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How can security system integrators not just survive but thrive in today’s IT-led market? The key seems to be in training. As increasingly more clients look to integrate access control with IT environments, they want integrators with the specialist skills to achieve this. For integrators that don’t invest in training, the risk is being left behind. Because many security system integrators aren’t providing specialist IT support, manufacturers are now offering services to make implementations and integrations easier. This isn’t a scalable or desirable option for many manufacturers though, they don’t want to become integrators. The result? Manufacturers will be pushed into developing products that can be integrated with IT networks off the shelf. And this isn’t necessarily the best option for end user, manufacturer or integrator. With a growing number of cloud-based security solutions, integrators also face the threat of clients opting for installation-only services. How security system integrators can survive and thrive today It’s not all doom and gloom for security system integrators though. To avoid becoming redundant, or being downgraded to simple access control installers, there’s lots you can do to strengthen your position. Listen carefully Many integrators are reluctant to do this, but it’s a great way to demonstrate the depth of your experience One of the first ways you can distinguish yourself from your competitors is by really listening to what your clients want and need. You can then translate this into a security or access control application tailored carefully to them. Many integrators are reluctant to do this, but it’s a great way to demonstrate the depth of your experience and product knowledge. It’s far superior to carrying out a standard implementation, which can leave clients feeling they’ve not been listened to or given good value. Up your IT knowledge TCP/IP has become the standard for communication between devices and central server applications in access control and security in general. So every technician now needs to know how to connect IP devices to networks and configure them in the central application. This is only the tip of the iceberg though, there’s so much more that integrators now need to be proficient in when it comes to IT. From understanding a client’s WAN, LAN and VPN networks to back-up systems, encryption technologies, key management and transparent communication. It’s also important to know how to integrate applications at server level, whether you’re integrating two or more security systems or a HR database. Most integrators have begun to invest in one or two IT experts, but this usually isn’t enough to meet clients’ needs. To really stay ahead, it’s crucial to invest more heavily in IT training and expertise. Choose your portfolio carefully When considering your portfolio, ensure you check the background of each product’s manufacturer Ideally, your portfolio should be small but rich, which is more difficult than it sounds. Choosing products that will scale easily is complex, and you need to consider the potential for increased functionality or connectivity as well as scalability. When considering your portfolio, make sure you check the background and outlook of each product’s manufacturer. You don’t want to select items that are likely to be discontinued in the near future, which can often happen after a manufacturer is acquired, for example. Get in the cloud In the security market, the mid and low segments are already shifting to cloud-based solutions that need neither integration nor IT skills. This leaves you with opportunities for just installation and maintenance services, where profit opportunities are reduced. An alternative is to begin selling cloud-based security services yourself to help you attract and retain clients for the long-term. Give clients added commercial value As competition increases and budgets shrink, offering added value, to new and existing clients, is a vital way to differentiate your business. This will help you to not just defend against competitors but to grow your business and increase your profitability. Configuring access control reports for clients is just one example. It’s relatively straightforward to do but provides really valuable insight into visitor flow. This can then enable them to, for example, staff reception adequately and provide sufficient catering, which all improves the experience for visitors and employees. Providing this kind of consultative service, instantly pushes you up the value chain. Stay agile and well informed To survive and grow as a security system integrator today, the upshot is that it’s crucial to keep pace with the market’s ever-changing trends, technology and client needs. And, to make sure you’re ready to adapt and give clients the services they want, it’s vital to give your people the in-depth training they need.
