Resort surveillance

G2E Asia and Asian IR Expo, the key marketplace for the gaming, entertainment and integrated resorts sectors, continues into its second and third days at The Venetian Macao and Galaxy International Convention Center. The shows draw industry professionals from across the region for a dynamic agenda of over 50 education sessions delivered across four stages. Range of key topics The content spans a wide range of key topics: High-level insights into gaming and entertainment at the G2E Asia Conference High-level discussions on integrated resort developments at the Asian IR Summit Cutting-edge innovation and tech solutions at the Tech Talk Latest gaming trends and advancements at the Gaming Innovation Forum G2E Asia Conference Highlights G2E Asia Conference explores key industry results, including the future of table games technology On May 8, the G2E Asia Conference explores key industry developments, including the future of table games technology, EGM trends across Asia, and innovations driving growth in key feeder markets. The afternoon Responsible Gaming Forum addresses critical issues such as elderly gambling, responsible lottery practices, and challenges faced by the industry. Asian IR Summit wraps up on a high note Drawing a strong crowd on its final day, the Asian IR Summit concluded with resounding momentum, following three days of impactful discussions and forward-looking insights. With a focus on integrated resorts, hospitality, emerging technologies, sportainment, and the evolving entertainment landscape, the Summit reinforced its role as a reputable platform shaping the future of the sector. May 9 event highlights The final day of the event tomorrow will continue to offer a range of activities across the show, including: The G2E Asia Conference spotlights IAGA Best Practices Institute, delivering essential updates on emerging compliance issues and regulatory threats. Speakers include Luis Mesquita de Melo, General Counsel of Hoi An South Development Ltd; Pedro Cortés, Managing Partner of Lektou Law Firm; and Henry Chambers, Managing Director of Alvarez & Marsal. The exhibition floor showcasing over 150 innovative products and solutions, including 100 exclusive product launches making their Asia debut. Technology Zone showcasing the latest advancements from emerging industry brands. Smart Hospitality Technology Experience Zone offering an immersive and interactive onsite experience. Expert-led sessions at the Gaming Innovation Forum, featuring insights on integrated resorts technology.

G2E Asia and Asian IR Expo, the pioneering marketplace for the gaming, entertainment and integrated resorts sectors, officially opens today at The Venetian Macao, with more than 10,000 industry professionals from 80 countries and regions expected to attend. Running from May 7-9, the exhibition spans over 30,000 sqm, showcasing over 150 exhibitors and featuring cutting-edge products and technologies that encompass the full spectrum of the entertainment and travel industries. Opening ceremony officiated by key local figures The joint event officially commenced with a grand opening ceremony officiated by key figures from the local industry, highlighting the event’s importance as the key platform and reinforcing the region’s commitment to industry growth and cross-border collaboration. Event officially commenced with a grand opening ceremony officiated by key figures G2E Asia Conference begins with distinguished keynote lineup Kicking off on May 7-9 alongside the exhibition, the G2E Asia Conference opened with a compelling program and a strong lineup of industry pioneers. G2E Asia Conference opened with a compelling program and a strong lineup of industry pioneers May 7 featured Francis Lui, Chairman of Galaxy Entertainment Group, delivering the opening keynote on the evolving entertainment landscape and Ed Bowers, President of Global Development of MGM Resorts International, presenting the afternoon keynote on gaming and market transformation. Centered around the Asian Market Forum, the day also welcomed notable speakers including Praveen Choudhary, Managing Director of Morgan Stanley Asia Limited; Fredric E. Gushin, Managing Director and Chief Executive Officer of Spectrum Gaming Group; and Niall Murray, Chairman of Murray International (Macau) Co. Ltd., setting the stage for two more days of strategic insights and future-focused discussions. 100 Exclusive products debut across the show floor Among the showcased products and solutions, 100 exclusive launches are making their debut in Asia for the first time. From established brands to rising stars, the launches span a diverse range of functions within the gaming and integrated resorts sectors, underscoring the limitless potential for innovation and growth within the industries. 100 exclusive launches are making their debut in Asia for the first time May 8 event highlights G2E Asia and Asian IR Expo continues May 8 with a full lineup of activities, including: The G2E Asia Conference running until May 9, addressing key topics including Technology and Innovations for Gaming; the 4th Asia Pacific Responsible Gaming Forum; and IAGA Best Practices Institute. Speakers include Jerry Chan, Senior Vice President of Electronic Gaming & Special Projects of Okada Manila; Guojing Su, President and Professor of Asian Responsible Gaming Alliance; and Hikaru Oguchi, Partner of Nishimura & Asahi. The final day of the Asian IR Summit, offering in-depth discussions on Sportainment and New Era of Entertainment. Speakers include Kevin Benning, Senior Vice President and Studio City General Manager, Melco Resorts & Entertainment; Jeffrey Jiang, EVP- Entertainment Services, Galaxy Entertainment Group; Michael Jensen, Senior Vice President of Strategic Optimization of Wynn Macau and Wynn Palace; Jeremy Walker, Senior Vice President, Marketing and Event Services, Galaxy Entertainment Group; Raymond Lo, Senior Vice President, Head of Global Marketing and General Manager of Altira Macau and Mocha Clubs, Melco Resorts & Entertainment; David Baxley, Vice President of Regional Entertainment, Sands China Ltd. An afternoon of expert-led sessions on smart hospitality at the Tech Talk, located within the exhibition. An afternoon exploring table games technology at the Gaming Innovation Forum, also within the exhibition. Exclusive networking cocktail events designed for table games and marketing professionals. The G2E Asia After Party at Para Club Macau, City of Dreams, with tickets available for purchase onsite at the event.

Asian IR Summit officially kicks off, May 6, at the Galaxy International Convention Center in Macau, bringing together top executives from both local and international travel and integrated resort sectors. Over the next three days, industry pioneers will engage in high-level discussions, addressing the challenges shaping the future of the industry. The Asian IR Expo exhibition, co-located with G2E Asia, opens at May 7-9, at The Venetian Macao, with complimentary shuttle service to ensure seamless access between the two venues throughout the event. Macao government tourism office opens summit The Asian IR Summit will continue to spotlight key industry trends, including emerging technologies Asian IR Summit proudly opened with a keynote address by Maria Helena de Senna Fernandes, director of Macao Government Tourism Office, setting the tone for the day with key insights into the integrated resort sector, particularly in Macau. The day’s theme focuses on the industry and hospitality, featuring speakers including Wade Howk, Chief Operating Officer of Inspire Entertainment Resort; Jeffrey Kiang, Equity Analyst of CLSA; and Angel Sueiro, Chief Operating Officer of PH Resorts Group, who explore the opportunities and challenges of incorporating non-gaming components into integrated resorts across the Asia region. Over the next two days, the Asian IR Summit will continue to spotlight key industry trends, including emerging technologies, the rise of sportainment and the evolution of next-generation entertainment. Celebrating the finest in gaming and entertainment Introducing the G2E Asia Awards, recognizing excellence and innovation across the industry. Winners will be announced the day before the exhibition, with honours given in five key categories: Best Slot Award, Best Electronic Table Game Award, Best Table Game Award, Best Casino Supply Award, and Best IR Tech Solution Award. All winning and nominated products will be showcased in the exhibition, allowing attendees to experience them firsthand. May 7-9 exhibition highlights The pioneering joint event is expected to attract over 10,000 visitors from 80 countries and regions. Event highlights include: New Smart Hospitality Technology Experience Zone offering an immersive and interactive onsite experience. Technology Zone and Tech Talk showcasing the latest advancements from emerging industry brands. New Gaming Innovation Forum highlighting cutting-edge innovations from G2E Asia Awards nominees across the gaming industry. Targeted Networking Events for professionals from the slots, table games, MICE and marketing industries.

