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IP cameras - Expert commentary

How Smart Technology Is Simplifying Safety And Security In Retirement Villages
How Smart Technology Is Simplifying Safety And Security In Retirement Villages

James Twigg is the Managing Director of Total Integrated Solutions (TIS), an independent life safety, security and communication systems integrator, specializing in design & consultancy, technology and regulatory compliance. Total Integrated Solutions work primarily with retirement villages, helping to ensure the safety of residents in numerous retirement villages across the country. In this opinion piece, James shares how smart technology is helping security teams and care staff alike in ensuring the safety and security of their spaces, amid the COVID-19 pandemic and beyond. Impact of smart technology Smart technology is having an impact on pretty much every aspect of our lives Smart technology is having an impact on pretty much every aspect of our lives. From how we travel, to how we work, to how we run our homes. It’s not unusual to have Alexa waking us up and ordering our groceries or Nest to be regulating the temperature and energy in our homes. And while there’s a popular misconception that people in their later years are allergic to technology, retirement villages and care homes are experiencing significant innovation too. And the result is not only improved quality of life for residents, but also improved safety and security systems for management teams. Switching to converged IP systems I’ve been working in the life safety and security industry for over fifteen years. When I first joined TIS, much of the sector was still very analog, in terms of the technology being installed and maintained. Slowly but surely, we’ve been consulting and advising customers on how to design, install and maintain converged IP systems that all talk to each other and work in tandem. I'm excited to say retirement villages are some of the top spaces leading the way, in terms of technological advancement. Improving the quality of life for residents A move into a retirement village can be daunting and one of the key concerns that we hear about is the loss of independence. No one wants to feel like they are being monitored or to have someone constantly hovering over them. One of the ways we’ve used smart technology to maintain residents' independence is through devices, such as health monitors and motion sensors. For example, instead of having a member of staff check-in on residents every morning, to ensure they are well, sensors and analytics can automatically detect changes in routine and alert staff to possible problems. Similarly, wearable tech, such as smart watches give residents a chance to let staff know they are okay, without having to tell them face-to-face. As our retirement village customers have told us, a simple ‘I’m okay’ command can be the difference between someone feeling independent versus someone feeling monitored. Simplifying and improving security systems Smart technology gives care staff and security oversight of the needs of residents For the teams responsible for the safety of the people, places and spaces within retirement villages, smart technology is helping to improve and simplify their jobs. Smart technology gives care staff and security oversight of the needs of residents, and ensures rapid response if notified by an emergency alert, ensuring they know the exact location of the resident in need. And without the need to go and physically check-in on every resident, staff and management can ensure staff time is being used effectively. Resources can be distributed where they are needed to ensure the safety and wellbeing of those residents who need extra consideration. 24/7 surveillance When planning the safety and security for retirement villages, and other residential spaces, it’s no use having traditional systems that only work effectively for 12 hours a day or need to update during the evening. Surveillance needs to be 24/7 and smart technology allows that without the physical intrusion into people’s spaces and daily lives. Smart technology ensures that systems speak to each other and are easily and effectively managed on one integrated system. This includes video surveillance, which has also become much more effective as a result of advanced video analytics, which automatically warn staff of suspicious behavior. Securing spaces amid COVID-19 This year has, of course, brought new challenges for safety. COVID-19 hit the retirement and residential care sectors hard, first with the initial wave of infections in mid-2020 and then, with the subsequent loneliness caused by the necessary separation of families. As essential workers, we worked closely with our customers to make sure they had everything they needed As essential workers, we worked closely with our customers to make sure they had everything they needed during this time, equipping residents with tablet devices to ensure they could stay connected with their families and friends. It allowed residents to keep in touch without risking transferring the virus. Thermal cameras and mask detection And now that we’re emerging out of COVID-19 restrictions and most residents can see their families again, we’re installing systems like thermal cameras and mask detection, so as to ensure that security will be alerted to anyone in the space experiencing a high temperature or not wearing proper PPE. Such steps give staff and families alike, the peace-of-mind that operational teams will be alerted at the earliest possible moment, should a COVID-19 risk appear. Thinking ahead to the next fifteen years, I’m excited at the prospect of further technological advancements in this space. Because at the end of the day, it’s not about how complex your security system is or how you compete in the industry. It’s about helping teams to protect the people, spaces and places that matter. I see smart technology playing a huge role in that for years to come.

