Access control software - Expert commentary

The Retail Industry: Securing Life After Lockdown
The Retail Industry: Securing Life After Lockdown

For bricks and mortar retailers, there’s no going back to how it was anytime soon.  Even before the COVID-19 pandemic and economic crisis, they had been fighting a fierce battle against online shopping and significant e-commerce players.  The high street has done a pretty good job of evolving over the years. From its humble beginnings in the late 19th century to its boom in the late 20th, it’s constantly adapted to meet changing consumer needs. The risk to retail But, it’s now reported to be at risk. Sales and footfall started to dwindle decades ago. The dawn of internet shopping in the mid- 2000s saw numbers drop even more dramatically. Indeed, we have heard and seen reports repeatedly on ‘the death of the high street.’ Footfall went down to virtually zero, thanks to this year’s nationwide lockdown Making matters worse, footfall went down to virtually zero, thanks to this year’s nationwide lockdown.   Even Primark, the international ‘hero of the high street,’ saw their average £650m in weekly sales nosedive to nothing without an online presence. But there is light at the end of the tunnel. Primark for one came back fighting, and is now expected to hit £2bn by the end of the year.  "After a period of store closure, we are encouraged by the strength of our sales," it’s owner AB Foods said in its latest trading update. And continued: "In the latest four-week UK market data for sales in all channels, Primark achieved our highest-ever value and volume shares for this time of year." The threat of new restrictions As we come to a ‘pivotal point’ in the fight against COVID, with threats of new restrictions, it’s time to think about what the next generation of our high streets will look like. The current crisis gives us some clues: it’s local, it’s data-driven and it’s tech-enabled.  Crucially, it’s proven to work. The digital high street One of the biggest changes the high street has had to adjust to is the digital revolution. New technologies have massively disrupted the way we spend. 82% of consumers now shop online, compared with just 53% ten years ago, with more than half of people aged 65 and over saying they shop online. Age is no longer a barrier. That’s meant that not only have in-store sales dropped, but shopping patterns have become erratic and harder to predict. From opening times to managing stock and staff – everything has had to adapt. We had to pivot quickly to create an online model The issue was exacerbated over lockdown, as consumers had little choice but to shop online. Digital retailers struggled with resources to fulfill orders, case in point was the endless wait times for supermarket delivery slots. But together, we managed to evolve. As nimble businesses, we had to pivot quickly to create an online model that could operate in conjunction with traditional stores, either via click and collect or similar operatives. And now, we are reaping the rewards. Countless high street pubs and restaurants are now allowing customers to order online and finding ways with new openings to take orders online and deliver a table service. It’s undoubtedly an adjustment, and one that will be easier for some to make than others – but those that can establish an omnichannel presence now will be in a strong position for the future. Online versus the high street Historically, in-store has come second to online for a lot of retailers: even those with omnichannel strategies tend to treat the in-store experience like something of a second-class citizen. Now’s the time to change that. The new online stores that have popped up are unlikely to go anywhere, even once lockdown ends. Their success is proof that getting online and in-store more aligned is an opportunity for, not a threat to, the high street. There needs to be the removal of the ‘physical versus online experience’ for brands, and instead blend the two together, which is made possible through mobile technology. Digital transformation grants a huge opportunity for traditional retail. And no better an example than Amazon, the poster child of online retail. Amazon had previously acknowledged the value of a physical retail channel and had opened physical locations for its books and fresh produce business streams. In August 2020, post COVID-19 lockdown, it has continued with its plan to open thirty physical stores in the UK. High street trends Alongside digital, many trends that were perhaps bubbling under the surface of the retail high street have now made their way to the forefront of securing the new landscape.  