Back in the 1960s a lead engineer working in conjunction with the United States Navy for Lockheed’s Skunk Works team coined the acronym KISS, which translated to the design principle ‘keep it simple stupid’. The KISS principle embraces the concept of simplicity, stating that most systems work best if they are kept simple rather than geared up to be more complicated. When it comes to physical security systems, this concept can also play a key element in its overall success. Secure work environments For years the tug of war in the security industry has pitted the need for a secure environment against the desire for technology that is convenient for users. However, finding a happy medium between the two has often seemed elusive. I believe you can design and have operational convenience at the same time as achieving high security" Jeff Spivey, a security consultant and the CEO of Security Risk Management, has this to say about it, “If there is an understanding of the security-related risks and their separate and/or collective impact on the organization’s bottom line business goals, a resolution can be reached.” Jeff also does not think that convenience and high security have to be opposing each other. He says, “I believe you can design and have operational convenience at the same time as achieving high security.” Importance of secure access control The premise is that for organizations and spaces to be truly secure, they must be difficult to access. So, by its very nature, access control is designed to be restrictive, allowing only authorized staff and visitors to access a facility or other secured areas inside. This immediately puts convenience at odds with security. Most people will tolerate the restrictive nature of a controlled entrance using badge, card or biometric because they understand the need for security. When that technology gets in the way of staff traversing freely throughout the facility during the course of a business day, or hindering potential visitors or vendors from a positive experience entering the building, they become less tolerant, which often leads to negative feedback to the security staff. Enhancing corporate security Security consultants like Spivey and security directors all stress that understanding the threats and risk levels of an organization will most likely dictate its physical security infrastructure and approach. All the technology in the world is useless if it is not embraced by those who are expected to use it and it doesn’t fit the culture of the organization. Once employees and customers are educated about what security really is, they understand that they're not losing convenience, they're gaining freedom to move safely from point A to point B. Converged data and information shape new access options Migration of physical access control systems to a more network-centric platform is a game-changer for security technologies The migration of physical access control systems to a more network-centric platform has been a game-changer for emerging security technology options. The expansion of the Internet of Things (IoT), Near-Field Communication devices powered by Bluetooth technology, and the explosion of converged information systems and identity management tools that are now driving access control are making it easier than ever before for employees and visitors to apply for clearance, permissions and credentials. Wireless and proximity readers Advancements in high-performance wireless and proximity readers have enhanced the user’s access experience when presenting credentials at an entry and expediting movement throughout a facility. A user is now able to access a secured office from street-level without ever touching a key or card. Using a Bluetooth-enabled smartphone or triggering a facial recognition technology, they enter the building through a security revolving door or turnstile. A total building automation approach adds extra convenience, as well as seamless security, when access technology is integrated into other systems like elevator controls. A total building automation approach adds extra convenience and seamless security How to Meet Security Concerns at the Entry While security managers are charged with providing their facilities the maximum level of security possible, there is always the human element to consider. But does the effort to make people comfortable with their security system ecosystem come at a cost? Does all this convenience and the drive to deliver a positive security experience reduce an organization’s overall levels of security? And if so, how can we continue to deliver the same positive experience including speed of entry – while improving risk mitigation and threat prevention? Door entrances, barriers Users can slip through the door or turnstile barriers while they are still open after a credentialed individual has gone through Let’s examine some of the various types of entrances being used at most facilities and the security properties of each. With some entrance types, there is the possibility for security to fall short of its intended goals in a way that can’t be addressed by access control technology alone. In particular, with many types of doors and barriers, tailgating is possible: users can slip through the door or turnstile barriers while they are still open after a credentialed individual has gone through. To address this, many organizations hire security officers to supervise the entry. While this can help to reduce tailgating, it has been demonstrated that officers are not immune to social engineering and can often be “talked into” letting an unauthorized person into a facility. Deploying video cameras, sensors Some organizations have deployed video surveillance cameras or sensors to help identify tailgaters after the fact or a door left open for longer than rules allow. This approach is not uncommon where facilities have attempted to optimize throughput and maintain a positive experience for staff and visitors. Security staff monitoring the video feeds can alert management so that action can be taken – but this is at best a reactive solution. It does not keep the unauthorized persons from entering, and so is not a totally secure solution. Optical turnstiles, speedgates Security staff should carefully evaluate its facility’s needs and consider the technology that is built into the door itself Security staff should carefully evaluate its facility’s needs and consider the technology that is built into the door itself. Not all security entrances work the same way. And, there will always be a balance between security and convenience – the more secure the entry, the less convenient it is for your personnel and visitors to enter your facility. For example, it takes more time to provide 2-factor authentication and enter through a mantrap portal than to provide only one credential and enter through an optical turnstile or speedgate. Perimeter protection So, it is an important first step to determine what is right at every entrance point within and around the perimeter. Remember that convenience does not equate to throughput. Convenience is the ease and speed of entry experienced by each individual crossing that threshold, while throughput relates to the speed at which many individuals can gain access to the facility. A more convenient entry makes a better first impression on visitors and is good for overall employee morale. Throughput is more functional; employees need to get logged in to begin their workday (and often to clock in to get paid), and they quickly become frustrated and dissatisfied when waiting in a long line to enter or exit the premises. Considering form and function when designing a security entrance can ensure that those requiring both high-security and convenience are appeased.