The Post-Pandemic Mandate For Entertainment Venues: Digitally Transform Security Guards
The Post-Pandemic Mandate For Entertainment Venues: Digitally Transform Security Guards

As the COVID-19 pandemic wanes and sporting venues open-up to full capacity, a new disturbing trend has hit the headlines - poor fan behavior. Five NBA teams have issued indefinite bans on fans, who crossed the line of unacceptable behavior, during the NBA playoffs. Major League Baseball stadiums have a recurring problem with divisive political banners being strewn over walls, as part of an organized campaign, requiring fan ejections. There was a brawl between Clippers and Suns fans after Game 1 of their playoff series. And, the U.S. vs. Mexico Nations League soccer game over the Fourth of July weekend had to be halted, due to fans throwing objects at players and screaming offensive chants. Cracking down on poor fan behavior Security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior With players across all major sports leagues commanding more power than ever before, they are demanding that sports venues crack down on poor fan behavior, particularly when they are the targets of that behavior. Whether it’s an extension of the social-media divisiveness that’s gripped society, or people unleashing pent up negative energy, following 15 months of social isolation, during the COVID-19 global pandemic, security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior. They’re also reporting a chronic security guard shortage, like many businesses that rely on relatively low-cost labor, finding candidates to fill open positions has been incredibly difficult. Low police morale To add the third component to this perfect storm, many police departments are struggling with morale issues and officers are less likely to put themselves into positions, where they could wind up in a viral video. According to the Police Executive Research Forum, police officer retirements in the U.S. were up 45% in the April 2020 - April 2021 period, when compared to the previous year. Resignations were up 18%. In this environment, officers may be less likely to undertake fan intervention unless it’s absolutely necessary. This can seem like the worst of times for venue security directors, as they need more staff to handle increasingly unruly patrons, but that staff simply isn’t available. And, because the security guard staffing industry is a commoditized business, companies compete almost solely on price, which requires that they keep salaries as low as possible, which perpetuates the lack of interest in people participating in the profession. Digital Transformation There is only one way out of this conundrum and that is to make security personnel more efficient and effective. Other industries have solved similar staffing and cost challenges through digital transformation. For example, only a small percentage of the total population of restaurants in the U.S. used to offer home delivery, due to cost and staffing challenges of hiring dedicated delivery personnel. Advent of digital efficiency tools But with the advent of digital efficiency tools, now virtually all restaurants can offer delivery But with the advent of digital efficiency tools, such as UberEATS and DoorDash, now virtually all restaurants can offer delivery. Likewise, field-service personnel are digitally connected, so when new jobs arise, they can be notified and routed to the location. Compare this to the old paper-based days, when they wouldn’t know about any new jobs until they picked up their work schedule at the office, the next day and you can see how digital transformation makes each worker significantly more efficient. Security guards and manned guarding The security guard business has never undergone this kind of digital transformation. The state-of-the-art ‘technology’ has never changed - human eyes and ears. Yes, there are video cameras all over stadiums and other venues, but behind the scenes is a guard staring at a bunch of monitors, hoping to identify incidents that need attention. Meanwhile, there are other guards stationed around the stadium, spending most of their time watching people who are doing nothing wrong. Think about all the wasted time involved with these activities – not to mention the relentless boredom and ‘alert fatigue’ from false-positive incident reporting and you understand the fundamental inefficiencies of this labor-based approach to security. Now think about a world where there’s ubiquitous video surveillance and guards are automatically and pre-emptively notified and briefed, when situations arise. The fundamental nature of the security guards profession changes. Instead of being low paid ‘watchers’, they instead become digitally-empowered preventers. AI-based screening and monitoring technology This world is happening today, through Artificial Intelligence-based screening and monitoring technology. AI-powered weapons-detection gateways inform guards, when a patron entering the venue is carrying a gun, knife or other forbidden item. Instead of patting down every patron with metal in their pockets, which has been the standard practise since walk-through metal detectors were mandated by sports leagues following 9/11, guards can now target only those who are carrying these specific items. Video surveillance and AI-based analytics integration Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances or other operational issues, and notify guards in real time, eliminating the need to have large numbers of guards monitoring video feeds and patrons. The business benefits of digitally transformed guards are compelling. A National Hockey League security director says he used to have 300 guards manning 100 walk-through metal detectors. By moving to AI solutions, he can significantly reduce the number of scanning portals and guards, and most importantly redeploy and gain further operational efficiencies with his overall operational strategy. Changing staffing strategy This changes the staffing strategy significantly and elevates the roles of guards. Suddenly, a US$ 20-per-hour ‘job’ becomes a US$ 40-per-hour profession, with guards transformed into digital knowledge workers delivering better outcomes with digitally enabled staffs. Beyond that, these digitally transformed guards can spend a much higher percentage of their time focused on tasks that impact the fan experience – whether it’s keeping weapons out of the building, pro-actively dealing with unruly fans before a broader disruption occurs, or managing business operations that positively impact fan patron experience. Digitally transforming security guards Perhaps most important, digitally transforming security guards elevates the profession to a more strategic level, which means better pay for the guards, better service for clients of guard services, and an overall better experience for fans. That’s a perfect storm of goodness for everyone.

