Round table contributions
When security topics become a part of current events, it is usually in a negative light. Security generally only becomes news when it fails, sometimes in a dramatic, high profile and tragic way. However, security failures can also shed light on lessons learned and opportunities to improve. Working toward better security can translate into the purchase of more goods and equipment supplied by our market. For additional insights into the intersection of security and current events, we asked this week’s Expert Panel Roundtable: Good news or bad news? How do news reports and/or current events influence the general public’s opinion of physical security?
The physical security industry is embracing the cloud in a big way. Cloud-based systems – which involve accessing a shared pool of information technology resources via the Internet – are much higher-profile in the video and access control markets, and large and small companies are getting on the cloud bandwagon. We asked this week's Expert Panel Roundtable: What factors are contributing to growth in cloud systems in the security market?
Hospitality businesses work to provide a safe and pleasant customer experience for their guests. Hotels offer a “home away from home” for millions of guests every day around the world. These are businesses of many sizes and types, providing services ranging from luxury accommodations to simple lodging for business travelers to family vacation experiences. Hospitality businesses also include restaurants, bars, movie theaters and other venues. Security needs are varied and require technologies that span a wide spectrum. We asked this week’s Expert Panel Roundtable: What are the security challenges of the hospitality market?
You could say concerns about privacy are “trending” in our increasingly data-driven world. Unease about how Facebook and other high-tech companies use and share data dominates the news, and the full impact of new European Union (EU) regulations is about to be felt around the world. By May 25, companies that collect data on EU citizens will need to comply with strict new rules around protecting customer data, as enumerated in the General Data Protection Regulation (GDPR). But how do the new regulations, and broader concerns about privacy, affect the physical security market? We asked this week’s Expert Panel Roundtable: How do privacy issues and regulations, such as GDPR, impact physical security systems and how they are managed?
Companies in fast-moving industries tend to want half or more of their revenue to come from products released in the last three or so years. The logical extension of that philosophy is the demise of product "cash cows" that remain in a company's portfolio for many years. Where better to witness the shortening life cycles of technology products than in the smart phone market, where most of us buy into the hype of the "latest and greatest?" But does acceleration of new product introductions translate into shorter product life cycles in the field? We asked this week's Expert Panel Roundtable: What is an acceptable life cycle for a physical security system? Is there a trend toward systems being replaced more, or less, often?
As security industry buzzwords go, “convergence” is perhaps the best known and most pervasive. We have been hearing about convergence in our market for almost 20 years. We have heard it’s happening soon. We have heard it’s inevitable. And yet, for all the talk of convergence, it has sometimes seemed there has been more talk than action. We wanted to check in with our Expert Panel Roundtable and get their latest takes on this most enduring of industry buzzwords. We asked this week’s panel: Has convergence happened yet in the physical security market? And what exactly does it mean?
Articles by Bud Broomhead
The most important trend that developed in 2017 was the increasing focus on cybersecurity. As more and more devices move to the Internet of Things (IoT) model to provide added convenience and intelligence, the ability of hackers to use those devices to infiltrate systems – and the need for oversight to protect organizations – has also increased. Another trend we saw was an increase in the number of compliance and audit requirements related to physical security. An example of this is the Payment Card Industry (PCI) standard for security having added significant new physical security controls in their last two updates, as did standards bodies in other verticals like datacentres, financial, and critical infrastructure. Physical And Internet Security Combine In the new year, we expect to see more security and IT professionals joining together as the two functions continue to converge. The industry is experiencing a paradigm shift in the way surveillance and security networks are designed, implemented, and managed. In the new year, we expect to see more security and IT professionals joining together as the two functions continue to converge. The merging of these two security avenues will make organizations stronger and more capable of managing threats from hacking and ensuring the continuing operation of physical security. Businesses and solutions that help solve physical security problems, such as eliminating “missing video evidence” and ensuring system uptime, and can protect physical security products, such as preventing IP-enabled cameras from being used by cyber-criminals, will be the big winners in 2018. Driven By Cybersecurity Needs Business is great. Highly cost-efficient and non-intrusive physical security system verification solutions, like Viakoo’s automated system verification solution, has helped to minimize system and recording downtime across a range of verticals in 2017. Many organizations are urgently driven by cybersecurity, compliance, risk, and other factors to ensure their security systems are always working as they should. Likewise, many security integrators are being proactive in addressing these needs in working with Viakoo. Seeing end-users, integrators, and solution providers like Viakoo working in concert to solve critical physical security problems, gives us great enthusiasm for 2018.
