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Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SecurityInformed.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organizations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organizations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritizes use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
The smart home market has seen significant growth since 2010. Specifically, less than 0.5% of homes in the American region had connected home devices such as thermostats, lighting, security and entertainment in 2010; by the end of 2017, nearly 12% of households in the region will have connected home devices, an average of six devices per home. The success of smart homes started with professional security providers offering bundled packages, focused mostly on security monitoring. However, due to the cost of professional contracts, consumers began to embrace the do-it-yourself (DIY) approach. Despite the challenges and opportunities that come with professional and DIY approaches, the momentum of smart home growth depends on these two approaches working symbiotically. Smart Home Technology Partnerships A few recent examples include the relationship with Vivint and Best Buy and Vivint with Sprint. In most cases, Best Buy is a competitor to Vivint because a consumer can buy point devices and ecosystem and install it themselves or enlist the help of the Geek Squad. Even more recently, Nest announced optional professional monitoring with its Nest Secure products in partnership with MONI. Although this approach isn’t new, Scout Alarm, LiveWatch and SimpliSafe already have similar approaches, it continues to stress the need to combine multiple channels and approaches to the smart home market. Moreover, these are examples of symbiotic partnerships that will help the total market. In 2017, there were about 122 million smart home devices shipped globally. The retail channel represented about 62 percent of all device shipments in 2017 and will represent about 70 percent in 2021. Despite the increased demand for professional installation, the do-it-for me approach, most the volume remains with ad-hoc purchases. This includes a consumer video camera or a smart thermostat purchase from a retailer or when a consumer wants to add devices to an existing professionally installed system, they often will buy products from retail. There is a growing needto combine multiplechannels and approachesto the smart home market Furthermore, the multiple-system operator (MSO) and professional security provider channels will be evenly split in 2017; however, by 2021, the MSO channel is expected to be double the market size of the security provider channel. The primary reason for this rapid change over five years is the lack of professional security providers in EMEA and APAC; as a result, MSOs will dominate the professional channels in these regions, while across North America, security providers will maintain a strong market presence. Top Trends In Smart Homes A few of the top trends in smart homes to watch out for over the next 12-24 months include user interface, flexible services, cyber security and adjacent markets. The user interface trend continues to evolve for the smart home. Although voice commands are trending towards becoming the new user interface beyond 2017, the voice will not be the only means to control and interact with the smart home. Mobile phones or tablets will still be required to configure most devices. This means that although the Amazon Echo can control a WeMo plug, the consumer will still be required to download the WeMo app and configure the device. However, after the device is added to the same network as the Echo, the app is no longer needed on a day-to-day basis. Displays will also become increasingly popular throughout homes because the smart home is becoming increasingly isolating. Mobile phones or tablets will still be required to configure most devices in future smart homes DIY ecosystems such as Wink or SmartThings or Philips Hue lighting are often limited to one person with one mobile device. As a result, other members of the household would need access to that mobile device or would need access on their own device after being authorized by the primary user (all assuming a smart speaker is not being used). This is very limiting and the user experience is negatively affected. (Voice assistants like Google Home have added a feature to allow multiple accounts using voice recognition, which will help personalize smart homes.) However, displays in the home are a way to access all devices for anyone in the home. Smart Home Equipment Cost Flexible service offerings and pricing is already taking shape across smart home offerings. DIY installed smart home systems such as Scout Alarm already offer no contract monitoring. Professional monitoring companies are already offering no contract pricing and providers such as Comcast are looking to pilot programs for