The G2E Asia Conference and Asian IR Summit are set to return this May, bringing top industry leaders together to tackle the most pressing issues and opportunities within the entertainment and integrated resort sectors. The G2E Asia Conference will be held from May 7-9, 2025, at The Venetian Macao, with the Asian IR Summit taking place from May 6-8, 2025, at the Galaxy International Convention Center. Experts and key decision-makers Both events will feature a refreshed lineup of over 100 speakers, including influential experts Both events will feature a refreshed lineup of over 100 speakers, including influential experts and key decision-makers, delivering actionable insights and thought leadership on the evolving landscape. To inaugurate the events, distinguished pioneers will take the stage as keynote speakers, offering exclusive, in-depth perspectives into industry trends. Chairman of Galaxy Group to kick off as keynote speaker The G2E Asia Conference proudly announces Francis Lui, Chairman of Galaxy Entertainment Group, as the opening keynote speaker, set to deliver invaluable insights on the evolving entertainment landscape. Gaming stands persist with an afternoon keynote address The G2E Asia Conference is pleased to welcome Ed Bowers, President of Global Development of MGM Resorts International, as the afternoon keynote speaker, continuing the exploration of gaming and market evolution. Macau reps to lead keynote address at Asian IR Summit The Asian IR Summit is also honored to welcome Maria Helena de Senna Fernandes, Director of Macao Government Tourism Office will share their expert perspectives on the future of integrated resorts. G2E Asia Conference highlights Three full days of G2E Asia Conference sessions will provide in-depth market analysis of markets Three full days of G2E Asia Conference sessions will provide in-depth market analysis of emerging markets and the outlook for Asian gaming markets, strategies around technology and innovations for the gaming industry, a Responsible Gaming Forum and the IAGA Best Practices Institute. Speakers include Wilson Wong, Vice President of Cyber Security, Asia of Sands China Ltd; Henry Yuen, Head of Enterprise Business Development – Hong Kong and Macao of Amazon Web Services; Brian Wyman, Executive Vice President of The Innovation Group; Fredric E. Gushin, Managing Director and CEO of Spectrum Gaming Group; Jerry Chan, SVP of Electronic Gaming & Special Project of Okada Manila; Shee Chean Ho, Partner of Ernst & Young and Praveen Choudhary, Managing Director of Morgan Stanley Asia Limited. Asian IR Summit highlights The Asian IR Summit will feature insightful sessions focusing on integrated resorts, the hospitality industry, emerging technologies, sportainment and the new era of entertainment. Speakers include Kevin Benning, Senior Vice President and Studio City General Manager, Melco Resorts & Entertainment; Jeffrey Jiang, EVP- Entertainment Services, Galaxy Entertainment Group; Crystal Wang, National Leading Partner, Deloitte China Sports Business; Jeremy Walker, Senior Vice President, Marketing and Event Services, Galaxy Entertainment Group; Kevin Chang, Senior Vice President and Head of Asia Pacific, UFC; Henry Kerins, CEO, EASL; Namkung Dan, CEO of Eternal Editions; Anna Robb, Executive Producer of Our Legacy Creations; Steven Wang, Founder & CEO, Mars Culture; Icy Wong, CEO of VS Media Limited; Wade Howk, COO of Inspire Entertainment Resort; Ben Wong, CMO, Greater China of Google; and Crystal Wang, National Leading Partner of Deloitte China Sports Business.

Following a hugely successful presence at the Salto Partner Summit – Inspire 2025 in Phoenix, Arizona, Wavestore is reflecting on an event that exceeded expectations, strengthened industry partnerships, and created exciting new opportunities with resellers and distributors across North America. “I had high expectations, but this event was two to three times better than I thought it would be,” said Jeff Wood, VP of Sales North America. “At times, all three of us were engaged in discussions simultaneously, with people lining up to speak with us. It was fantastic.” Event highlights Salto regional sales managers actively bringing people to the booth to see Wavestore’s solution As a sponsor of the event, Wavestore showcased its seamless integration with Salto Space, demonstrating how its open-platform Video Management System (VMS) enables real-time video and access control data synchronization for faster security response times, improved situational awareness, and operational efficiency. The response from attendees was overwhelming, with security pioneers and Salto regional sales managers actively bringing people to the booth to see Wavestore’s solution in action. Key decision-makers “Senior leadership from Salto came over and said, ‘Everybody is talking about your product,’” shared Gregg Gross, Regional Sales Manager (Southwest/Central). “We had five separate meetings with key decision-makers from a major resort group using 1,400 Salto locks, and they even called their reseller on-site to see our solution live.” Wavestore and Salto: Integration for smarter security Wavestore and Salto integration provides security teams with a powerful, unified approach The Wavestore and Salto integration provides security teams with a powerful, unified approach to video surveillance and access control. Unlike traditional SDK-based integrations that rely on multiple third-party platforms, Wavestore directly integrates with Salto Space, eliminating complexity and significantly reducing deployment times and licensing costs. Key benefits of the integration Instant Event-to-Video Correlation – Access events, such as unauthorized entry attempts, forced doors, or invalid credential swipes, are automatically linked to video footage for fast investigation and response. Seamless Real-Time Monitoring – Security teams can instantly retrieve live and recorded video linked to any access event, enhancing situational awareness. Eliminates Guesswork – By automating event tagging and linking data from both systems, security teams reduce manual search times and oversight risks. Enhanced Compliance & Investigations – Organizations can generate accurate audit trails, improving regulatory compliance and investigative workflows. Ideal for High-Security Environments – The solution is particularly valuable for education, healthcare, corporate buildings, and critical infrastructure, where seamless access control and video verification are critical. Integration with Salto Space “One of the biggest challenges organizations face is linking access control events with video footage quickly and efficiently,” said Jeff Thomas, Regional Sales Manager (Northwest/Central). “Traditionally, security teams have to manually search access logs and video recordings separately. Our integration with Salto Space eliminates this issue, allowing teams to retrieve video footage in real-time and respond faster.” Expanding Wavestore’s reseller network in North America Wavestore’s engagement at Inspire 2025 was a step forward in growing its reseller network Beyond the technology, Wavestore’s engagement at Inspire 2025 was a step forward in expanding its reseller and distribution network across the U.S. “We are actively looking for new distributors and resellers across North America,” said Jeff Wood. “For most of our U.S. customers, products were sold directly from the UK, but now we are focused on building out our distribution network.” The message resonated with attendees, with many inquiring about exclusive reseller opportunities in key markets. One potential partner in Miami approached the team directly, excited about the chance to become Wavestore’s official reseller in the region. Missed inspire 2025? Meet Wavestore at ISC West! For those who couldn’t attend Inspire 2025, Wavestore is bringing the excitement and innovation to ISC West, March 31-April 4 in Las Vegas. “One of the attendees we met at the Salto event has already booked a meeting with us at ISC West to learn more,” said Jeff Thomas. “Our calendar is already filling up, and we are looking forward to engaging with even more potential partners.” With Wavestore’s growing presence in the North American market, ISC West represents another prime opportunity for resellers, distributors, and security professionals to experience Wavestore’s advanced VMS and Salto integration first-hand.

