Motorola Solutions has been recognized by The Monitoring Association (TMA) as a Platinum Communications Partner for its involvement with the Automated Secure Alarm Protocol (ASAP) system. This acknowledgment highlights Motorola's role in strengthening the public safety infrastructure, supporting telecommunicator wellness, and advancing digital communication between monitoring centers and public safety agencies.
Motorola Solutions, a major provider of computer-aided dispatch (CAD) systems, promotes ASAP integration among emergency communications centers (ECCs) and ensures connectivity within its CAD solutions.
Emergency Communications Workflows
In 2025, Motorola Solutions launched a cloud-based feature to ease the integration of ASAP data into emergency communications processes.
Motorola Solutions launched a cloud-based feature to ease the integration of ASAP data
Recently, the company extended this feature across its command center software suite, including CommandCentral Aware, PremierOne, and Flex, to ensure smooth ASAP connectivity. This expansion supports quicker deployment by public safety agencies with fewer technical challenges. For ECCs using Motorola's CAD systems, ASAP integration becomes a seamless addition, reducing deployment time and expenses.
Enhanced Situational Awareness
Todd Piett, senior vice president of Command Center and Cloud Solutions at Motorola Solutions, stated, “Seconds can make all the difference in an emergency. By creating a direct digital connection between alarm companies and 911 dispatch software through the ASAP Service, we can help keep emergency lines open for those in need while reducing manual coordination for dispatchers.”
The ASAP AWS GovCloud capabilities offer ECCs a streamlined, secure, and standards-based method to receive alarm data directly in their CAD workflows. This integration reduces the need for manual call handling and minimizes call-processing times and transcription errors, leading to better-informed responses, quicker dispatch times, enhanced situational awareness for field responders, and reduced workload for telecommunicators.
Time-Sensitive Emergencies
The company reviews deployment progress and supports ongoing program expansion
St. Joseph County, Indiana, which recently implemented the cloud-based alarm integration, exemplifies the practical benefits of the system. As the first in the nation to leverage this technology, the St. Joseph County 911 Consolidated Communications Center is set to save telecommunicators 350 hours annually, focusing their efforts on the community's most urgent emergencies.
Karen Carlson, vice president and general manager of ASAP Service, remarked, “Working with Motorola Solutions CAD systems enables us to meet agencies where they already are — within their existing CAD environments. By integrating directly into the tools ECCs use every day, we make it easier for agencies to adopt ASAP and begin seeing meaningful improvements in call handling and response efficiency.”
Motorola Solutions continues to actively collaborate with its ECC customers in promoting and deploying the ASAP service. Through regular working sessions with TMA, the company reviews deployment progress and supports ongoing program expansion, a commitment reflected in TMA’s Platinum Partner designation.
The Monitoring Association (TMA) announced that Motorola Solutions has been named a Platinum Communications Partner in support of the Automated Secure Alarm Protocol (ASAP), recognizing the company’s leadership in improving the public safety ecosystem, telecommunicator wellness and modernising digital alarm communication between monitoring centers and public safety agencies.
As one of the largest providers of computer-aided dispatch (CAD) systems, Motorola Solutions encourages ASAP adoption among emergency communications centers (ECCs) and works to provide connectivity to ASAP Service within its CAD solutions.
Emergency communications workflows
In 2025, Motorola Solutions introduced a cloud-based capability to simplify integrating ASAP alarm data into emergency communications workflows. The company recently expanded this capability across its command center software portfolio, including CommandCentral Aware, PremierOne and Flex, to promote seamless ASAP connectivity for its customers.
This integration helps public safety agencies deploy the service more quickly and with fewer technical barriers. For ECCs already using Motorola Solutions CAD systems, enabling ASAP becomes a natural extension of their existing infrastructure to help reduce deployment time and cost.
Enhanced situational awareness
“Seconds can make all the difference in an emergency,” said Todd Piett, senior vice president, Command Center and Cloud Solutions, Motorola Solutions. “By creating a direct digital connection between alarm companies and 911 dispatch software through the ASAP Service, we can help keep emergency lines open for those in need while reducing manual coordination for dispatchers.”
The ASAP AWS GovCloud capabilities provide ECCs with a streamlined, secure, resilient and standards-based method to receive alarm data directly into their CAD workflows. For the ECC, this eliminates manual call handling and reduces call-processing times and transcription errors. The result is better-informed responses, faster dispatch times, enhanced situational awareness for field responders and reduced workflow for telecommunicators for them to focus on higher-priority incidents.
Time-sensitive emergencies
A recent deployment in St. Joseph County, Ind. demonstrates that impact in practice. As the first in the nation to deploy the cloud-based alarm integration, the St. Joseph County 911 Consolidated Communications Center is on pace to save the county’s telecommunicators 350 hours a year that would otherwise have been spent on the phone, helping them keep 911 lines clear for the community's most time-sensitive emergencies.
“Working with Motorola Solutions CAD systems enables us to meet agencies where they already are — within their existing CAD environments,” said Karen Carlson, vice president and general manager of ASAP Service. “By integrating directly into the tools ECCs use every day, we make it easier for agencies to adopt ASAP and begin seeing meaningful improvements in call handling and response efficiency.”
Motorola Solutions is also actively working with its ECC customers to promote and deploy the ASAP service. The company maintains ongoing collaboration with TMA through regular working sessions to review deployment progress and support the program's continued expansion. This level of engagement and operational coordination reflects the commitment recognized by TMA’s Platinum Partner designation.
