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The physical security market continues to experience growth as users look to capitalize on the promises of emerging technologies and because of this, 2017 proved to be a great year for Oncam. In fact, this year was the best year in Oncam's history in terms of sales, as 360-degree fisheye cameras have gone from being a “specialty” camera used only in certain applications to a primary device for enabling total situational awareness. Today, many of our customers leverage 360-degree cameras exclusively to provide extensive coverage inside a facility or in a large outdoor area, with traditional narrow field-of-view cameras used only at “choke” points. Increase In Cybersecurity Threats And Breaches At the end of 2016, we predicted a major trend this year would be an increase in cybersecurity concerns for users of physical security systems, and we were right. An increase in cybersecurity threats and breaches have put organizations on watch. Based on this and the adoption of more IT-centric infrastructure and protocols, there is significant collaboration between IT and physical security, and true “convergence” is finally starting to happen. The adoption of video analytics also continued to increase this year, as most video surveillance projects involved the use of some form of analytics and data analysis. Demand For Safeguards As we move into 2018, the trends of 2017 will roll over, and cybersecurity will continue to be a major issue. Suppliers of hardware and software will put an even greater emphasis being cyber secure and end users will increasingly demand safeguards. Additionally, the deployment and use of advanced analytics based on newer artificial intelligence-based technologies will continue to increase. It will be the technology providers that find ways to allow users to capture additional value from the information collected by security systems that will accelerate growth. Oncam made significant investments in new products that leverage analytics and cloud technologies. In 2018, we will continue to invest in the development of new products, with a focus on solutions for particular applications across industry segments. Beyond our technology advancements, we've invested significantly in boosting our sales force in the Americas and adding industry experts to ensure sustained customer and partner success with our solutions. From our vantage point, Oncam is well positioned to capitalize on opportunities for growth in the coming year.
2017 was quite an interesting and eventful year for the physical security industry. The economy has been robust and technology has become progressively sophisticated—with interactive services, cloud computing and network-based solutions taking charge to provide new insights to installers and their end-user customers. The Internet of Things is creating increasingly integrated solutions, with a heightened emphasis on total connectivity. Changing Security Expectations World events have also put the spotlight on the need for comprehensive security at public events, tourist attractions and schools and campuses. Security is an expectation and systems integrators are becoming trusted advisors to their customers, who are looking to them to solve problems or issues. Residential systems are more robust and now, are migrating to the commercial side of the business. There’s a blurring of the lines of technology—many of the products that come to the security industry originate from the consumer side. This proposition is also changing expectations by both residential and commercial customers, who want common, easy operation from their smartphone or user interface. Unexpected was some of the biggest deals in the industry, including acquisitions by dominant companies who grew even larger and continued ongoing consolidation on the manufacturing side. Those who remain will need to be progressive and step up their game with the latest proven technologies. Selling hardware isn’t the end game any longer. It’s providing solutions that generate revenue for security dealers and offer a solid return on investment for the end-user. In addition, solutions need to be easier for the user, and integrate many different systems and components across the enterprise. Cybersecurity Safeguards End users want to get the most out of their solutions—and they want to be able to have more than safety and security. They are looking for the types of products that yield insights into system performance and give them the data the need for greater control and to proactively address any challenges or problems before they occur. Downtime is not an option and therefore, there’s an increased emphasis on consistent power so solutions are always on and running reliably. For security dealers and integrators, physical security and cybersecurity services will be part of their offerings and no longer separate disciplines Cybersecurity is a dominant conversation in the security industry these days and that buzz will continue into 2018. Because solutions are increasingly network connected, they have vulnerabilities that will have to be addressed by service providers and manufacturers. Manufacturers will need to take the upper hand in providing hardened products—testing and certifying for cybersecurity safeguards. That is not an easy task and can be expensive, but it needs to be done. Because cybersecurity is in constant evolution, many will go the route of outsourcing this component of their manufacturing to third parties well-versed in threat detection and hardening. Hardened products will also need to evolve with new emerging attacks. For security dealers and integrators, physical security and cybersecurity services will be part of their offerings and no longer separate disciplines. Intelligent Access Control Solutions Manufacturers no longer operate in silos. They are working with systems integrators to more fully