The PSA Network (PSA), the world’s largest consortium of professional systems integrators, announced the lineup of speakers and sponsors for PSA TEC 2025 (TEC) in Aurora, Colorado, March 9-12, at the Gaylord Rockies Resort & Convention Center. “PSA TEC 2025 is shaping up to be an amazing event from the industry-pioneering education and certifications to access to the top manufacturers in the industry,” said Matt Barnette, president and CEO of the PSA Network. “The power of PSA truly lies in the relationships we foster and cultivate, and TEC is another extension of this.” TEC’s Industry Unplugged sessions This year’s educational lineup is led by keynote speaker, Ryan Estis. Estis will deliver the presentation: Sell for Impact-Delivering Value and Winning Customers in the New Economy.  Lee Odess, the voice of the global access control industry, will host TEC’s Industry Unplugged sessions interviewing executives like Tom Cook from Hanwha Vision and Michael Wong of Genea. Multiple other breakout sessions, certifications and mainstage sessions will also take place.  Latest innovations and relationships TEC 2025 is exclusive to PSA owners, members and sponsors providing premier educational content TEC 2025 is exclusive to PSA owners, members and sponsors providing premier educational content and networking opportunities between integrators and technology partners.  Over the four days, integrators will have ample opportunities to meet with technology partners, learn about their latest innovations and solidify business relationships. Sponsors This year’s sponsors are industry-pioneering manufacturers and solutions providers, including: Summit Altronix Corporation High Country AMAG Technology Hanwha Vision HID Johnson Controls Milestone Zenitel Front Range 3millID Acre Security Aiphone Alvarado ASSA ABLOY BCD Bosch Digital Watchdog Farpointe Data LenelS2 LifeSafety Power March Networks OpenEye SECLOCK Solutions360 Velasea Vicon Wavelynx Windy City Wire Western Slope Ai-RGUS AMG Security Genea Hirsch IML Security Supply NETGEAR ProdataKey Tabletop ALConsulting D-Tools GSA Schedules Jetbuilt NSCA Plante Moran Snellings Walters Insurance Agency SPRX Swell Zitko First Time Session Sponsor Vector Firm Access to networking events “PSA TEC 2025 would not be possible with our amazing sponsors,” said Brittany Board, director of technology partners at the PSA Network. “We are thankful for their support and looking forward to another opportunity to drive connections and business opportunities.” Registration for TEC is open and provides access to all networking events, meals and conference courses.

Open platform video technology software is more than just a product; it's a tool that helps customers achieve their desired business outcomes. Safety, round-the-clock security, and increased operational efficiencies are now the norm due to video technology. Responsible Technology Despite humanity’s impressive technological advances, we also recognize the immense responsibility that comes with technological innovation. It's not enough to focus solely on the positive impact video technology can make, we must also be vigilant in identifying and addressing any potential negative consequences it can have on society and its citizens. This is the role of Responsible Technology. Data privacy We want to use all the good things that technology innovation brings, whether it be video, AI, ML, facial recognition, etc. We want to use all the good things that technology innovation brings, whether it be video, Artificial Intelligence, machine learning, facial recognition, etc. to serve people in societies in a responsible way. That means making sure that we regulate technology in a way that respects human rights and data privacy. Addressing the challenges The challenge is, that rather often technology leaders and policymakers either have conflicting interests or collaborate too late. To be responsible, business leaders must support their societies and policymakers in making regulations in the interest of the common good. At Milestone Systems, we are actively looking at how we develop our software responsibly, how our partners responsibly sell our software, and very importantly, how our customers use our software with a responsible mindset. Ensuring good corporate governance As a long-time partner within the security industry, we’re celebrating our 25th Anniversary this year, we are supporting the regulation of video technology for the good of society. However, it of course needs to strike the fine line between the right legislation and not hindering innovation.  UNGP The UNGP is the most authoritative and widely adopted set of principles for responsible business At Milestone Systems, we want to play an active role in this and that is why we have pledged our support to the UN's Guiding Principles on Business and Human Rights (UNGP). The UNGP is the most authoritative and widely adopted set of principles for responsible business. The principles call on governments and companies to identify, prevent, mitigate, and remedy actual and potential human rights abuses. Since its launch in 2011, the UNGPs have received wide support from states, civil society organizations, and the private sector, making them the key global foundation for business and human rights. Protect, respect, and remedy Through this commitment, we are taking steps to ensure good corporate governance and ethical standards in the development of our technology. We're generating mechanisms to prevent misuse and we are building educational practices internally. Based on the UNGP’s three pillars: protect, respect, and remedy, we are developing a set of Responsible Technology Principles and procedures for the development, selling, and use of our products. Need for video technology regulation In addition, we are currently evaluating all the various technology areas in which our video software can be used, such as with third-party integrations that utilize e.g., facial recognition. We are mapping out the advantages and disadvantages for societies. One key area of concern is how local authorities are mapping and storing data about us as individuals. This is the reason why we're inviting more legislation to regulate video technology rather than less. Engaging With policymakers We are meeting ministers and trade organizations as we believe this needs to be a joint effort where all parties are heard We are proactively reaching out to and connecting with policymakers and other relevant stakeholders to discuss our approach to and take on Responsible Technology and encouraging the political landscape to work with us around regulation and legislation. We are meeting ministers and trade organizations as we believe this needs to be a joint effort where all parties are heard and where we can openly weigh the advantages and the challenges of technology, whether it is video, facial recognition, machine learning, Artificial Intelligence, or other technologies. Striking a balance Implementing Responsible Technology is a journey, not a destination. To give it the focus needed, we have created a dedicated team to implement this initiative at Milestone Systems. At the same time, we are reaching out to the political landscape to discuss how we balance regulation without hindering innovation. Video technology used ethically We are a global company with worldwide operations, and we are having dialogues about how video technology is being used and how we can have meaningful talks about what regulation and legislation should look like. However, we don’t necessarily want to limit access to the technology itself. Facial recognition We encourage the policymakers to engage with us in the industry so that together we can strike the fine line Facial recognition is a great example of this. The EU is considering making live facial recognition illegal. That would be a huge inhibitor of proactive terrorism prevention. For example, if a well-known terrorist is walking down the street and is being mapped out against Interpol’s most wanted list, the authorities should be able to react. However, if a person walking down the street but is not mapped out or does not have any priors then the city should not be allowed to store the data of that individual’s whereabouts at that point in time. This potential legislation is concerning to me as a citizen of Europe. Instead, we encourage the policymakers to engage with us in the industry so that together we can strike the fine line for the better good of all of us. Maintaining high ethical standards We have a firm understanding and expectation that ethical standards are a huge driver in the security business. Citizens are not in favor of technology companies abusing data about them and monetizing from things that they have not opted in to do. Soon, I think we will see many more companies and governments leaning toward suppliers that do have a responsible mindset and high ethical standards for partnerships. Ethical practices Our journey toward Responsible Technology is an ongoing process, and we must remain steadfast in our commitment to ethical practices and the protection of human rights. We recognize that the rapidly changing technological landscape continually presents new challenges and opportunities. For this reason, we continuously look into how we can improve, for example, our end-user license agreements to avoid potential human rights abuses. An industry responsibility Security companies must prioritize careful planning and preparation, including developing policies and procedures For Responsible Technology to truly become a reality, compliance with international human rights laws and data privacy regulations is critical. Security companies must prioritize careful planning and preparation, including developing policies and procedures that govern the ethical use of video surveillance systems. The secure and ethical community In today's technology environment where deep integrations, machine learning, and artificial intelligence are becoming the norm, Responsible Technology is more relevant than ever. The security industry has a unique opportunity to set an example for other sectors by promoting a secure and ethical development community that prioritizes Responsible Technology, trustworthy data collection, and the protection of human rights. We must all rise to this challenge and embrace our role as ethical leaders for the greater good of both people and societies.

