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The physical security market continues to experience growth as users look to capitalize on the promises of emerging technologies and because of this, 2017 proved to be a great year for Oncam. In fact, this year was the best year in Oncam's history in terms of sales, as 360-degree fisheye cameras have gone from being a “specialty” camera used only in certain applications to a primary device for enabling total situational awareness. Today, many of our customers leverage 360-degree cameras exclusively to provide extensive coverage inside a facility or in a large outdoor area, with traditional narrow field-of-view cameras used only at “choke” points. Increase In Cybersecurity Threats And Breaches At the end of 2016, we predicted a major trend this year would be an increase in cybersecurity concerns for users of physical security systems, and we were right. An increase in cybersecurity threats and breaches have put organizations on watch. Based on this and the adoption of more IT-centric infrastructure and protocols, there is significant collaboration between IT and physical security, and true “convergence” is finally starting to happen. The adoption of video analytics also continued to increase this year, as most video surveillance projects involved the use of some form of analytics and data analysis. Demand For Safeguards As we move into 2018, the trends of 2017 will roll over, and cybersecurity will continue to be a major issue. Suppliers of hardware and software will put an even greater emphasis being cyber secure and end users will increasingly demand safeguards. Additionally, the deployment and use of advanced analytics based on newer artificial intelligence-based technologies will continue to increase. It will be the technology providers that find ways to allow users to capture additional value from the information collected by security systems that will accelerate growth. Oncam made significant investments in new products that leverage analytics and cloud technologies. In 2018, we will continue to invest in the development of new products, with a focus on solutions for particular applications across industry segments. Beyond our technology advancements, we've invested significantly in boosting our sales force in the Americas and adding industry experts to ensure sustained customer and partner success with our solutions. From our vantage point, Oncam is well positioned to capitalize on opportunities for growth in the coming year.
2017 was quite an interesting and eventful year for the physical security industry. The economy has been robust and technology has become progressively sophisticated—with interactive services, cloud computing and network-based solutions taking charge to provide new insights to installers and their end-user customers. The Internet of Things is creating increasingly integrated solutions, with a heightened emphasis on total connectivity. Changing Security Expectations World events have also put the spotlight on the need for comprehensive security at public events, tourist attractions and schools and campuses. Security is an expectation and systems integrators are becoming trusted advisors to their customers, who are looking to them to solve problems or issues. Residential systems are more robust and now, are migrating to the commercial side of the business. There’s a blurring of the lines of technology—many of the products that come to the security industry originate from the consumer side. This proposition is also changing expectations by both residential and commercial customers, who want common, easy operation from their smartphone or user interface. Unexpected was some of the biggest deals in the industry, including acquisitions by dominant companies who grew even larger and continued ongoing consolidation on the manufacturing side. Those who remain will need to be progressive and step up their game with the latest proven technologies. Selling hardware isn’t the end game any longer. It’s providing solutions that generate revenue for security dealers and offer a solid return on investment for the end-user. In addition, solutions need to be easier for the user, and integrate many different systems and components across the enterprise. Cybersecurity Safeguards End users want to get the most out of their solutions—and they want to be able to have more than safety and security. They are looking for the types of products that yield insights into system performance and give them the data the need for greater control and to proactively address any challenges or problems before they occur. Downtime is not an option and therefore, there’s an increased emphasis on consistent power so solutions are always on and running reliably. For security dealers and integrators, physical security and cybersecurity services will be part of their offerings and no longer separate disciplines Cybersecurity is a dominant conversation in the security industry these days and that buzz will continue into 2018. Because solutions are increasingly network connected, they have