Managing fire and life safety systems across numerous banking locations presents significant challenges, especially when multiple vendors are involved.
Seeking to streamline operations, a regional financial institution with more than 200 sites throughout the Midwest turned to Everon. The move aimed to consolidate their fire system monitoring and inspections under a single provider, thereby enhancing real-time visibility and achieving cost savings.
Addressing a Fragmented Service Experience
Spanning Missouri, Oklahoma, Arkansas, and Kansas, the regional financial services provider faced difficulties due to their fire safety services being handled by various vendors.
This fragmentation resulted in a disconnected service experience. They were also in search of an online portal for better visibility into their systems, a solution they previously couldn't find affordably. Everon was approached to take on the comprehensive service for fire alarm and sprinkler inspections and monitoring.
Streamlined Fire and Life Safety Program
Everon was approached to take on the comprehensive service for fire alarm
After discussions, Everon recognized the institution's need for a unified fire and sprinkler inspection and monitoring service.
With over 200 locations, the client required a trusted partner to streamline operations and improve their service quality. Everon’s 24/7 monitoring services offered professional protection, allowing the financial institution to focus on its core operations and ensure a consistent banking experience for its customers.
Efficient Management through eSuite
Beyond offering a single-provider advantage, Everon introduced the financial services institution to eSuite—a comprehensive account management platform. This tool provides capabilities such as updating contacts and alarm codes, putting systems on test, and accessing up-to-the-minute insights, all from one centralized platform. Notably, the cost-effectiveness was underscored by including eSuite access as part of Everon’s services, delivering excellent value.
Following the collaboration with Everon, the financial institution enhanced visibility into its fire and life safety systems, fostering business growth and focusing on improving customer experience with confidence in their safety program.
Managing fire and life safety across hundreds of banking locations is no small task—especially when multiple vendors are involved.
A regional financial institution with over 200 sites across the Midwest turned to Everon to simplify operations, unify inspections and monitoring, and gain real-time visibility into their fire systems. By consolidating multiple vendors into one provider for fire alarm and sprinkler inspections and 24/7 monitoring—and adding eSuite online management—Everon delivered increased visibility, operational efficiency, and cost savings across the enterprise.
Disconnected service experience
With 200+ sites and counting across Missouri, Oklahoma, Arkansas, and Kansas, a regional banking and financial services customer needed unified visibility into their fire systems, which at the time were being handled by several different vendors.
Their fire alarm inspections, sprinkler inspections, and monitoring services were being handled by different providers, causing a fragmented and disconnected service experience. The customer was also in the market for an online portal to gain crucial visibility into these systems, a solution that they had searched for in the past and were unable to find at a reasonable price point.
The customer approached Everon to see if the company could provide all services, including fire alarm and sprinkler inspections and monitoring, and the Everon team of experts were eager to step up to the task.
Fire and life safety program
Everon met with the banking services customer, listened to their concerns, and quickly understood the value they would gain in enlisting one provider for their fire and sprinkler test & inspection service and alarm monitoring.
With over 200 sites across multiple states, managing the day-to-day operations of their business was already a challenge, and having a partnership with one trusted fire and life safety provider would not only serve to streamline their service experience and address operational needs, it would also enhance the overall quality of their fire and life safety program across the enterprise. Everon’s monitoring services helped the customer secure their business with 24/7 professional protection so they could focus on what matters most – running their business and ensuring a quality banking experience for their own customers.
Single-source account management platform
In addition to the ease of working with a single provider that provides around-the-clock monitoring, Everon was also in the position to offer the customer a service that they had been searching for in the past – a single-source account management platform with eSuite.
With eSuite, the customer now had the ability to manage their own account across multiple locations. Critical features of the online platform include being able to update contacts and alarm codes, place systems on test, and access to to-the-minute actionable insights across their organization. And when considering the cost-effectiveness of the solution, the customer was pleased to learn that access to the eSuite platform was included with their Everon monitoring services – providing incredible value and ease of mind.
After meeting with Everon, the customer was impressed with our wide-ranging capabilities to address each of their concerns and provide solutions for every one of their needs. Now armed with the visibility into their fire and life safety systems they were looking for, the banking institution is able to grow their business, focus on their account holders’ experience, and move forward with confidence in their fire and life safety program.
