The only constant theme for video technology is its constant evolution. Over the last 40 years, cameras have gone from limited view, constantly monitored rarities to being one of the most populous Internet of Things (IoT) devices with a global reach.

Fixed cameras with limited fields of view have been augmented with panoramic cameras with 180- and 360-degree viewing capabilities at ultra-high resolutions in the 4K and 8K ranges, a far cry from the grainy, monochrome viewing of the past.

Threats have also evolved in that time, leading to a necessary evolution in security posture, moving from a series of individual programs and practices, to a comprehensive strategy designed around complex risk assessments. To ensure the successful implementation of your security stance in today’s world, you need technology to integrate seamlessly and vendors to work together to deliver coherent solutions rather than individual components.

Since successful partnerships are always a two-way street, it’s important to take a look at some of the factors that vendors should offer and expect to receive when entering a beneficial partnership where technology seamlessly folds into the ecosystem of the partner’s technology offerings.

Open Technology Standards

If you ask any customer what the biggest negative is when it comes to new and emerging technologies, you’ll get a pretty rapid answer of “vendor lock-in.” You can have the best technology in the world, but if you don’t give a customer the opportunity to build multiple, “best-of-breed” products into a comprehensive strategy, you’re going to fall by the wayside pretty quickly.

You need technology to integrate seamlessly and vendors to work together

That’s not to say that you can’t have unique, proprietary or visionary technology; you absolutely can, and it is what innovation and progress thrives on. Building those technologies around open technology standards is vital if you are looking for wide-scale adoption.

Using open technology standards also allows you to integrate with established industry players faster, more smoothly and with increased benefits to the customer. All of this leads to a faster time to revenue and a more rapid scaling of your presence in the market.

Direct Technology Integrations

Continuing the theme of open technology standards improving the ability to drive relationships with existing, complimentary technology partners, the directness and depth of integration also bears consideration.

Using open technology standards also allows you to integrate with established industry players faster, more smoothly and with increased benefits to the customer

One of the blights of building a security practice is getting all of your technologies to integrate together and feed information to each other. When you add the fact that each technology has its own user interface (UI) and management console, it can very quickly become overwhelming for the end user to keep tabs on each console, learn every interface and complicates building a workflow in the case of incidents or investigations.

The administrators who manage the system also have to update each component individually, ensure that the integrations don’t break when an update is delivered and ensure that any new technologies don’t cause an existing piece of your solution to fail.

As a technology vendor, if you have used open technology standards, and written your software with integrations in mind, you will find yourself becoming an easy solution to turn to. Camera manufacturers in particular can take advantage of this when integrating with a video management system (VMS). The deeper you integrate, and the easier you make it to manage, update, monitor and interact with your cameras for the VMS and subsequently the operator using the VMS, the more likely your technology will be designed into solutions.

Open Communication and Equal Joint Development

Successful partnerships are all about communication, and in my experience, having organizational alignment throughout both companies does wonders to improve the development processes. Executive support in particular is key, and a mutual understanding between leaders makes for a more successful go to market strategy.

Equally as important is joint development, especially for engineering teams. Often, software engineers are just thrown the software from the larger of the two partners and told “make sure we integrate with this.”  It is then down to the engineering teams to figure out how the partner software works and figure out their integrations. This is less difficult if the partner is using open standards, but there is still a high degree of difficulty involved. It also takes longer to create, test, adjust and release software integrations in this way. Then you have to repeat the process whenever there is a software update on either side.

Successful partnerships are all about communication

If you work collaboratively as engineering teams with defined co-development plans and processes, this process is simplified, and a better solution is realised for the customer. Working as equals also allows you to drive technology advancement faster, especially for the longer established vendor. New technology companies are forced to innovate faster to stay alive and that is well worth remembering. Your mutual sales teams also have a large part to play here, since working together in front of customers with a connected message will deliver better feedback into the engineering teams for future developments and projects.

If you build your technology partnerships on these foundations, then you are well positioned to deliver great solutions to your customers, real value when it comes to forming a major part of the wider security ecosystem and will be well on your way to becoming a mainstay in the physical security world.