just video monitoring bundled with Internet for a low monthly fee. Options for financing are also going to become commonplace. Smart home equipment is expensive, especially when attempting out outfit a modest size home (2,500 square feet +). Immediate access to services is becoming more critical. This means consumers should be able to access on-demand service options directly from a mobile device to activate or deactivate professional monitoring. Lastly, pricing still needs to come down for many smart home devices but there is a threshold. Since many smart home devices today do not have a recurring monthly fee, the cost of maintaining mobile apps, platforms and support services must be propped up by higher device prices. However, companies can look to offset some cost by sourcing different material. According to the IHS Markit Teardowns Team, the cost of the metal ring on the Nest 3rd Generation thermostat is $10, which is more expensive than the LCD display which comes in at $9. In comparison, the Ecobee3’s most expensive part is the LCD screen at about $4.00. As a result, the Ecobee3 costs nearly $20 less to manufacture compared with the Nest 3rd Generation thermostat. Smart Home Security Securing the smart home will be a hot topic over the next 12 months. One method of change will be manufacturers requiring consumers to change default passwords. Manufacturers need to start requiring consumers to change passwords before a product can be used. Home routers, for example, often use ‘admin’ as the username and ‘password’ as the password and most users never change these. For elder care, door/window sensors and motion sensors could be used in combination with software to monitor routine The challenge that many consumers and suppliers face today is that many passwords are built directly into the firmware and the consumer has no way of making changes. As a result, the integrity of the device comes down to the supplier. As threats become more severe with ransomware and other botnet attacks, manufacturers will need to implement additional thresholds of threat assessments to keep consumers safe. One method involves two-factor authentication. IHS Markit expects the monetization of cyber-security for residential customers to start appearing in 2018. This means that security service providers would monitor network traffic for the consumer. The software would not be monitored or implemented directly by the consumer; instead, the service provider will take care of all the monitoring of network traffic. What this means is that the software or router would monitor network traffic for patterns and manage which servers are pinged by IoT devices such as consumer video cameras. Care Homes And Insurance Companies Although the compound annual growth rate (CAGR) for smart home device revenue is set to exceed 50% through 2021, the growth could be much higher with support from adjacent markets such as elder care, construction/developers and insurance companies. For elder care, door/window sensors and motion sensors could be used in combination with the software to monitor routine. If an elderly person suddenly changes their routine, this would alert caregivers. This same premise can be used in professional elderly care settings to help staff prioritize patient needs. IHS Markit expects the monetization of cyber-security for residential customers to startappearing in 2018 Working with insurance companies is another method of reaching the customer with smart home devices; however, the use of insurance is highly fragmented across regions. As a result, North America is the best opportunity as of 2017 to partner with insurance companies. Furthermore, insurance companies are mostly interested in managing the entire ecosystem. Blending Professional And DIY Smart Homes While offering subsidized equipment (smoke detectors and water leak detection) can reduce claims, insurance companies need to have full access to the data – as a result, they are more interested in creating their own platform from scratch or working with a provider to support data analysis. Working closely with builders will also continue to gain traction, especially across EMEA and APAC. By working closely with builders, this reduces the challenges associated with B2C channels and the overall cost of the system can be masked by the mortgage payment, resulting in more system installations with less distribution expense. Overall, the line between professional and DIY smart home is blending. CEDIA and Amazon recently announced a collaboration and Netgear Arlo announced the first wire-free and battery-operated ONVIF compliant camera. With the combination of voice-control, consultations from Amazon and Best Buy, the reduction in the pile of smart home hubs in the basement as more protocols are embedded in gateways/routers, and no further need for the special Apple chip for HomeKit compliance after iOS 11, smart homes are becoming easier to achieve both for consumers and professionals.