Physical Access Control: Critical Steps To Ensure A Smarter Future
Physical Access Control: Critical Steps To Ensure A Smarter Future

Steven Kenny, Axis Communications, looks at the benefits of physical access control systems within smart environments, and how knowledge gaps and dated methods can inhibit adoption. Physical security is becoming more dynamic and more interconnected, as it evolves. Today’s modern access control solutions are about so much more than simply opening doors, with digitalization bringing multiple business benefits, which would simply not be possible using traditional models. Digital transformation While the digital transformation of processes and systems was already well underway, across many industries and sectors, it is the transformation of physical security from a standalone, isolated circuit, to a network-enabled, intelligent security solution that brings many benefits to the smart environment. Yet, with more organizations now looking to bring their physical security provision up to date, there are many considerations that must be addressed to maximize the potential of access control and video surveillance. Not least of which is that connecting physical security devices to a network presents risk, so it is increasingly important for IT teams to play a role in helping to facilitate the secure integration of physical and network technologies, as these two worlds increasingly converge. Improved access control in smart environments These urban constructs are capable of reducing waste, driving efficiencies and optimising resources The smart city offers significant benefits, reflected in the US$ 189 billion that is anticipated to be spent on smart city initiatives globally by 2023. These urban constructs are capable of reducing waste, driving efficiencies, optimizing resources and increasing citizen engagement. Technology, which is increasingly being incorporated to protect access points within the smart environment, can take many forms. These range from simple card readers to two factor authentication systems, using video surveillance as a secondary means of identification, right through to complex networks of thermal cameras, audio speakers and sensors. Frictionless access control During the COVID-19 pandemic, frictionless access control has provided an effective ‘hands free’ means of accessing premises, using methods such as QR code readers and facial recognition as credentials to prove identity. Frictionless access control brings health and safety into the equation, as well as the security of entrances and exits, minimizing the risk of infection, by removing the need to touch shared surfaces. Such systems can be customized and scaled to meet precise requirements. Yet, an increasing integration with open technologies and platforms requires collaboration between the worlds of physical security and IT, in order to be successful. Barriers to adoption Traditional suppliers and installers of physical security systems have built up a strong business model around their expertise, service and knowledge. Network connectivity and the IoT (Internet of Things) present a constantly shifting landscape, requiring the traditional physical security vendor to learn the language of IT, of open platforms, IP connectivity and software integration, in order to adapt to market changes and remain relevant. Many are now beginning to realize that connected network-enabled solutions are here to stay Those who cannot adapt, and are simply not ready for this changing market, risk being left behind, as the physical security landscape continues to shift and demand continues to increase. With end users and buyers looking for smarter, more integrated and business-focused solutions from their suppliers, it is clear that only those who are prepared will succeed in this space. Time will not stand still, and many are now beginning to realize that connected network-enabled solutions are here to stay, particularly within smart constructs which rely on such technology by their very nature. The importance of cyber hygiene Connecting any device to a network has a degree of risk, and it is, therefore, imperative that any provider not only understands modern connected technologies, but also the steps necessary to protect corporate networks. Cameras, access control systems and IP audio devices, which have been left unprotected, can potentially become backdoors into a network and used as access points by hackers. These vulnerabilities can be further compromised by the proliferation of connected devices within the Internet of Things (IoT). While the connection of devices to a network brings many advantages, there is greater potential for these devices to be used against the very business or industry they have been employed to protect when vulnerabilities are exploited. Cyber security considerations Cyber security considerations should, therefore, be a key factor in the development and deployment of new security systems. Access control technologies should be manufactured according to recognized cyber security principles, incident reporting and best practices. It is important to acknowledge that the cyber integrity of a system is only as strong as its weakest link and that any potential source of cyber exposure will ultimately impact negatively on a device’s ability to provide the necessary high levels of physical security. The future of access control There is a natural dispensation towards purchasing low-cost solutions There is a natural dispensation towards purchasing low-cost solutions that are perceived as offering the same value as their more expensive equivalents. While some have taken the decision to implement such solutions, in an attempt to unlock the required benefits, while saving their bottom line, the limited lifespan of these technologies puts a heavier cost and reputational burden onto organizations by their association. The future of access control, and of physical security as a whole, will, therefore, be dependent on the willingness of suppliers to implement new designs and new ways of thinking, based around high-quality products, and to influence the installers and others in their supply chains to embrace this new world. Cyber security key to keeping businesses safe In addition, cyber security considerations are absolutely vital for keeping businesses safe. The integration of cyber secure technologies from trusted providers will provide peace of mind around the safety or corporate networks, and integrity of the deployed technologies. As we move forward, access control systems will become data collection points and door controllers will become intelligent I/O devices. QR codes for visitor management and biometric face recognition for frictionless access control will increasingly be managed at the edge, as analytics in a camera or sensor. The future of access control presents an exciting and challenging time for those ready to accept it, to secure it and to help shape it, offering a true opportunity to innovate for a smarter, safer world.