Sustainable shopping has been accelerated by the crisis. In the last couple of years, retailers’ attention has shifted to focus on making their supply chain and working practices eco-friendlier and socially responsible. Lockdown and our post-retail experience has seen a call for shopping and supporting our local businesses Lockdown and our post-retail experience has seen a call for shopping and supporting our local businesses. Shoppers are more engaged with their local high street now and visiting it more than ever before. Motivated by the instinct to protect their local community. Data has also been key to the new high street. This works both ways, as shoppers are now more informed and in control than ever before. The power of smartphones and increased data coverage has lead to simple but powerful capabilities, like being able to run a price comparison quickly and conveniently. Since a majority of consumers now operate with the ‘mobile mindset’, gone are the days when they will settle for what’s available. Surviving in this new world To survive in this new world, data can support creations of compelling omnichannel experiences.  It can help to build loyalty based on customer values, wants and needs.  And, it allows ways for retailers to understand how customers are moving around the high street to better predict their requirements. Data proves a holistic view of how, where and when customers spend.  Knowing where consumers spend time in store and in which department, demonstrates an understanding of their interests and purchasing choices.  Knowing these preferences, creates the foundation for any great customer experience. The technology-led high street In theory, with so many different opportunities for the high street, it is not the strongest or the most intelligent who will survive but those who can best manage change. To deliver in practice, retailers need to lay the foundations for more efficient operations, to meet consumer demands quickly, efficiently, and cost (and time) effectively. Technology arguably holds the key to the challenges of raising standards.  And it’s in small ways that it can make a difference.  For example, instead of keeping customers waiting while members of staff hunt for a charged-up tablet device to look for stock levels or product information, an automated retail asset management solution means this essential knowledge is right at hand. Even seemingly simple processes can be automated to deliver service and improved business efficiency. For example, on average, it takes staff members six minutes to find a key or working device. That is equal to 42 minutes in productivity time every week for each employee, which can cause losses of up to £40,000 a year. This is where an effective key management system minimizes downtime and cuts unnecessary costs. Traka is supporting businesses, including Primark and leading department stores, to implement new strategies for the critical control of access to key and equipment, enabling more effective use, and in turn quicker customer response times. Asset management solutions With a fully automated asset management solution in place, valuables such as keys, cash trays, stock and equipment (e.g. handheld scanners) can be monitored and maintained. A full audit trail with real-time reporting means retailers can see exactly who has removed which device, when it was taken and when it has been returned. This results in staff becoming more accountable and equipment being utilised more efficiently, eliminating the need for arduous and costly manual administration. Reshape the bricks-and-mortar infrastructure and breathe new life into the high street By streamlining processes and effectively protecting business assets, Traka supports in-store retail in their ambition to becomes a ripe opportunity to “innovate, delight and create stronger ties with customers.” And become an integral touchpoint in the future of commerce, helping retailers to adapt to the new retail landscape. In summary, there’s the opportunity to reshape the bricks-and-mortar infrastructure and breathe new life into the high street. The industry needs future-focused visionaries who can provide a fresh perspective and reinvigorate bricks-and-mortar retail in the years to come, utilising tools available to them to enhance their proposition to the new post-lockdown consumer.