ASAP-to-PSAP technology automates communications between alarm monitoring companies & PSAPs and dispatches emergency service In April 2015, Cary, N.C., adopted a technology called Automated Secure Alarm Protocol to Public Safety Answering Point (ASAP-to-PSAP), but currently they are among only a handful of emergency 911 call response locales that use ASAP-to-PSAP technology in the United States. Commander Scott Edson of the Los Angeles County Sheriff’s Department, speaking to a seminar gathering at ISC West, emphasized the importance of rolling out more implementations of ASAP-to-PSAP. The technology benefits residential and commercial alarm monitoring companies and their customers by eliminating dispatching errors and speeding dispatching times. There are 6,500 PSAPs that respond to emergency 911 calls in the United States. They take more than 250 million 911 phone calls per year from the public and from central station alarm monitoring companies. PSAPs then route the information from 911 calls to the right emergency service and then dispatch police or fire services. ASAP-to-PSAP technology automates the communications between alarm monitoring companies and PSAPs and dispatches the emergency service. The Central Station Alarm Association, the Association of Public Safety Communications Officials and Vector Security developed the software technology back in 2009. So what’s the implementation hold-up? “As always, funding is the issue,” says Ron Lander, CPP, principal with Ultrasafe Security Specialists in Norco, Calif. “The cities don’t want to spend the money. The central stations want to implement it. They say it will reduce personnel needs.” Replacing central station phone calls with data entered by a central station operator offers three major benefits, according to a PowerPoint presentation developed by Bill Hobgood, project manager with the Richmond, Va., Public Safety Team. First, it eliminates telephone calls between alarm monitoring companies and PSAPs, which take up time that could be spent with individual 911 callers, who might be in immediate physical danger. It eliminates the inevitable miscommunications between two human beings talking on the telephone – “Speak up, I can’t hear you.” “Was that Fourth Street or Fifth Street?” “Oh, Fifth Avenue, sorry.” Then there are also communications problems related to language in our increasingly multi-cultural society. Finally, and perhaps most important, it speeds the processing and response times by crucial minutes. Research shows that an ASAP communication takes 15 seconds or less to dispatch police or fire units. By comparison, a telephone communication takes 1.5 to 3 minutes or more to dispatch units. Upon implementing ASAP-to-PSAP, there was a 13 percent drop in the number of police alarms handled by telephone An ASAP application carries out three tasks. It translates data from the alarm monitoring company into a format that the PSAP technology can read and process. Second, it updates the alarm monitoring company on the status of the alarm— message accepted and referred to the right emergency service or rejected for one reason or another. Finally, an ASAP application provides continuing updates including cancellation notices from the alarm monitoring company, notices that emergency service has been dispatched, notices that emergency responders have arrived at the scene and notices that events have been closed out. Houston implemented the technology in 2011 and has reaped enormous benefits. According to Bill Hobgood, Houston encompasses 634 square miles, has a population of 2.3 million people and runs the nation’s fourth largest PSAP. The city receives more than 2,600 police alarms weekly from 43,000 alarm systems monitored by three alarm companies. Upon implementing ASAP-to-PSAP, there was a 13 percent drop in the number of police alarms handled by telephone. Non-emergency telephone calls declined by 15 percent. The PSAP estimates that it is saving $1 - $2 million annually. What about accuracy and response times? Hobgood studied results in his own city of Richmond as well as York County, Va., in the Tidewater region, both of which implemented ASAP-to-PSAP in 2011. Hobgood’s study found that when the system eliminated call-taker involvement, it eliminated spelling mistakes and accidental transposition of street address numbers. It also eliminated problems related to low-volume headsets and accents. Those are impressive business and performance improvements, which is driving Commander Edson’s interest in rolling out more implementations.
RISCO will also present its new ProSYS Plus grade 3 hybrid security system for commercial sector at the event RISCO Group, the global integrated security solutions provider, will be presenting a host of exciting new products at IFSEC 2015, stand G1100. SmartHome An extension of RISCO Group’s award-winning Agility 3 and LightSYS 2 intruder alarms, using the advanced iRISCO smartphone app, new ‘SmartHome’ offers homeowners total control of their security, safety and home appliances. RISCO’s powerful video-enabled security solutions combined with their new connected home devices now enables householders to increase their energy efficiency, save money and enjoy control of their home devices and security - using just a single interface. ProSYS Plus - NEW G3 Panel With 512 Zones With the new ProSYS™ Plus grade 3 hybrid security system designed for the commercial sector, RISCO is setting the bar in the security industry. The powerful state-of-the-art solution offers a unique array of benefits, featuring a revolutionary single