Successful video infrastructure management requires visibility into the network’s behaviour The importance of video in an organization has been growing over the past several years, almost exponentially. In retail, video images can help detect or deter theft by employees and patrons. Casinos use video partly due to state regulations, to ensure gaming activity is free of deceit or fraud. Branch offices use video to communicate with the head office. Schools use video for distance learning while medical facilities use video for remote consultations. And so on. VNA – Where Credit Is Due In these and other examples, recorded video can be priceless. It can save executives from legal action or save a corporation millions of dollars in liability. On the other hand, if the video system fails to record during that critical moment, the loss can be staggering. This is why assuring the video stream is completing its intended path has become one of IT and security’s biggest challenges. Oversight for this has become the role of what is beginning to be termed a Video Network Administrator, or VNA – a position that for the most part does not formally exist, but should. Typically a team comprising security technology, systems integrator technicians and IT, these individuals work diligently to keep video surveillance up and running. Now it is time to recognize this position and the person fulfilling it, as the VNA will play a vital role in your security strategy, a role that will increase in importance with the continuing expansion and integration of video surveillance technologies. Role Of VNA In Maintaining Video Uptime Recorded video can be priceless. It can save executives from legal action or save a corporation millions of dollars in liability. On the other hand, if the video system fails to record during that critical moment, the loss can be staggering Successful video infrastructure management requires visibility into the network’s behavior. Each video stream is an amalgam of many different systems and processes, the failure of any one of which can result in missing video. Heterogeneous video networks may include cameras at the edge, complex VMS and other software, networking infrastructure, hard discs for recording and more. The more technology you have deployed in your video solution, the more elements there are that could potentially run too slowly, cut out intermittently or fail at any given time. Spot-checking the system will not identify degrading components or other developing problems. Once a problem is detected, it can be a tremendous challenge for the VNA to identify the cause. Uncertainty about where the root of the problem lies can lead to guesswork and an inefficient trial and error process to try and solve it. Having a number of providers, contractors and vendors for your system exacerbates the problem as they may be reluctant to take responsibility for the issue, which only prolongs video downtime. Informational truck rolls are expensive and use even more time in trying to solve problems. During this time there is a lack of situational awareness, video is not being archived, investigations are negatively impacted and as a whole the organization is at a higher risk. Without question, management of the video stream is a serious and complicated issue for risk management, highlighting the crucial nature of the VNA’s role in the organization. This role will only grow in complexity and importance as video surveillance systems become larger and integrate with more hardware and software solutions. It is time not only to recognize the value of VNAs, but to consider how automation can make them more effective and efficient at their profession. SaaS – The Problem Identifier Greater recognition of these challenges is driving a new segment of growth in the IT industry that has strong applicability within the security industry as well. Now there are software-as-a-service solutions that can monitor each unique video stream, detect when any interruption or decay is causing a gap in the stream, and alert the VNA with actionable information on how to quickly solve the problem. This software provides almost immediate ROI – but very quietly, as there is no way to measure the problems and liabilities that an organization has avoided by ensuring a robust video stream at all times. The role of VNA will only grow in complexity and importance as video surveillance systems become larger and integrate with more hardware and software solutions What can be measured, and therefore managed, is diagnostic data. SaaS solutions provide this in the form of key performance indicators (KPIs) that give visibility and insight into the behavior of the IP video network and video operations. Furthermore, a well-designed user interface delivers the information directly to mobile phones and tablets in addition to desktop PCs, utilizing data visualization and diagnostic graphing to help the user better understand system statistics. Useful KPIs include: Video path uptime Video stream delivery index Video retention compliance Average ticket response time Mean failure recovery time Finally, in the current environment where customer service and support truly defines a brand’s value to its community, it is essential for expert live assistance to be a quick call or click away at all times. This helps to get any questions or issues resolved even more quickly, further raising the ROI. Video has been established as a vital tool in an organization, and the individual who is fulfilling the role of VNA in any organization will, with absolute certainty, welcome the adoption of this type of automated software to maintain the health of the video network. For executive management, who are ultimately responsible for any risk that exists in the organization, this is a winning solution.
The rise of IP based security systems has also opened up the market for new systems solutions from the IT market Viakoo 2014/2015 Review and Forecast: There continues to be a sizeable increase in activity across the professional security industry in the United States as the economy grows stronger. One of the strongest segments is commercial construction, which is an influential driver for the purchase and installation of security systems. Based on this trend, along with several new emerging technology trends, I expect we’ll see continued growth here in 2015. As security systems continue to migrate to IP, they more closely resemble IT solutions. This change is taking place more rapidly than most expected, which can be disruptive to systems integrators who are not prepared to do business in the IP world. The rise of IP based security systems has also opened up the market for new systems solutions from the IT market. This is clearly the case with Viakoo. We launched a Software as a Service (SaaS) business model in April 2014 with a solution that puts an end to missing data for video surveillance systems operating on an IP platform. The response to Viakoo has been phenomenal as users increasingly come to realize that missing data on the network typically goes undetected until it’s already a problem – which creates tremendous liabilities. New integrated systems rely on video data to deliver higher levels of situational awareness, risk management, event response and communications. As these systems continue to evolve with higher levels of intelligence and analytics, so will the requirements for new systems to provide even more video data. This has created a demand for easy and efficient ways to monitor and manage the performance of surveillance systems – just like IT professionals. As Jack Welch once said, “If you can’t measure it, you can’t manage it,” and measurement requires information. Companies that can successfully gather actionable information from mission critical systems, such as video surveillance, promise to be big winners in 2015. See the full coverage of 2014/2015 Review and Forecast articles here
Viakoo, a provider of solutions for managing and securing distributed IoT devices, has been awarded a patent for their innovative method of remotely updating and managing a multitude of IP connected devices regardless of whether they reside on isolated networks, local networks, or wide area networks. Unmanaged and IoT devices increase the risk of cyber vulnerabilities and other operational challenges when they are using outdated firmware or lack certificate management. Cyber-Physical system security This innovative Viakoo solution specifically addresses a critical growing cyber-physical system security challenge for organizations that have large numbers of both managed and unmanaged IoT devices across their enterprise infrastructure. “Modern IP networks have enabled valuable improvements in the capabilities, management and operational controls across almost every industry, and every size of organization,” said Bud Broomhead, Viakoo CEO. Viakoo offers solutions that allow every organization to dramatically mitigate risks" “Viakoo offers solutions that allow every organization to dramatically mitigate risks while maintaining complex enterprise installations employing myriad managed and unmanaged IoT devices.” Many organizations have installed a broad range of IP devices over time, including security cameras, access controllers, sensors, printers, and scores of unmanaged IoT devices. Cyber hygiene functions As a result, these organizations employ numerous devices from different manufacturers, many of which are undetected on the network. Keeping track of exactly what devices are installed and where they reside on the network presents a considerable challenge. Even more challenging is managing critical cyber hygiene functions, such as firmware updates, managing certificates, and ensuring operational integrity. Until now, it has been quite common for technicians to manually check each device to confirm their status, make firmware updates, or log into unique consoles for each manufacturer. Because of the onerous nature of these tasks, many firms do them rarely, delegate them to contractors, or even neglect to do them at all. In particular, the lack of timely firmware updates leaves organizations vulnerable to multiple known threats. Defeating corporate governance This patent provides a mechanism to update several functions at the device level Those that do maintain their IoT devices often resort to default or common shared passwords to simplify the update effort, defeating corporate governance. Despite widespread use of certificates (TLS or 802.1x) to secure traditional IT systems, they have not been widely used for IoT devices due to lacking an effective way to remotely connect to the device. The result of not being able to address comprehensive cyber hygiene is a growing attack surface from unmanaged and IoT devices. This patent provides a mechanism to update several functions at the device level regardless of where the devices reside on the network. Using Viakoo’s remote management capability it is now possible to implement an improved and more scalable solution that maintains software updates, manages certificates, and enforces password policies for large numbers of IoT devices across multiple distributed networks, thereby improving both operational outcomes and organizational security. Most important, the new Viakoo solution does not rely on any shortcuts – maintaining maximum security in protocols, passwords, and verifications.
