Most customers interface with their financial institutions using automated teller machines (ATMs), which have security issues. However, there are solutions available to combat all current security threats, and the cost of protection is coming down. The ATM industry is therefore in a position to minimize losses, while ensuring consumers continue to get the vital cash they need to lead their daily lives. It is important for the ATM industry to constantly innovate to meet new security challenges. So what innovations are we going to see in the next five years?
Contactless technology will be a great help against ATM skimming, in which criminals steal personal information at ATM machines. Contactless is already being used in some European countries, and the number is increasing. Not having to insert a card into the ATM removes the opportunity to trap cards and also gets around the problem of “foreign” devices installed to read cards. So contactless technology, which some saw as the end of cash, can help make ATMs and cash more secure.