Imagine a home surveillance camera monitoring an elderly parent and anticipating potential concerns while respecting their privacy. Imagine another camera predicting a home burglary based on suspicious behaviors, allowing time to notify the homeowner who can in turn notify the police before the event occurs—or an entire network of cameras working together to keep an eye on neighborhood safety. Artificial Intelligence vision chips A new gen of AI vision chips are pushing advanced capabilities such as behavior analysis and higher-level security There's a new generation of artificial intelligence (AI) vision chips that are pushing advanced capabilities such as behavior analysis and higher-level security to the edge (directly on devices) for a customizable user experience—one that rivals the abilities of the consumer electronics devices we use every day. Once considered nothing more than “the eyes” of a security system, home monitoring cameras of 2020 will leverage AI-vision processors for high-performance computer vision at low power consumption and affordable cost—at the edge—for greater privacy and ease of use as well as to enable behavior analysis for predictive and preemptive monitoring. Advanced home monitoring cameras With this shift, camera makers and home monitoring service providers alike will be able to develop new edge-based use cases for home monitoring and enable consumers to customize devices to meet their individual needs. The result will be increased user engagement with home monitoring devices—mirroring that of cellphones and smart watches and creating an overlap between the home monitoring and consumer electronics markets. A quick step back reminds us that accomplishing these goals would have been cost prohibitive just a couple of years ago. Face recognition, behavior analysis, intelligent analytics, and decision-making at this level were extremely expensive to perform in the cloud. Additionally, the lag time associated with sending data to faraway servers for decoding and then processing made it impossible to achieve real-time results. Cloud-based home security devices The constraints of cloud processing certainly have not held the industry back, however. Home monitoring, a market just seven years young, has become a ubiquitous category of home security and home monitoring devices. Consumers can choose to install a single camera or doorbell that sends alerts to their phone, a family of devices and a monthly manufacturer’s plan, or a high-end professional monitoring solution. While the majority of these devices do indeed rely on the cloud for processing, camera makers have been pushing for edge-based processing since around 2016. For them, the benefit has always been clear: the opportunity to perform intelligent analytics processing in real-time on the device. But until now, the balance between computer vision performance and power consumption was lacking and camera companies weren’t able to make the leap. So instead, they have focused on improving designs and the cloud-centric model has prevailed. Hybrid security systems Even with improvements, false alerts result in unnecessary notifications and video recording Even with improvements, false alerts (like tree branches swaying in the wind or cats walking past a front door) result in unnecessary notifications and video recording— cameras remain active which, in the case of battery powered cameras, means using up valuable battery life. Hybrid models do exist. Typically, they provide rudimentary motion detection on the camera itself and then send video to the cloud for decoding and analysis to suppress false alerts. Hybrids provide higher-level results for things like people and cars, but their approach comes at a cost for both the consumer and the manufacturer. Advanced cloud analytics Advanced cloud analytics are more expensive than newly possible edge-based alternatives, and consumers have to pay for subscriptions. In addition, because of processing delays and other issues, things like rain or lighting changes (or even bugs on the camera) can still trigger unnecessary alerts. And the more alerts a user receives, the more they tend to ignore them—there are simply too many. In fact, it is estimated that users only pay attention to 5% of their notifications. This means that when a package is stolen or a car is burglarized, users often miss the real-time notification—only to find out about the incident after the fact. All of this will soon change with AI-based behavior analysis, predictive security, and real-time meaningful alerts. Predictive monitoring while safeguarding user privacy These days, consumers are putting more emphasis on privacy and have legitimate concerns about being recorded while in their homes. Soon, with AI advancements at the chip level, families will be able to select user apps that provide monitoring without the need to stream video to a company server, or they’ll have access to apps that record activity but obscure faces. Devices will have the ability to only send alerts according to specific criteria. If, for example, an elderly parent being monitored seems particularly unsteady one day or seems especially inactive, an application could alert the responsible family member and suggest that they check in. By analyzing the elderly parent’s behavior, the application could also predict a potential fall and trigger