understand their needs and those of the end-user. Manufacturers are also partnering with technology providers—bringing in the expertise of others so their solutions are comprehensive and holistic. We will continue to see integration of formerly disparate components, open systems and open APIs. There will also be strong migration to access control systems with edge intelligence and power over Ethernet, leveraging existing cabling for network connectivity. The winners will be those who take the lead in providing cyber secured and hardened products, as well as companies who partner with others to bring best of breed solutions to market. The losers will be those who continue to develop proprietary, closed systems and fail to recognize the importance of network connectivity for real-time, proactive reporting. Without networked power, the facility cannot yield the proper insights it needs to stay reliably connected 24/7 Ongoing Partner Success LifeSafety Power® has been working consistently and diligently on elevating the status of power from unintelligent hardware device to network-connected component that yields rich data for the user and allows the installer to provide remote monitoring and managed power services. We have changed the paradigm of power but there’s additional work to do to get people to understand the new, critical role power plays in comprehensive enterprise and campus security. Now, security installers can help the end user know what’s happening with locks, access control, gates or other connected solutions and fix problems before they happen. Without networked power, the facility cannot yield the proper insights it needs to stay reliably connected 24/7. We have also had continued, ongoing successes with our many partners in the access control community and that’s where we will further focus our efforts in 2018—working with leading security solution providers to present the best technologies and solutions that are reliable, certified and present the types of insights security dealers need to offer customers to provide the highest levels of service. This will also help security dealers and integrators differentiate themselves and compete more effectively in the crowded marketplace.
Part 1 in our Intercoms in Security Series Lambert-St. Louis International Airport uses Code Blue intercoms Organizations are demanding a new level of interoperability among mission-critical security systems. Intelligible audio, the ability to hear, be heard and be understood, is critical to communication, which is essential to the core security processes within an organization, as well as to emergency situations. Intelligible audio provides a platform to optimize various processes, including the use of security officers. “Our main thrust is to ensure our clients see intelligible and interoperable audio, not as an option, but as instrumental to their budget optimization, stakeholder communication and risk mitigation efforts,” says Jim Hoffpauir, President of Zenitel North America, a manufacturer of intercoms and other communications solutions. Iintercoms In Building Safety And Security The role of intercoms in building safety and security is a given across many markets, and that use is growing. Intercoms are used in campus call boxes, elevators, muster locations, and for emergency notification. The trend is toward video, audio and access control, all tied together. There is also an emphasis on providing intelligible audio in any environment, even demanding ones. The education market has historically been a large sector for intercoms. Emergency phones and intercoms traditionally have been found throughout education settings, including colleges and universities, where they remain quite popular. Expanding Markets For Two-way Communication In recent years, however, their popularity has also grown within the healthcare and mass transit sectors, where their versatility allows authorities to react to emergency situations while also providing a wide range of applications for non-emergency situations, such as car trouble or requests for directions. Intercoms can fulfill a variety of emergency and non-emergency needs in places like downtown Santa Ana, California (Photo courtesy Code Blue) “Markets of all sizes and shapes can benefit from a two-way communication solution that can help individuals place calls for assistance with first responders, police departments or customer service representatives,” says David Fleming, Chief Design Officer for Code Blue Corp. Intercoms For Public And Private Sectors Aiphone is another intercom manufacturer for which education is a big market. Bruce Czerwinski, U.S. General Sales Manager, Aiphone Corp., says about 80 percent of both public and private K-12 and higher education campuses are using at least one intercom in some form. That percentage grows to nearly 100 percent for hospitals, which are using intercoms as nurse-call stations and at parking facilities, exterior door entries, nurseries and pharmacies, he says. "About 40 percent of commercial units – from strip malls to large, multi-tenant campus settings – are using intercoms" Up to 70 percent of larger multi-family facilities are also using intercoms. And that percentage is even higher in older, heavily populated Eastern cities. Many locales have laws mandating the use of audio and video intercoms on buildings beyond a threshold number of units. About 40 percent of commercial units – from strip malls to large, multi-tenant campus settings – are using intercoms, says Czerwinski. In the past year, Aiphone’s emergency stations have become very popular, particularly in campus settings; both commercial and higher education. Also, a growing number of unmanned parking garages are using the stations to allow patrons to immediately reach first responders or security personnel. Each of these markets still has growth potential, but by its sheer size, the commercial market