The security industry is going increasingly digital these days, with more small- and medium-sized businesses joining their global brethren by moving their data to the cloud, leveraging the benefits of artificial intelligence, and embracing more open solutions. Innovation is expected to continue at a rapid pace, thanks in part to the residual effects of the pandemic which has driven changes that might have otherwise taken five years or a decade or more to get into customers’ hands on a global scale. Let’s take a look at the trends that will dominate ISC West 2023. Improved analytics Analytics is about expedience, and in the surveillance world, it makes it possible to identify and search for the “who did it?” clip you need. For analytics, along with the cloud, it comes back to the core themes of being able to do more with technology Analytics also provides more actionable intelligence than a simple surveillance camera may provide, from identifying high-traffic areas during select times of the day and alerting staff to pay greater attention to these areas, to business intelligence that can enable a company to staff a store with more employees. For analytics, along with the cloud, it comes back to the core themes of being able to do more with technology and relying less on humans. Leveraging the cloud The cloud story is very related: it provides the ability to perform video-related tasks from anywhere on any device. In addition, the cloud makes it easier to share videos with other stakeholders and collaborate on investigations. By storing video on the cloud, end users reduce their total cost of ownership because they no longer have to invest in onsite storage solutions, while gaining greater storage capabilities and thereby future-proofing their solutions. Deployment patterns Because the cloud requires a less total cost of ownership and can be intuitive, it is driving interest in solutions Another interesting trend that we’ll be hearing more about this year is the overall deployment patterns of video surveillance systems. This is part of the cloud trend, but the broader trend is the amount of effort it takes to deploy, monitor and maintain the video surveillance system. Because the cloud requires less total cost of ownership and cloud access can be intuitive, it is driving interest for solutions that can be hosted in the cloud. Interoperability vs. proprietary Related to the debate of open vs. closed solutions is how much the surveillance market prefers a turnkey solution compared to a more custom best-of-breed and tailored solution. Smaller and mid-market companies will be more interested in the turnkey solutions provided by a single vendor, while enterprise-level companies traditionally gravitate toward investing in customized solutions that are more likely to address their unique security challenges. One other related trend to keep an eye on is the role of the integrator as part of the rise of cloud and Video Surveillance as a Service (VSaaS) offerings.

Companies at GSX 2023 emphasized new ways that technologies such as artificial intelligence (AI) and the cloud can address long-standing issues in the security market. Among the exhibitors at the event in Dallas were companies seeking creative ways to apply technology, lower costs, and make the world a safer place. Reflecting on the exhibition, here are some additional takeaways. Expanding AI at the edge  i-PRO is a company reflecting the continued expansion of edge AI capability in the security market. Today, more than half of the company’s lineup supports AI at the edge so the customer has a wide choice of form factors when seeking to leverage the feature set.  AI processing relay, extended warranty i-PRO is increasing their warranty period from 5 to 7 years, which could be a lifetime warranty in some cases I-PRO also has an “AI processing relay” device that accepts non-AI video streams and applies edge analytics. AI has progressed from a high-end technology to a feature available in a variety of cameras at different price points. i-PRO is also increasing its warranty period from 5 to 7 years, which could be a lifetime warranty in some cases depending on a customer’s refresh schedule and lifecycle management. Active Guard, MonitorCast The company’s video management system (Video Insight) is continuing to build new features including “Active Guard,” an integrated metadata sorter. Their access control platform, MonitorCast, is a Mercury-based solution that is tightly integrated with Video Insight. Their embedded recorders now have PoE built in.  “We can move at a faster pace to fill out our product line since leaving Panasonic,” says Adam Lowenstein, Director of Product Management. “We can focus our business on adapting to the market.” Emphasis on retail and other verticals  Shoplifting is a timely issue, and retail is a vertical market that got a lot of attention at GSX 2023. “We see a lot of retailers who are primarily interested in protecting employee safety, but also assets,” says Brandon Davito, Verkada’s SVP of Product and Operations. “Shrinkage is a CEO-level priority.”  “Retailers are getting more engaged with security posture, instead of letting perpetrators walk,” Davito adds. Intrusion detection Verkada has an intrusion product that will notify a central station if there is an alarm On the alarm side, Verkada has an intrusion product that will notify a central station if there is an alarm, and operators can review videos to confirm the alarm. Other capabilities seeking to discourage trespassers include sirens, strobes, and “talkdown” capabilities.  International expansion Verkada continues to expand internationally with 16 offices in all, including Sydney, Tokyo, and London. The core value proposition is to enable customers to manage their onsite infrastructure more simply, including new elements such as PTZ cameras, intercoms, and visitor management. Verkada emphasizes ease of use, including a mobile application to allow access to be managed across the user base. Forging partnerships “We are committed to the channel and industry, and we continue to build relationships and expand our reach,” says Davito. Among the industry relationships is a new partnership with Convergint, which was hinted at during the show and announced later the same day. They are also expanding their partnerships with Schlage, Allegion, and ASSA ABLOY.  Working with other verticals They offer new features for K -12 schools, and a new alarm platform is easier to deploy and manage Verkada has also found success across multiple other verticals, notably healthcare, where they integrate with an electronic medical records system. They offer new features for K-12 schools, and a new alarm platform is easier to deploy and manage. They are integrating wireless locks to secure interior doors in schools, looking to secure the perimeter, and installing guest management systems. Transitioning the Mid-Market to the Cloud  Salient is squarely focused on the “mid-market,” a large swath of systems somewhere between small businesses and enterprise-level systems. Pure cloud systems are not as attractive to this market, which has a built-out infrastructure of on-premise systems. Adding a camera to an existing system is easier and less expensive than tying it to the cloud. Benefits of cloud It’s a market that may not be ready for pure cloud, but there are benefits to be realized from adding a cloud element to existing systems. “We are continuing to augment our premise-based solutions with added cloud capabilities and flexibility,” says Sanjay Challa, Salient’s Chief Product Officer.  The feedback Salient hears from their customers is “I want to own my data.” The hybrid cloud approach offers the right mix of control, flexibility, and unit economics. Cloud add-on capabilities We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive" Cloud add-on capabilities include bringing more intelligence about system operation to the user via the cloud. Over time, Salient expects to sell more cloud-centric offerings based on feedback from integrators and customers. “We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive over time,” says Challa.  Vaidio AI technology Salient seeks to be a transition pioneer to help customers realize the path to the cloud. Their approach is “crawl, walk, run,” and helping customers make the transition at each stage. Salient has added AI to its product offering, incorporating Vaidio AI technology from IronYun into a powerful suite and broad array of on-premise analytics, which are gaining traction. The seamless approach makes it easy for customers to embrace AI analytics, although Salient remains broadly committed to open systems. Addressing ‘Soft’ Features for Integrators AMAG is in the process of enhancing its product line with the next generation of access control panels. However, “product” is just part of the new developments at AMAG. In addition to “hard” features (such as products), the company is looking to improve its “soft” features, too; that is, how they work with the integrator channel. Integrator channel Rebuilding a process to make your organization more efficient, is relatively easy; it just takes a lot of persistence" “We have the depth of our legacy customer base we can learn from, we just need to close the feedback loop quicker,” says Kyle Gordon, AMAG’s Executive Vice President of Global Sales, Marketing, and commercial Excellence, who acknowledges the value of reinstating face-to-face meetings after COVID. “We are laser-focused on nurturing our integrator channel,” he says.  “Developing new features takes time, but rebuilding a process to make your organization more efficient, that’s relatively easy; it just takes a lot of persistence,” says Gordon. More cohesive internal communication is another useful tool, he says.  Disrupting the cloud based on price  Wasabi is working to make cloud applications less expensive by offering a “disruptive” price on cloud storage, $6.99 per terabyte per month (80% less than hyperscalers). Contending “hyperscalers” like AWS are charging too much for cloud storage, Wasabi is using its own intellectual property and server equipment co-located in data centers around the world. Wasabi sells “hot cloud storage,” which refers to the fact that they only have one tier of storage and data is always accessible. In contrast, a company such as AWS might charge an “egress fee” for access to data stored in a “colder” tier.  Cloud storage “We saw that several video surveillance companies had not yet adopted cloud storage, and we saw an opportunity to make it easy to use,” said Drew Schlussel, Wasabi’s Senior Director of Product Marketing. “We just install a little bit of software that allows them to store data in the cloud and bring it back from the cloud.” Performance, protection (cybersecurity), and price Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies such as Genetec and Milestone. Emphasizing performance, protection (cybersecurity), and price, their data centers are certified to SOC 2 and ISO 27001 standards.  Faster throughput for weapons detection Xtract One is a young company focusing on weapons detection in a time of accelerated concern about gun issues post-COVID. Founded in Canada and based on technology developed at McMaster University, Xtract One has found a niche in providing weapons detection at stadiums and arenas. These customers already have budgets, and it is easy to shift the money to a newer, faster technology. Madison Square Garden in New York City is among its customers.  Cost savings solution Xtract One can increase throughput to 30 to 50 people per entrance per minute (compared to 5 to 6 people per minute when using metal detectors). The solution doesn’t require anyone to empty their pockets and the system alarms on items beyond guns and knives. Using Xtract One allows customers to reduce the number of screening lanes and security staff, providing additional cost savings, all while getting fans through the screening process in half the time. Purpose-built sensors The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties In addition to stadiums and arenas, Xtract One, formerly Patriot One, is also getting “inbound” interest from schools, hospitals, manufacturers, and other verticals that makeup 50% of their business. “We’re on a rocket ride, mainly because the weapons issues are not going away,” says Peter Evans, CEO and Director at Xtract One. The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties, all correlated by an AI engine.  Providing early warning of violence ZeroEyes is another company focused on weapons detection. Their AI gun detection system works with video images to identify if someone is “brandishing” (carrying) a weapon. In other words, the system does not detect concealed weapons. Identifying someone carrying a weapon provides early warning of a possible violent act. Increased response with AI-enables images Images are identified by AI and sent to a monitoring center where a human confirms the image before contacting first responders. Knowing the location of a shooter enables staff to lock entry points, move people to safety, and direct first responders. The company was founded to leverage existing camera views to stop mass shootings and gun violence by reducing response times. 