an audio alert for the person and also the family. AI-based behavior analysis Ability to analyze massive amounts of data locally and identify trends is a key advantage of AI at the edge The ability to analyze massive amounts of data locally and identify trends or perform searches is a key advantage of AI at the edge, for both individuals and neighborhoods. For example, an individual might be curious as to what animal is wreaking havoc in their backyard every night. In this case, they could download a “small animal detector” app to their camera which would trigger an alert when a critter enters their yard. The animal could be scared off via an alarm and—armed with video proof—animal control would have useful data for setting a trap. Edge cameras A newly emerging category of “neighborhood watch” applications is already connecting neighbors for significantly improved monitoring and safety. As edge cameras become more commonplace, this category will become increasingly effective. The idea is that if, for example, one neighbor captures a package thief, and then the entire network of neighbors will receive a notification and a synopsis video showing the theft. Or if, say, there is a rash of car break-ins and one neighbor captures video of a red sedan casing their home around the time of a recent incident, an AI vision-based camera could be queried for helpful information: Residential monitoring and security The camera could be asked for a summary of the dates and times that it has recorded that particular red car. A case could be made if incident times match those of the vehicle’s recent appearances in the neighborhood. Even better, if that particular red car was to reappear and seems (by AI behavior analysis) to be suspicious, alerts could be sent proactively to networked residents and police could be notified immediately. Home monitoring in 2020 will bring positive change for users when it comes to monitoring and security, but it will also bring some fun. Consumers will, for example, be able to download apps that do things like monitor pet activity. They might query their device for a summary of their pet’s “unusual activity” and then use those clips to create cute, shareable videos. Who doesn’t love a video of a dog dragging a toilet paper roll around the house? AI at the Edge for home access control Home access control via biometrics is one of many new edge-based use cases that will bring convenience to home monitoring Home access control via biometrics is one of many new edge-based use cases that will bring convenience to home monitoring, and it’s an application that is expected to take off soon. With smart biometrics, cameras will be able to recognize residents and then unlock their smart front door locks automatically if desired, eliminating the need for keys. And if, for example, an unauthorized person tries to trick the system by presenting a photograph of a registered family member’s face, the camera could use “3D liveness detection” to spot the fake and deny access. With these and other advances, professional monitoring service providers will have the opportunity to bring a new generation of access control panels to market. Leveraging computer vision and deep neural networks Ultimately, what camera makers strive for is customer engagement and customer loyalty. These new use cases—thanks to AI at the edge—will make home monitoring devices more useful and more engaging to consumers. Leveraging computer vision and deep neural networks, new cameras will be able to filter out and block false alerts, predict incidents, and send real-time notifications only when there is something that the consumer is truly interested in seeing. AI and computer vision at the edge will enable a new generation of cameras that provide not only a higher level of security but that will fundamentally change the way consumers rely on and interact with their home monitoring devices.
The physical security industry is moving fast. Evolving risks, new technologies and business changes all converged and had a profound impact on the industry in 2019. Looking back at our top articles of the year – as measured by those that received the most “clicks” at our website – provides a decent summary of how the industry evolved this year. Timely and important issues in the security marketplace dominated our list of most-clicked-upon articles in 2019. In the world of digital publishing, it’s easy to know what content resonates with the security market: our readers tell us with their actions; i.e., where they click. Let’s look back at the Top 10 articles we posted in 2019 that generated the most page views. They are listed in order here with a brief excerpt. 1. Schneider Electric to Sell Pelco to Private Equity Firm Schneider entered exclusive negotiations with Transom Capital Group, a U.S.-based private equity firm, to sell the Pelco business unit. Pelco is a security industry stalwart and global specialist in the design, development, and delivery of end-to-end video surveillance solutions and services including cameras, recording and management systems software. 2. High-Tech Drones, Robots and Counter-Drone Solutions on Display From robots to drones to counter-drone solutions, a range of new technologies [was] displayed at ISC West 2019. The Unmanned Security Expo [included] a dedicated complimentary education theater for attendees offering sessions on a range of topics. Also included [were] demos of the best UAVs (unmanned aerial vehicles), UGVs (unmanned ground robotics and vehicles) and autonomous systems on the market. 