offers the greatest opportunities, according to Aiphone. Video-Enabled IP Intercoms Intercom usage differs widely in various global markets, according to Craig Szmania, CEO of 2N USA, a manufacturer of IP intercoms. In the North American market, intercom usage is relatively low compared to the Europe, Middle East, and Africa (EMEA) region, where intercoms are a more mature market. Security, convenience, systems integration and IP-versus-analog adoption are driving usage and growth to more than 20 percent year-over-year. More and more video-enabled IP intercoms are seen as an integral part of a system wide security and video solution, according to Szmania. “Our intercom portfolio targets all the major verticals, but we have had particular success in the education sector – K-12 and universities,” says Szmania. “These end users are looking for specific features in securing their campuses, providing convenience to their administrators, employing programmability for differing use scenarios throughout the campus, and integration to their telephony or other systems.” More and more video-enabled IP intercoms are seen as an integral part of a system wide security and video solution Szmania says the latter point is becoming a particular need in light of a requirement for campus-wide communication and coordination in emergency situations. “Our intercoms integrate seamlessly with third party solutions such as Cisco’s telephone systems that are the communication backbones of many schools and campuses,” he adds. IP-based Solutions In Residential Verticals Considering near-term growth potential, single family and multi-tenant residential verticals have fantastic opportunities for increased usage of door stations/intercoms in the United States, according to Szmania. The company has entered this space over the last several years and has grown to be a market leader in IP-based integrated solutions, especially in the home automation space. The adoption of IP networked solutions for condominiums and apartments is just taking off, driven in part by consumer demand for mobile-anywhere video, audio and door control. The service is also a driver for integrator/dealer adoption of the technology to provide recurring monthly revenue (RMR). 2N has also achieved triple-digit growth in commercial building installations over the past two years. Building owners, IT departments and security managers want and need a networked solution for control and security. 2N’s open platforms are a good fit, says Szmania. Read part 2 of our Security Intercoms series here
Paxton’s Installer app has officially gone live. The tool has been designed as a centralized platform giving installers and system administrators instant access to key information they need to install and manage Paxton products and solutions on the go. 2020 has been a productive year for the people of Paxton, despite the on-going consequences of the global pandemic. Regulatory guidelines and social distancing measures have led to essential and innovative updates for Paxton’s long-standing access control system Net2. Provides digital access Paxton’s Chief Executive Adam Stroud explains: “There are certain things, such as this pandemic, that happen outside of our direct control and where possible, I think it’s important to try to see the opportunity to do something fresh and different.” Along with rolling out these important feature updates, Paxton added their new Paxton Installer app to their 2020 agenda. The simple-to-use pocket tool provides digital access to Paxton’s Knowledge Base. Installers how have convenient access to up-to-date product specifications, technical documents, video installer instructions as well as answers to many FAQs right on their cellphone device. Expert technical support team Paxton has designed the app’s search functionality with a seamless experience in mind Adam said: “At Paxton we are always looking for opportunities to improve the service and information we provide to our valued installers and their customers. Saving them time and making their working lives more convenient is why we have invested in developing the new Paxton Installer app”. To make life simple on site for their installers, Paxton has designed the app’s search functionality with a seamless experience in mind. Individual product information can be accessed within seconds via the app’s built in bar code scanner. Installers will also be able to direct dial Paxton’s expert technical support team and find a list of their local distributors to make sourcing products and getting installation advice quick and easy. Products and solutions Adam continues: “We have an ever-growing library of content about our products and solutions. Finding the right information when you need it can often be a challenge. Making this easier for our installers has been one of the key objectives of the new app. You will be able to simply scan or search for your product, and all the information is right there for you. In addition, the app gives you immediate access to our vast knowledge base that is used by our own customer support team”. Another benefit of the app for installers is the ability to favorite link documents for quick access and share information with co-workers or end users via email, text, Airdrop, or WhatsApp. All documents and videos are also available offline as they are downloadable within the app. This makes it possible to access information when internet access is a problem. Efficient for installers Adam concludes, “I am very pleased we have invested in the development of this app to make things simpler and efficient for installers. Watch this space as we have much more planned for it in the future!”. The app is available to download now on iOS and Android smart-devices. One can also check out the Paxton Installer app video that explains how installers can use the app’s functionally and how they can get the most out of the innovation.
