Kaseya, a prominent provider of AI-enhanced IT management and cybersecurity solutions for small enterprises, has unveiled its fall 2025 update.
This release encompasses over 90 enhancements aimed at revolutionizing customer outcomes and economics through advancements in automation, cybersecurity, and a comprehensive end-to-end user experience.
End-to-End IT and Security Platform
Jim Lippie, Chief Product Officer at Kaseya, emphasized the importance of these updates, stating, “These new capabilities deliver on the direct feedback we have received from our partners. MSPs want to grow faster, expand margins, and protect customers from rising cyberthreats, without having to increase labor cost."
"We are accelerating our pace of innovation to deliver exceptional customer outcomes and lead the market as the only true end-to-end IT and security platform for small business.”
Advancements in Automation, Cybersecurity, and Customer Experience
The fall 2025 release includes several noteworthy gains in automation, cybersecurity, and client service
The fall 2025 release includes several noteworthy improvements in automation, cybersecurity, and customer service that build on previous introductions at DattoCon, such as the Sirus 6 appliance, the INKY email security solution acquisition, and Datto Backup for Entra ID.
Chris Collins, Owner at CBC Technovations, shared his perspective: “Kaseya is changing the way we work in ways we never thought possible. Their automations have allowed us to take on more clients without adding any additional headcount. Our technicians are more efficient, our margins are improved, and thanks to Kaseya’s security-first approach, our customers are better protected.”
Highlights in the Fall 2025 Release
Key additions in Kaseya's fall 2025 release involve significant enhancements in AI-driven automation. The platform's advanced AI technologies empower partners to deliver expanded services while reducing operational costs. Notable features include:
- Smart Ticket Triage in Autotask — Accelerates response times by automatically categorizing, prioritizing, and routing tickets based on content, eliminating the need for manual sorting.
- Backup Reporting in Datto Endpoint Backup — Facilitates the automatic generation of QBR-friendly, executive backup reports across all assets.
- OneDeploy Secure Edge VPN for Datto BCDR — Connects end users to Datto Cloud DR resources via Secure Edge SASE, removing the need for manual VPN configuration.
Cybersecurity Enhancements
Kaseya’s integrated security platform offers robust, enterprise-grade protection against a broad spectrum of threats. Key cybersecurity updates include:
- Smart Investigate in Datto EDR — Utilizes AI to assess EDR alerts or email threats, providing clear, actionable guidance without requiring manual analysis.
- Safe Password Sharing in IT Glue — Allows secure password sharing with MFA, expiration controls, and audit trails, even with users outside IT Glue.
- Customer event-based indicators of compromise (IOCs) in SaaS Alerts — Enables precise threat detection with event triggers and rules, reducing noise and expediting response times.
Enhanced Customer Experience
To streamline business operations for MSPs, Kaseya has introduced several tools to enhance the user experience from onboarding to billing:
- Automation Center for Integrations in KaseyaOne — Provides a tailored catalog of integrations for easy discovery of platform automations, optimizing operational efficiency.
- Umbrella Contracts in Autotask — Allows creation and management of all billing agreements for a client in a single contract, improving visibility and simplifying oversight.
- Pay Now in Autotask and ConnectBooster — Empowers clients to pay invoices instantly through the Autotask client portal, powered by ConnectBooster, enhancing cash flow and convenience.