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Secure Logiq Partners With 360 Vision, AMG, Cortech, Harper Chalice And Suprema To Host The CNI Security Technologies Webinar
Secure Logiq Partners With 360 Vision, AMG, Cortech, Harper Chalice And Suprema To Host The CNI Security Technologies Webinar

Secure Logiq is joining forces with 360 Vision Technology, AMG Systems, Cortech Developments, Harper Chalice and Suprema, to present a free webinar dedicated to Critical National Infrastructure (CNI) security technologies. CNI security technologies webinar The 1-hour session will take place on Wednesday 28th July at 10am BST (05.00 EDT, 09.00 UTC, 11.00 CEST, 13.00 GST 17.00 SGT) and has been created to offer practical support for those responsible for safety and/or security in the utilities, power, prisons and nuclear CNI sectors, including consultants and installers. The security of Critical National Infrastructure has never been more important or more under threat" “The security of Critical National Infrastructure has never been more important or more under threat,” said Secure Logiq’s Robin Hughes, adding “By partnering with these like-minded manufacturers who offer complementing solutions in the CNI space we will use this webinar to deliver a complete system overview. Our hope is to provide an informative and entertaining discussion around the subject with expert insights from across the solutions space.” Covering asset protection and risk management Named CNI Security Technologies - Optimising Risk Management and Asset Protection in the CNI sector, the webinar will cover how effective risk management and mitigation, asset protection, regulatory compliance and cost reduction can be achieved, via the use of innovative technologies. Thanks to the combined expertise of the manufacturers involved, a state-of-the-art, end-to-end solution, which is specifically designed for CNI security applications, will be presented to attendees. cyber secure optical, thermal, and radar camera systems Topics being covered will include cyber secure optical, thermal, and radar camera systems, effective and innovative perimeter detection (PIDS), secure network backbone design for large infrastructures, flexible biometric access control with multi-factor and differentiating authentication, and optimized server and storage solutions that can provide a modular and scalable core platform for unrivaled interoperability of third-party security systems, via a centralized single platform hub. “Our aim is for this webinar to be an educational experience for professionals in the CNI sector,” concludes Robin Hughes, adding “We want to create an open discussion around cutting edge technology for Critical National Infrastructure rather than just a dry presentation, and with the additional Q&A session, we want to make this as interactive as possible.”