Armis®, the agentless device security platform, and Viakoo®, a pioneer in automated IoT cyber hygiene, announce a partnership that brings together IoT device discovery and remediation. The number of connected Enterprise IoT devices used in workplaces across all industries is exploding. Experts say that by 2025, one should expect more than 40 billion of these devices interwoven into our everyday lives. And although these devices help improve efficiency and reliability, they lack the management and security needed to keep them safe from cyberattacks. Traditional asset management Most enterprise IoT, operational technology (OT), and biomedical devices have limited on-board security controls. Traditional asset management and security products can't see unmanaged and IoT devices that can't host software agents. Active network scanners can cause sensitive OT equipment or critical patient-connected devices to malfunction. And misconfigured or unpatched devices can expose vulnerabilities that create a massive attack surface and considerable risk. When an out-of-compliance device is found, the best outcome is to remediate potential risks and to return the device to service. Armis detects such out-of-compliance devices, and Viakoo can trigger certain actions on them, like firmware updates, configuration modifications, certificate refresh, and password changes, which can remediate risk. Achieving greater value Viakoo solves a difficult and necessary task by automating cyber vulnerability remediation" Devices that can’t be remediated would continue to be monitored by Armis for suspicious or malicious behavior and quarantine. Both the Armis and Viakoo platforms are agentless, do not require the installation of any hardware in the environment, and install in as little as minutes, using the infrastructure one already has, with no network changes. Armis integrates with Viakoo and other IT security and management systems just as easily, from the firewall to the NAC to the SIEM, letting the user achieve greater value and more automated response. “Viakoo solves a difficult and necessary task by automating cyber vulnerability remediation,” said Peter Doggart, VP Business Development, and Global Channel at Armis. Eliminating cyber vulnerabilities “Our integration provides a best-in-class solution for organizations to quickly eliminate cyber vulnerabilities and be in control of their IoT infrastructure. Together, Armis and Viakoo provide a unified cybersecurity vulnerability management solution for unmanaged, medical, OT, and IoT devices - critical for any IT or security team.” “Unmanaged IoT devices represent the largest attack surface within an organization,” said Bud Broomhead, CEO of Viakoo. “Armis has the most comprehensive solution to discover these devices; now, combined with Viakoo, customers can quickly and cost-effectively make these devices secure, visible, and capable of delivering their full value.”
Viakoo, globally renowned reliable system and data verification solutions provider, is highlighting their full line of offerings for physical security service assurance and sustainable cyber hygiene at GSX 2019 (Booth #2661). Viakoo is showing several of their newest software solutions for reducing uncertainty in both physical and cyber security, including the Camera Firmware Update Manager (CFUM), the IoT Tracker, and the Video Assurance Service, among their other offerings. Together, their family of automated verification products and services help boost security system reliability and reduce uncertainties regarding system status, device status, and system functionality. IoT Tracker Viakoo products employ continuous automated diagnostics round-the-clock to provide auditable assurance “Many businesses are struggling to ensure that their complex video and physical security systems are kept up to date and functioning as they expected, which can lead to ongoing uncertainty and risk,” said Bud Broomhead, CEO, Viakoo. “Viakoo has a range of service assurance offerings that can provide proactive management tools to help them keep every element of their systems up-to-date, and to monitor the real-time health of their systems to provide clarity, insight, and reassurance.” Viakoo products and services employ continuous automated diagnostics round-the-clock to provide auditable assurance that video surveillance is working as it should. Viakoo’s unique solution has gained market traction by providing a comprehensive system for ensuring that access and video surveillance devices are operating within expected parameters, alerting security officers/managers when problems arise. Now, with the IoT Tracker, the company is doing the same for other IP-connected devices, including Wi-Fi locks, security entrances, uninterrupted power supplies, visitor management systems and more. Video Assurance Service Security managers know that any single camera on the network with outdated firmware represents a potential entry point for hackers and other criminals. Viakoo’s Camera Firmware Update Manager solves a particularly difficult challenge for system managers – that of keeping track of the firmware status of every camera in the system, regardless of the manufacturer. The Update Manager tracks status and automatically updates the firmware on camera devices from one or more vendors, and performs these updates with a chain-of-trust method that ensures the integrity of the firmware. Viakoo’s Video Assurance Service (VAS) is a managed service offering that provides the benefits of service assurance to physical security teams of all sizes. Most physical security end users do not have onsite physical security experts, yet want to know that their security systems are being checked, watched over, and quickly fixed. VAS solves this problem by installing Viakoo software agents on the end user system, which are monitored by Viakoo to ensure video is being recorded and stored properly. If an issue is detected, Viakoo automatically diagnoses the root cause and develops a repair plan for the integrator to resolve the problem, in many cases even before there is any impact on video recording.
