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Q: Mr. Seiter, Mr. Ekerot, you both joined Bosch Building Technologies’ business unit Video Systems & Solutions as Senior Vice Presidents in March 2020, when the Coronavirus pandemic was just beginning. How did your business unit get through 2020? Magnus Ekerot: The crisis was also felt at Bosch. At the same time, demand has risen for solutions that keep businesses open and protect people's health. We offer corresponding video solutions that can make a significant contribution to containing the pandemic. Michael Seiter: Overall, we managed the past year well despite the challenges and have been growing again since the third quarter compared to 2019. We see good opportunities for further growth in 2021. Q: Has the Corona crisis again accelerated the development of smart technologies in the security technology market, and does the security market in contrast to most industries benefit from the crisis more than it suffers? Michael Seiter: The Corona crisis has definitely demonstrated that the future lies in data-driven solutions. Thanks to our product development strategy already being based on this, we at Bosch were very quickly able to develop new products for the ‘New Normal’ and to expand existing products accordingly. To give one or two examples: in cooperation with Philips, we very quickly developed a people counting solution for retail operations – smart Philips displays in conjunction with smart cameras from Bosch that provide protection for staff and customers. The In-Store Analytics software solution was also implemented with additional features. Shop owners can now make decisions based on customer movement data such as “Where do we position products to avoid queues or crowds?” HTD involves a touch-free monitoring system to accurately and speedily identify people with heightened skin temperature The latest highlight is the Bosch Human Skin Temperature Detection solution, in short HTD. This involves a touch-free monitoring system to accurately and speedily identify people with heightened skin temperature at control points in offices, factory floors, or airports. The benefits of previously existing solutions on the market are sometimes called into question. Competitors are often unable to deliver what they promise because, for example, the measured temperature of the skin does not correspond to the core temperature of the person, or fluctuates, due to environmental influences. Therefore, we developed a software-based solution that, in compliance with GDPR, first allows people with potentially elevated body temperatures to be filtered out, and in a second step, allows medical personnel to perform a more targeted fever measurement. Q: You see a lot of potential for the video security industry in new technologies such as Artificial Intelligence and the Internet of Things. What specific opportunities do you mean, and how are you leveraging these technologies at Bosch Building Technologies? Michael Seiter: Bosch has committed itself fully to an “AIoT” – AI meets IoT – strategy. The development of AI algorithms and software, in general, is at Bosch significantly driven in the security space. By AIoT, we specifically mean the networking of physical products and the deployment of artificial intelligence. With AI we aim to enable clients to understand events at an ever-deeper level and predict them in the future – the keyword being predictive – so that they can act proactively. This is particularly important for health and safety. An example is the Intelligent Insights solution where the user can anticipate potentially dangerous situations, for instance in maintaining social distance and a maximum number of people numbers in any one area. Q: From your point of view do you have an advantage over other suppliers when it comes to AI-based products in the video arena? Michael Seiter: The analysis and utilization of video data have long been front and center with us. Since 2016 we’ve been following the strategy of offering AI applications in the form of integrated intelligent video analytics as a standard in our network cameras. Data such as color, object size, object speed, and direction are all measured. Simply put, you can say this is seeing and understanding – which is the principle behind smart security cameras. Today it’s much more a question of intelligent, data-based solutions than collecting high-quality pictures and storing them for the record. Bosch has been investing heavily in AI for years, from which we can benefit greatly in our area. In the first quarter, for example, we will launch a vehicle detector based on deep learning that is already running on our cameras. This will create significant added value for our customers in the area of intelligent traffic control. Q: Mr. Ekerot, what advantages do customers have in AI-based video security from Bosch? Magnus Ekerot: A key advantage is strong customer focus with tailored solutions that are at the same time modular and scalable through new AI algorithms A key advantage is our strong customer focus with tailored solutions that are at the same time modular and scalable through new AI algorithms. Take the example of Camera Trainer, a machine learning software that can be directly uploaded to Bosch network cameras. The camera is thus trained up on recognizing objects and situations – tailored to the specific needs of our customers. If the camera detects the defined scenario, it performs a predefined action in real-time – for example, a count or an alarm. The latest example is our new camera platform Inteox. As a completely open camera platform, Inteox combines Bosch's intelligent video analytics with an open operating system. This allows programmers to develop specific software applications - or apps - for various application purposes. These can then be loaded onto cameras – the same principle as an app store for smartphones. To sum up, Bosch AI applications support customer-specific needs related to data analysis while enabling totally new