To safeguard customer data, revenue, and brand trust, a prominent UK retailer faced ongoing web and API attacks.
To bolster their defenses, the company opted for Akamai WAAP, a widely implemented solution designed to secure web and API endpoints, positioning it as an essential part of their security strategy. Despite its capabilities, maintaining the platform’s effectiveness demanded constant expertise and refinement.
Operational challenges and Team Dynamics
The problem lay not in the platform itself, but in the lack of serial optimization and business alignment
Development delays and ineffective security policies hindered the retailer's ability to respond to emerging threats, mainly due to false positives and an unoptimized platform.
These issues escalated tensions between the development and security teams, yet Akamai remained central, offering robust protection unmatched by many competitors. The problem lay not in the platform itself, but in the lack of continuous optimization and business alignment.
Partnering with RiverSafe for Enhanced Optimization
Recognizing the need for sustained expertise without incurring the cost and risk of developing in-house specialty, the retailer engaged RiverSafe.
This partnership aimed to maximize their Akamai WAAP investment by effectively managing, optimizing, and evolving the platform. RiverSafe provided the necessary support to ensure the technology met the company's security needs without burdening internal resources.