3. Hikvision and Dahua Banned from Buying U.S. Exports In effect, inclusion on the “entities” list restricts the export of equipment to the two companies because of their alleged involvement in “human rights violations and abuses” related to a Chinese government campaign of repression, mass arbitrary detention, and high-technology surveillance against minority groups. Hikvision and Dahua have contracts to sell equipment that provides video surveillance capabilities in the Xinjiang Uighur Autonomous Region (XUAR) of China. 4. The many faces of today's facial recognition technology Used proportionately and responsibly, facial recognition can and should be a force for good. It has the ability to do a lot more to increase security in the future. From street crime to airport security, all the way through to helping those battling addiction, the technology can take security and operations to new heights. 5. Security Industry Trends to Be Led by Focus on Cyber Security In 2019 With a more open, connected environment come cyber-risk and data privacy concerns – which is why, in the Security Industry Association’s 2019 Security Megatrends, cybersecurity’s impact on the physical security industry ranks number one on the list. Cybersecurity is affecting all areas of the industry landscape, from security implementation to attracting top talent to the workforce. 6. Open Supervised Data Protocol (OSDP): The Gold Standard for Access Control Installations The Open Supervised Data Protocol (OSDP) is now the industry’s gold standard for physical access control installations. It was designed to offer a higher level of security with more flexible options than the aging, de facto Wiegand wiring standard. OSDP, first introduced in 2011 by the Security Industry Association (SIA), continues to evolve with significant manufacturer input. 7. Honeywell Embracing AI, Reinvesting in Video Portfolio Although uses for artificial intelligence (AI) are still emerging in security, Honeywell sees an important role for AI in building a connected system to ensure the safety and security of a building, and more importantly, its occupants. AI allows end users to go beyond monitoring activity on a surface level to really understand the scene – from who exactly is in the area to what they might be doing. 8. A Secured Entrance Is the First Defense Against an Active Shooter What the majority of venues [of recent active shooter incidents] have in common is they all have a front entrance or chokepoint for anyone entering the facilities, which is why any active-shooter plan must include a strategy to secure that entry point. 9. Debunking the Myths of the Security of Access Control Systems One of the areas where we see continued confusion is around access control systems (ACS) that are deployed over networks, particularly in relation to mobile access, smart cards, and electronic locks. These technologies are often perceived as being less secure and therefore more vulnerable to attacks than older ACS systems or devices. In the interest of clearing up any confusion, it is important to provide good, reliable information. 10. At Chubb Fire and Security, Ethics is a Core Concept with Practical Impact Ethics discussions begin for employees at Chubb when they join the company; clear instructions about ethics are included as part of employee induction. There are nine modules of ethics training during employee orientation, and a discussion with an Ethics and Compliance Officer is part of the onboarding process.
In addition to providing the Northeast’s largest security trade show, ISC East will include free conference sessions and keynote speeches right on the show floor and several paid workshops. The Nov. 20-21 event at New York’s Javits Center will also include vendor solution sessions from Axis Communications, Hikvision and NAPCO. Wide variety of paid workshops An advantage of the International Security Conference & Exposition in New York is that much of the programming is complimentary to registered attendees, and location of the sessions on the show floor means attendees don’t have to leave the exhibition to take in a session. The paid workshops include technology sessions about cyber terminology for physical security integratorsThe paid workshops include an Active Shooter Workshop and technology sessions about cyber terminology for physical security integrators; and basic installation and configuration of video surveillance solutions. An OSDP (Open Supervised Device Protocol) Boot Camp Short Course will also be offered. As a smaller show, the topics of ISC East conference sessions are broader and of more general interest, rather than organized into focused “tracks” as at ISC West. Attendance at sessions can provide continuing education (CE) credits with organizations that partner with ISC East – one credit for each hour-long session. Attendees can use their Certificate of Attendance from any session to self-report their education hours to relevant industry bodies: ALOA (AEU education credits), ASIS (CPE continuing professional education credits) and NICET (CPD Continuing Professional Development points). An advantage of the International Security Conference & Exposition in New York is that much of the programming is complimentary to registered attendees Keynote sessions at the Main Stage The Main Stage will be the venue for keynote sessions delivered by Deanne Criswell, Commissioner, New York City Emergency Management (on Day 1 – Nov. 20); and Angela Stubblefield, Chief of Staff at the Federal Aviation Administration (FAA) (on Day 2 – Nov. 21). The two SIA Education@ISC East educational theaters on the show floor will be booked up both days with a variety of interesting topics. A new session covers penetration testing for physical security, presented by Michael Glasser of Glasser Security Group. A session on LiDAR (Light Detection and Ranging) sensors will be presented by Frank Bertini, UAV and Robotics Business Manager, Velodyne LiDAR. Another popular topic is Safe Cities, and FLIR will present a session on moving from secured to smart cities with intelligent, connected systems. New addition is Active Shooter Workshop The Active Shooter Workshop is a new addition to the ISC East program. It has been a popular session at ISC West for three years now. At ISC East, presenters of the workshop will be David LaRose, System Director Public Health, Lee Health; and Ben Scaglione, Director of Healthcare and Security Programming, Lowers and Associates. At the end of the workshop, an additional hour of programming will be the “Stop the Bleed/Save a Life” session presented by Jerry Wilkins, Co-Owner of Active Risk Survival. The Main Stage will be the venue for keynote sessions delivered by Deanne Criswell, Commissioner, New York City Emergency Management, and Angela Stubblefield, Chief of Staff at the Federal Aviation Administration Woman in Security event A Women in Security Forum breakfast event will be held on Nov. 21 (Thursday). It’s the second annual event and this year will focus on diversity and inclusiveness in the workplace of the future. Valerie Anderson, President of Boon Edam, will lead a discussion on “Diversity 2.0: Next Steps for Creating an Empowered Workforce”Moderator Valerie Anderson, President of Boon Edam, will lead a discussion on “Diversity 2.0: Next Steps for Creating an Empowered Workforce.” Panelists are Lisa Terry of Allied Universal, Andrew Lanning of Integrated Security Technologies, Elaine Palome of Axis Communications and Dawne Hanks of Milestone. The Women in Security event is likely to attract up to 100 attendees. SIA’s Women in Security is an active organization, with monthly meetings and a newsletter that recognizes prominent women in the security industry. “It’s really a group for both men and women,” says Mary Beth Shaughnessy, Event Director, ISC Events at Reed Exhibitions. “There are many programmes, recruiting efforts, and professional and networking opportunities. They are a robust group of people who are active in making a difference. It’s important to support women in the security industry, which is 95% male, and to develop a new generation of women to be a part of the industry’s future.” The keynote addresses at ISC East will also highlight two high-profile women.
Hikvision USA Inc., a provider of security hardware equipment and software solutions, will showcase advanced technology that is specifically designed for small and medium-sized businesses (SMB) at the GSX show here Sept. 9-12. It is also launching the Hikvision Product Selector at GSX. “Deep learning, significant false alarm reduction, fire and temperature detection, and brilliant color images in complete darkness are not the kinds of features normally included in video surveillance technology for SMB customers, but that is changing,” said Eric Chen, general manager, Hikvision USA. “At GSX 2019, Hikvision is excited to launch our Performance Thermal Series, ColorVu and AcuSense technologies, which for the first time makes high-end advanced technology available to SMBs and other budget-conscious end users.” Hikvision's AcuSense makes deep learning technology affordable for SMBs. AcuSense cameras precisely sense human and vehicle movement versus non-human objects such as rain, animals and leaves, providing effective intrusion detection and significant reduction in false alarms. High-performance sensor Hikvision makes it easy for partners to compare features so partners can choose the best product for projects” Hikvision ColorVu imaging technology provides vivid, full-color, full-motion images and video around the clock, even in zero-light environments, by using a high-performance sensor, a large f1.0 aperture lens, and gentle supplemental lighting. Hikvision's Performance Series Thermal Cameras include deep learning and GPU-powered video content analysis for efficient perimeter defense, fire prevention, and predictive maintenance with best-in-class image quality at half the price of the Hikvision predecessor. Hikvision also announced the new Hikvision Product Selector, an online tool that simplifies and streamlines product search and selection for Hikvision dealers and distributors. "Hikvision has more than 200 SKU numbers in the IP camera category alone,” said Forest Liu, Hikvision senior director of product management and marketing. “We wanted to make it easy for our partners to see what all our cameras look like and quickly compare features so they can choose the best product for every project.” he added.
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