UL, global safety science company, has officially announced a strategic collaboration with Viakoo, internationally renowned automated IoT service assurance solutions, to mitigate ongoing operational and cyber-hygiene issues commonly found in physical security systems. Together, UL and Viakoo will explore opportunities to provide services and best practices to help businesses maintain compliant physical security systems that are resilient to cyber threats throughout the service life. IP-based systems The physical security industry has gone through a rapid transformation with the introduction of IP-based systems Over the past 10 years, the physical security industry has gone through a rapid transformation with the introduction of IP-based systems, multiple forms of cyber security threats, and an increased reliance on the evidence produced from video surveillance. As a result, a security system that was shown to be configured and to function properly at installation can quickly become non-functional, leading to more frequent service calls, a lack of video evidence, and access control failures. In addition, security systems are often targeted by hackers and require an ongoing assessment of vulnerabilities for effective cyber hygiene. UL – Viakoo collaboration UL and Viakoo are teaming up to help develop solutions to solve these critical challenges and strengthen security. UL will leverage its deep technical expertise around the performance, reliability, interoperability and cyber protection of physical security products and systems to provide certification services and promote methods for improved cyber-hygiene for IoT application systems. Viakoo also brings a wealth of knowledge to the alliance, with over 650 million hours of service assurance data on physical security systems, digital twin IoT technology, and experience in cyber hygiene of IoT systems. “The relationship with Viakoo, a unique SaaS provider in the physical security space, coupled with UL’s security domain experience and compliance expertise, has the prospect of helping end-users manage their growing connected technology infrastructure more efficiently, while reducing the overall risk of a critical system failure,” said Neil Lakomiak, director of business development and innovation for UL. Enhancing physical security Bud Broomhead, chief executive officer for Viakoo, said, “UL shares our vision for ensuring that physical security investments are delivering the safety and security that they were designed for. We are honored to collaborate with a global leader in safety to deliver meaningful compliance and analytic solutions to the market.” UL and Viakoo will be holding customer and press briefings at the GSX Security Conference in Chicago, September 10-12 in room #2661 on the exhibit show floor.
Viakoo, the provider of reliable system and data verification solutions, is demonstrating innovative new offerings for physical security service assurance and sustainable cyber hygiene at GSX 2018 (Booth #2943). Viakoo is showcasing two of their newest software solutions for the intersection of physical and cyber security: the new Camera Firmware Update Manager (CFUM), and the new IoT Tracker. “Many businesses are excited about upgrading or installing a new video surveillance system, but they are surprised by the need and the magnitude of ongoing management and maintenance tasks,” said Bud Broomhead, CEO, Viakoo. “With Viakoo, businesses have proactive tools to help them maintain their systems, track the health of their systems, and limit or prevent system downtime. Viakoo provides critical insight into exactly how their systems are operating.” Protect Sensitive Areas Viakoo helps to automate the process of assuring that video surveillance is working as it should, providing an auditable record. IP video surveillance is now a critical part of physical security in many industries, providing both real-time visibility and a record of events that can be reviewed, if needed. Viakoo’s unique solution has gained traction by providing a comprehensive system for ensuring that access and video surveillance devices are operating within expected parameters Regulatory agencies in fields as diverse as transportation, payment card processing and electrical distribution require industry participants to protect sensitive areas by controlling physical access, and video surveillance is an important tool to demonstrate compliance. Viakoo’s unique solution has gained traction by providing a comprehensive system for ensuring that access and video surveillance devices are operating within expected parameters, alerting security officers/managers when problems arise. Visitor Management Systems Now, with the IoT Tracker, the company is doing the same for other IP-connected devices, including Wi-Fi locks, security entrances, uninterrupted power supplies, visitor management systems and more. Security managers know that any single camera on the network with outdated firmware represents a potential entry point for hackers and other criminals. Viakoo’s new Camera Firmware Update Manager solves a particularly difficult challenge for system managers – that of keeping track of the firmware status of every camera in the system, regardless of the manufacturer. The Update Manager tracks status and automatically updates the firmware on camera devices from one or more vendors and performs these updates with a chain-of-trust method that ensures the integrity of the firmware. Viakoo is available for either cloud-based and/or on-premises deployment.
Viakoo, provider of the security industry’s first proactive automated system and data verification solution, is featuring their Camera Firmware Update Manager (CFUM) at GSX 2018. This solution provides capability across a distributed geography, to automatically update firmware on camera devices from one or more vendors and performs these updates with a chain-of-trust method that ensures integrity of the firmware. CFUM adds to other foundational capabilities provided by Viakoo that help organizations achieve reliable and sustainable cyber hygiene. Network IP Surveillance Cameras In the past two years, a number of cyber threats have directly targeted networked IP surveillance cameras, including well-reported malware such as WannaCry, Devil’s Ivy, and Mirai. The solution to these growing threats has been to update the camera device firmware, yet for many organizations the time and cost of manually upgrading their camera devices is prohibitive. Viakoo’s CFUM is the industry’s only solution, from a single management console, to automate firmware upgrades across a distributed security system with multiple camera vendors and VMS manufacturers. “Firmware updates often include patches for security issues and are released on an unpredictable schedule. Installed cameras, and even newly added cameras, may be connected to the network with outdated versions of software and, over time, fall even further behind, creating cyber vulnerabilities,” said Bud Broomhead, CEO, Viakoo. “It has been difficult for many firms to keep up with this changing environment by routinely identifying and cataloging the camera devices and their firmware status. Automating and managing firmware updates can provide assurance that your camera devices are running on the most recent and secure version of camera firmware.” Viakoo’s CFUM makes it simple to navigate and update a large deployment of devices across an organization Single Security Management Interface “For anyone who has many cameras or multiple sites – and particularly for anyone that has an extensive system with cameras from more than one manufacturer – keeping track of the firmware status of those cameras and applying the firmware updates in a timely manner is a real headache,” said Henrik Sydbo Hansen, Group Manager of Devices and Integrations at Milestone. Viakoo’s CFUM makes it simple to navigate and update a large deployment of devices across an organization through a single management interface. It is a cost-effective and simple method to easily update firmware before out-of-date software or security problems become an issue. Viakoo has incorporated a firmware chain-of-trust mechanism to ensure what is installed is correct and secure — a higher level of integration that helps reduce risk and simplifies the firmware update process.
