HID has unveiled an enhancement to its visitor management capabilities by integrating its HID ATOM™ document reader and HID U.ARE.U® facial recognition module with Soloinsight's CloudGate™ platform.
This collaboration aims to upgrade the self-service visitor check-in kiosk developed by Connected Technology Solutions (CTS). Intended for large-scale enterprises and sensitive infrastructure sites, this new integration provides an effective way for organizations to verify visitor identities before allowing access, ensuring a standardized and transparent visitor management procedure.
Streamlined Identity Verification
In environments such as hospitals, data centers, corporate offices, and logistics hubs, which handle numerous visitors, contractors, and vendors daily, traditional check-in systems often provide minimal identity verification.
This often allows visitors to enter only a name on a tablet or show an unauthenticated photo ID, posing risks by potentially allowing access to unauthorized individuals. The new integration is designed to mitigate these risks by combining document authentication, facial verification, and visitor management into a cohesive, single solution. This improvement aids security teams in reducing manual identity checks and helps maintain comprehensive records crucial for compliance.
Efficient Visitor Management Process
Once identity is verified, CloudGate logs each transaction into a centralized record
With the updated system, hosts pre-register visitors within the CloudGate platform, which then sends a QR code to the visitor via email. Upon arrival at the kiosk, the visitor scans this QR code and confirms their identity with the HID ATOM document reader, capable of scanning passports, driver's licenses, and mobile IDs. Concurrently, facial recognition through the HID U.ARE.U module verifies the visitor's live facial features, ensuring they match the identity document provided.
Once identity is verified, CloudGate logs each transaction into a centralized record, allowing for comprehensive visitor activity reports that support investigations and compliance needs. The kiosk immediately prints a visitor pass and notifies the host upon successful check-in. Additionally, returning visitors may be granted a host-free check-in when appropriate, further streamlining the entry process.
Key Features and Technical Support
The system delivers improved identity assurance compared to typical technology like phone cameras, which suffer from lighting dependencies and a higher risk of reading errors. The HID ATOM reader is equipped to capture encoded data from various identification formats such as passports, IDs, and electronically embedded security features. Furthermore, a single reader accepts QR codes, mobile IDs, and other documents without the need for multiple devices. CloudGate also maintains compliance records across more than 40 regulatory frameworks, like HIPAA and GDPR, supporting seamless audit and regulatory adherence.
Designed to enhance current systems, the integration includes support for HID Signo readers and mobile credentials, making it compatible with a wide array of existing infrastructure, including approximately 30 PACS and over 150 IT and security integrations. This solution is engineered in the United States at the CTS Wisconsin facility, backed by a three-year warranty, dedicated technical support, installation services, and adherence to ADA standards.
HID announces that its hardware-based HID ATOM™ document reader and HID U.ARE.U® facial recognition module have been integrated with Soloinsight's CloudGate™ visitor management and physical identity and access management (PIAM) platform to enhance the self-service visitor check-in kiosk from Connected Technology Solutions (CTS). Designed for global enterprises and critical infrastructure environments, the integration enables organizations to verify visitor identities before issuing access credentials while creating a consistent, auditable visitor management process.
Facilities such as hospitals, data centers, offices and logistics hubs often manage hundreds of contractors, vendors and visitors each day, yet most check-in processes verify little more than a name. A visitor can type any name into a tablet or present a photo ID that a receptionist has no way to authenticate which means the person issued a badge may not be who they claim to be.
Combining document authentication
For regulated or high-risk facilities, that unverified access creates real exposure: unauthorized individuals gaining entry, gaps in the audit trail when an incident occurs and compliance failures when organizations cannot prove who was on site and when. By combining document authentication, facial verification and visitor management into a single solution, the kiosk helps security teams streamline visitor processing, reduce manual identity checks and maintain detailed records for compliance and investigations.
A host pre-registers their visitor in CloudGate, which sends an email invitation with a QR code to the visitor. At the kiosk, the visitor scans the QR code, then verifies their identity through the HID ATOM document scanner, which reads passports, driver's licenses and mobile IDs. The HID U.ARE.U Face Module runs live face verification and rejects any scan that does not match the identity document or is not a live face.
Reporting and regulatory compliance
CloudGate confirms check-in, the kiosk prints a visitor pass on the spot and the host is notified. Returning visitors can also be granted a hostless welcome where appropriate.
Following identity verification, CloudGate records each transaction in a centralized visitor record, providing security teams with a complete history of visitor activity that supports investigations, reporting and regulatory compliance.
Dedicated technical support
Key differentiators:
- Improved identity assurance. Unlike phone cameras, which depend on lighting, struggle to read embedded security features and carry a higher risk of fake IDs and misreads, HID ATOM captures the encoded data strip on passports and IDs, barcodes and RFID or NFC chips. It also detects document integrity features and produces a consistent scan every time.
- One scanner, any credential. A single HID ATOM reader accepts QR codes, passports, driver's licenses and mobile IDs, so visitors move through check-in without switching devices or lanes.
- Compliance built into the record. CloudGate produces audit-ready evidence across 40-plus frameworks including HIPAA, GDPR, SOC 2 Type II and ISO 27001, helping organizations maintain documentation that supports ongoing compliance and audits.
- Built to elevate existing investments. Native support for HID Signo readers and mobile credentials extends current HID deployments, while CloudGate overlays existing access control vendor-neutrally with roughly 30 physical access control system (PACS) connectors and 150-plus integrations across IT, HR, identity and access management (IAM) and security information and event management (SIEM).
- US-built with enterprise-grade support. Engineered and fabricated at the CTS Wisconsin headquarters and backed by a three-year warranty, dedicated technical support, white-glove installation and full ADA compliance.
