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| SmartTask Security, suitable for android smartphones, will replace existing guard tour patrol devices |
MAN Commercial Protection Ltd has selected Skillweb’s SmartTask Security, the advanced guard management solution, to help better manage and monitor its operatives whilst onsite at customer locations. The nationwide provider of security services will roll-out the solution to around 100 mobile and manned guards following a successful trial which helped deliver service improvements through greater workforce visibility and control.
SmartTask Security, suitable for android smartphones, will replace existing guard tour patrol devices that no longer meet the needs of MAN Commercial Protection. During the pilot the mobile application proved to be a highly simple, flexible and user friendly solution that provided access to real-time and historical data to provide complete transparency of all guards operating remotely.
Using strategically-located NFC tags (the same technology used for contactless payment and electronic ticket smartcards such as Oyster) and QR codes, guards have to simply swipe over their mobile device over each unique tag to effectively log time, GPS location and activity onsite. This enables office-based controllers and customers to monitor the status of guards and confirm the completion of scheduled visits and rounds via a web-based portal. MAN Commercial Protection will also use SmartTask Security to generate working time and customer reports by operative or location.
Chris Smith, Operations Manager at MAN Commercial Protection Ltd, commented: “SmartTask Security has already shown to be a cost effective and functional tool that will help us to improve customer service, achieve operating efficiencies and support business development. Our previous standalone guard tour device was both cumbersome and complicated, so we needed a new solution that demonstrate our commitment to using leading technology to achieve continuous improvement.”
Paul Ridden, CEO of Skillweb, said: “MAN Commercial Protection is the latest company to take advantage of SmartTask Security, achieving real-time visibility of guard performance using this simple and low cost application. This advanced guard management solution takes advantage of the latest smartphone technology and is ideally suited to the precise needs of the security sector.”