applications within and beyond the video security market. Q: Can you name a specific current project where Bosch has deployed an AI-based solution? Magnus Ekerot: A current ground-breaking project using our smart cameras is being implemented as a pilot in the USA. Smart Ohio enables users to configure more intelligent traffic flows and thus ensure mobility, safety, and the efficient use of roads today and tomorrow. The new vehicle detector mentioned by Mr. Seiter also plays a central role here. Our overall goal is to provide connected smart sensor solutions for public and private transportation agencies to enable them to operate their roads safely and efficiently. The Intelligent Insights can anticipate potentially dangerous situations, for instance in maintaining social distance and a maximum number of people numbers in any one area Q: Mr. Seiter, you have been involved with the topic of mobility for some time. What experience from your previous job in the automotive business of Bosch might help you when it comes to further develop the video portfolio of Bosch Building Technologies? Michael Seiter: There's a lot to tell. First of all, the development of core algorithms for video-based solutions, whether for autonomous driving, for vehicle interior monitoring, or for our Bosch Building Technologies video systems, all come together at Bosch's Hildesheim location. This gives us considerable synergies and allows us to bring R&D results to market faster and more flexibly. Essentially, assisted driving systems use AI algorithms that process ever-increasing volumes of video data. Attempts are being made to imitate the human being and enable the vehicle to understand better the surrounding environment with its ‘eyes’. This predictive capability is especially critical with autonomous driving. For example, key questions include: “How should the car respond and what could potentially happen next?” “What kind of environment does it find itself in?” etc. There are many activities in this area at Bosch that in my new role in security we can also strongly benefit from. I am now bringing a lot of this experience and existing R&D achievements to Bosch Video Systems & Solutions, which also results in further synergies with our mobility division: At Stuttgart Airport, autonomous driving is already being implemented together with Mercedes-Benz and the parking garage operator Apcoa as part of the "Automated Valet Parking" project, or AVP for short, in which intelligent video systems from Bosch Building Technologies are making a significant contribution. Mr. Ekerot, you have a lot of experience in the video security area. Where do you position Bosch Building Technologies now in this market and what specific goals are you pursuing? Magnus Ekerot: Our clients are looking for reliable partners and products. We are a strong brand; you can rely on Bosch products. Bosch is a thought leader in video and a pioneer in AI applications in this field since 2016. Data security is everything to us: Our products conform to the EU’s GDPR regulations. Beyond that, we have an extensive camera portfolio that complies with the US National Defense Authorization Act (NDAA) for video security devices. This enables our portfolio to be deployed for example within US government buildings. We are planning to conclude more software maintenance agreements with our clients in 2021. These deliver investment and future security for our customers and include for example a ‘patch guarantee’ along with regular updates with new functionalities. This is the first step in a comprehensive plan to access new revenue channels for us and our partners delivering the best technology and excellent service to the end-user! Overall, many new products will be launched this year and this trend will intensify. Our goal is to establish new product families that follow a simple principle: “The development and delivery of disruptive, predictive video solutions that every user can trust because of the underlying sustainable forward-thinking mindset.” It’s been much discussed of late that Bosch is one of the very first companies globally that operates on a CO2-neutral basis. How does sustainability impact your business? Magnus Ekerot: IoT solutions are actually sustainable and contribute to environmental protection Our IoT solutions are actually sustainable and contribute to environmental protection. For example, our cameras are sustainable in that they remain up-to-date through software updates and needn’t be constantly exchanged for new ones. Our systems demonstrate sustainability also operationally as they can be managed remotely. System integrators don’t need to be physically present, thus avoiding unnecessary travel with its accompanying emissions. All in all, Bosch Building Technologies develops ways to accompany and support our clients in reaching their climate goals via new technologies. This can be done, for example, through improved energy efficiency, the total cost of ownership models, organizing and simplifying the supply chain, and helping our customers meet their social responsibilities. The Power of Bosch helps us here to leverage company-wide research to be two steps ahead, a shade faster, when it comes to new technologies and initiatives that our and future generations will benefit from. I should also say that I am personally very proud to work for a company that set an ambitious climate goal for itself and achieved it! Can you already share a preview of your technology innovations in 2021? Michael Seiter: We see great market potential for our cameras that use artificial intelligence and can be updated flexibly throughout their lifecycles. I have already mentioned the deep learning-based vehicle detector in our cameras. More such solutions – also for other applications where object and person recognition are important – will follow in the course of the year. And the best part is: with AI, the more data we collect and the more intelligently we use it, the better the solutions become and the more added value