Casinos offer several attractive applications for LiDAR, including security and business intelligence. Using laser sensors, the technology can replace the use of surveillance cameras. For casino security, LiDAR can track player movement and provides complete coverage and accuracy that have not been achievable by surveillance cameras. Massive coverage areas can save on costs of sensor deployment versus other technologies. LiDAR and its applications LiDAR is a method for determining ranges by targeting an object with a laser and measuring the time for the reflected light to return to the receiver. LiDAR sensors emit pulsed light waves into a surrounding environment, and the pulses bounce off surrounding objects and return to the sensor. The sensor uses the time it took for each pulse to return to the sensor to calculate the distance it traveled. LiDAR is commonly used in markets such as robotics, terrestrial mapping, autonomous vehicles, and Industrial IoT (Internet of Things). Today, casinos offer a lucrative emerging market for technology. LiDAR tracking enables casino operators to understand the guest path, journey, queue time, count Crowd management LiDAR can contribute to a casino’s guest experience by counting people at doors or in sections of the gaming floor to provide intelligence about crowd size to track occupancy. LiDAR tracking enables casino operators to understand the guest path, journey, queue time, count, and other statistical information by comparing previous time frames to current occupancy levels. This approach allows them to understand digital media advertisement and experience placement. Aid in advertisement “Inside a casino, sensors are deployed like surveillance cameras,” says Gerald Becker, VP of Market Development & Alliances, Quanergy. “But instead of security, they are used to provide anonymous tracking of all people walking through the gaming floor. We can get centimeter-level accuracy of location, direction, and speed of the guests. With this data, we can access the guest journey from the path, dwell count, and several other analytics that provides intelligence to operations and marketing to make better decisions on product placement or advertisement.” Quanergy Quanergy is a U.S.-based company that manufactures its hardware in the USA and develops its 3D perception software in-house. Quanergy has various integrations to third-party technology platforms such as video management systems (VMSs) in security and analytics for operational and business intelligence. Perimeter security Sensors can be mounted to a hotel to monitor for potential objects being thrown off the hotel LiDAR is deployed in both exterior and interior applications. For the exterior of a casino or resort, sensors can be mounted to a hotel to monitor for potential objects being thrown off the hotel, or people in areas where they should not be. For example, they can sense and prevent entrance to rooftops or private areas that are not open to the public. Some clients install sensors throughout the perimeter of private property to safeguard executives and/or a VIP’s place of residence. Flow tracking and queuing capabilities Tracking crowd size can initiate digital signage or other digital experiences throughout the property to route guests to other destinations at the property. It can also help with queue analysis at the reservation/check-in desk or other areas where guests line up to tell operations to open another line to maintain the flow of guests passing.  Flow tracking and queuing capabilities help casino operators to understand which games groups of customers frequent and allow for the optimization of customer routing for increased interaction and playtime on the casino floor, quickly impacting the financial performance and return of the casino. No privacy concerns  LiDAR provides a point cloud; its millions of little points in a 3D space create the silhouettes of moving or fixed objects The main hurdle right now is market adoption. LiDAR is an emerging technology that is not so widely known for these new use cases, says Becker. “It will take a little bit of time to educate the market on the vast capabilities that can now be realized in 3D beyond traditional IoT sensors that are available now,” he comments. One benefit of LiDAR is that it poses no risk of personally identifiable information (PII) and therefore no privacy concerns. No PII is captured with the technology. Cameras can capture images and transmit them over the network to other applications. However, LiDAR provides a point cloud; its millions of little points in a 3D space create the silhouettes of moving or fixed objects. IoT security strategy There is a lot of interest from surveillance and security to include marketing and operations, says Becker. “LiDAR will become a part of the IoT security strategy for countless casinos soon. It will be common practice to see LiDAR sensors deployed to augment existing security systems and provide more coverage.” Also, the intelligence gained with the accuracy of tracking guests anonymously provides peace of mind to the visitors that they are not being singled out or uniquely tracked but provides valuable data to the casinos that they have not been able to capture before. “This will help them maximize their operations and strategy for years to come,” says Becker.