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version Download PDF version

Author profile

Therese Hume Strategic Partner Director, Oncam

Therese Hume is the Strategic Partner Director at Oncam, where she is the conduit between our global strategic partners and all internal stakeholders, the main glue that works daily to integrate our business objectives with those of our key partners. She ensures communication and activities between Oncam and our partners are all geared towards financial growth and heightened brand awareness for our business and its products. Her knowledge base has been built over a 15-year career covering diverse roles including operations, project management, sales and marketing in sectors such as security, education, retail, entertainment and hospitality.

Therese lives in New Jersey, US and is married with 2 children. She loves spending time with her family, traveling and is a self-proclaimed foodie.

  • Related companies
  • Oncam
  • View all news from
  • Oncam

In case you missed it

The Post-Pandemic Mandate For Entertainment Venues: Digitally Transform Security Guards
The Post-Pandemic Mandate For Entertainment Venues: Digitally Transform Security Guards

As the COVID-19 pandemic wanes and sporting venues open-up to full capacity, a new disturbing trend has hit the headlines - poor fan behavior. Five NBA teams have issued indefinite bans on fans, who crossed the line of unacceptable behavior, during the NBA playoffs. Major League Baseball stadiums have a recurring problem with divisive political banners being strewn over walls, as part of an organized campaign, requiring fan ejections. There was a brawl between Clippers and Suns fans after Game 1 of their playoff series. And, the U.S. vs. Mexico Nations League soccer game over the Fourth of July weekend had to be halted, due to fans throwing objects at players and screaming offensive chants. Cracking down on poor fan behavior Security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior With players across all major sports leagues commanding more power than ever before, they are demanding that sports venues crack down on poor fan behavior, particularly when they are the targets of that behavior. Whether it’s an extension of the social-media divisiveness that’s gripped society, or people unleashing pent up negative energy, following 15 months of social isolation, during the COVID-19 global pandemic, security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior. They’re also reporting a chronic security guard shortage, like many businesses that rely on relatively low-cost labor, finding candidates to fill open positions has been incredibly difficult. Low police morale To add the third component to this perfect storm, many police departments are struggling with morale issues and officers are less likely to put themselves into positions, where they could wind up in a viral video. According to the Police Executive Research Forum, police officer retirements in the U.S. were up 45% in the April 2020 - April 2021 period, when compared to the previous year. Resignations were up 18%. In this environment, officers may be less likely to undertake fan intervention unless it’s absolutely necessary. This can seem like the worst of times for venue security directors, as they need more staff to handle increasingly unruly patrons, but that staff simply isn’t available. And, because the security guard staffing industry is a commoditized business, companies compete almost solely on price, which requires that they keep salaries as low as possible, which perpetuates the lack of interest in people participating in the profession. Digital Transformation There is only one way out of this conundrum and that is to make security personnel more efficient and effective. Other industries have solved similar staffing and cost challenges through digital transformation. For example, only a small percentage of the total population of restaurants in the U.S. used to offer home delivery, due to cost and staffing challenges of hiring dedicated delivery personnel. Advent of digital efficiency tools But with the advent of digital efficiency tools, now virtually all restaurants can offer delivery But with the advent of digital efficiency tools, such as UberEATS and DoorDash, now virtually all restaurants can offer delivery. Likewise, field-service personnel are digitally connected, so when new jobs arise, they can be notified and routed to the location. Compare this to the old paper-based days, when they wouldn’t know about any new jobs until they picked up their work schedule at the office, the next day and you can see how digital transformation makes each worker significantly more efficient. Security guards and manned guarding The security guard business has never undergone this kind of digital transformation. The state-of-the-art ‘technology’ has never changed - human eyes and ears. Yes, there are video cameras all over stadiums and other venues, but behind the scenes is a guard staring at a bunch of monitors, hoping to identify incidents that need attention. Meanwhile, there are other guards stationed around the stadium, spending most of their time watching people who are doing nothing wrong. Think about all the wasted time involved with these activities – not to mention the relentless boredom and ‘alert fatigue’ from false-positive incident reporting and you understand the fundamental inefficiencies of this labor-based approach to security. Now think about a world where there’s ubiquitous video surveillance and guards are automatically and pre-emptively notified and briefed, when situations arise. The fundamental nature of the security guards profession changes. Instead of being low paid ‘watchers’, they instead become digitally-empowered preventers. AI-based screening and monitoring technology This world is happening today, through Artificial Intelligence-based screening and monitoring technology. AI-powered weapons-detection gateways inform guards, when a patron entering the venue is carrying a gun, knife or other forbidden item. Instead of patting down every patron with metal in their pockets, which has been the standard practise since walk-through metal detectors were mandated by sports leagues following 9/11, guards can now target only those who are carrying these specific items. Video surveillance and AI-based analytics integration Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances or other operational issues, and notify guards in real time, eliminating the need to have large numbers of guards monitoring video feeds and patrons. The business benefits of digitally transformed guards are compelling. A National Hockey League security director says he used to have 300 guards manning 100 walk-through metal detectors. By moving to AI solutions, he can significantly reduce the number of scanning portals and guards, and most importantly redeploy and gain further operational efficiencies with his overall operational strategy. Changing staffing strategy This changes the staffing strategy significantly and elevates the roles of guards. Suddenly, a US$ 20-per-hour ‘job’ becomes a US$ 40-per-hour profession, with guards transformed into digital knowledge workers delivering better outcomes with digitally enabled staffs. Beyond that, these digitally transformed guards can spend a much higher percentage of their time focused on tasks that impact the fan experience – whether it’s keeping weapons out of the building, pro-actively dealing with unruly fans before a broader disruption occurs, or managing business operations that positively impact fan patron experience. Digitally transforming security guards Perhaps most important, digitally transforming security guards elevates the profession to a more strategic level, which means better pay for the guards, better service for clients of guard services, and an overall better experience for fans. That’s a perfect storm of goodness for everyone.