they bring to the customer. This will revolutionize our industry! Another example is our cloud-based solutions, for example for alarm monitoring. Here, we can now also integrate third-party cameras and, building on this, offer and jointly develop our intelligent software-based solutions. This gives our customers more opportunities to take advantage of the opportunities created by AI. The trend towards integration of the various security technologies seems to be driven mostly by the rapid progress in software development. Does this affect full-range suppliers such as Bosch and what specific plans for fully integrated security solutions do you have for the future? Michael Seiter: Naturally, this suits us as a full-scope supplier. Bosch solutions are deployed in many cross-domain client projects. We have experts for the different domains under one roof and a strong brand with the same quality promise for all areas. Nevertheless, it is always also about specific domain excellence. Only when you master all different areas and have profound and proven expertise in each of them you can succeed in integrated cross-domain projects. The respective business units craft their future strategies and innovation roadmaps with this in mind – as we do in the field of Video Systems & Solutions. Our business unit offers fully integrated Bosch video solutions that can be extended and operated on open systems. This is why we drive open platforms such as Inteox, to offer customers from a wide range of industries the right solutions. Our Bosch Integration Partner Program that we launched in 2012 is also heading in this direction – every product can be integrated into multiple other systems and VMS solutions. In summary: At Bosch, we are both a one-stop-shop, but also an open-system, meaning we offer customers maximum flexibility in their choice of products and services.
A defibrillator can save the life of a person suffering from cardiac arrest – but it is most effective when used in the first few minutes of the patient collapsing. Studies have shown that a shock given within the first three minutes provides the best chance of survival and even one minute of further delay can substantially lower the chances of recovering. Public Access Defibrillators (PADs) were created to allow untrained members of the public to deliver life-saving treatment in those precious minutes before an ambulance arrives. There are currently over 10,000 in the UK, located in parks, offices, high streets and sporting venues, and they are especially popular in rural communities, where ambulance response times are longer. Every second counts Over the years there has been a long-running debate as to whether PADs should be kept openly accessible or locked. Leaving them open could lead to theft, vandalism or misuse. Leaving them locked could mean that precious moments are lost waiting for a local guardian to arrive – and could even cost a life. To save as many lives as possible, it’s clear that PADs need to be available 24/7, fully operational and easily accessible to users and local guardians. But there is a solution that can meet all these conditions – a lock that can protect against vandalism while providing convenient instant access when required. Life-saving solutions Over the years there has been a long-running debate as to whether PADs should be kept openly accessible or lockedDigital locks are ideal for securing PADs because they don’t require a key, and anyone can be given access over the phone. In the case of a cardiac arrest, the user calls 999 and the ambulance controller provides them with a simple, easy-to-remember code. The ambulance controller can then advise them, step by step, what to do. Local guardians, who have responsibility for the PAD, can be provided with an override key to enable them to monitor and maintain the defibrillator. The PAD cabinets built by Duchy Defibrillators show exactly how this works in practice. Based in rural Cornwall, Duchy Defibrillators manufactures, supplies and installs monitored PAD cabinets. To provide public access to the defibrillators, it needed a lock that could keep its cabinets secure, make them easily accessible and withstand the stormy Cornish weather. Codelocks recommended a digital electronic lock that could operate on a standalone battery, making it especially suitable for remote areas. As well as offering flexible access, digital locks come with a range of varying options and functions to suit different applications. As Duchy Defibrillator cabinets are installed in a wide variety of locations and sometimes need to withstand outdoor exposure, it opted for a robust electronic digital lock that is both affordable and easy to set up. A digital-access revolution Using smart locks in combination with a dedicated app or portal allows operators to send time-sensitive codes to end-users The example of Duchy Defibrillators shows how digital locks can be used to keep defibrillator cabinets secure while affording instant access to users when they are needed. But the flexibility of digital locks also makes them suitable for securing property and equipment in a wide variety of situations, especially for shared and public facilities. This is why you’ll increasingly see digital locks used to secure restricted areas in hospitals, schools and offices, as well as shared facilities like hotel and gym lockers, public restrooms and more. Digital locks are available for a number of specific applications, including doors, lockers and cabinets. They can range from simple mechanical locks through to more sophisticated electronic locks and state-of-the-art smart locks. Using smart locks in combination with a dedicated app or portal allows operators to send time-sensitive codes to end users – making them very popular for contactless entry and with facilities managers that need to manage access to buildings and campuses. One thing is certain – whatever your access control requirements are, there’s a keyless lock solution to suit. The digital access revolution is here.