The New Marriage Between AI and Stadiums
The New Marriage Between AI and Stadiums

Stadiums around the world are still paralyzed from the effects of COVID-19. Fans and spectators in masses have been absent from stadiums since April and there doesn’t seem to be a concrete plan on how or when they’ll be able to return to near capacity. The NBA recently opted to form a bubble philosophy concept in Disney’s facilities, although it’s been a relative success, it’s also been a $200 million temporary solution. This then begs the question: How long can stadiums survive like this without spectator’s present? History tells us that stadiums, venues and sport recover from disasters, so what can stadiums do to speed up the process? This is the catalyst for AI to be integrated on mass level to stadiums around the world. AI is the answer AI’s role in getting fans and spectators back is huge, through capabilities such as: Social Distance Monitoring Crowd Scanning/Metrics Facial Recognition Fever Detection Track & Trace Providing Behavioural Analytics Technologies such as IREX.ai is now working alongside National Leagues, Franchises and Governing Bodies to implement AI surveillance software into their CCTV/surveillance cameras. This is now creating a more collaborative effort from the operations team in stadiums, rather than purely security. Stadiums around the world are still paralyzed from the effects of COVID-19 AI surveillance software such as IREX.ai when implemented into the surveillance cameras can be accessed by designated users on any device and on any browser platform. Crowd metrics Arming stadiums with AI-powered surveillance tools can detect crowd metrics such as “people counting” and “group statistics”. This ensures stadium personnel can monitor social distancing with precision, accuracy and immediately. Alerts can be set up throughout parts of the stadium to alert senior staff members when overcrowding can appear with real time videos, analytics and photos to their hand-held device, such as a smartphone. Fever detection Thermal cameras have been implemented throughout facilities including stadiums and are helping assist to spot people with elevated temperatures. What IREX.ai implements is an alert system, coupled with facial recognition of any individual(s) that read an elevated body temperature. This alert system then provides security and health officials with a photo of the individual with the elevated body temperature, meaning staff can react quicker to the situation prevent this individual from entry. Pandemic monitoring by facial recognition  Thermal cameras have been implemented throughout facilities including stadiums and are helping assist to spot people with elevated temperatures Through facial recognition, staff members will be able to locate individuals through simply uploading a photo. It has never been easier to find a person of interest. With masks becoming an everyday part of society, facial recognition has come under scrutiny regarding the accuracy when a mask is worn. Irex.ai still maintains a 96% accuracy with individuals wearing masks and can set up alerts for any individuals not wearing a mask. Another important aspect of facial recognition is finding persons of interest quickly through technology like IREX.ai’s “searchveillance”. The future is here. Designated staff can track a person from when they enter the stadium by simply uploading their photograph. An example of how this can assist stadium personnel is to help relocate lost children inside the stadium with their guardians/parents when they are separated. Another attribute would be any individuals banned from entering the stadium would trigger alerts once they appear under surveillance, a fantastic collaborative tool to use with Law Enforcement.    Return on investment With security solutions, one of the biggest issues with any security investment is a lack of an ROI. This is where AI security is breaking the mould. The ability to provide business analytics, consumer/fan behaviours, traffic patterns, etc, allows other departments within the organization to gain vital information that can assist with their strategies and practices. Stadium security will never be the same in a post-COVID world, so why will its practices stay the same? AI & Stadiums is no longer the future, it’s the 2020 solution.

Thermal screening: The Technology That Will Lead Us Out of Lockdown
Thermal screening: The Technology That Will Lead Us Out of Lockdown