Climax Releases The GX-Cubic2 Series Smart Care Medical Alarm For The Healthcare Industry
Climax Releases The GX-Cubic2 Series Smart Care Medical Alarm For The Healthcare Industry

Rapid aging population, high healthcare costs, and physician shortages are creating an increasing demand for care at home, especially for seniors with long-term health conditions. The GX-Cubic2 Series Smart Care Medical Alarm from Climax Technology Co., Ltd. (Climax), features an LCD display that shows clock time, temperature, GSM signal strength, and sensor faults, to keep users fully informed at all times. GX Smart Care Medical Alarm GX Smart Care Medical Alarm is an all-in-one wellness and personal safety medical alarm solution GX Smart Care Medical Alarm is an all-in-one wellness and personal safety medical alarm solution, bridging medical health monitoring and emergency alarm, to keep seniors safe in their own homes. GX is compatible with Bluetooth medical devices, like blood glucose/blood pressure monitors, pulse oximeters, etc., to track medical data and remote monitoring directly from caregivers/physicians, and also has telecare alarm features, including voice recognition, emergency monitoring, inactivity monitoring, voice control, and home automation capabilities, in order to assist seniors to have a more secure and healthy living. Some of the major features of the GX-Cubic2 Series include: Bluetooth Medical Device Pairing GX is compatible with Bluetooth Medical devices, like blood pressure/blood glucose monitors, pulse oximeters, thermometers, etc., to track health and medical data, and allow care-givers/physicians to remote monitor and provide treatment as needed. Smart Home Automation ZigBee, Z-Wave, and/or Bluetooth automation devices incorporated into GX creates a smarter and safer home, by auto-turning on hallway lights at night, to decrease the chance of a fall, or auto-turn on the heater, if there is a sudden temperature drop. Voice Recognition GX has built-in voice recognition and can activate an emergency all to CMS by preset vocal commands or keywords. Allowing seniors to receive emergency attention even in situations where they are unable to seek help manually. Location Tracking GX can be paired with BRPD-1 Bluetooth pendant, a small wearable panic button that partners with a smartphone application for GPS location reporting and trigger help alarm with one button press, whether the user is at home or out for a walk. Voice Control GX is compatible with Google Home and Amazon Alexa voice control to control home electronic devices, allowing seniors to use their voice to make their environment more suitable without lifting a finger. Visual Monitoring and Verification GX can integrate Camera PIR Motion Sensors to deliver real-time visual monitoring and verification. When an emergency occurs, alerts are immediately sent to family members and Monitoring Center to verify the event and sending immediate assistance as required. Pivotell Advance Automatic Pill Dispenser GX is compatible with Pivotell Advance Automatic Pill Dispenser, keeping secure of all pills, remind users to take their medication, keep track of their medicine intake, and allow caregiver/physician to monitor pill taking results/record and keep an eye on user’s needs. Safety & Inactivity Monitoring GX can support wireless sensor devices, allowing users to add in smoke detectors, water leakage sensors, and gas sensors to monitor emergencies, and motion sensors, door contacts, sensor pad transmitters for inactivity monitoring, to build a healthier, safer independent living. Voice over Internet Protocol (VoIP) & DECT GX’s built-in VOIP function allows users to initiate two-way voice calls to contact CMS and family members during alarms and emergency. With the optional add-on of DECT, GX can pair with voice extenders, talking pendants, call points, etc. placed around the home, to create a safety net and peace of mind. Color Lighting Function GX also has an LED nightlight featuring both multi-color adjustment and light level button control for a pleasant ambiance.