Viakoo, a provider of a proven means to proactively automate surveillance and access control system verification in the security industry, is demonstrating solutions to assist in proving and maintaining regulatory or organizational compliance at GSX 2018. The dynamic capabilities of this system help customers ensure – and prove – consistent compliance with physical security regulations across a wide range of applicable industries including: transportation, payment card processing (PCI), electrical distribution and many more. This solves a persistent challenge in these industries to help avoid the risk of fines or service interruptions. Cyber-Risk Management Working in conjunction with Coalfire, a cyber-risk management and compliance firm, the Viakoo Predictive product was found to fully or partially automate the audit process for 38 specific physical security controls. Using automated discovery and push-button reporting from Viakoo can save significant time during an audit, and can help avoid the risk of expensive penalties, recalls or other service interruptions as a result of failing an audit. Additionally, Viakoo sits on the TIA-942 Edge Data Center working group, providing a focus on physical security requirements and cyber hardening of data centers to the group. Viakoo provides the only patented solution available to prove data retention compliance. Viakoo offers the only proactive and automated solution assessed by forensic auditors from Coalfire for physical security controls" Physical Security Compliance Viakoo has joined with the Telecommunications Industry Association (TIA), which represents the global information and communications technology industry, to comprehensively and proactively participate in providing compliance solutions for protecting telecommunications facilities and products. “Viakoo offers the only proactive and automated solution assessed by forensic auditors from Coalfire for physical security controls,” said Bud Broomhead, CEO, Viakoo. “By working with Coalfire, and joining with the TIA, Viakoo continues to work with industry leaders to provide proactive, automated solutions for ensuring physical security compliance across industries.” Surveillance Systems Many organizations that employ surveillance systems are required by regulations, industry standards, or internal compliance standards to retain video evidence for a period (typically 30 to 90 days). Auditors for industry standards such as PCI, NERC, NIST, TIA-942, FedRAMP and others, are now required to confirm that organizations systematically retain video data for the required retention period in order to achieve compliance certification.
Viakoo, a provider of the security industry’s first proactive automated system and data verification solution, is introducing their Camera Firmware Update Manager (CFUM) at ISC West 2018 (booth #33087). This product provides capability to automatically update firmware on camera devices from one or more vendors, and perform these updates with a chain-of-trust method that ensures integrity of the firmware. CFUM adds to other foundational capabilities provided by Viakoo that help organizations achieve sustainable cyber hygiene. Viakoo’s CFUM automates firmware upgrades across a security system with multiple camera vendors and VMS manufacturers Automatic Firmware Upgrades In the past two years, a number of cyber-threats have directly targeted surveillance cameras, including well-reported malware such as WannaCry, Devil’s Ivy, and Mirai. In 2017 TrendMicro, a leading cybersecurity firm, estimated that slightly over half of surveillance cameras in the United States they tracked were infected with one or more malware agents. The solution to these growing threats has been to update the camera device firmware, yet for many organizations the time and cost of manually upgrading their camera devices is prohibitive. Viakoo’s CFUM is the industry’s only solution to automate firmware upgrades across a security system with multiple camera vendors and VMS manufacturers from a single management console. Viakoo’s CFUM makes it simple to navigate and update a large deployment of devices through a single management interface Single Management Interface “Camera devices are often distributed throughout a facility, which can lead to situations where new camera devices are introduced to the network with outdated versions of software and, over time, fall further behind,” said, Bud Broomhead, CEO, Viakoo. “It can be difficult to identify and catalog the camera devices with out-of-date software and find vulnerabilities. Automating and managing firmware updates can assure your camera devices are running on the most recent update.” Viakoo’s CFUM makes it simple to navigate and update a large deployment of devices across an organization through a single management interface. It is a cost-effective and simple method to easily update firmware before out-of-date software or security problems become an issue. Viakoo has incorporated a firmware chain-of-trust mechanism to ensure that what is installed is correct and secure — a higher level of integration that helps reduce risk and simplifies the firmware update process.
At ISC West 2018 (Booth #33087), Viakoo, the security industry’s only provider of a proven means to proactively automate surveillance and access systems verification, is showcasing the dynamic capabilities of their solution to help ensure consistent compliance across industries for physical security. Working in conjunction with Coalfire, a leading cyber risk management and compliance firm, the Viakoo Predictive product was found to fully or partially automate the audit process for 38 specific physical security controls. Using automated discovery and push-button reporting from Viakoo can save significant time during an audit, and avoid expensive penalties for failing an audit. Protecting Telecommunications Facilities Additionally, Viakoo has joined with the Telecommunications Industry Association (TIA), which represents the global information and communications technology industry, to comprehensively and proactively participate in providing compliance solutions for protecting telecommunications facilities and products. Viakoo sits on the TIA-942 Edge Data Center working group, providing focus to the group on physical security requirements and cyber-hardening of data centers. Viakoo provides the only patented solution available to prove data retention compliance. Viakoo offers the only proactive and automated solution assessed by auditors from Coalfire for physical security controls" “Viakoo offers the only proactive and automated solution assessed by auditors from Coalfire for physical security controls,” said Bud Broomhead, CEO, Viakoo. “By working with Coalfire, and joining with the TIA, Viakoo continues to work with industry leaders to provide proactive, automated solutions for ensuring physical security compliance across industries.” Requirements For Compliance Certification Many organizations that employ surveillance systems are required by regulations, industry standards or internal compliance standards to retain video evidence for a period of time (typically 30 to 90 days). Auditors for industry standards such as PCI, NERC, NIST, TIA-942, FedRAMP and others are now required to confirm that organizations systematically retain video data for the required retention period in order to achieve compliance certification.