Paxton’s longstanding access control system, Net2, receives its latest software update. The highly anticipated new feature, Checkpoint Control, supports COVID-secure sites. This additional functionality helps Net2 users protect employees and visitors by monitoring and approving people as they enter buildings. Throughout the first half of 2020 the creation of Checkpoint Control was underway, along with the unforeseen global spread of the coronavirus COVID-19. During this time lockdown and social distancing restrictions in many countries heightened the need for the update to be rolled out globally, in a timely fashion. Since then Paxton’s Development team has worked tirelessly preparing the release alongside other vital COVID-secure Net2 updates. Thermal scanning hardware Paxton’s U.S. Senior Product Manager Jeremy Allison said: “At Paxton, people are at the heart of everything we do and this year our focus is bringing people back to work safely. Following on from the successful introduction of Occupancy Management, we are introducing Checkpoint Control. Designed to help businesses ensure their COVID-secure guidelines are being followed before staff enter a site.” Designed to help businesses ensure their COVID-secure guidelines are being followed before staff enter a site" The Checkpoint Control functionality follows on from Paxton’s successful introduction of Net2 Occupancy Management and integration with thermal scanning hardware. Both were released for Net2 in July 2020. These features work simply and seamlessly together to reduce the risk of spreading COVID-19 around populated buildings. Temporary access levels Jeremy Allison further explains “Net2 Checkpoint Control allows a site to assign temporary access levels to one or more users that will remain in place until they have either been manually validated or badged through a specific door. This allows Net2 system administrators to ensure all staff and visitors pass through a designated checkpoint at a frequency that can be configured to suit the business requirements." "It also offers the flexibility to split staff between multiple checkpoints to help maintain social distancing and not overrun an area”. Access permissions feature Checkpoint Control works in just two simple steps: Step 1: System Setup Specific doors or areas of a building are designated as checkpoints, such as the main entrance or reception. End users are then given access to that checkpoint using their normal access token, with the limited access point managed via the access permissions feature within the Net2 software. Step 2: A manual or automated verification takes place to validate further site access Access can be verified manually in person or by using technology to support automated validation. The automated process works by identifying a person via their access credentials, which can then be followed by a thermal scan to further increase protection against the spread of Coronavirus. Once identity, and where relevant, an individual’s health and well-being has been approved, the checkpoint will validate and grant further building access. Virtual traffic lights Paxton has produced an on-demand webinar called the definitive guide to COVID-secure buildings Net2 v6.05 also includes new functionality to further enhance the Net2 Occupancy Management feature. New virtual traffic lights can be used on screens to indicate occupancy levels with no need for integrated traffic light hardware. This will further support social distancing by informing the end user of whether the current occupancy of the area they are about to enter is safe for them to do so, working alongside Checkpoint Control to reduce bottlenecks and overcrowding. Occupancy Management override is also included in this new update. Should there be an emergency, this functionality allows selected people to enter an area that is at capacity, such as a first aider or senior manager. Checkpoint Control and the new additions to Occupancy Management functionality are available exclusively with Net2 Pro software. In conjunction with the updates, Paxton has produced an on-demand webinar called the definitive guide to COVID-secure buildings. This is an ideal starting point for installers looking to understand more about social distancing and COVID-secure guidelines.
Security and monitoring firm Ecl-ips, has bought Bristol-based alarms specialist, Security Group, to expand its services to clients. Ecl-ips is a CCTV and access control system designer and installer based in Worcestershire which has always strived to offer clients the most advanced solutions it can. Its current preferred partners are Avigilon, part of Motorola Solutions, for CCTV and Paxton, for access control. Meanwhile, Security Group specializes in designing, installing, maintaining and repairing intruder alarms. With Security Group’s expertise in alarms Ecl-ips will be able to offer clients a comprehensive security and safeguarding solution. Security Group has been a family run firm since 1996 and has provided its services to private individuals, the public sector and businesses throughout the south-west of England. Intruder alarm system Like Ecl-ips, Security Group has built up a reputation for the quality and professionalism of its services. Each intruder alarm system that Security Group installs is certified to BS EN50131, BS 8243 and PS6662 standards. This gives added peace of mind since they comply to National Police Chiefs Council (NPCC) policy and meet the requirements of the Security Systems and Alarms Inspection Board (SSAIB). Both companies have fully trained and security screened engineers. While Security Group is SSAIB registered, Ecl-ips is NSI-Gold approved thus providing all their customers with confidence in their services.
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