The experience of the COVID-19 pandemic has made us all more conscious of who is coming and going from our property. Whether it is a family home, business premises or public building, property owners want full control over access for protection and peace of mind. As a provider of access control technologies, we are seeing a growing demand for automated gates with a variety of access control systems. There are a number of considerations that buyers need to make when investing. And as an installer, there is advice that you can offer to help your clients make the right choice for their property. Here are some of the key considerations you’ll need to make and discuss with your client. Whomever you buy from, you should be offered more than a simple instruction manual. Electronic locks, magnetic locks and code security In the first instance, you’ll need to advise on the type of lock and access control available. Electronic locks release on the operation of the automation system to allow the gates to open. Locks are required for all non-locking (also known as reversible) operators and are recommended for any gate on a multi-user site or any gate over 2.5m. Apply the same logic to an automated gate as you would to a domestic door – for example, you wouldn’t fit your front door with a lock on the same side as the hinges or a drop bolt at the hinge end of a manual gate so why dispense with this logic when the gate is automated? Electronic locks release on the operation of the automation system to allow the gates to open There are a number of locks on the market including magnetic locks, drop locks that “shoot” a bolt into the ground and side latching locks. These are all designed for external use. While the gate itself will provide physical security, the customer will want to feel in control of who enters their property, when and for what purpose. Consider access for mail and deliveries, waste disposal and visitors arriving on foot etc. There is a range of options available. Intercom systems will allow the user to vet visitors, keypad entry can allow remote access for visitors with a specific code, remote controls allow an oncoming driver to open the gates without getting out of the vehicle, and a timer control can be used to open or close the gates at certain times of the day. Vehicle detection loops can be installed discreetly under the tarmac allowing the presence of vehicles to exit the gates and prevent closing while obstructed. Sliding gates versus swinging gates There are a number of locks on the market including magnetic locks, drop locks that “shoot” a bolt into the ground and side latching locks Gates can be automated to either swing or to slide open and in the case of swinging gates, the opener may be concealed underground or gate mounted. The most suitable opener for your installation will depend on the space available and the type of gate selected. Concealed underground automation is ideal for highly ornate gates. However, where gates are fully infilled (typical of many timber designs), gate mounted openers are concealed from the front of the gate by the gate leaf and present a cost-effective option. The choice between slide and swing is largely down to space - swing gates require a clear space for their opening arc while sliding gates require space to one or both sides of the gate. Sliding gates are perhaps the best choice where the drive slopes or when drive space is limited, as they use the least space when opening. Voltage Most swing gate and sliding systems are available in 24v or 230v. The 24v systems still need 230v mains power – there is a transformer built into the 24v control panels. Deciding which voltage to use can include a combination of factors such as the material of the gates, the location of the system and the safety features you want. Concealed underground automation is ideal for highly ornate gates With wrought iron gates, the wind can pass through them whereas with fully boarded wooden gates (popular because they give full privacy) the wind has nowhere to go, so they act like sails. For commercial or industrial applications with larger entrances and a heavy gate, you may need 3 Phase 400v power (sliding gates only). Installing gate motors in confined spaces The environment in which you are fitting may well influence which gate and motor you recommend. Will it be in an exposed area which is subject to the elements? Will it be positioned on a slope? Sliding gates are perhaps the best choice where the drive slopes or when drive space is limited Installers have always faced the challenge of installing gate motors in confined spaces. When fitting a pedestrian gate, there is often limited space in which to work – potentially making an installation time consuming and technically demanding. If this is the case for you, consider a gate operator which is designed specifically for installations with limited space for maneuver. An example of this is the E5 compact gate operator. The operator is not only small but has an optional slide lever attachment designed for installations where there is extremely limited space, meaning that just 8cm of the pillar is needed for installation. What’s more, improved fixing points and a simple ‘hook and fasten’ process means assembly is safe, quick and straight forward. Ultimately, you’ll be looking for a good quality, reliable product with good service. Work with a supplier that offers more than just a manual. If they are happy to offer training, their time and advice when you buy, the chances are you’ll get their support long term.