Viakoo, a provider of automated system and data verification solutions for video surveillance and access control, is introducing a new IoT Tracker at ISC West 2018 (booth #33087). Designed to leverage their proven technology, the new IoT tracker helps to deliver verification for other IoT devices on the network. Viakoo’s unique solution has gained traction by providing a comprehensive system for ensuring that access and video surveillance devices are operating within expected parameters, alerting security officers/managers when problems arise. Now, with the IoT Tracker, the company is doing the same for other IP-connected devices, including Wi-Fi locks, security entrances, uninterrupted power supplies, visitor management systems and more.IoT Tracker was created to help users verify connectivity of IP-connected devices on a regular basis Cost-Effective Solution The Viakoo IoT Tracker is scalable and cost-effective. It was created to help users verify connectivity of IP-connected devices on a regular basis to ensure they remain operational, in addition to gathering data through Simple Network Management Protocol (SNMP) to provide reliable and complete updates on the operational status of each device. It also provides a simple solution, eliminating the need to develop an expensive or cumbersome custom tool. “Our users require visibility and automation for IP devices beyond video surveillance and access control networks,” said Bud Broomhead, CEO, Viakoo. “Viakoo’s thorough knowledge of proactive automation served as a natural basis for us to provide a solution for all IoT devices utilized by physical security systems.”
In today’s highly interactive and interconnected world, cybersecurity is not restricted to the IT department – it threatens and affects every connected device in every department. As connectivity continues to expand, the risks will increase. In this environment, surveillance and physical security systems will continue to play a critical role in keeping organizations, staff and visitors safe. It is vital to understand what the cybersecurity threats are to physical security systems, how protections from cyber-attacks can be implemented and how security professionals must plan for incident recovery and ongoing protection. Combating Cyber Security Risks At ISC West, on April 11, 2018 from 3:45-4:45 pm located in Sands Room #309 - Level 1, a panel discussion of industry experts, comprised of renowned executives representing surveillance, cloud access control, biometrics, identity management, and other categories will address these important cybersecurity topics. The ISC West Education Session, ‘Another Brick in the Firewall: Security Leaders Discuss the Elements of Complete Cyber Protection’, will include discussions about how individual countermeasures help to build an overall protection system. It’s critical that cybersecurity countermeasures are implemented to create a proactive and effective cyber defence" The panelists will include Rick Caruthers, Executive VP for Galaxy Control Systems; Stuart Rawling, Director of Business Development for Pelco by Schneider Electric; Kurt Meason, VP of Technology and Product Support for Boon Edam; Simon Morgan, CTO of SureView Systems; Shiraz Kapadia, CEO and President for Invixium; James West, CEO and Co-Founder for Manything, and Bud Broomhead, Chief Executive Officer of Viakoo. It will be moderated by Tim Purpura, VP and Group Publisher of Security Systems News. Effective Cyber Defence “Cybersecurity risks continue to be an ongoing and increasing threat to installed surveillance and physical security systems, as well as organizations’ data,” said Rick Caruthers, Executive VP for Galaxy Control Systems. “It’s critical that cybersecurity countermeasures are implemented across physical and logical infrastructure to create a proactive and effective cyber defense.”
Viakoo continues to post strong performance across the first three quarters of 2017 with a positive forecast for Q4. The growth is attributed to the deployment of Viakoo’s automated system and data verification solutions through key integrator partners, including Stanley Security, Siemens, G4S, and others. In addition, increased compliance auditing requirements across multiple vertical markets have driven users to implement automated methods to document the performance and availability of their video surveillance, access control and related systems. Viakoo OnPremises Solution Viakoo’s recent introduction of OnPremises deployment for its product offerings has also increased the number of deployments. Key customers including Oracle and Cisco Systems have chosen the Viakoo OnPremises solution to automate physical security verification while operating entirely within their network. “It’s an exciting time for Viakoo as we have been evangelising the need to verify the true availability and performance of video surveillance and access control systems knowing that system degradation most often goes undetected until there is a bigger problem. Industry professionals looking to increase system availability, improve overall “security of security”, and maintain compliance, are now looking to Viakoo to resolve these longstanding challenges,” said Bud Broomhead, CEO, Viakoo. With Viakoo, users improve physical surveillance and security reliability and performance Automated Physical Security Systems Viakoo automatically verifies performance and integrity of physical security systems and devices while delivering automated proof of their system compliance. Leveraging machine learning and purpose-built algorithms, Viakoo quickly and automatically detects physical security system failures, diagnoses problems, alerts users with repair information, and maintains historical records on operations. With Viakoo, users improve physical surveillance and security reliability and performance, gain critical insight into physical security systems, capture valuable operational performance information, eliminate lapses in security coverage and automate reporting for compliance and auditing. Viakoo offers three configurations, all available for either cloud-based or on-premises deployment: Viakoo Proactive Viakoo Proactive performs auto-diagnostics and provides notification of critical physical security failures via email, along with fix-it recommendations, allowing users to recover quickly from failures. Viakoo PreemptiveViakoo Preemptive lets organizations get in front of problems before they become failures. The solution includes all the features of Viakoo Proactive plus preemptive advisory tickets, system details, ticket management and centralized management via a single dashboard. Viakoo PredictiveIn addition to all the features of Viakoo Preemptive, Viakoo Predictive identifies performance bottlenecks and helps users ensure compliance using predictive QoS metrics, advanced diagnostics, and inventory and compliance reporting.