vulnerabilities that will have to be addressed by service providers and manufacturers. Manufacturers will need to take the upper hand in providing hardened products—testing and certifying for cybersecurity safeguards. That is not an easy task and can be expensive, but it needs to be done. Because cybersecurity is in constant evolution, many will go the route of outsourcing this component of their manufacturing to third parties well-versed in threat detection and hardening. Hardened products will also need to evolve with new emerging attacks. For security dealers and integrators, physical security and cybersecurity services will be part of their offerings and no longer separate disciplines. Intelligent Access Control Solutions Manufacturers no longer operate in silos. They are working with systems integrators to more fully understand their needs and those of the end-user. Manufacturers are also partnering with technology providers—bringing in the expertise of others so their solutions are comprehensive and holistic. We will continue to see integration of formerly disparate components, open systems and open APIs. There will also be strong migration to access control systems with edge intelligence and power over Ethernet, leveraging existing cabling for network connectivity. The winners will be those who take the lead in providing cyber secured and hardened products, as well as companies who partner with others to bring best of breed solutions to market. The losers will be those who continue to develop proprietary, closed systems and fail to recognize the importance of network connectivity for real-time, proactive reporting. Without networked power, the facility cannot yield the proper insights it needs to stay reliably connected 24/7 Ongoing Partner Success LifeSafety Power® has been working consistently and diligently on elevating the status of power from unintelligent hardware device to network-connected component that yields rich data for the user and allows the installer to provide remote monitoring and managed power services. We have changed the paradigm of power but there’s additional work to do to get people to understand the new, critical role power plays in comprehensive enterprise and campus security. Now, security installers can help the end user know what’s happening with locks, access control, gates or other connected solutions and fix problems before they happen. Without networked power, the facility cannot yield the proper insights it needs to stay reliably connected 24/7. We have also had continued, ongoing successes with our many partners in the access control community and that’s where we will further focus our efforts in 2018—working with leading security solution providers to present the best technologies and solutions that are reliable, certified and present the types of insights security dealers need to offer customers to provide the highest levels of service. This will also help security dealers and integrators differentiate themselves and compete more effectively in the crowded marketplace.
Part 1 in our Intercoms in Security Series Lambert-St. Louis International Airport uses Code Blue intercoms Organizations are demanding a new level of interoperability among mission-critical security systems. Intelligible audio, the ability to hear, be heard and be understood, is critical to communication, which is essential to the core security processes within an organization, as well as to emergency situations. Intelligible audio provides a platform to optimize various processes, including the use of security officers. “Our main thrust is to ensure our clients see intelligible and interoperable audio, not as an option, but as instrumental to their budget optimization, stakeholder communication and risk mitigation efforts,” says Jim Hoffpauir, President of Zenitel North America, a manufacturer of intercoms and other communications solutions. Iintercoms In Building Safety And Security The role of intercoms in building safety and security is a given across many markets, and that use is growing. Intercoms are used in campus call boxes, elevators, muster locations, and for emergency notification. The trend is toward video, audio and access control, all tied together. There is also an emphasis on providing intelligible audio in any environment, even demanding ones. The education market has historically been a large sector for intercoms. Emergency phones and intercoms traditionally have been found throughout education settings, including colleges and universities, where they remain quite popular. Expanding Markets For Two-way Communication In recent years, however, their popularity has also grown within the healthcare and mass transit sectors, where their versatility allows authorities to react to emergency situations while also providing a wide range of applications for non-emergency situations, such as car trouble or requests for directions. Intercoms can fulfill a variety of emergency and non-emergency needs in places like downtown Santa Ana, California (Photo courtesy Code Blue) “Markets of all sizes and shapes can benefit from