Across the world, the impact of the current pandemic has majorly disrupted how we function in our everyday lives, as a society, and the ways in which we do our jobs. Throughout, our personal safety and wellbeing, as well as that of our families, neighbours and colleagues, has been paramount - and adapting our day-to-day lives to meet social distancing measures has been a learning curve for us all. As we start to reassemble normal life, precautionary measures will continue to be put in place to achieve the universal aim of mitigating the spread of the virus as much as possible. As different countries reach new stages of this process, some parts of the world continue to live and work in lockdown, while some are beginning to open up. This means governments, as well as businesses and organizations, will need to think beyond one-way systems and sanitation stations to contain the risk of infection as more people begin to return to the outside world. Tracing the spread of COVID-19 Of course, this will need to be driven by higher-level support from leaders in government, healthcare and technology to develop innovative ways of tracking and tracing the spread of COVID-19. From contact tracing solutions, to self-reporting apps and thermal screening cameras – governments and businesses across Europe have a new responsibility to seek and reinforce the most effective ways to ensure people’s safety. These measures are particularly pertinent to those reopening their doors as lockdown eases, and those returning to a daily routine of commuting to and serviced office spaces. As more and more people begin to move through public and commercial areas, we will rely more on technology to run in the background to ensure safety and wellbeing is monitored - much like that of the everyday CCTV camera. Thermal temperature screening cameras One piece of technology that we can expect to see as more commonplace is the thermal temperature screening cameras and monitoring system. An example of this kind of device, is D-Link’s recently launched all-in-one, intelligent fever screening kit – which includes a dual-lens thermographic camera, blackbody calibrator, as well as integrated management software. Governments, as well as businesses and organizations, will need to think beyond one-way systems and sanitation stations to contain the risk of infection The premise of temperature screening cameras like this one, is to harness thermal imaging technology coupling it with AI to identify if a person is experiencing elevated temperatures, and raise the alarm automatically when someone at risk of spreading is detected. To monitor the progression or depletion of COVID-19, technologies such as AI facial recognition will play an important role in mitigating the risks of the virus spreading. Thermal cameras that use AI can easily capture and manage employee’s temperature and stop their entrance if a fever is detected. For this reason, such devices are normally installed in a doorway or entrance to a building to quickly detect and identify those displaying symptoms before entering a building. This type of surveillance will be detrimental to the management of COVID-19 in the world of a ‘new normal’ – as companies feel their way out and learn as they go along with people’s health and wellbeing continuing to be center of the mind. Just as lockdown has had an impact on physical as well as mental health, so too will the adjustment to living life post-pandemic. Not only in getting used to and dealing with the emotional and mental pressures of life on the ‘outside’ as they leave lockdown, but they also face the very real risk of contracting the virus and the worries they may have of spreading it. Appropriate installation of temperature screening Companies and organizations have a responsibility in these times to play a supportive role towards employees, such as allowing them to continue working from home until they feel comfortable to work in an office setting. Equally, as restrictions ease, employers have a duty to make the workplace a safe place that is able to uphold the wellbeing of staff, which is where, as we wait for a vaccine, we must make use of the available technology. However, in the case of the thermal camera, in order for it to deliver effective results, it must be installed appropriately. To support this, we have outlined some key points to consider when deploying a temperature screening camera here: Choose a solution that features a blackbody calibrator – a vital part for any temperature screening device. A blackbody calibrator is the basis for accurate calibration of infrared thermography devices and allows the device to accurately detect a fever. Check for facing windows or doorways and heat sources such as radiators as these increase the risk of stray heat or cold sources throwing off readings according to the ISO standard associated with this type of equipment Be wary of weather and changes in climate as the device will need time to acclimatise – in order for readings to be clear individuals coming in from outside must wait five minutes before being screened When mounted, the camera must face individuals head-on and in parallel with their face to capture the inner eye area which is crucial for temperature reading Consider an option using AI which will automatically recognize individuals based on photos in the system Check applicability and legality of temperature screening cameras before deploying There’s a long way to go before life will fully return to normal. In the meantime, and to help everyone along the way, it’s essential that the right measures are in place to protect the physical and mental wellbeing of those we are responsible for. For anyone who is exploring options, know that there is help out there to provide guidance and expertise on the solutions that will be right for you and your business - now, as we go through the remainder of lockdown, and as we slowly move back into everyday lives.

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Johnson Controls Acquires Qolsys, Inc. To Enhance Its Smart Building Solutions Portfolio
Johnson Controls Acquires Qolsys, Inc. To Enhance Its Smart Building Solutions Portfolio