With the new UKNI mark fast approaching, security professionals in Northern Ireland must be up-to-date on the latest changes and deadline for the new product marking system, says UNION, part of the ASSA ABLOY Door Hardware Group. This covers door opening solutions such as fire-resistant and emergency locks, panic exit devices and door closers. Coming into force from 1 January 2021, the Northern Ireland Protocol ensures that Northern Ireland will continue to follow the EU’s rules on product standards. The Protocol prevents a hard border between Northern Ireland and the Republic of Ireland, yet ensures that the UK leaves the European Union while also benefitting from Free Trade Agreements. Third-Party assessment For manufactured goods, the UKNI mark is the new conformity marking for products placed on the market in Northern Ireland, which have undergone mandatory third-party assessment by an approved body based in the UK. The UKNI mark is the new conformity marking for products placed on the market in Northern Ireland Richard Bromley, Business Development Director at the ASSA ABLOY Door Hardware Group, explains: “In essence, CE marking will continue to be used in Northern Ireland after 1 January 2021, to demonstrate products still meet EU standards. However, if a manufacturer uses a UK approved body – rather than an EU notified body – to carry out mandatory third-party assessments, then products must also carry the new UKNI mark.” Properly certified products “These changes can be quite complicated to understand, but it’s crucial that security professionals understand the implications of door hardware products not having the correct product marking in place. Not only will the product marking be invalidated, but the potential implications for all those involved throughout the supply chain could be very serious. It is everyone’s responsibility to make sure properly certified products are specified.” “To play our part, UNION and the ASSA ABLOY Door Hardware Group is taking vital steps to ensure security professionals can have complete peace of mind that our door hardware products have undergone the correct third-party assessments for goods being sold into Northern Ireland.” Door hardware solutions For existing door hardware solutions from UNION that are CE marked by a UK-based notified body, the company is transferring or re-certifying products with an EU-based notified body. All new products sold into Northern Ireland will either be CE marked by an EU-based notified body, or a UK-based approved body will be used to gain UKNI marking. It’s important to add that the UKNI mark will not be recognized in the EU market" In the case of the second option, the product will carry both the UKNI and CE marks. All relevant documents, such as labels, product packaging, marketing materials and instruction manuals, will be updated accordingly too. Richard adds: “It’s important to add that the UKNI mark will not be recognized in the EU market. In this case, CE marking on its own will suffice.” Ensuring business continuity “Ultimately, we are committed to making sure our customers have the knowledge and support they need to ensure business continues as normal during the next chapter in the UK’s history. In order to make the most of any opportunities, we want to give our customers every assurance that our products are properly certified.” “If you’re under any doubt as to which door hardware products comply with the latest regulations for Northern Ireland, please know you can have every confidence that our solutions will. Should you have any questions or concerns, please feel free to get in touch and we will be more than happy to discuss these with you.”
Already established as a renowned provider of high-quality door closers, UNION has further strengthened its range with the launch of three dynamic new solutions. Innovative and properly certified, the three new door closers all bring incredible value to the market, by solving a number of critical challenges faced by installers to meet the needs of their customers. With the launch of the CE26V, SC-CE3F and CE4F-E, UNION now meets almost every door closer requirement - whether for light or heavy closing, concealed closing, or the ability to choose between hold-open and free-swing settings. With the new SC-CE3F door closer, style comes to the fore. A concealed solution, it helps maintain the aesthetics of an environment by being hidden from view. Residential and commercial applications This allows buildings to benefit from the advantages of a fixed power size 3 door closer without compromising on aesthetics, making the SC-CE3F the perfect choice for high-end residential and commercial applications. Its concealed nature also protects it from vandalism, particularly in spaces such as university halls of residence, where this can be a problem. The new CE26V rack and pinion door closer is an easy-to-fit solution that can be set to any power size between 2 and 6 Compliant with the demands of BS 8300 for creating an inclusive environment, the SC-CE3F is also more compact than comparable products, reducing the amount of material needed to be removed from the door leaf. The new CE26V rack and pinion door closer is an easy-to-fit solution that can be set to any power size between 2 and 6, in line with the EN 1154 standard governing the requirements of controlled door closing devices. Providing assured protection As a result, the CE26V offers outstanding flexibility, making it suitable for anything from lighter doors of 20kg to heavier