach first responders or security personnel. Each of these markets still has growth potential, but by its sheer size, the commercial market offers the greatest opportunities, according to Aiphone. Video-Enabled IP Intercoms Intercom usage differs widely in various global markets, according to Craig Szmania, CEO of 2N USA, a manufacturer of IP intercoms. In the North American market, intercom usage is relatively low compared to the Europe, Middle East, and Africa (EMEA) region, where intercoms are a more mature market. Security, convenience, systems integration and IP-versus-analog adoption are driving usage and growth to more than 20 percent year-over-year. More and more video-enabled IP intercoms are seen as an integral part of a system wide security and video solution, according to Szmania. “Our intercom portfolio targets all the major verticals, but we have had particular success in the education sector – K-12 and universities,” says Szmania. “These end users are looking for specific features in securing their campuses, providing convenience to their administrators, employing programmability for differing use scenarios throughout the campus, and integration to their telephony or other systems.” More and more video-enabled IP intercoms are seen as an integral part of a system wide security and video solution Szmania says the latter point is becoming a particular need in light of a requirement for campus-wide communication and coordination in emergency situations. “Our intercoms integrate seamlessly with third party solutions such as Cisco’s telephone systems that are the communication backbones of many schools and campuses,” he adds. IP-based Solutions In Residential Verticals Considering near-term growth potential, single family and multi-tenant residential verticals have fantastic opportunities for increased usage of door stations/intercoms in the United States, according to Szmania. The company has entered this space over the last several years and has grown to be a market leader in IP-based integrated solutions, especially in the home automation space. The adoption of IP networked solutions for condominiums and apartments is just taking off, driven in part by consumer demand for mobile-anywhere video, audio and door control. The service is also a driver for integrator/dealer adoption of the technology to provide recurring monthly revenue (RMR). 2N has also achieved triple-digit growth in commercial building installations over the past two years. Building owners, IT departments and security managers want and need a networked solution for control and security. 2N’s open platforms are a good fit, says Szmania. Read part 2 of our Security Intercoms series here
Paxton has announced the integration of its networked access control system, Net2, with Hanwha Techwin’s newest video management system, Wisenet WAVE. The integration means Net2 users are able to instantly view event-driven video captured by high-definition IP network cameras connected to Wisenet WAVE. Available via a free Net2 plug-in, the integration also allows users to visually verify anyone attempting to gain access to a site, as well as provide video verification of alarm incidents from within the Net2 Client software. Video surveillance cameras The plug-in simplifies the process of integrating the two systems and offers an improved graphical user interface (GUI), offering live, replay and exporting of associated video surveillance cameras directly in the Net2 Client application. The plug-in supports Net2 versions 5 and 6 and is available from Hanwha Techwin’s Technical Support free of charge. Wisenet solutions are specified alongside Net2 and offers full advantage of their IP network-based access control" Gareth O’Hara, Paxton’s Chief Sales Officer, said: “We put our core values of simplicity and quality at the heart of everything we do, to provide our customers with a world-class service. It’s a pleasure to work with Hanwha Techwin, who share our values of providing a simple yet powerful user experience. This integration offers customers an enhanced functionality, so they can get even more out of our market-leading Net2 system.” IP network-based access control Uri Guterman, Head of Product & Marketing for Hanwha Techwin Europe, said: “Wisenet solutions are now regularly being specified alongside Net2 and we believe, therefore, that this integration offers real-life practical benefits to users who wish to take full advantage of their IP network-based access control and video surveillance systems.” Net2 is Paxton’s networked access control system. It can be administered using one or more PCs and can be monitored and managed from a central location. It is a complete solution that encompasses wireless and door entry. Motion detection and video analytics Wisenet WAVE is designed to make it almost effortless to monitor up to 64 high-definition video streams. An auto-discover feature ensures connected cameras and third-party IP network devices can be addressed and set up in just minutes. An intuitive ‘drag & drop’ tool makes it easy to set up a display of live and recorded images on a single screen or video wall, with customizable layouts and sizes. Other key features include a virtual PTZ which, with just a click of the mouse, enables operators to zoom in to see close-up detail of any suspicious activity, while motion detection and video analytics support can be configured to generate alerts when user-defined incidents occur.
John Coursey joined the access control and video intercom company in May, having previously worked in the technology industry, training users of smart devices and wireless products. He will be providing practical, hands-on training for Paxton’sNet2 system at distributor locations and dealers' premises. He said, “In the move from smart devices to the security industry, I chose Paxton because of the world-class team I’d be joining. The array of user-friendly and aesthetically appealing products, plus the company’s devotion to creating a positive culture and work environment, made it top of my list.” Increasing demand for dealer training John’s appointment comes at a time of increasing demand for Paxton’s dealer training - 2018 was a record year globally, which saw over 3,000 dealers trained in the United States alone. Already this year, over 1,500 dealers have gone through free Net2 installation workshops – good news for dealers who boost their knowledge of the products, and for Paxton, who know that 9 out of 10 trained dealers go on to regularly install Paxton products for their clients. Eileen Reed, US Field Training Manager commented, “We’re excited to have John join our team. He’ll be working closely with our dealers on the West coast by providing them with the training they need to offer their customers with the best solutions.”
Paxton has trained more than 3,500 installers across the world already this year, enabling more people than ever to use Paxton products. Over 1,300 of those installers were in the United States from more than 700 companies. This is an increase on last year’s numbers and means the company is well on the way to meeting its ambitious target of training 10,000 installers worldwide in 2019. Paxton are confident they will reach this target, which would represent a 14% increase from 2018 - itself a record year which saw over 3,000 dealers trained in the United States alone. Increased sales in the USPaxton’s training numbers and product sales in the United States continue to grow year-on-year Paxton’s training numbers and product sales in the United States continue to grow year-on-year prompting some recent additions to the U.S. team, particularly in their training and sales departments. Steve Woodbridge, Global Training Manager at Paxton, said: “We’re excited that record numbers of installers in North America are now able to install Paxton products to high standards. Training allows installers and dealers to get to know Paxton’s systems and keep up to date with our latest product releases, which benefits both them and us.” Paxton free dealer training “We know that 9 out of 10 trained installers go on to regularly commission Paxton products*. This validates our belief that trained installers are confident fitting our products and will choose them again and again for their customers. We can also be confident our products are being installed to high standards, which is key to an end-user’s experience.” Paxton has been offering free dealer training in the U.S. since 2017. Workshops are held at Paxton offices, as well as out in the field. With new products released regularly, the program is constantly evolving. Steve said: “We have ambitions to expand our international footprint even further, which is why we’re striving to achieve the 10,000 dealers trained milestone this year. We’re encouraged by such a strong first half of the year and would like to thank those dealers and installers who’ve joined us so far.” Training feedback from US installers: ‘Fun, exciting and presented very well’ ‘Best training in 10 years in the industry’ ‘Good insight into the software and how flexible the system is’ ‘Excellent training. Very hands-on, brilliant course’ Training in numbers – 2018 It was the second year Paxton had a dedicated U.S. training team, resulting in more than 3,300 installers being trained from 1751 companies – an increase of 68% on 2017
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