Johnson Controls has announced it has acquired the remaining stake of Qolsys Inc., a globally renowned residential and commercial security and smart-home manufacturer, after owning a majority stake in the company since 2014. Smart building solutions expert Qolsys enhances Johnson Controls global innovation platform, delivering next generation security and smart building solutions. The Qolsys founders and leadership team will remain in Silicon Valley (San Jose, California), assuming key roles in Johnson Controls’ global intrusion business. Qolsys enhances Johnson Controls global innovation platform, delivering next-gen smart building solutions Johnson Controls continues in its mission to deliver smarter, safer, more intelligent and connected buildings, by deploying emerging technologies, such as embedded IP, artificial intelligence and machine learning through state-of-the-art solutions and partnerships. Johnson Controls is at the forefront of fundamental transformation of how spaces and places are perceived and enjoyed by balancing and responding to the flow of information, services and people that occupy buildings. OpenBlue digital platforms By applying data from both inside and outside buildings, Johnson Controls’ OpenBlue digital platforms empower customers to manage operations, while delivering safety and security in dynamic and agile environments.       "Qolsys has grown from a startup to a renowned security platform provider with over 4,000 dealers and service providers worldwide. Johnson Controls sees long-term opportunities to bring Silicon Valley innovation and culture to our broader cloud-enabled IoT solutions in building management, fire and HVAC businesses," said Jeff Williams, President of Global Products, Johnson Controls. "The opportunity to acquire Qolsys allows Johnson Controls to achieve operational efficiencies and scale across our global markets, while further enhancing the suite of products and services offered on our digital platform, OpenBlue." IQ Panel 2 Plus and peripherals The award-winning IQ Panel 2 Plus and peripherals have driven explosive growth in North America and across the globe with future-proof features, supported by over-the-air software updates, built-in panel camera, Bluetooth disarming and innovative installation, and diagnostic tools to reduce costs and increase user engagement and satisfaction. Qolsys continues to show consistent growth of services and dealers, which led to US$ 150 million in revenues during fiscal year 2019.    "As the world becomes more connected and the innovation curve continues to ramp at unprecedented speed, we are excited to join Johnson Controls," said Dave Pulling, Qolsys Chief Executive Officer (CEO). Dave will be occupying the post of Vice President and General Manager of the global intrusion products business for Johnson Controls, which had US$ 500 million in revenue in fiscal year 2019. Advanced cloud-enabled solutions firm This is a major milestone in our 10-year journey to disrupt and transform the security industry" Dave adds, "We are committed to our customers in the security channel while continuing to invest in our roadmap and emerging verticals around the globe. This is a major milestone in our 10-year journey to disrupt and transform the security industry with advanced cloud-enabled solutions that transcend traditional intrusion offerings including advanced automation, energy management, apartment management, building management and wellness for aging in place." The combined volume of Qolsys, DSC, Bentel, Visonic - PowerG and Tyco products positions Johnson Controls as the market share major in advanced security solutions worldwide. IQ Hub, Panel, Water and Router products Qolsys recently announced roadmap products, including the IQ Hub, a lower-priced, third-generation IQ Panel; the IQ Router, a next-generation mesh networking solution to elegantly address the rapidly complex connected home; IQ Water, a connected water shut-off valve designed for mass market retrofit and a fourth generation IQ Panel due in 2021 with Qualcomm chipset supporting AI, M2M and next generation connectivity. Johnson Controls will offer Qolsys products throughout global markets. The IQ Panel 2 Plus and a full line of security and home automation devices are available from authorized Qolsys distributors.

Tyco To Launch A Wide Range Of Access Control, Intrusion And Video Products At The Security Event 2019
Tyco To Launch A Wide Range Of Access Control, Intrusion And Video Products At The Security Event 2019

Visitors to The Security Event will be among the first to see live demonstrations of some of the latest products to be launched by Tyco, the security division of Johnson Controls. A wide range of access control, intrusion and video products from the American Dynamics, Exacq, Illustra, Bentel, CEM Systems, DSC, Kantech, Software House and Visonic brands, which are supplied under the Tyco umbrella, will be on show on stand SE102. These include: Access Control Credential iotega, an all-in-one smart security and home automation platform for residential and small commercial properties A new camera to cloud solution which provides a cost-saving and efficient and method of managing IP cameras and securely storing video in the cloud. The recently launched Illustra Flex IR 30 x PTZ cameras which have adaptive IR illumination that adjusts the intensity of the IR in line with the operator controlled zoom setting of the camera. A new 8 channel VideoEdge Deep Intelligence Network Video Recorder (NVR), which utilizes machine learning techniques with the help of a powerful Graphic Processing Unit (GPU). This optimizes the ability of the NVR to display highly accurate video intelligence compared to standard methods of video analytics. Kantech EntraPass software which enables users to operate any number of doors where card access is required and provides support for a server based Go Pass mobile App that allows card holders to use their mobile phones as an access control credential. iotega, an all-in-one smart security and home automation platform for residential and small commercial properties. Commercial Security Exhibition Tyco is a Founding Partner of The Security Event which takes place at the NEC Birmingham on 9-11th April, 2019 and is intended to fulfill the need for a UK focused commercial security exhibition. “The opportunity to take an active role as a Founding Partner in an industry event which will be at a location which so many of our customers consider ‘home’, is extremely welcome,” said Gordon Morrison, GB Sales Director for the Tyco Security Products access control and video brands. “The concept, focus and size of the show makes it ideal for us to showcase our unified fits with our requirements and plans for a major part of our business."

