Travelers, whether for leisure or business, are increasingly seeking seamless check-in experiences. TESA is responding to these demands with its secure, PIN-driven hotel locking solutions, which offer keyless and contact-free access to hotel rooms, promising both convenience for guests and efficiency for hotel staff.
According to a 2025 survey involving 12,000 travelers in 14 major European markets, guests now expect uninterrupted, queue-free stays with self-service check-in being a preferred option. The 2026 Global Hotel Alliance Travel Trends survey revealed that nearly 80% of hospitality brands are dedicating resources to frictionless check-ins to align with these rising expectations.
Growing Guest Expectations
The convenience of accessing rooms at all hours, without the need for physical keys or keycards, has become essential as the hospitality industry adapts to the desires of a new generation of travelers. TESA Hotel's Check-In PIN solution addresses this evolutionary shift by simplifying guest arrivals and staff operations. Guests receive their unique PIN via email prior to arrival, allowing them to bypass traditional check-in procedures and enter their rooms hassle-free.
For hotel owners and managers, TESA's software automates the process of sending PINs to guests, which expire at checkout unless modified by management. This innovation allows smaller establishments to manage round-the-clock arrivals without incurring extra staffing costs and reduces the environmental impact by minimizing plastic use. The PIN not only grants room access but also functions as a key to other authorized areas, enhancing security and management flexibility.
Delivering a Smoother Experience
Guests at Harpazul appreciate the streamlined access, reflected in high ratings on review platforms
With functionalities such as late checkout, enabled by TESA software in just a few clicks, hotel operations become streamlined, providing a smoother experience for both staff and guests. As part of the broader TESA Hotel ecosystem, known for its expertise in access solutions from ASSA ABLOY, this system is designed to optimize access management across various hospitality businesses.
TESA's versatile, battery-powered locking devices, equipped with keypads, can be easily installed on most doors without wiring. These devices support not only PIN access but also alternative methods such as RFID keycards or mobile apps, ensuring security and convenience. The TESA Hotel software further empowers staff with real-time, remote control over all property access points, enabling swift responses to any security issues.
Online Booking Platforms
Seamless integration via API with property management systems (PMS), self check-in kiosks, and online booking platforms allows for efficient management of bookings and guest access. The Harpazul apartment complex in Galicia has successfully implemented the Check-In PIN to facilitate stress-free, late arrivals. Guests at Harpazul appreciate the streamlined access, reflected in high ratings on review platforms.
Roi Casal from Harpazul comments, "This way we offer a better service to the customer because they don't have to queue at reception... It is as easy as sending the PIN via email." Harpazul plans further compatibility with keycard and smartphone unlocking, illustrating the adaptability of TESA systems to evolving customer needs.
Leisure and business travellers increasingly want the stress-free convenience of a frictionless journey. Flexible, secure PIN-powered hotel locking can help provide the flow they crave, door-to-door, combining round-the-clock keyless, queue-less access with powerful, cost- and time-efficient management for staff.
A 2025 survey of 12,000 travellers across 14 major European markets found that guests increasingly expect seamless, queue-free hotel stays, with self-service check-in becoming a standard preference. In the 2026 Global Hotel Alliance Travel Trends survey, nearly 80% of brands said they were investing in frictionless check-in to meet these growing guest expectations.
Growing guest expectations
Providing guests with the convenience of round-the-clock check-in and the safety of contactless arrival, then, is an increasing priority as the market evolves with the needs of a new generation of travellers. TESA Hotel’s Check-In PIN solution offers hospitality businesses a system which is easy to implement and simplifies day to day operations for staff.
With the TESA Check-In PIN solution, guests enter their room when they choose, without keys, keycards, or queues at the reception desk. Prior to the stay, they receive an email with their PIN. They can then arrive friction-free and independently at their own pace: no keys or cards to carry, no apps to download. On checkout, they just pack their bags and head for home. Every stage of their digital journey happens without hassle or hitch.
Authorized common doors
Property owners and managers enjoy significant benefits. TESA software automatically sends the guest PIN email. No reminders need to be set. The same code automatically expires on scheduled checkout – or managers can change the validity period with a few clicks in the software. For small hotels or B&Bs, Check-In PIN can be a game-changer, enabling 24/7 guest arrivals without additional staffing costs. For every business, it reduces the use of plastics and frees hotel staff from endless reception queues.
The unique, secure PIN also becomes the guest’s digital companion during their stay. It unlocks their room and authorized common doors such as main entrance or gym. Hotel managers can tailor access on a guest-by-guest basis.
Delivering smoother experience
Late checkout is also offered with a couple of clicks in the TESA Hotel software. Check-In PIN simplifies hotel operations, enabling faster service and delivering a smoother experience for both staff and guests.
Check-In PIN is just one option within the TESA Hotel ecosystem, and part of a suite of connected digital solutions from the access experts at ASSA ABLOY. The TESA Hotel solution is custom-built to streamline access management for hotels, rental apartments, campsites, guesthouses, and hospitality businesses – of every size and type.
Robust battery-powered locks
Compatible TESA locks with keypad are quick and wire-free to install at almost any door. For enhanced site security, every PIN may be canceled instantly and all communication between system and locks is encrypted. The TESA hardware range includes a choice of robust battery-powered locks for doors and in-room devices, available in multiple finishes and designs. As well as PIN, hotel managers can offer guest access with RFID keycards or mobile keys on their smartphone – without changing their locks.
Staff manage the stay from user-friendly TESA Hotel software. With real-time, remote control over all doors, they can react instantly to any unexpected incident. If a keycard is lost, or a PIN compromised, it is quick to generate a new one within the software, simultaneously cancelling the missing one. There is no need to change locks or waste time and money with rekeying. With minimal training, any staff member will find TESA Hotel a breeze.
Online booking platforms
The Check In PIN solution also integrates seamlessly via API with PMS systems, self check in kiosks, and online booking platforms, enabling managers to streamline operations and manage bookings and access more efficiently.
Harpazul, an apartment complex in Galicia, chose Check-In PIN to make late guest arrivals stress-free. Booking confirmation and follow-up messages provide each party with their unique PIN to enter Harpazul; move through common areas; and unlock their room. Stylish, wire-free digital devices secure all main access points, recreation areas, and individual apartments.
“This way we offer a better service to the customer because they don't have to queue at reception,” explains Harpazul’s Roi Casal. “It is as easy as sending the PIN via email.” Their TESA devices are already fully compatible with keycard and smartphone unlocking, if Harpazul introduce either option in future. The Harpazul welcome is appreciated by their guests: apartments are rated 4.7/5 on Google Reviews and 9.5/10 on Booking.com.