a two-way communication solution that can help individuals place calls for assistance with first responders, police departments or customer service representatives,” says David Fleming, Chief Design Officer for Code Blue Corp. Intercoms For Public And Private Sectors Aiphone is another intercom manufacturer for which education is a big market. Bruce Czerwinski, U.S. General Sales Manager, Aiphone Corp., says about 80 percent of both public and private K-12 and higher education campuses are using at least one intercom in some form. That percentage grows to nearly 100 percent for hospitals, which are using intercoms as nurse-call stations and at parking facilities, exterior door entries, nurseries and pharmacies, he says. "About 40 percent of commercial units – from strip malls to large, multi-tenant campus settings – are using intercoms" Up to 70 percent of larger multi-family facilities are also using intercoms. And that percentage is even higher in older, heavily populated Eastern cities. Many locales have laws mandating the use of audio and video intercoms on buildings beyond a threshold number of units. About 40 percent of commercial units – from strip malls to large, multi-tenant campus settings – are using intercoms, says Czerwinski. In the past year, Aiphone’s emergency stations have become very popular, particularly in campus settings; both commercial and higher education. Also, a growing number of unmanned parking garages are using the stations to allow patrons to immediately reach first responders or security personnel. Each of these markets still has growth potential, but by its sheer size, the commercial market offers the greatest opportunities, according to Aiphone. Video-Enabled IP Intercoms Intercom usage differs widely in various global markets, according to Craig Szmania, CEO of 2N USA, a manufacturer of IP intercoms. In the North American market, intercom usage is relatively low compared to the Europe, Middle East, and Africa (EMEA) region, where intercoms are a more mature market. Security, convenience, systems integration and IP-versus-analog adoption are driving usage and growth to more than 20 percent year-over-year. More and more video-enabled IP intercoms are seen as an integral part of a system wide security and video solution, according to Szmania. “Our intercom portfolio targets all the major verticals, but we have had particular success in the education sector – K-12 and universities,” says Szmania. “These end users are looking for specific features in securing their campuses, providing convenience to their administrators, employing programmability for differing use scenarios throughout the campus, and integration to their telephony or other systems.” More and more video-enabled IP intercoms are seen as an integral part of a system wide security and video solution Szmania says the latter point is becoming a particular need in light of a requirement for campus-wide communication and coordination in emergency situations. “Our intercoms integrate seamlessly with third party solutions such as Cisco’s telephone systems that are the communication backbones of many schools and campuses,” he adds. IP-based Solutions In Residential Verticals Considering near-term growth potential, single family and multi-tenant residential verticals have fantastic opportunities for increased usage of door stations/intercoms in the United States, according to Szmania. The company has entered this space over the last several years and has grown to be a market leader in IP-based integrated solutions, especially in the home automation space. The adoption of IP networked solutions for condominiums and apartments is just taking off, driven in part by consumer demand for mobile-anywhere video, audio and door control. The service is also a driver for integrator/dealer adoption of the technology to provide recurring monthly revenue (RMR). 2N has also achieved triple-digit growth in commercial building installations over the past two years. Building owners, IT departments and security managers want and need a networked solution for control and security. 2N’s open platforms are a good fit, says Szmania. Read part 2 of our Security Intercoms series here
Flexibility and a trusted record of reliable security in real-world environments: these are critical features when choosing any new electronic locks. With the Aperio E100 Wireless Escutcheon from ASSA ABLOY Opening Solutions, one can get both. A robust device suited to almost any medium- to high-traffic door, the E100 is easy to install wire-free - an ideal choice for both retrofit projects and new buildings. With Aperio’s open platform, it is straightforward to then integrate the escutcheons with almost any new or existing security system. One can integrate Aperio E100 escutcheons online or offline - or combine both online and offline doors within the same access control system. The E100 escutcheon offers a convenient combination of free exit from the inside with automatic locking on closure from outside. One can also lock securely from the inside, if they wish, with the Privacy Function. Door