Ping Identity, a digital identity security provider, has announced that its capabilities for patient identity verification and fraud protection are now included in the Epic Toolbox, enhancing the security features available for MyChart users.
This development comes as healthcare organizations strive to modernize patient access, balancing the needs for enhanced security, privacy, and efficiency in operational processes.
Modernizing Patient Access
As healthcare systems work to streamline patient access experiences, there is a crucial requirement for secure and efficient processes.
Within MyChart environments, organizations need to offer seamless account creation and recovery experiences while integrating identity verification, fraud detection, and adaptive risk response into their digital systems.
MyChart Integration Details
Ping Identity combines patient verification with real-time fraud and risk detection for MyChart usersPing Identity's solution packages patient identity verification with real-time fraud and risk detection, specifically tailored for healthcare organizations using MyChart. These enhancements are fueled by dynamic orchestration that integrates identity verification and fraud detection into MyChart workflows.
This enables automated and secure patient onboarding and account recovery while minimizing friction for legitimate users.
The solution encompasses three main capabilities designed for MyChart environments:
- Identity Verification: Utilizes government-issued IDs, biometric matching, and liveness checks to verify patients during account creation and recovery.
- Threat and Risk Detection: Employs real-time behavioral and environmental signals to identify synthetic identities, account takeovers, and suspicious activities.
- No-Code Orchestration and Dynamic Response: Guides patients through appropriate account creation or recovery flows in real time, offering options to allow, challenge, step up, or block interactions based on risk levels.
By transitioning healthcare organizations from static authentication methods to a continuous, verified trust model in patient interactions, this solution seeks to cut down on fraud during account creation and recovery, while enhancing patient access experiences and operational efficiency.
Compatible with existing MyChart-connected systems, it allows healthcare providers to fortify security measures without overhauling current infrastructures.
Committing to Privacy and Compliance
Ping Identity's verification approach aligns with privacy-preserving standards by minimizing data collection and implementing policies for quick deletion of Personally Identifiable Information (PII) post-verification. This aligns with healthcare organizations' privacy and compliance goals, notably those related to HIPAA requirements.
Steve Gwizdala, VP Healthcare at Ping Identity, stated, “Healthcare organizations are being asked to do more with less while protecting increasingly sensitive data. Ping Identity helps secure patient account creation and recovery connected to MyChart, reducing risk and operational burden without adding friction for patients.”
