NETSCOUT has introduced the nGenius® Copilot, an AI-driven conversational tool integrated with nGeniusONE®, aiming to enhance access to NETSCOUT® Smart Data.
This new feature is designed to streamline the analysis process for service disruptions and accelerate the evaluation of business impacts. By leveraging high-fidelity contextual data from network, application, service, and user interactions, nGenius Copilot transforms natural language inquiries into evidence-based responses, complete with visualizations and follow-up suggestions.
Leveraging Operational Intelligence
As digital and hybrid environments grow increasingly complex, IT teams face the challenge of quickly interpreting vast amounts of operational data across diverse applications and infrastructure. The nGenius Copilot facilitates this process by converting everyday language into clear answers based on NETSCOUT's Smart Data. This tool aids employees across the organization in identifying root causes, assessing impacts on business processes, and accelerating response times.
This tool aids employees across the organization in identifying root causes
Phil Gray, AVP of product management at NETSCOUT, remarked, "Reliable AI starts with reliable data. nGenius Copilot combines an intuitive conversational experience with the depth and context of NETSCOUT Smart Data. It helps teams quickly uncover relevant evidence, understand contributing conditions and business impact, and collaborate around a consistent view of what occurred. Ultimately, it enables customers to realize greater value from the NETSCOUT intelligence they already have."
Utilizing Natural-Language Processing
The nGenius Copilot allows users to pose straightforward, natural-language questions, such as inquiries about application performance or latency issues, user and location impact, or potential causes of network disruptions. The tool analyzes these queries, applies Smart Data insights, and displays the findings through easily understood language and detailed graphical content.
Streamlining Problem-Solving
nGenius Copilot is now available for purchase, offering organizations a means to:
- Accelerate problem identification by tracing initial symptoms to network and service conditions contributing to the issue.
- Prioritize business impacts, enabling teams to allocate resources effectively based on user, location, service, and transaction impacts.
- Expand operational expertise with accessible Smart Data and guided analysis, bolstering the capabilities of senior engineers in complex problem-solving.
- Enhance cross-team collaboration by translating technical evidence into comprehensible explanations and visual aids.
- Maximize the utilization of NETSCOUT deployments by integrating Smart Data into regular workflows, empowering more users with the data their organizations collect.
nGenius Copilot aligns with NETSCOUT's mission to make its packet-derived Smart Data more accessible and practical for decision-making processes. By streamlining inquiries and providing intuitive problem analysis, it facilitates quicker resolutions to service disruptions and extends the reach of NETSCOUT's data intelligence through AI-powered solutions.
NETSCOUT, a provider of network observability, AIOps, cybersecurity, and DDoS attack protection solutions, announces nGenius® Copilot, an AI-powered conversational extension to nGeniusONE® that provides intuitive access to NETSCOUT® Smart Data. It gives more people access to Smart Data for easier and faster ways to investigate service disruptions and assess business impact.
nGenius Copilot is grounded in NETSCOUT Smart Data, the high-fidelity, contextual data derived from observed network, application, service, and user interactions. By transforming natural language questions into evidence-based answers, relevant visualisations, supporting evidence, and suggested follow-up inquiries, it helps experienced engineers accelerate complex investigations while enabling a broader range of professionals to benefit from advanced operational intelligence.
Advanced operational intelligence
As hybrid environments and digital dependencies become more complex, resolving service disruptions requires IT teams to interpret growing volumes of operational data and connect evidence across applications, infrastructure, networks, and external services. nGenius Copilot simplifies that process, transforming natural-language questions into clear, evidence-based answers grounded in NETSCOUT Smart Data, helping more members of an organization identify contributing conditions, assess business impact, and act faster.
“Reliable AI starts with reliable data,” said Phil Gray, AVP, product management, NETSCOUT. “nGenius Copilot combines an intuitive conversational experience with the depth and context of NETSCOUT Smart Data. It helps teams quickly uncover relevant evidence, understand contributing conditions and business impact, and collaborate around a consistent view of what occurred. Ultimately, it enables customers to realize greater value from the NETSCOUT intelligence they already have.”
Natural-language questions
Simple direct questions can be asked, such as: which applications are responding slowly or experiencing increased latency? Which users, locations, or services are affected? What network, application, server, or external conditions may be contributing to the problem? nGenius Copilot interprets the question, applies the relevant Smart Data, and presents the resulting analysis in clear language with visual context and supporting evidence.
nGenius Copilot is available for purchase now and helps organizations:
- Accelerate problem identification: Guide investigations from an initial symptom to the applications, services, network conditions, and dependencies contributing to the issue
- Prioritise business impact: Show which users, locations, services, and transactions are affected so teams can focus resources where they matter most
- Scale operational expertise: Make Smart Data accessible through natural-language questions, guided analysis, and clear explanations while helping senior engineers investigate complex problems more efficiently
- Improve cross-team collaboration: Translate detailed technical evidence into clear explanations and visualisations that network, application, infrastructure, service, and business teams can use together
- Enhance the value of NETSCOUT deployments: Bring Smart Data directly into everyday workflows and enable more professionals to benefit from the data their organizations already collect
- nGenius Copilot supports NETSCOUT’s commitment to make its packet-derived Smart Data more accessible and easier to use where operational decisions are made. It lets people ask questions in natural language, examine supporting evidence, and identify the conditions affecting services and users. For customers, that means a faster path from disruption to resolution. For NETSCOUT, it extends the value of its data into AI-assisted operations.
