Latest Tyco International news

Johnson Controls Release Illustra Pro Gen3 Bullet Camera With Smart Wide Dynamic Range
Johnson Controls Release Illustra Pro Gen3 Bullet Camera With Smart Wide Dynamic Range

Johnson Controls has added to its successful Illustra Pro camera family with the Illustra Pro Gen3 Bullet, featuring new Smart Wide Dynamic Range that optimizes video quality while minimizing configuration time. Available with standard or telephoto lens and in megapixel resolutions of 3MP and 4K, the Pro Gen3 Bullet provides customers with a selection of video images to match their operational requirements and is ideal for a wide variety of deployments in both medium and large-sized facilities. Smart Wide Dynamic Range available in the Pro Gen3 Bullet reduces configuration time while greatly improving the quality of the video stream in varying lighting environments. By effectively reading the scene, the Bullet can adjust contrasting and overall scene balance without operator intervention. Setup and management costs Setup times are also reduced with the addition of configuration profiles, such as retail, gaming and indoor/outdoor scenes, where camera settings are automatically adjusted based on the environment, with a simple click of a button. The Pro Gen3 Bullet automatically adjusts settings to the desired mount for ceiling or wall for additional labor savings The Pro Gen3 Bullet also automatically adjusts settings to the desired mount for ceiling or wall for additional labor savings. “The smart technology embedded in our latest generation of Illustra Pro cameras automates picture tuning and ensures that what you see is always dynamically optimized even in changing scenes and lighting conditions. We are aiming to reduce operator setup and management costs while always delivering a perfectly configured picture,” said Ric Wilton, Director of Product Management for Illustra. “Adding intelligent, automated capabilities to our solutions is core to our product design and the Illustra portfolio.” Video Intelligence Analytics Building off the previous generation of cameras, the Bullet improves on important features such as Wide Dynamic Range, Illustra IntelliZip bandwidth management, effective failover redundancy, cyber security and Video Intelligence Analytics. Users can offload analytic streaming from network video recorders to the edge on Illustra cameras, saving time and resources. This feature, Video Intelligence Analytics, provides real-time, user-customisable event alarms that allow for quick reaction to incidents. By gathering transformative data instantly, users can better allocate human resources elsewhere. As part of the Tyco Cyber Protection Product Security Program, the new generation of Illustra Pro cameras will also have enhanced safeguards against cyber attacks. Cyber-threat resilience With cyber-threat resilience in mind, the solution includes “secure boot” which prompts the installer to change passwords upon installation. Additional safeguard controls include an enhanced security mode, which forces the use of complex, non-default passwords and encrypted communications. The Pro Gen3 Bullet is now available for order in both 3MP and 8MP form factors, with additional options coming soon.

Tyco Launches A Video Support Portal To Provide Technical Support To Its Users
Tyco Launches A Video Support Portal To Provide Technical Support To Its Users

Tyco, the security brand of Johnson Controls, launches a new video support portal which offers a comprehensive and easy to use one-stop resource for installers, system integrators and distributors who may require technical support for American Dynamics and Illustra video solutions. Visitors to the support portal are able to raise a support ticket for any product under warranty or use a Live Chat facility to instantly connect with a member of the video technical support team based at Tyco’s Centre of Excellence in Belfast. They are also able to participate in a Tyco video Q&A forum which provides the opportunity to share information with other customers, as well as register to receive regular product updates. Premium video solutions An easy to navigate technical library provides a wide range of support material An easy to navigate technical library provides a wide range of support material, such as installation and user guides, knowledge articles, ‘how-to’ guides and technical advisory bulletins, in support of American Dynamics and Illustra cameras, recording solutions and Video Management Software (VMS). “We believe that our premium video solutions should be matched with premium pre and post sales support services,” said Peter Ainsworth, VP Customer Experience Security Products for Johnson Controls. “In this respect, the launch of the new Tyco video support portal, which follows on from the successful introduction of the Software House portal, represents a giant leap forward in terms of our efforts to streamline how our customers are able to efficiently access all of our technical support resources, either from a desktop PC or via a mobile App.” Two-Way exchange of files The ability to raise a support ticket via the portal negates the need for customers to visit individual brand websites to report a troubleshooting issue or spend time queuing on telephone support lines. The portal also provides a platform for a two-way exchange of files and directories The portal also provides a platform for a two-way exchange of files and directories, which significantly enhances the ability of the Tyco support team to quickly diagnose and resolve any technical issues. Available in iOS and Android versions from the Apple App Store and Google Play Store, the free to download AD Support Portal mobile App enables users to access all the portal’s features via a smartphone or tablet. Real-Time sharing of files and images When installed on an iOS device, the App offers a number of additional time saving and practical features. These include: Live Chat: With Live Chat functionality available on the mobile App, as well as on a desktop PC, customers can trouble shoot video issues in real time via intercom with Tyco’s dedicated support team. Live chat and real-time sharing of files and images whilst an engineer is on site facilitates a quick diagnose and faster resolution of customer support issues. QR Scanner: Installation and user guides can be quickly viewed by simply scanning the QR code on a product’s packaging. Camera Configuration Tool: By simply entering a camera’s IP address, a systems integrator is able to conveniently configure or adjust the camera’s settings. Highest level of technical support “We are confident customers will be impressed with the functionality and breadth of support currently available at support.americandynamics.com, regardless of whether they access it via a PC or mobile device,” said Peter Ainsworth. “However, this is only the start. Over the coming months, we will be looking to take on-board feedback from customers to ensure the portal meets their requirements and is continually improved. We will, for example, shortly be adding our exacq brand to the portal. This will enable customers to experience the same level of support for exacqVision NVRs and VMS that they are currently able to receive for American Dynamics and Illustra video solutions. It is all part of our mission to offer the highest possible level of technical support.”

Universal Security Wins The Johnson Controls’ C-CURE 2019 Partner Of The Year Award
Universal Security Wins The Johnson Controls’ C-CURE 2019 Partner Of The Year Award

Universal Security Systems Limited has won the 2019 C-CURE Enterprise Partner of the Year Award. The Award was presented to Alex Deal, Operations Director of Universal Security Systems, by Gordon Morrison, GB Sales Director for the Johnson Controls’ Tyco access control and video brands, at the C-CURE Enterprise Partner Appreciation Dinner, which took place on 15th January at Boisdale of Canary Wharf. User-Friendly access control platform “We enjoyed significant sales growth during 2019 and this was achieved with the loyal support of all our certified Enterprise Partners whose professionalism has helped maintain the reputation of C-CURE 9000 as being the most robust, feature rich and user-friendly access control platform available,” said Gordon Morrison. Universal Security Systems support for C-CURE 9000 during 2019 was exceptional" “Universal Security Systems support for C-CURE 9000 during 2019 was exceptional, and they are therefore well deserved winners of the 2019 Enterprise Partner of the Year Award.” It was also announced at the dinner, which was attended by representatives from many of the UK’s security system integrators, that the Project of the Year Award had been won by Vindex Systems. Expertise of system integrators “The expertise of system integrators, such as Universal Security Systems and Vindex Systems, is ensuring that our mutual end-user clients are able to achieve maximum value from their investment in C-CURE 9000,” said Gordon Morrison. “The C-CURE Enterprise Partner Appreciation Dinner which is now an annual event, provided us with an opportunity to formally acknowledge the contribution all our Enterprise Partners are making to our ongoing success.”