ASSA ABLOY’s Code Handle Protects Fylab Physiotherapy Practice With Secure PIN-Operated Handles
ASSA ABLOY’s Code Handle Protects Fylab Physiotherapy Practice With Secure PIN-Operated Handles

In all medical settings, people are coming and going all day. Therapists leave their personal belongings in changing rooms, patients want privacy in consulting rooms, open or unlocked doors can be an invitation to opportunists. Yet keeping track of mechanical keys can be a tiresome task for a small practice. There is a solution: the Code Handle PIN lock from ASSA ABLOY. In Irun, in Spain’s Basque country, Fylab sought easy electronic door security for their consulting rooms. These rooms house expensive specialist equipment for the various therapeutic disciplines offered by Fylab. Requirements were straightforward: a simple, secure, keyless access solution designed to work in a facility that gets a lot of daily traffic from professionals and the public. They needed a locking device that is easy to retrofit and incorporates a contemporary device design to match with Fylab’s modern medical workplace. Adding electronic security to room doors The Code Handle PIN-locking door handle added electronic security to three consulting-room doors at FylabThe Code Handle PIN-locking door handle added electronic security to three consulting-room doors at Fylab – without wires or cables. Two screws fit a Code Handle to almost any interior door (between 35mm to 80mm thick). One doesn’t even need to change their existing door cylinder. “I am no artist or handyman, but I managed to fit the handles within 10 minutes,” says Fylab founder, Borja Saldias Retegui. Code Handle adds electronic security to almost any interior door without disrupting its aesthetics. If one needs to secure a door facing a public space, Code Handle does it subtly and with zero hassle. At Fylab, Code Handle devices locks both wooden and glass doors, keeping equipment and therapists’ personal belongings safe. Allows up to 9 different PIN numbers “We like the solution a lot because we can do away with keys,” adds Borja. Code Handle removes the need to track cumbersome keys or install expensive access control. Because every Code Handle allows up to 9 different PIN numbers (4 to 6 digits), all authorized staff at Fylab can have their own security code. Two standard batteries (CR2) slot inside the handle, typically lasting 30,000 lock/unlock cycles before replacement The practice manager cancels or amends PINs at any time using the master PIN. Two standard batteries (CR2) slot inside the handle, typically lasting 30,000 lock/unlock cycles before replacement. It’s simple. “Code Handle is unique in comparison to common code door locks: it has the code function and battery incorporated inside its handle, so you don’t need to make extra modifications to your door,” explains Lars Angelin, Business Development Manager for Code Handle at ASSA ABLOY EMEA. Auto-Locking feature of Code Handle Auto-locking is another helpful feature. When the door closes, Code Handle locks it automatically. One doesn’t need to put down whatever they are carrying, and no one can open it from the outside while they are not looking. To keep the door open briefly, one can simply hold Code Handle down for 5 seconds and it remains temporarily unlocked. For convenience, Code Handle always opens freely from the inside. “Code Handle provides the simplest solution for access control in a small facility,” says Borja. To learn more about Code Handle please visit: https://campaigns.assaabloyopeningsolutions.eu/codehandle