hardware platform with a unique licensing mechanism - allowing virtually unlimited scalability for any size of installation up to 512 zones. Encompassing the complete spectrum of advanced RISCO technology, the ProSYS™ Plus professional security solution provides: Advanced scalable control panel suitable for any commercial installation, up to 512 zones ‘Super Hybrid’ architecture offering wired, 2-way wireless and RISCO Bus for optimized installation Revolutionary cost-effective licensing model reducing project TCO Cloud-based smartphone app and web interface, enabling remote monitoring anytime, anywhere Full range of professional commercial and industrial detectors, utilizing RISCO’s advanced detection technologies Integrated IP cameras for live HD video verification and remote ‘look in’ via the cloud Fully supported by RISCO’s open architecture command & control PSIM software Beyond™ - NEW Wired And Wireless External Detector A winning combination of dual technology and integrated camera, Beyond™ provides crystal clear visual verification via the monitoring station, iRISCO smartphone app, or web interface A winning combination of dual technology and integrated camera, Beyond™ provides crystal clear visual verification via the monitoring station, iRISCO smartphone app, or web interface. Offering both flexibility and ease of installation, the IP65 rated wireless device features a chargeable auxiliary solar battery for extended battery life. Enhancing Beyond’s performance, false alarms in outdoor environments are drastically reduced via RISCOs’ unique Sway Recognition™ and Digital Correlation™ detection technologies. With Beyond™ you get: Cutting edge wireless DT outdoor detector with an integral high-resolution color camera Crystal clear images for visual alarm verification, day and night Unique solar powered solution enabling close to unlimited battery life Visual Alarm verification via the iRISCO mobile app Minimal false alarm rate due to high detection performance technologies and visual verification capability BWare™ – NEW Wireless Model Added To The State-Of-The-Art Commercial Detector Range In addition to its advanced technology and reliability, BWare™, RISCO Group’s state-of-the-art wired and wireless detector series for professional installations, scores high points for its smart and modern design. Utilizing RISCO’s industry-leading detection technologies, such as Anti-Cloak™ and K-band microwave for improved catch performance, and a unique wireless DT detector with active IR anti mask, the BWare™ series offers a comprehensive array of wired, wireless and Bus detectors. Saving installation time and cost, the BWare™ BUS models can be remotely diagnosed and serviced using the RISCO Bus. The BWare™ series is ideal for a wide range of commercial and high security applications; with Grade 2 and Grade 3 versions. The BWare™ smart detector family provides the flexibility to utilize professional detectors within any installation - wired, wireless or hybrid, while maintaining a uniform look across the site. Now supplied with the CSL DualCom WorldSIM® as standard, visitors to the RISCO stand can view the full range of award-winning panels, and HandyApp, on the ‘Innovation Trail’. In addition, visitors to the show can see Steve Riley presenting VUpoint, as part of the Benchmark Innovation Awards, at 11:30am on Tuesday 16th June in the Benchmark arena.
The Innovation Trail will allow visitors to navigate all the newest products and services from across the security industry Innovation is the key theme at this year’s IFSEC International, taking place from 16-18 June at ExCeL London. The annual security gathering will host the Benchmark Innovation Awards along with the launch of the new Innovation Arena. In addition to this, the Innovation Trail returns for its second year. Innovation Trail - Latest Products and Services Organizers of IFSEC International have polled their exhibitors to discover all the latest trends and innovations that will be on display, the Innovation Trail will allow visitors to navigate all the newest products and services from across the security industry that have launched this year. Highlights of the IFSEC International Innovation Trail include the NICE Suspect Search, a patent-pending video analytics tool that quickly locates and retraces the movements of a suspect, lost child, or other person of interest within a video surveillance network. Video footage from different cameras and time frames can be reviewed in just minutes, as the system automatically filters out 95 percent of irrelevant images. In addition to achieving faster response times, organizations are able to restore normal operations quicker following a security breach. RISCO To Exhibit Its HandyApp The RISCO HandyApp is the first smartphone application dedicated to supporting the sales and installation activities of professional security installers. The app allows installers working with RISCO products to increase their efficiency and sales potential by providing access to everything they need for a smooth installation. Through the app, installers can gain access to manuals, use power consumption calculators and even share user guides or sales materials with customers or colleagues. Installers can also extend product warranties and seamlessly open a service request by phone or email through the dedicated support area. Arecont Vision At The Event "We are delighted to incorporate the Innovation Trail once again and we have some really exciting products and technology to showcase this year" IFSEC International will also be