Casinos are cash-based industries that rely on physical controls and strict documentation procedures in order to safeguard large amounts of cash and chips. One of the most critical areas of casino security where these controls come into play is key management. Physical keys are used for access to virtually all of the most sensitive and highly secured areas of the casino, including counting rooms and drop boxes. By maintaining tight control of keys with sophisticated key control and management systems, the casino can minimize incidents of loss and fraud for these and other sensitive areas. Electronic key control systems Genesis Resource, Inc., a provider of Morse Watchmans KeyWatcher® electronic key control systems to the casino industry, has firsthand experience in understanding how important key control systems are to a casino’s security operation. They know where and why key control systems need to be placed; they know how they are used and who uses them; and they stay aware of the various regulatory and licensing commission regulations that must be met. Their clients include most of the casinos in Arizona, Nevada and New Mexico. “While all markets – including corrections, hospitals, universities, and others – will have unique requirements regarding key control and management, the gaming industry is perhaps the most regulated and has the most number of in-house areas requiring key control,” states Genesis Resource Technical Manager Ken Olson. “Morse Watchmans addresses these requirements with the most robust and complete key control feature set available. In fact, Morse not only sets the bar for features, they are also, in my opinion, the gold standard for usability, support and system reliability.” Sensitive drop box keys Genesis established their business in the gaming market with the casino’s slot departments, which led to controlling access to sensitive drop box keys, counting room keys, and drop box cabinet keys. With a Morse Watchmans solution in place, these keys and key sets are secured in a KeyWatcher key control cabinet that will not open until the system verifies that the user has permission for the specific key(s) requested. All other key sets remain locked in place. Since key sets for counting rooms and drop boxes are highly sensitive, gaming regulations generally require the three man rule to access key sets – one person each from three different departments is required to log in. Typically the three individuals would include a drop team member, a cage cashier and security officer. Often the KeyWatcher is either located in the cage mantrap or chip bank area, with a secondary combination remote keypad and display console located inside the cage to allow cashiers to log in without leaving their workstation. Manual log systems The Morse Watchmans system is programmable to recognize specific keys or key sets and only open the cabinet door and release them once the three required logins are complete and the credentials verified. As a user convenience, KeyWatcher will prompt for the additional logins only once, regardless of how many sets were initially requested. A non-disputable key control log is maintained to substantiate control over the keys. One of many reasons KeyWatchers are so widely accepted is because they exceed the level of security offered by manual log systems. Unscheduled drop sets According to Mr. Olson, returning highly sensitive keys is also tightly regulated with multiple levels of security required. He says, “The KeyWatcher system is configurable to meet these gaming regulations. For example, “Full Secure” requires the same users who removed a key to return the key, while “Department Secure” would only require the first user’s credentials to match exactly while the two other users would have to match by department.” Access to table game drop box release keys is limited to the specific employees who are authorized to remove the table game drop boxes from the tables. A different set of employees would have access to the unscheduled drop sets, and the KeyWatcher system can be configured to reinforce this safety procedure. Individuals are precluded from having access to table game drop box content keys at the same time they have the table game drop box release keys out. Overcoming any language barriers In emergency situations such as machine jam, customer dispute, machine relocation or maintenance, where key sets must be accessed outside of regularly scheduled times, the KeyWatcher cabinet can be pre-programmed with “notes”. Before a key is released, the system will prompt the user to select a predefined note plus enter a freehand comment indicating the affected machine and table numbers. Outside of special key access or emergency situations, it is useful for certain keys or key sets to be immediately available to their authorized users. With the KeyWatcher instant key release feature, the user only needs to input their credentials, and the system knows whether they already have their specific keys or not. If not, the system unlocks and their keys are immediately available to them. Returning keys is just as fast and easy with KeyWatcher. This saves time, reduces training and helps to overcome any language barriers. Computerised key security system Another convenient feature of the KeyWatcher utilised frequently by casinos/resorts is key cycling. Casino/resort staff including housekeepers and slot floor attendants can be organized into “groups” by the system administrator. For these individuals or groups, the hotel and casino has multiples of the same respective key sets available. The KeyWatcher can be programmed to release the next available set to each authorized user from a group, which cycles through the sets so that each gets equal usage. Gaming regulations require a number of different types of audits on a regular basis to assure the casino is in full compliance with regulations. For example, for employees signing the table game drop box keys in or out, Nevada Gaming requirements call for maintenance of separate reports indicating the date, time, table game number, reason for access, and signature or electronic signature. An “electronic signature” includes a unique employee PIN or card, or employee biometric identification validated and recorded through a computerised key security system. Robust reporting system Morse Watchmans key management systems feature software that enables the user to set up all these and many other types of custom reports, which can run and be delivered automatically to management on a regular basis. The robust reporting system will also greatly assist the casino in tracking and improving processes, assure employee honesty and minimize security risks. Auditors can be given access only to print reports, without access to key sets. Additionally, robust SMS text messaging and emailing allows for the key set user or select management to automatically receive alerts when specified key sets are removed and/or returned, along with select alarm notifications. Common user database With the advent of network systems and technology, Genesis reports a greater demand from casinos for key control systems that operate as an enterprise client-server application with a common user database. Since each system includes an unlimited site license, there are no site licensing fees to be concerned with. A common user database helps to ensure an employee’s HR-issued ID is recognized across all systems in an organization, which allows for auditing transactions and history even after an employee’s departure. This also makes it possible for the slots, cage and security departments each to have their own system, with users part of the same common user database but different access for each system. Access control system Using employee IDs also opens the door for optional 3rd party integration with existing card access control systems. For instance, when new employees are added, or terminated employees are removed from the access control system, they are automatically added or terminated in the KeyWatcher system. This integration can also pay dividends in terms of security policies and/or procedures as well as compliance with government agencies. Mr. Olson says, “Synchronizing the same information across multiple KeyWatchers happens automatically behind the scenes with the KeyWatcher software. It tremendously simplifies keeping all KeyWatchers updated with current user key access and enrollment information. Profiles (which include user access level, key set permissions, time durations, department and more) can be created and assigned to each user and any changes to the profile are cascaded down to the users assigned to it.” Local key cabinet Enterprise systems are highly scalable and key control cabinets can be distributed across the casino’s network to help relieve usage congestion. For example, at the start of a morning shift upwards of 500 housekeeping staff will need to access keys or key sets. By locating KeyWatcher cabinets adjacent to the areas where the keys will be used, bottlenecks in accessing/returning the keys can be avoided. In another example, KeyWatcher cabinets can be installed at an employee entrance/exit door. When an employee leaves the building temporarily for a scheduled break, keys can be returned to the local key cabinet and then accessed again when the employee returns from the break. Enhancing service offerings Casinos and other gaming establishments are 24/7 operations and as such need 24/7 support. However, quality of support varies from manufacturer to manufacturer and from dealer to dealer. Telephone support from Morse Watchmans is included with the system and Genesis supplements that support with extended warranties, after hours phone support, training and a variety of service/ maintenance contracts. To further enhance their service offerings, Morse has offered free firmware and software updates for over a decade. “Too often, customers find the product works and the service doesn’t or the service works and the product doesn’t,” said Mr. Olson. “Together with Morse, we offer the casino the best of both.”