security levels A new InHolland campus in Amsterdam will require access control to integrate with a smart building system It comes in a variety of specifications to fit different door security levels or everyday usage. Supplementing a Standard version, the E100 Premium offers upgraded security that is also certified (DIN/EN) for use at fire and escape doors. “Available for EURO, DIN, Scandinavian and Finnish door profiles, the Aperio escutcheon provides trusted security at a range of sensitive locations, including many universities, offices, stadiums, public buildings and hospitals across Europe,” says Lars Angelin, Aperio Business Development Manager at ASSA ABLOY Opening Solutions EMEA. Smart building system At the Centre Hospitalier Métropole Savoie (CHMS) in France, for example, around 1,300 E100 escutcheons integrate natively with a central access system. The hospital’s wired and wireless doors are managed together with real-time logs and remote opening. CHMS door credentials are tailored for compatibility with the government’s electronic Health Professional Card, so staff only carry one, dual-use RFID-enabled badge. At the Netherlands’ InHolland University of Applied Sciences, Aperio escutcheons seamlessly integrate with a Nedap AEOS system. A single credential enables users to unlock all authorized openings managed by AEOS - whether wired or Aperio-secured doors. Looking to the future, a new InHolland campus in Amsterdam will require access control to integrate with a smart building system. Battery-operated wireless locks Because all Aperio locking devices are wireless and battery powered, they are installed quickly Aperio is designed for interoperability, so is a natural fit: “I am very satisfied with the implementation and operation of the Aperio solution,” says Frans Bruggeman, Facility Services Consultant at InHolland. Because all Aperio locking devices are wireless and battery powered, they are installed quickly and with minimal building disruption. A recent ASSA ABLOY benchmarking study measured installer labor costs at over 80% lower for these wireless locks versus standard wired locks. “The same study confirms improved energy efficiency with Aperio, too,” adds Angelin. “The ongoing cost of running these battery-operated wireless locks is much lower than for equivalent wired electronic locks, which require an ‘always on’ mains electricity connection to retain secure status. Potential cost savings are significant over every lock’s life-cycle.” Comprehensive RFID compatibility Alongside comprehensive high and low frequency RFID compatibility, the Aperio escutcheon allows convenient cellphone access powered by Bluetooth Low Energy. The user’s identity is stored and protected using native, on-device security and strong end-to-end encryption. For door entry, a user presents their smartphone or mobile device to the escutcheon’s inbuilt reader, which communicates securely with the access system to generate a fast decision. The Aperio E100 wireless escutcheon completes a comprehensive range of Aperio wireless locking devices which includes electronic handles (H100), cylinders (C100), locks (L100) and a wireless lock for server cabinets (KS100).
The Flemish Government has chosen AEOS access control by Nedap to secure its sites across Belgium and other European countries. It’s awarded a 6-year framework contract, beginning in September 2020, to Nedap channel partner G4S. This will involve G4S replacing the technology for more than 4,000 doors with AEOS. The new AEOS system will accommodate up to 50 software users and will feature various integrations, including visitor management, automatic number plate recognition, mobile readers, and QR code readers. Freedom from lock-ins This agreement with G4S replaces an incumbent supplier that had served consecutive framework contracts and whose technology was installed on more than 2,000 doors. The Flemish Government was looking for an open system that provides the freedom to select which technology it integrates and which installers it works with. Standardization across Europe The Government also wants to streamline its systems and processes. It currently has a wide mix of access control systems at its premises in various locations and wants to introduce more standardization through AEOS. Including the use of standard identifiers that are common across Europe. Service and scalability As a large firm with teams of project managers, technicians, programmers, and more, G4S has the capability to handle such a big, multi-faceted project. And to provide the great-quality, responsive service and scalability the Flemish Government is looking for. Flexibility to manage complexity Tom van de Moerat the Flemish Government says “We’re looking forward to working with G4S and Nedap on this project. The detailed conversations they conducted during the tender process reassured us that we’ll receive a high-quality system and service.” “AEOS has the flexibility to adapt to our needs at each location, however, intricate the demands, while standardizing our processes nationally and internationally.”
