Milestone Systems is currently playing a crucial role in bolstering security at Resorts World Las Vegas (RWLV) by integrating security operations, gaming compliance, and operational intelligence with its open platform video management software, XProtect VMS.
This collaboration aims to leverage an open platform video ecosystem to enhance the safety and efficiency of the sprawling resort, located along the famous Las Vegas Strip. Opened in 2021, RWLV is a $4.3 billion development that spans 88 acres, featuring hotel brands, a casino, entertainment venues, retail areas, and dining facilities, accommodating thousands of guests daily.
Diverse Technologies Integration
Ensuring the safety and compliance of such a large-scale operation demands robust and adaptable video technology. Milestone's XProtect VMS is central to managing this, supporting around 5,800 cameras and various advanced applications.
Its open architecture allows for integrating a wide array of technologies, assisting with gaming surveillance, fraud detection, and business intelligence. Operators benefit from a unified interface, enhancing their ability to address issues swiftly. "We rely on the system every day to investigate fraud, theft, and any activity that could result in a loss. It gives us the visibility we need to quickly understand what happened and take action," stated Lindsay Dever, CFE, Assistant Director of Fraud & Nightclub Surveillance at Resorts World Las Vegas.
Meeting Regulatory Needs
Oosto offers facial recognition capabilities, Aeyesky handles card-counting and cheating detection
The comprehensive security system at RWLV incorporates camera technologies from Axis Communications, Bosch, and Hanwha Vision, with BriefCam providing support for forensic video review, people counting, and heat mapping. Oosto offers facial recognition capabilities, Aeyesky handles card-counting and cheating detection, while AXIS Case Insight aids in analyzing foot traffic and customer behavior.
According to Tim Palmquist, VP Americas at Milestone Systems, "Large, dynamic environments like Resorts World Las Vegas require technology that can adapt to multiple operational needs without adding complexity. An open platform approach allows this Las Vegas casino resort to bring together best-of-breed technologies into a single ecosystem, enabling teams to improve investigations, support regulatory requirements, and generate operational insights that extend well beyond traditional security."
Efficient Incident Management
With this integrated system, RWLV can react faster to incidents, conduct investigations more efficiently, and offer robust support to law enforcement.
These improvements are vital, especially during urgent investigations. As the resort plans future upgrades, there is an intention to enhance AI-driven capabilities, such as improved people counting and behavioral analytics, to better monitor guest movements across the property. Additionally, upcoming enhancements will aim to streamline operator workflows and foster a more proactive investigative approach.
Milestone Systems, a provider of open platform video management software (VMS), is helping Resorts World Las Vegas (RWLV) bring together security operations, investigations, gaming compliance, and operational intelligence through an open platform video ecosystem built on Milestone XProtect VMS.
Located on the iconic Las Vegas Strip, Resorts World Las Vegas is one of the newest and most technologically advanced resorts in the United States. Opened in 2021, the $4.3 billion property spans 88 acres and includes multiple hotel brands, a large casino floor, entertainment venues, retail spaces, and dining experiences that collectively attract thousands of guests each day.
Diverse set of technologies
Managing safety, compliance, and operational efficiency at this scale requires highly reliable and flexible video technology capable of supporting thousands of cameras and multiple specialized applications. Milestone XProtect VMS serves as the backbone that connects approximately 5,800 cameras and multiple best-of-breed technologies. The open architecture enables Resorts World to integrate a diverse set of technologies that support gaming surveillance, fraud detection, forensic investigations, business intelligence, and operational analytics while allowing operators to work from a consistent interface.
"We rely on the system every day to investigate fraud, theft, and any activity that could result in a loss. It gives us the visibility we need to quickly understand what happened and take action," said Lindsay Dever, CFE, Assistant Director of Fraud & Nightclub Surveillance, Resorts World Las Vegas.
Supporting regulatory requirements
The full security system integrates camera technologies from Axis Communications, Bosch, and Hanwha Vision, while BriefCam supports forensic video review, people counting, and heat mapping. Oosto provides facial recognition capabilities, Aeyesky supports card-counting and cheating detection, and AXIS Case Insight helps analyze foot traffic and customer behavior.
“Large, dynamic environments like Resorts World Las Vegas require technology that can adapt to multiple operational needs without adding complexity,” said Tim Palmquist, VP Americas, Milestone Systems. “An open platform approach allows this Las Vegas casino resort to bring together best-of-breed technologies into a single ecosystem, enabling teams to improve investigations, support regulatory requirements, and generate operational insights that extend well beyond traditional security.”
Time-sensitive investigations
Resorts World Las Vegas is able to respond to incidents more quickly, conduct investigations more efficiently, and support law enforcement with speed and confidence. The impact is particularly evident during time-sensitive investigations.
Looking ahead, the resort plans to expand its use of AI-driven capabilities, including enhanced people counting, behavioral analytics, and tools that can better track guest movement across the property. Future enhancements will also focus on streamlining operator workflows and creating a more proactive approach to investigations.
