iDenfy, an identity verification and fraud prevention company, has introduced comprehensive Arabic language support into its verification software.
This enhancement allows users going through the KYC (Know Your Customer) process to receive on-screen instructions, guidance, and step-by-step suggestions entirely in Arabic. The initiative aims to reduce drop-off rates and increase the number of completed verifications.
Addressing Confusing User Experiences
When verification platforms fail to convey information clearly, users are more likely to abandon the process. This issue is particularly significant in the Middle East and North Africa (MENA), where over 420 million people speak Arabic and demand for digital financial services and fintech solutions is among the fastest-growing worldwide.
Despite this growth, many onboarding systems predominantly use English, creating a language barrier that hampers user experiences. Research indicates that approximately 35% of consumers in the MENA region have switched to competitors due to poor or confusing user interfaces. Consequently, clear communication in Arabic is essential for companies targeting this market, directly influencing drop-off rates.
Enhancing the Entire Verification Journey
iDenfy has embedded Arabic language support directly into its verification flow
iDenfy has embedded Arabic language support directly into its verification flow, ensuring that all user interactions remain unchanged on the compliance and data sides. Arabic instructions now guide users on actions such as positioning their ID correctly or managing lighting conditions, reducing misunderstandings at critical points in the verification process.
Adomas Vitkauskas, Chief Product Officer at iDenfy, emphasized a natural integration, stating, “Most platforms will localize a menu or translate a button label. That’s not what we did here. We went through the entire verification journey, every prompt, every instruction, every warning message to make sure it reads naturally in Arabic, not like something run through a translation tool.”
Prioritizing Operational Efficiency
iDenfy identifies the reduction of drop-off rates as a primary operational priority for clients within multilingual markets.
For banks, neobanks, and cryptocurrency exchanges with large Arabic-speaking user bases, providing support in the native language acts as a powerful tool for converting users by simplifying forms and reducing obstacles in the verification process. iDenfy presents this as a product performance enhancement rather than mere localization.
Focus on Product Performance
Organizations utilizing iDenfy’s software can now offer Arabic from the initial step of the verification flow. The user's preferred language is either selected or auto-detected, ensuring a seamless Arabic experience at every touchpoint without additional setup required, even for returning users.
Arabic is the first non-European language added to iDenfy's platform, with plans to include Hebrew next, although no release date has been confirmed. Domantas Ciulde, CEO of iDenfy, remarked, “Completion rates are the number that matters most for the companies that use our software. If someone can’t finish a verification because the instructions weren’t clear in their language, that’s a fixable problem. Arabic was the obvious first step given the size of that market. Hebrew follows. There’s more after that.” iDenfy’s Arabic language support is now active across its identity verification software.
iDenfy, the identity verification and fraud prevention company, has launched complete Arabic language support for its identity verification software.
Now users that goes through the KYC process can receive on-screen instructions, guidance prompts, and step-by-step suggestions entirely in Arabic. The goal, according to the company, is straightforward: lower drop-off rates and execute more completed verifications.
Confusing user experience
When a verification screen fails to communicate clearly, users do not look for workarounds. They abandon the process. This challenge brings additional weight across the Middle East and North Africa, where over 420 million people speak Arabic as their primary language and where demand for digital financial services, fintech, and crypto platforms has expanded at a rate that places the region among the fastest-growing in the world.
Despite the growth, many onboarding systems continue to use English as their primary language. Research found that close to 35% percent of consumers across the MENA region have discontinued and switched to another competitor due to a poor or confusing user experience, which can also be a language barrier. Verification flows that cannot communicate clearly in Arabic are not a secondary concern for operators that aim to target this market. They are a direct driver of the drop-off problem.
Entire verification journey
iDenfy built the Arabic support into the verification flow itself. Nothing changes on the compliance or data side. What changes is everything the user sees. Prompts instructing someone to hold their ID at a specific angle, warnings about poor lighting, guidance on which document to submit next, all of it now displays in Arabic. The iDenfy says the impact is felt most at friction points: the moments where a user hesitates, rereads a line twice, or closes the app.
“Most platforms will localize a menu or translate a button label. That’s not what we did here. We went through the entire verification journey, every prompt, every instruction, every warning message to make sure it reads naturally in Arabic, not like something run through a translation tool,” said Adomas Vitkauskas, Chief Product Officer at iDenfy.
Top operational priorities
According to iDenfy, drop-off rate reduction is one of the top operational priorities for clients operating in multilingual markets.
A user who exits mid-verification is a lost conversion. For banks, neobanks, and crypto exchanges with significant Arabic-speaking user bases, native language support functions as a conversion lever that simplifies onboarding forms or reduces the number of obstacles in the verification journey. The iDenfy frames this solution not as a localization feature but as a product performance improvement.
Product performance improvement
Companies that use iDenfy’s software can offer Arabic as a language option from the very first interaction step on their verification flow.
The user selects their preferred language, or it is detected automatically, and every touchpoint from there is in Arabic. No additional setup required. The team at iDenfy notes that this applies to returning users as well. Someone who completes the re-verification process steps now gets the same experience in their chosen language.
Identity verification software
It is worth mentioning that Arabic is the first non-European language that the Regtech provider has decided to add to its platform this year, and Hebrew is next on the roadmap. The company has not announced a release date for the next integration plans yet, but it is predicted to be released soon.
“Completion rates are the number that matters most for the companies that use our software. If someone can’t finish a verification because the instructions weren’t clear in their language, that’s a fixable problem. Arabic was the obvious first step given the size of that market. Hebrew follows. There’s more after that,” said Domantas Ciulde, CEO of iDenfy. iDenfy’s Arabic language support is available now across its identity verification software.