OnSSI’s Ocularis 5.0 And C2P Integration Enhances Security Systems
OnSSI’s Ocularis 5.0 And C2P Integration Enhances Security Systems

On the heels of the release of Ocularis 5.0, OnSSI has now announced the introduction of several new technology integrations for its recently released VMS with C2P’s software solution. Ocularis 5.0, which is based on a new recorder, maximizes HDD storage effectiveness with dynamic data management for automatic storage load balancing, End-to-End 256 bit AES Encryption and edge recording support. The newly certified integrations with Ocularis 5.0, provide security professionals with valuable situational information across a wide range of applications including banking, access control, asset tracking, license plate recognition and point-of-sale. “The correlation of video and data creates an extremely effective and intelligent security solution,” said Ken LaMarca, VP of Sales and Marketing, OnSSI. “Ocularis’ open architecture not only makes this integration possible, it results in a powerful tool that meets a variety of demanding applications and delivers comprehensive intelligence across multiple platforms. Most important, beyond the power of these integrations, the systems provide vital information, better enabling the operators to assess emerging situations and provide them with information to choose an appropriate course of action.” Details On These Integrations Are As Follows: Banking Integrations with Diebold and Fiserv for teller terminals and ATM deployments allow for TCP/IP text and/or events to be streamed live directly to Ocularis in the form of JPEG images. The TCP/IP data is also stored as texts for forensic searches afterwards. All banking transactions are time synchronized with area video surveillance in real-time and includes real-time charting of specific events. Access Control These integrations with Axis, DMP, DSX, FST21, Hirsch, ISONAS, Keri Systems, Keyscan, and RBH provide for real-time access control activity and user defined, real-time on-screen event annotation. The seamless integration with OnSSI provides real-time analytics which enables users to define rules based on the text received from the access control system. These rules are then used to engage the full power of the Ocularis Event Fusion engine to push video of the event to predefined client screens, lock/unlock doors, blow horns, turn PTZs, send email and SMS alerts, etc. The C2P framework also includes a powerful text search tool, linking all texts received from the access control system with stored surveillance video. Reports are available for export as CSV files and also as video evidence. Asset Tracking Traditional asset tracking is enhanced by this integration, allowing users of Visonic RFID or generic bar code readers to see real-time onscreen notifications of asset activity, as well as email and SMS alerts. The information can be exported for video evidence or as a CSV file for reporting purposes. License Plate Recognition This LPR integration with ELSAG, HTS, Inex/Zamir, Mango, PlateSmart and Vigilant Solutions provides users with real-time onscreen confirmation of LPR activities, the ability to graph specific events, and time synchronization of all license plate reads with area surveillance video. Onscreen event connotation, email and SMS alerts, a powerful search tool for all LPR text, and stored video are included. Exports include reports as a CSV file or video evidence. Point-Of-Sale Integrations with IBM RMS, LOC, Micros, NCR Radiant, and POSitouch provide for all POS transactions to be time-synchronized with all Ocularis surveillance video. Real-time features include onscreen POS terminal activity, time graphing of specific events and POS transaction analytics enabling users to quickly find activities of interest. User-defined event annotation via onscreen messaging and push video, email and SMS alerts are also included. Video evidence can easily be exported as CSV files or displayed onscreen as a camera view. “Working with OnSSI to accomplish this integration has been a smooth and positive experience thanks to the open architecture of Ocularis 5.0,” said Paul Eaton, President and CTO, C2P. “The solution efficiently addresses the complexities of bringing together video and data for highly effective use in security applications.”

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