At ASIS 2017 (Booth 3133), Viakoo, the security industry’s only provider of a proven means to proactively automate surveillance and access systems verification, is showcasing the ability to help ensure compliance with physical security controls in the Payment Card Industry Data Security Standard (PCI DSS) using the company’s Viakoo Predictive solution. PCI DSS compliance is required for any organization that stores, processes or transmits cardholder’s data. Working in conjunction with Coalfire, a leading cyber risk management and compliance firm, the Viakoo Predictive product was found to fully automate the audit process for 22 specific controls around physical security, and partially fulfills the audit requirements for an additional 14 controls. Audited PCI DSS Controls “Viakoo offers the only proactive and automated solution assessed by auditors for meeting controls in the PCI DSS” said Bud Broomhead, Chief Executive Officer of Viakoo. “This makes proving PCI compliance less costly to document by providing users with a comprehensive tool that validates the performance and length of data retention of their physical security systems.” Many organizations that employ surveillance systems are required by regulations, industry standards or internal compliance standards to retain video evidence for a period of time (typically 30 to 90 days). Auditors for industry standards such as PCI, NERC, NIST, TIA-942, FedRAMP and others are now required to confirm that organizations systematically retain video data for the required retention period in order to achieve compliance certification. Viakoo provides the only patented solution available to prove data retention compliance.
The Internet of Things (IoT) raises many new issues for security professionals. Attendees who register for ‘The Pros and Cons of the Internet of Things’ seminar at ISC West 2017 will come away with insights on new developments in networked solutions for the security industry and how they are impacting today’s systems. The assembled panel of thought leaders, representing nearly every category within the industry, will discuss the ins and outs of networking technologies and cybersecurity, as well as the role of the IoT for professional security applications. Armed with the best practices these experts will provide, security professionals will be well-equipped to provide their customers with even greater value from their security solutions. The seminar will be moderated by Ron Hawkins, Manager of Special Projects and Partnerships, Security Industry Association Efficient Data Security “New surveillance and security technologies are capturing volumes of information with greater detail and efficiency than ever before,” said Tom Cook, Senior Vice President of Sales, Hanwha Techwin America. “Video surveillance technology is a prime example, with new image capture devices delivering unprecedented levels of performance and intelligence that makes them invaluable for business applications that transcend traditional security.” The seminar will be moderated by Ron Hawkins, Manager of Special Projects and Partnerships, Security Industry Association (SIA). Panelists include Ronnie Pennington, National Sales Engineer, Altronix Corporation; Rick Caruthers, Executive Vice President, Galaxy Control Systems; Tom Cook, Senior Vice President, Sales, Hanwha Techwin America; Chris Camejo, Director of Product Management – Threat Intelligence, NTT Security; Ken LaMarca, Vice President, Sales and Marketing, OnSSI; Don Campbell, Vice President, Products, Quantum Secure; and Bud Broomhead, Chief Executive Officer, Viakoo.
Viakoo provides Operational Intelligence for IP-based physical security environments like access control and video Arecont Vision®, a provider of IP-based megapixel camera technology, has announced that Viakoo, an Industrial IoT (Internet of Things) company, has joined the Arecont Vision Technology Partner Program. Arecont Vision-Viakoo Partnership To Benefit Customers “Video surveillance is one of the most important aspects to a critical infrastructure company,” said Bud Broomhead, CEO, Viakoo. “In many cases, the video application, camera network, or storage is not properly specified or configured for high resolution video. Our software automatically and accurately pinpoints the issue and provides suggestions on how to fix it quickly.” “Arecont Vision was one of the very first partnerships we built when Viakoo was launched,” said Broomhead. “We are very excited about becoming part of the Technology Partner Program and the benefits it will bring to customers.” Viakoo provides Operational Intelligence for IP-based physical security environments like access control and video. They have built an extensible cloud-based Industrial IoT framework and implemented their first solution for the management of physical security systems. Viakoo’s products continuously monitor the entire physical security network and delivers alerts, diagnostics, and performance metrics to ensure physical security uptime. Providing Visibility To Security System's Performance “System uptime is absolutely critical when it comes to video surveillance,” said Jason Schimpf, Director of Sales Operations & Partner Relations, Arecont Vision. “Having Viakoo as a Technology Partner Program member gives our customers visibility to the performance of their security system and helps to ensure critical video from Arecont Vision cameras is being recorded at critical times.” The Arecont Vision Technology Partner Program includes sales, development, and support contacts between the two companies in order to better engage with end user customers and integrators, integrate new features and technology, and quickly resolve customer support issues.