Stadiums require access technologies which are versatile, durable, reliable and easily scalable. Finding a single system which meets all these needs, and simultaneously offers digital devices for the wide range of opening types in a typical stadium, is not straightforward. In many cases, security managers resort to running two security systems in parallel. This creates added workload and complexity, especially when they must deploy a mix of digital control and mechanical cylinders at different openings. Existing stadium infrastructure For a security upgrade at their 18,000-capacity stadium, Spanish football club UD Almería wanted to transition from traditional mechanical locks to digital access control. They sought a solution which could accommodate these diverse needs and enable centralized management from a single, intuitive software interface. Ease of installation within existing stadium infrastructure and the ability to equip doors which receive lots of robust traffic were further criteria. UD Almería chose ASSA ABLOY as partner to digitalise their access. Their SMARTair digital access system includes wireless locks for many access points and mobile keys or smart cards for user convenience. The same solution now also offers centralized management of eCLIQ smart keys, electronic cylinders and padlocks. This combined solution enables the stadium to secure all their different access points digitally. Complex stadium projects By adding CLIQ devices within a SMARTair solution, organizations gain total traceability of access in a single system – saving security managers’ time and hassle. They can manage access even at remote locations with durable CLIQ cylinders and programmable keys, all from the familiar SMARTair interface. In addition, the team at Almería benefited from technical support provided by ASSA ABLOY specifiers with expertise working on digital access solutions for complex stadium projects. The complementary benefits of SMARTair and eCLIQ ensure Almería’s needs are met without compromising on security or flexibility. Reliable, durable eCLIQ and SMARTair devices have low maintenance requirements, minimizing ongoing costs. “With our SMARTair and eCLIQ system, I feel the stadium is well protected, day and night,” confirms Ignacio Martín-Calpena Miranda, Director of Facilities and Infrastructure, UD Almería. Convenient visitor management All users and access points are managed online from SMARTair TS1000 Web software. Installed devices include SMARTair i-max escutcheons and knob cylinders for glass doors, plus SMARTair integrated wall readers for office turnstiles. These are supplemented with eCLIQ smart key-operated digital cylinders, CLIQ Wall PDs and eCLIQ padlocks for gates and tool cages. This entire digital system operates without cables to or around any openings: both SMARTair and CLIQ devices are wireless and were installed quickly, between home matches, without invasive structural work. The club security team chose SMARTair for real-time control and oversight of offices, locker rooms and physio suites. Here, authorized staff use customized RFID cards which double as ID badges or mobile keys in the SMARTair Openow® app. Visitors and external contractors receive time-limited access through mobile keys sent directly to their own app, streamlining convenient visitor management. Interior service zones Alongside this, eCLIQ cylinders protect technical rooms and interior service zones. Maintenance staff and security personnel, including police, carry an eCLIQ smart key programmed with individual access permissions. “Managing SMARTair and eCLIQ doors within a single system, via TS1000, has greatly simplified our work,” adds Ignacio Martín-Calpena Miranda. For added convenience, every CLIQ smart key also has an RFID chip inside which can be programmed to unlock authorized doors secured with SMARTair devices. Aligning CLIQ with SMARTair gives facilities managers the choice of mobile credentials or RFID credentials (smart cards, fobs, or badges) for SMARTair devices, smart keys for CLIQ cylinders or smart keys with RFID tags for both SMARTair and CLIQ devices. Retrofitting existing doors Retrofitting existing doors was simple: installers simply replaced the mechanical cylinder with an eCLIQ cylinder, without wiring or batteries. Power is carried to the cylinder via the user’s battery-powered key. This hybrid installation ensures all Almería’s diverse access needs were met – only ASSA ABLOY could provide such a connected, unified system. “When organizations extend their SMARTair digital access solution with CLIQ battery-free cylinders, they implement complete oversight for their premises, including any outdoor spaces,” explains Gabriel García, Key Account Manager at ASSA ABLOY Opening Solutions. “There’s no cabling and no more need for mechanical keys – just smart, flexible management.” Implementing digital access Both CLIQ electronic and electromechanical cylinders and the SMARTair out-of-the-box system are part of a suite of connected Digital Access Solutions from ASSA ABLOY. When they are deployed together, security teams can manage even more doors from their SMARTair software interface. They can implement digital access almost anywhere, without drilling or causing damage to the building structure. The broad range of openings already covered by SMARTair are supplemented with a range of more than 60 CLIQ and eCLIQ cylinder types, making every access point secure.

Kitakobushi Resort operates multiple distinctive properties in Shiretoko, Hokkaido – a UNESCO World Natural Heritage site since 2005. Their portfolio includes a large resort hotel overlooking the Sea of Okhotsk, a forest retreat, private cottages, and a historic hotel with over 60 years of operation – all showcasing the region’s stunning landscapes and local charm. As Shiretoko grew in popularity, maintaining a consistently safe and comfortable environment across multiple dispersed properties became increasingly important. This demand prompted a comprehensive review of the resort’s aging surveillance infrastructure. Challenge Towards smarter, unified, and more efficient video management As visitor numbers continued to rise, expectations for safety and operational efficiency increased across Kitakobushi Resort’s dispersed properties. The limitations of the resort’s aging, siloed surveillance system became particularly evident at its two flagship properties: Kitakobushi Shiretoko Hotel & Resort and KIKI Shiretoko Natural Resort – where modernization became a strategic priority. The resort faced three critical challenges: Upgrading aging infrastructure: The resort’s existing cameras and NVR had served reliably for many years, but an upgrade became essential to maintain smooth operations. Unifying scattered monitoring operations: With several properties to oversee, each facility’s video was previously monitored separately, limiting operational efficiency and making management more complex. The resort wanted to enable remote monitoring, allowing staff to view live footage from anywhere without needing to be on-site. Maximizing coverage while controlling costs: Comprehensive coverage across facilities required numerous cameras spanning public spaces, parking areas, and back-of-house operations, yet keeping the system cost-effective remained an important consideration. The resort sought a solution that could modernize infrastructure, unify operations, and maximize value while achieving smart upgrading within budget constraints. Solutions Smart video integration for a safer, more connected resort As a global pioneering security solution provider, VIVOTEK was selected for its proven reliability, performance, and strong local support in Japan. The solution deployed 58 VIVOTEK network cameras across key areas at Kitakobushi Shiretoko Hotel & Resort and KIKI Shiretoko Natural Resort, with centralized management through two NVR-Pro units powered by System K’s SK VMS. Strategic camera deployment included: SD9161-H (17 units): This PTZ camera, installed throughout hotel interiors and parking areas, offers 10x optical zoom and flexible pan-tilt-zoom capabilities. Staff can effortlessly monitor wide areas and zoom in on points of interest in real time — all without leaving the office. FD9369 (41 units): Compact and discreet, this dome camera was installed mainly indoors, preserving the resort’s natural ambiance while delivering reliable, cost-effective performance. By unifying all 58 cameras into a single management platform, the resort gained complete visibility across both properties. The centralized system streamlines daily monitoring, reduces patrol labor, and enables faster response to on-site needs. Staff can now monitor multiple facilities from a single interface, significantly improving overall operational efficiency. Result and customer feedback Making resort operations smarter and guest experiences safer The VIVOTEK solution has transformed resort operations, enabling centralized monitoring, real-time flexibility, and enhanced safety. Key improvements Streamlined multi-facility management: Staff can now monitor multiple properties from a single interface. This unified system eliminates the need to check each facility separately, simplifying operations and boosting overall efficiency. Flexible monitoring with PTZ cameras: The SD9161-H PTZ cameras allow staff to pan, tilt, and zoom in real time from any location, reducing the effort required for routine monitoring. Seamless aesthetic integration: The compact FD9369 dome cameras blend discreetly into the resort’s interior, preserving the natural ambiance while delivering reliable performance at a cost-effective price. Enhanced safety and guest experience: By combining advanced video technology with centralized management, the resort ensures a safe, seamless, and welcoming experience for both staff and guests. Customer insights "Based on System K’s recommendation, we explored and selected VIVOTEK due to its stability, intuitive interface, and excellent value. VIVOTEK offers strong warranty support, reliable performance, and an easy-to-manage system. Integrating all cameras with the NVR-Pro platform allows us to manage multiple properties in one place, greatly improving daily operations," Chief Digital Officer (CDO), Kitakobushi Resort. "VIVOTEK offers an impressive balance of high functionality and affordability. With strong local support and ongoing firmware updates, the system continues to deliver reliability and satisfaction," Sales Representative, System K (VIVOTEK Distributor).

