Motorola Solutions has introduced Assist Suites, a new collection of role-based AI systems targeting public safety operations.
These suites are crafted to provide precise intelligence to suitable individuals swiftly, thereby enhancing emergency response, ensuring operational accuracy, and reinforcing transparent reporting. By integrating data from diverse sources such as 911 calls, body and in-car cameras, and radio communications, Assist Suites compile a comprehensive intelligence thread for decision-makers.
Improving Emergency Response
The Dispatcher Assist Suite is designed to optimize the intake of 911 information, as well as bolster emergency dispatch and coordination efforts. Meanwhile, the Responder Assist Suite focuses on improving the safety of officers in the field and easing the workload associated with report writing.
Narrative Assist: Streamlining Report Writing
Research indicates that nearly half of a 911 call handler's time is spent verifying information
The standout feature of this suite is Narrative Assist, a tool that cross-references an officer's account with various incident data sources to produce a report based on verified information. This tool not only highlights discrepancies for review but also logs all AI-generated suggestions, ensuring that human oversight remains intact.
Research indicates that nearly half of a 911 call handler's time is spent verifying information, with officers dedicating around 40% of their shifts to administrative tasks rather than community interaction. Assist Suites aim to address these challenges brought on by a surge in data and a shortage of public safety personnel.
Time-Sensitive Solutions
"In public safety, time can be the difference between a successful outcome and a tragedy," stated Mahesh Saptharishi, executive vice president and chief technology officer at Motorola Solutions. "Assist saves time and time saves lives. It supports each emergency responder's needs by seamlessly passing intelligence from one person to the next for enhanced accuracy, speed, and safety."
AI's value is acknowledged to differ significantly between command centers and patrol cars, with future suites planned to cater to a wider array of public safety and enterprise security roles.
Enhancing Call Handling Efficiency
During 911 calls, inefficiencies can result in lengthy exchanges of critical information
During 911 calls, inefficiencies can result in lengthy exchanges of critical information. The Dispatcher Assist Suite offers real-time transcription and translation services to remove language barriers, streamlining call handling by surfacing key terms such as "gun" or "heart attack," and suggesting immediate actions.
Stephen Kennedy, Assistant County Administrator, Board of Sumter County Commissioners in Florida, emphasizes, "Real-time transcription and call summary give telecommunicators the important parts of the 911 call in real-time to send to responders. They aren’t losing anything, and they don’t have to lose time checking the details; it’s right in front of them."
Meeting Administrative Demands
Beyond emergency calls, Assist also aids in handling non-emergency calls, which can consume up to 65% of a call handler's workload in some areas, ensuring focus remains on urgent 911 situations.
First responders often encounter different scenarios upon arrival compared to dispatched incident details. The Responder Assist Suite enables them to verify situational data before reaching the scene, using voice-activated queries for increased situational awareness. Additionally, it automates evidence tagging and sensitive data redaction to facilitate rapid documentation and privacy support.
With report writing being a significant administrative challenge for 70% of officers, Narrative Assist automates the cross-referencing of an officer's narrative against multiple data points to ensure factual accuracy.
"Motorola Solutions has helped us step into modern policing and made our department a lot more efficient, easily saving us up to 40 hours a week with these AI technologies," remarked police sergeant Michael Sellner of the White Bear Lake Police Department, Minnesota. "We’ve seen Narrative Assist cut report writing time from an hour down to 15 minutes and Redaction Assist drop video redaction time from 35 hours to just one. The AI features in Motorola Solutions’ Responder Assist Suite allow our officers to stop staring at screens and get back to proactive policing."
Motorola Solutions announces the launch of Assist Suites, a portfolio of role-based AI for public safety solutions designed to deliver the right intelligence to the right person at the right time. Assist Suites synthesize multiple sources of data from across an agency - 911 audio, body and in-car camera footage, radio transcripts and more - into a unified thread of intelligence to help accelerate emergency response times, enhance safety and transparently support the highest levels of operational and reporting accuracy.
The Dispatcher Assist Suite helps streamline 911 information intake and emergency dispatch and coordination, and the Responder Assist Suite helps enhance field officer safety and reduce the administrative burden of report writing.
Flagship report-writing tool
The suite’s flagship report-writing tool, Narrative Assist, cross-references an officer’s first-hand account with multiple sources of incident data to build a police report grounded by verified intelligence. Assist highlights discrepancies for the officer’s review to maintain human-led oversight and retains a clear audit log of all AI suggestions.
Research reveals that nearly half of a call handler’s time on 911 calls is spent verifying information, while officers spend approximately 40% of their shift behind a keyboard rather than in the community. Assist Suites are designed to address role-specific challenges driven by the dual crises agencies face: a massive influx of data and a critical shortage of public safety personnel.
Additional public safety
“In public safety, time can be the difference between a successful outcome and a tragedy,” said Mahesh Saptharishi, executive vice president and chief technology officer, Motorola Solutions. “Assist saves time and time saves lives. Assist supports the specific needs of each emergency responder, seamlessly transitioning intelligence from one person to the next to improve accuracy, speed and safety.”
The role-based suites recognize that AI’s value can significantly vary in the command center versus a patrol car. More suites will follow this year to support additional public safety and enterprise security roles.
Real-time transcription
Every second counts when someone dials 911, and research shows that 40% of 911 calls suffer from the inefficient exchange of information between roles. The Dispatcher Assist Suite provides real-time call transcription and scrolling translation to address language barriers that can add an average of 70 seconds to the call. Assist can highlight keywords like “gun” or “heart attack” and suggest immediate actions that allow call handlers to focus on faster and safer responses versus data entry.
“Real-time transcription and call summary give telecommunicators the important parts of the 911 call in real-time to send to responders,” said Stephen Kennedy, Assistant County Administrator, Board of Sumter County Commissioners, Florida. “They aren’t losing anything, and they don’t have to lose time checking the details; it’s right in front of them.”
Accelerating records documentation
Additionally, Assist helps resolve non-emergency calls, which can account for 65% of call handlers’ workloads in some regions, keeping human attention focused on 911 crises.
Officers report that about 40% of the time, incident details received en route differ from what they encounter on scene. The Responder Assist Suite helps give first responders a verified picture of the situation before they arrive. On scene, Assist enables voice-activated queries of an agency’s data for eyes-up situational awareness and safety in the field. Assist can also automatically tag evidence and redact sensitive subjects and objects to accelerate records documentation and support privacy.
Significant administrative challenge
Its Narrative Assist tool further helps solve the weight of report writing, a task that about 70% of officers identify as a significant administrative challenge AI can help address. Assist automates the critical process of cross-referencing the officer’s account with multiple data sources to verify facts and identify discrepancies, supporting the most accurate account of events.
“Motorola Solutions has helped us step into modern policing and made our department a lot more efficient, easily saving us up to 40 hours a week with these AI technologies," said police sergeant Michael Sellner of the White Bear Lake Police Department, Minnesota. “We’ve seen Narrative Assist cut report writing time from an hour down to 15 minutes and Redaction Assist drop video redaction time from 35 hours to just one. The AI features in Motorola Solutions’ Responder Assist Suite allow our officers to stop staring at screens and get back to proactive policing.”