Viakoo, the first automated solution for cost effective and proactive management of IP video network infrastructure, announces the immediate availability of the company’s new PennyAlert™ for Video Security service. PennyAlert’s unique capability automatically diagnoses and sends corrective recommendations as an automated ticket alert to subscribers’ smartphone app when a video stream not recording is detected. As the name of this innovative new Software as a Service (SaaS) solution implies, PennyAlert is only a penny per day per video stream. “Everybody knows that the elephant in the room in security is that in spite of the best gear, the best software, and the best people, video frequently fails to record. It’s costly and embarrassing, if not dangerous” said Bud Broomhead, CEO, Viakoo. “If your surveillance system stops recording video, you need to know about it immediately. PennyAlert sends push notifications when a problem occurs, eliminating informational truck rolls and removing the guesswork involved in pinpointing the issue. At a penny a day per stream, PennyAlert is an extremely cost-effective and efficient security solution for surveillance systems.” Easy Installation With no software to maintain, and no sensors to place, read, or interpret, PennyAlert is easy to implement and use. Going beyond traditional monitoring tools PennyAlert provides automated application-aware diagnostics and recommends corrective actions. PennyAlert is the only SaaS solution that helps eliminate video downtime and reduce associated costs while ensuring optimum surveillance system performance and stability. PennyAlert is ideal for a wide range of users and service models, whether running a video network of your own or one at a customer. Integrators using PennyAlert can easily manage multiple customers from a single platform, making customer support streamlined and proactive while greatly enhancing their service offering. “PennyAlert helps ensure that surveillance systems are functioning as they were designed to operate. It’s the new way of doing things,” concluded Mr. Broomhead.
At ISC West, security video professionals are invited to visit Viakoo’s demo suite at Bellini Room 2001A Viakoo, a leader in video surveillance network management, announced it is joining The Lyteship Group, a physical security industry association formed by N2NSecure to provide specifications, best practices and clarity to help organizations in the transition to networked physical security technologies. Members of The Lyteship Group include physical security experts, security integrators, manufacturers of security devices and physical security management software vendors like Viakoo. The announcement was made at this year’s ISC West show. The alliance with The Lyteship Group comes as a direct result of Viakoo’s mission and objectives, formed to meet the unique requirements of the video surveillance market. Without question security video has become mission-critical from both a safety and operational perspective. Viakoo’s solution addresses the need to eliminate video downtime, which not only creates security, safety, and legal issues, it also increasingly impacts profitability derived from analysis of the video streams. Physical security - deployment and management “The Lyteship Group represents a necessary evolution as physical security becomes more interwoven with IT workflows,” said Bud Broomhead, CEO, Viakoo. “Collaboration is needed to ensure physical security maintains the highest level of threat prevention.” “We formed The Lyteship Group because there is a need for massive improvement in how physical security should be deployed and managed in today’s enterprise,” said James Connor, President of N2N Secure. “All too often we hear of “missing video”, unstable physical access points, and other impediments to achieving security goals. By working together on a model for the whole industry, and one that can be implemented today, organizations can significantly reduce risk and lower costs.” At ISC West, security video professionals are invited to visit Viakoo’s demo suite at Bellini Room 2001A where N2NSecure and other members of The Lyteship Group will be on hand to discuss best practices in modern physical security.
Viakoo delivers users Quality of Service metrics for visibility and insight into their network’s behavior Viakoo, the first automated solution for cost effective and proactive management of IP video network infrastructure, is demonstrating their unique technology at this year’s ISC West show. At a time when the consequences and liabilities associated with missing surveillance video have never been greater, and the physical security industry continues its migration from analog to IP-based networks, Viakoo provides an easy to deploy Software as a Service (SaaS) solution that helps eliminate video downtime while ensuring the performance and stability needed for video analytics. “As the size and complexity of video systems continues to grow, manual service becomes an ineffective and costly burden for users,” said Bud Broomhead, CEO, Viakoo. “It is vital to recognize the importance of managing video infrastructure before problems arise and costs escalate. Viakoo effectively eliminates 100% of informational truck rolls and reduces troubleshooting time by 80%.” Developed as a SaaS solution, Viakoo automatically delivers users Quality of Service metrics for visibility and insight into their network’s behavior, using data visualisation and diagnostic graphing to increase understanding and promote prevention of problems. The scope of the Viakoo solution is truly enterprise-wide, with customers being able to understand the surveillance video network at any level: component, network, site, or enterprise. Integrators using the Viakoo solution can manage multiple customers from a single platform, making customer support streamlined and proactive. The software assesses each unique video stream, detects and anticipates interruptions or decays that can cause a gap in the stream, and alerts management with actionable information on how to quickly solve the problem. A mobile app delivers the full functionality of Viakoo’s software to users wherever they are, enabling today’s mobile enterprise. Combined with Viakoo’s experienced technical support team, users have all the resources they need to effectively detect, diagnose and solve video system performance issues 24/7.
Visitors to ISC West 2015 can learn more by meeting with security video experts from both companies Viakoo, a leader in video surveillance network management, and Video Insight, a leader in video management systems (VMS) for surveillance, recently announced a seamless integration between their two solutions. The best-in-breed combination offers the advanced functionality of Video Insight’s VMS, paired with Viakoo’s capability to discover and resolve network issues that impact the security video stream performance and stability. Both companies are at ISC West to demonstrate the benefits of their solution. “With their wide range of features and benefits, Video Insight is an excellent VMS to integrate with the Viakoo solution,” said Bud Broomhead, CEO, Viakoo. “Their track record of bringing meaningful innovation to this market is perfectly in alignment with our objective of improving the reliability and dependability of all video systems.” SaaS solution The partnership between Viakoo and Video Insight addresses the vital need to eliminate downtime in today’s mission-critical video surveillance systems. From both a safety and operational perspective, downtime creates security, safety, and legal issues, in addition to impacting profitability derived from analysis of the video streams. Viakoo’s easy-to-deploy SaaS solution helps to ensure uptime, stability, and optimal performance of the security video network. “Our focus is on schools and campuses, where safety and security are paramount and there is no tolerance for downtime,” said J. Robert Shaw, CEO of Video Insight. “Integrating the Viakoo solution with our VMS optimizes the reliability of the video systems where it is deployed, assuring that crucial video is not lost or compromised.” Visitors to ISC West 2015 can learn more by meeting with security video experts from both companies. Video Insight is in Booth #23067, and Viakoo is hosting demonstrations at Bellini Room #2001A.
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