Iveda®, a pioneer in AI-driven video surveillance and smart-city technologies, announced that Subic Sun Development, Inc. has chosen the IvedaAI™ platform as the video surveillance solution for the soon-to-open Subic Sun Resort, Convention & Casino. IvedaAI was selected early in the build-out to inform camera placement and ensure frictionless integration with future-ready, AI-powered analytics. Focus on safety and service Located on the former U.S. naval base in the Subic Bay Freeport Zone—a special economic hub that hosts thousands of international and local businesses—the resort will feature 500 guest rooms, a state-of-the-art convention center, a luxury casino, and two Accor-brand hotels, Ibis Styles and Mercure, scheduled to open in December 2025. The decision comes as global resort operators sharpen their focus on safety, service, and operational efficiency. The global resort market generated $347 billion in 2024 and is projected to reach nearly $945 billion by 2030, an 18.5% CAGR. IvedaAI’s AI-enabled video analytics IvedaAI’s AI-enabled video analytics will help property staff lower security costs, respond to incidents faster IvedaAI’s AI-enabled video analytics will help property staff lower security costs, respond to incidents faster and unlock data-driven insights that boost both guest satisfaction and bottom-line performance. “Iveda being selected as a premier security and surveillance provider before the first Subic Sun Resort guest ever checks in is a powerful endorsement of our commitment to providing state-of- the-art monitoring technology,” said David Ly, CEO and Founder of Iveda. IvedaAI’s real-time analytics Ly added: “By designing camera layouts around IvedaAI’s real-time analytics, Subic Sun can optimize coverage, reduce blind spots, and deliver safer, smoother guest experiences—without a costly equipment overhaul. We expect more ground-up projects to follow this blueprint.” Iveda Philippines—Iveda’s joint venture focused on nationwide smart-city deployment—secured the Subic Sun contract and will oversee the on-site rollout. The win represents the team’s first major hospitality project and advances its plan to generate US$ 3 million in smart-city revenue by FY 2026, building on the broader initiative it announced last year.

Balkans casino operator Merit International has deployed an advanced IDIS video solution at its newest luxury casino and hotel resort, the Starlit development in Budva, Montenegro. The company, which has a USD$1bn-plus portfolio of hospitality and gaming resorts in Northern Cyprus, Croatia, and Bulgaria, is aiming to set new standards in security, customer service, and business efficiency The 2,500-square-meter Starlit Resort & Casino is the company’s third and most ambitious development in Montenegro. A penthouse-level gaming area with stunning sea views, the resort also encompasses a luxury hotel complex, private residences and high-end guest facilities. Distributed control functionality The end-to-end IDIS video solution, installed by Volga Electronics Ltd, comprises more than 90 NDAA-compliant cameras, including 5MP IR domes and compact PTZs with true WDR and two-way audio; four 64-ch ready-to-install IDIS Solution Suite (ISS) servers with dual power; plus, all network accessories including specialist surveillance keyboards. The solution ensures HD coverage of the entire hotel and casino, including gaming tables, slot machines, and surrounding areas, allowing real-time monitoring of all transactions and activity. ISS federation services enable a centralized monitoring and management environment ISS federation services enable a centralized monitoring and management environment, and distributed control functionality, linking Merit’s various casinos and resorts and providing enhanced situational awareness. The VMS also supports integration with the casino’s ERP software, with transaction data overlayed on recorded video for efficient incident investigation. Merit is also testing AI-powered analytics including people counting and heat maps. The modular IDIS VMS infrastructure and plug-and-play installation of devices make it easier and faster to deploy deep learning analytics and target existing and new areas as required.  AI-powered video analytics Koray Ozyildirim, IDIS Türkiye Country Manager, confirmed that the resort would be taking advantage of this future-proofing capability which is a benefit of all IDIS technology. “As well as ensuring the safety and satisfaction of guests, and providing a deterrent to would-be criminals, the IDIS solution opens new routes to harnessing AI-powered video analytics, for example with people counting, which can help to improve staff and resource allocation, as well as by taking a more proactive approach to security.” Customer spending patterns “The casino already has data collection systems, but heat maps can provide a unique extra layer of business intelligence –  for example, allowing directional footfall and dwell time metrics to be compared to customer spending patterns; and revealing the most-used areas where customers spend time even when they are not spending money.” He added that this additional level of insight would give managers the confidence to change the positioning of gaming tables and slot machines, improve the utilization of guest services staff, target promotions, and perfect the overall customer experience. Best surveillance capabilities Malik Oğuz, Surveillance Director, Merit International, welcomed the flexibility provided by the IDIS solution, and its potential for future enhancement with new AI capabilities. “As we continue to expand and build Merit International’s reputation for excellence, we are delighted with the value and performance of IDIS video solutions. IDIS gives us the best surveillance capabilities and the flexibility to adapt and take advantage of new AI video functions in the future as our security, safety, and business intelligence requirements evolve.”

A premier luxury resort with its location on an artificially created island that provides world-class luxurious accommodation, dining, and entertainment experiences. It is renowned for its lavish amenities and impeccable service, the resort is frequented by visitors from all over the world seeking an unforgettable experience of living in a beautiful setting. Overview The challenges the client faced were related to managing time and attendance across geographically dispersed locations within the resort. Moreover, a non-centralized attendance solution and less accurate palm geometry systems contributed to the failure of tracking employee attendance. Yet another challenge in this area was the seamless integration required with their current human resource management system and payroll applications, which would need a sophisticated solution to integrate with many database integrations. Challenges A complete end-to-end time-attendance management system was required for the following challenges: Multiple Brands Spread Across Locations: Geographically managing attendance across all locations of multiple brands demanded a system centralizing all the data and providing unified management. No Centralized Solution for Attendance: There was no centralized attendance system as multiple brands were being used for attendance; it was really tough to monitor and manage employee attendance with precision at first and acted upon quickly. Low Identification Speed Using Palm Vein Technology: The palm vein devices had a very slow speed of identification, which caused a traffic jam at different check-in points, sometimes even resulting in differences in the records of attendance. Database Integration with HRMS: Integrating the attendance data with the existing HRMS was complicated because the involved systems were different from suppliers and required multiple database integrations. Payroll Integration: Attendance had to be integrated with the payroll system to evaluate and dispense the salary correctly. Solution Following are some of the solutions that Matrix implemented to resolve client challenges: A robust, comprehensive face recognition time-attendance system ensured the following solutions were in place: Centralized Time Attendance Management: Matrix installed its on-premise solution, COSEC CENTRA, for managing attendance from various different locations on the site. At entry points, the organization installed the COSEC ARGO FACE devices and integrated them with the system to track attendance events in a unified manner and efficiently. Seamless Integration with Third-Party HRMS & Payroll: Matrix facilitated database-level integration so that the client could seamlessly connect to their prevalent HRMS and thus ensure that attendance data is correctly captured and integrated in payroll processing. Improved Speed in Identification through Face Recognition: The advanced face recognition system improved the speed and accuracy of attendance marking. High-speed face recognition in less than 0.5 seconds provided guaranteed reliable and accurate attendance records using COSEC ARGO FACE. Contactless Face Recognition with Bluetooth®: Matrix offered a contactless solution using face recognition and Bluetooth® Low Energy (BLE) through its COSEC ACS mobile app. It brings a better user experience in hygiene, safety, and speedy, efficient attendance marking. Results Matrix resolved the problem of the client with the delivery of a centralized, accurate, and seamless face recognition time attendance system. This was delivered to the client with results such as: Centralized Time Attendance Management: Improved management and control of attendance at locations. Seamless Integration with HRMS & Payroll: Increased efficiency and accuracy in the integration with HRMS and processing of payroll. Face Recognition for Faster Identification: Advanced face recognition system that gave dependable attendance records. Contactless Solution with Face & BLE: Heightened user experience with hygiene and safety, ensuring no-contact attendance tracking. Products Offered COSEC ARGO FACEM: Face-based Door Controller with MiFare Card Support COSEC CENTRA PLT1000: Platform License for 1000 Users COSEC CENTRA FR1000: Face Recognition License for 1000 Users This case study demonstrates how Matrix's face recognition time attendance system effectively addressed and resolved the client’s challenges, ensuring efficient and accurate management of employee attendance across multiple locations.

As physical security technologies become more complex, it is incumbent on the dealer/integrator to have the skills and expertise needed to ensure that a system operates smoothly. The value of integrators increasingly rests on the skill sets they bring to bear when installing a system. If the skills are missing, there is a problem. We asked this week’s Expert Panel Roundtable: What missing skills among security integrators can cause problems for customers?