Lufthansa Technik operates in a special division of the aviation industry, and security is a top priority to safeguard its people, planes and facilities. Over the years, the need to control access to its premises - particularly when it comes to external visitors - has become increasingly more important. A key challenge, however, is that Lufthansa Technik wants to maintain an inviting environment that feels free from restrictions, while also ensuring the highest security standards. Although Lufthansa Technik wants to prevent unauthorized access, it doesn’t want to hinder employees as they go about their day. It’s really important to the business to find the right balance between security and convenience, so people can feel secure but also free as they move around. And employees have a dynamic work environment that supports them in performing to the best of their ability. Unified access control Another key objective for Lufthansa Technik’s new access control system was unification. It has more than 35 locations and 100,000 employees worldwide and, in the past, each site was responsible for its own security. This would sometimes involve hiring specialists to solve the same problems at different locations. Lufthansa Technik’s ultimate goal is for all its sites to share the same access control system Lufthansa Technik wanted to avoid this and ensure not just consistent security standards but a culture of great connection where people can easily network and collaborate wherever they’re based. As a result, Lufthansa Technik’s ultimate goal is for all its sites to share the same access control system and follow the same standardized security policy. Access control system It also wants all employees to be able to use one single Lufthansa Technik badge to access all the locations they’re authorized to access - both locally and internationally. It was a big challenge to begin tackling, particularly when considering the IT challenges of implementing a unified access control system in multiple locations around the world. Lufthansa Technik began its search to find the right access control system by thoroughly researching the market and issuing an in-depth tender to a variety of suppliers. After detailed comparison, it chose Nedap. Melf Westphal, Head of Security Solutions at Lufthansa Technik, explains: “We were really impressed with Nedap’s entrepreneurial culture, hands-on mentality and personal approach. They were really reaching out to us, determined to find out exactly what we need. So we decided to implement Nedap’s AEOS system, which has helped us tremendously in meeting our requirements and creating a single system.” Security with convenience People set free to perform at their best Lufthansa Technik’s goals for its access control also align with Nedap’s people-first approach to providing ‘Security for life’. Nedap believes that a security system should be designed around the people using it, rather than the technology driving it. This ‘Security for life’ concept underline’s Nedap’s desire to free people’s minds from security so they can make the most of each day. Initially, Lufthansa Technik began with a pilot project to implement AEOS in Hamburg Which, in turn, mirror’s Lufthansa Technik’s desire to balance security with convenience. Initially, Lufthansa Technik began with a pilot project to implement AEOS in Hamburg, where it has 10,000 employees, followed by four affiliate locations. Melf says: “We weren’t sure at first how to go about it. But we got a lot of help from Nedap and their excellent partners, who were a great help to us during the implementation phase." Create tailormade solutions "The pilot project enabled us to overcome two major challenges: how to implement AEOS access control in our IT infrastructure and how to involve our employees. In both areas, Nedap and their partners did a wonderful job,” he continues. “It wasn’t only the really good products they presented to us. With their support, and that of their dedicated partners, they helped us solve all the operational issues." "And through their partner network, they enabled us to create tailormade solutions by offering third party integrations that matched our security demands. It’s meant that instead of barricading ourselves in we have relative freedom of movement. I feel very secure but I can use my badge to go anywhere. We have fantastic solutions and, importantly, the same Lufthansa Technik ID badge connects all of us – no matter where we’re based.” Third-party integrations The AEOS access control system that Lufthansa Technik implemented goes beyond just securing doors; they installed additional components such as key cabinets and visitor management. Melf says: “AEOS was a great help in this respect - it enabled us to bring in third-party providers. As Nedap has an ethos of working closely with third-party technology partners, and AEOS integrates easily with other systems, it means we weren’t restricted to just one solution." "We had the flexibility to create exactly what we wanted. I have a slogan when it comes to our security: ‘We open doors rather than close them.’ That’s really important to me,” Melf Westphal, Head of Security Solutions at Lufthansa Technik. For Lufthansa Technik, a key aspect of the pilot project and subsequent rollout is getting employees on board with the new access control system. Significant investment in training Each Lufthansa Technik employee is now incited to feel a shared responsibility for creating a secure work environment It believes that even the best access control system loses its value if the people working with it don’t have the right mindset. For this reason, Lufthansa Technik made a significant investment in training, communication and awareness campaigns. These focused first on letting employees know how valuable they are, how important security is and why the security changes are being implemented. They’ve also made employees aware of the importance of anticipating security risks and of their own role in Lufthansa Technik’s security management system. Each Lufthansa Technik employee is now incited to feel a shared responsibility for creating a secure work environment. And they’re all trained in how to respond to a security alert and address someone if they see them in a place they’re not supposed to be. New security system Importantly, Lufthansa Technik employees understand that their AEOS access control system is as much about preserving their freedom as it is about locking down their safety. The next steps for Lufthansa Technik are to continue rolling AEOS out worldwide. Melf explains: “The success of our new security system hasn’t gone unnoticed. Other Lufthansa Technik facilities have seen that AEOS has proved itself in practice in Hamburg, in a facility with 10,000 employees." "And we’ve seen an increase in requests for similar systems from facilities all over the world. Our goal now is to implement AEOS in all our locations worldwide, so we can truly build a unified security system that connects the entire Lufthansa Technik family. A security system that allows us to open doors, not close them.”
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