HID Global Enables Organizations To Bring Remote Workers And Students Back On-site With Their Chromebooks
HID Global Enables Organizations To Bring Remote Workers And Students Back On-site With Their Chromebooks

Organizations around the world sent an unprecedented number of people home during 2020 to work and attend school remotely, many of them with Chromebook laptops whose shipments more than doubled year over year. HID Global, identity solutions company, is helping organizations bring these people and their Chromebooks back to a hybrid work and classroom environment using its HID HydrantID Account Certificate Manager (ACM) digital certificate management offering.  Seamless connections According to the market research firm Canalys, “Chromebooks set record shipment volumes, reaching 11.2 million units in Q4 2020, a remarkable 287% increase over Q4 2019, bringing the full-year 2020 total to 30.6 million units.”   HID HydrantID ACM and its new Chromebook Certificate Enrollment Extension (CEE) feature enable organizations to issue and manage the digital certificates for bringing these devices back to physical work and study settings, ensuring they can connect to networks seamlessly and securely without passwords.  Easy, cloud-based approach “The traditional walled-fortress IT security posture isn’t feasible as we transition to hybrid remote and in-person work and study environments using a growing variety of computing devices and operating systems,” said By Mrugesh Chandarana, Senior Product Manager, Commercial CA and PKI Services with HID Global, Identity and Access Management. “The huge influx of Chromebooks is here to stay and HID HydrantID ACM with its CEE feature is the first solution to provide an easy, cloud-based approach to digital certificate management that enables these devices to authenticate to enterprise networks in a passwordless, Zero Trust network access environment.”   Digital certificate lifecycle management The solution offers automated digital certificate lifecycle management with tracking, installation, and renewal HID HydrantID ACM with the CEE feature offers automated digital certificate lifecycle management with tracking, installation, and renewal. It enables users of any Chromebook to make or model to be securely up and running on the network by simply plugging in their devices and seamlessly deploying certificates for passwordless authentication without any user intervention. Early adopters of the HID HydrantID CEE solution for Chromebooks include a large financial institution with a sizable remote workforce, as well as high schools and colleges where Chromebook usage grew substantially during the 2020/2021 academic year.   Passwordless authentication The CEE feature is especially valuable for users as it allows them to have passwordless authentication while seamlessly navigating between remote connectivity and direct connection to the in-office network.  For organizations that do not have an internal Microsoft Active Directory Certificate Services (ADCS) infrastructure, the CEE allows them to implement a seamless experience for their users while freeing up Help and\or Service Desk resources. By implementing the CEE using HID HydrantID Managed PKI-as-a-Service, organizations eliminate operational complexity and dramatically reduce costs related to operating and deploying an organizational private PKI.  

AMAG Technology And IES Communications Selected For 100 Mill Development Project
AMAG Technology And IES Communications Selected For 100 Mill Development Project

AMAG Technology announced that Gilbane Building Company selected AMAG’s Symmetry Security Management System to deploy at the new Hines 100 Mill high rise in Tempe, Arizona. Gilbane Building Company will install AMAG’s Symmetry Access Control, Symmetry CompleteView Video Management, and Zenitel Turbine Intercom. Gilbane chose IES Communications, LLC, a subsidiary of IES Holdings, Inc. to deploy the integrated system. Symmetry security management Located in the heart of downtown Tempe, 100 Mill is an 18 floor, 280,000 square foot commercial building that will include 10’ floor-to-ceiling glass, a rooftop amenity deck, a fitness center, a training room, and a conference center, and a tenant bar/lounge. “We value our partnership with IES Communications and look forward to a long working relationship,” said Gilbane Building Company’s Area Manager, John Clays. “The Symmetry Security Management System easily met all of 100 Mill’s security needs and can easily grow as they add tenants to the system.” Deployment completion is expected in November 2021. Comprehensive approach Gilbane selected IES Communications for its comprehensive approach to projects along with its strong emphasis on client relationships. AMAG’s Symmetry Security Management System met all system requirements and can grow to fit future expansion requirements and tenant needs. “IES Communications is proud to work with Gilbane Builders to deliver a first-class security system using AMAG’s Symmetry Security Management System,” said IES Communications, Special Systems Project Manager, Barry Pistone. “As 100 Mill expands and adds tenants, Symmetry will easily expand with them and its open architecture will allow for easy technology integrations in the future.”

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