doors up to 120kg. The CE26V ensures it is possible to meet almost any EN power size demands from a single product. Due to this flexibility, it’s ideally suited for new projects or retrofit applications. The CE26V is also CE and Certifire tested for 120 minutes on timber doors in all three fixing positions, providing assured protection in the event of a fire. The new CE4F-E electromagnetic door closer is a dual-function solution that can be set to one of two modes: hold-open or free swing. When in hold-open mode, the CE4F-E allows people to walk through the doorway without opening the door, offering the ultimate barrier-free solution. This makes it ideal for hospitals, hotels, theatres and other high-traffic public areas. Smoke alarm system The CE4F-E complies with the demands of BS EN 1155 by connecting to a building’s fire or smoke alarm system By removing the need for physical contact, it also reduces the spread of germs - a consideration that is increasingly in demand following the outbreak of COVID-19. Alternatively, in free-swing mode, the door operates as though no closer is fitted. This allows the door to swing freely with little force required to open it; suitable for the needs of residential bedroom doors in care homes, for example. Both modes provide assured fire safety, should an incident arise. The CE4F-E complies with the demands of BS EN 1155 by connecting to a building’s fire or smoke alarm system. In the event of a fire, power is cut to the unit, allowing it to automatically close and stop the spread of fire and smoke. Fire alarm sounds “We’re extremely excited to have launched the CE26V, SC-CE3F and CE4F-E door closers, which strengthen our range and allow us to offer a comprehensive offering that meets all door closer needs,” comments Richard Wilson, Product Category Manager at UNION. “Whether you’re after versatility in terms of door weight, concealment for aesthetic reasons, or the choice between hold-open and free-swing, UNION has got you covered." "The new solutions join other tried and trusted UNION products, to ensure you can turn to us whatever your door closer needs might be. This includes Door Sense, a safe, simple and legal retrofit device that holds fire doors open but automatically closes if a fire alarm sounds, and Retro V, an easy way of replacing old door closers without risking a fire door’s certification.”
With the ever-changing post coronavirus (COVID-19) world, the ability to communicate virtually has never been more important. This is why ASSA ABLOY Opening Solutions UK & Ireland is improving its customer experience with the launch of the ASSA ABLOY Customer Support app. ASSA ABLOY Customer Support app Free to download on Apple and Android mobile devices, the app enables customers to quickly and conveniently contact the right customer service team within ASSA ABLOY in the UK. The app provides customers with remote technical product support via live streaming, alongside instant access to useful product resources. Its Door Hardware Group division will be the first to go live on the new app, enabling customers to contact all its renowned brands from one place. This includes UNION, ASSA, Dale Hardware, Excel Architectural Hardware, Exidor, Trimec, Adams Rite, and Securitron. Remote diagnosis and issue resolution Once downloaded, customers can use the app to directly contact the right department via phone, email or the new live chat and video call features. Additionally, they can find a direct link to the technical support team, who can offer remote diagnosis and issue resolution using the new live stream contact option. With COVID-19 restrictions in place, getting out to site and supporting has been a challenge. However, the app helps overcome this with its live video stream option, which allows issues to be resolved fast and effectively. Navigating ASSA ABLOY products To help customers navigate ASSA ABLOY’s broad range of products, the company has created a resource center that provides customers with direct access to technical product information and certifications, all in one place, at the touch of button. Support hours are shown within the app, depending on device location, and email options are offered if out-of-hours support is required. Customers can also take a photo using their phone and attach it to emails for easier troubleshooting. Remote contact and support Enabling remote contact is vital in providing our customers with quick and effective information" Jesse James, Financial and Commercial Director of the ASSA ABLOY Door Hardware Group, said “Improving our customers’ experience is paramount to our business, especially in these challenging times. Enabling remote contact is vital in providing our customers with quick and effective information, and has improved our customer experience through the launch of our app.” Jesse adds, “We continue to be committed to providing easier and more flexible ways to contact our business, receive technical product support, and for our customers to locate resources.” Easy-to-use and intuitive app Jesse further stated, "The new app is easy-to-use and intuitive, ensuring our customers have access to fast responses in real-time. Having the flexibility to choose how to contact our customer service teams, and for us to be able to quickly support customers on site with technical support is vitally important. The ASSA ABLOY Customer Support app allows customers to have everything they need in one place, and wherever they go.”
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