displaying the latest in camera systems including Arecont Vision next generation panoramic cameras, the 5MP SurroundVideo® with Arecont Vision®’s proprietary STELLAR™ Low Light Technology, and the 12MP SurroundVideo® with Wide Dynamic Range (WDR). Both panoramic cameras also feature motorized lenses for easy set-up, and over a 50% increase in frame rate versus current SurroundVideo® cameras. Engtex AB will showcase its highly advanced textile Avertic Armour, developed from the No. 1 chainsaw protective textile, Avertic Pro+. This warp-knitted textile uses the world´s strongest fiber designed to withstand break-in attempts when heavy duty tools are used. Smanos To Launch K1 Finally, Smanos launch K1, the ultimate home automation and security center combining butler and guard functions into a stack of aesthetically pleasing round discs. The discs come with aluminum frames and texturized plastic surfaces, suitable for everyday use. This smart home technology uses intuitive operation, gesture-based password protection and self-learning capability to ensure the connected home is both affordable and easy to use. IFSEC, Event Director Comments Gerry Dunphy, event director- IFSEC International states: “Following our move in 2014 to London’s ExCeL we conducted a significant amount of research and one of the key themes that kept coming up is everyone wanted to see genuine innovation on the show floor. We are delighted to incorporate the Innovation Trail once again and we have some really exciting products and technology to showcase this year. With so many new products within the Innovation Trail, IFSEC International really will provide a one-stop shop for our installer community to get their hands on the latest technology.” All these new products, plus many more, will make up this year’s Innovation Trail at IFSEC International 2015, helping visitors to easily access the new technologies that have come to market. Visitors will also be able to speak to leading suppliers that are shaking up the industry with new services, experts will be on hand to answer any questions and demo all the latest products on their stands.
RISCO Group’s SynopSYS platform provides real time pictures of all branches from one interface Comverse is a leading multinational provider of telecommunications software and systems, with numerous branches worldwide. Comverse required an integrated management platform to control and monitor all of their branches from the company headquarters. The Challenge Comverse’s many branches around the world vary in size and operating hours. Many contain sensitive areas such as labs, warehouses, and IT rooms. Comverse’s largest site is the company headquarters, spanning 55,000 square meters. The headquarters houses two data centers, which are considered to be the most sensitive areas in all of Comverse worldwide. Comverse required a solution that would enable them to secure and monitor all of the branches from the global security control center located in their headquarters. The solution would have to support the simple integration of a variety of security systems. Another requirement was that the solution be based on TCP/IP communication. The most important consideration for Comverse was the reliability of the solution. The Solution Comverse chose RISCO Group’s ProSYS Integrated Security System as the solution that met all requirements. In 2006, ProSYS was initially installed in seven branches, each panel communicating via IP. ProSYS’ IP module enables simultaneous multiple channel TCP/IP communication, and works via secure communication with a full SSL stack using AES256 bit encryption. Following the successful installation of ProSYS in the first seven branches, Comverse’s Director for Corporate Security & EHS, Guy Dafna, called ProSYS a ‘global standard,’ and has since extended the system to all branches worldwide. In 2009, Comverse chose RISCO Group’s SynopSYS Integrated Security & Building Management platform with Integrated Video to control and monitor Comverse’s scattered branches. The installation is led by Comverse Corporate Security, who are gradually rolling out the platform to all branches. The Platform provides an overall picture of all the branches in real time, from one intuitive user interface located in the company headquarters and displays all building and rooms. SynopSYS Integrated Security & Building Management displays all buildings and rooms in the sites on synoptic maps. Highlights ProSYS Integrated Security System is installed in Comverse’s branches worldwide, communicating via IP. ProSYS was selected for its simplicity and flexibility. SynopSYS Integrated Security & Building Management Platform enables control and management of all the company’s branches from the headquarters via a single and intuitive user interface. SynopSYS Integrated Security & Building Management Platform is extremely flexible, its open platform allowing for easy integration not only with ProSYS, but also with video monitoring, intrusion, and fire systems, as well as HVAC, lighting, and elevator control. The Customer’s Point of View Comverse was pleased with the open platform that makes it easy to build unique projects, and is scalable according to the company’s future needs. They particularly valued the system’s flexibility, ease of use, and wide range of features. Comverse’s Corporate Security Director Guy Dafna noted, “Based on my experience working with many security systems, I can surely say that it looks like we’re on the good and safe track with RISCO’s solutions.”
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