Kaseya - Experts & Thought Leaders

Kaseya, the global provider of AI-powered IT management and cybersecurity software, has kicked off Kaseya Connect Europe at the Prague Congress Centre by announcing the latest advancements in Kaseya Intelligence, the company’s AI engine powering the first agentic IT management platform. Continuing its pace of innovation, Kaseya is previewing the next evolution of Kaseya Intelligence: an open platform built on APIs that delivers insights and automation wherever IT teams work, including the Kaseya platform, Claude and Microsoft Copilot Cowork. Real-time insights By extending beyond the traditional Kaseya user interface, Kaseya Intelligence enables IT teams to access real-time insights and execute workflows directly within the applications and AI assistants they already use. AI-powered agents and Digital Specialists will identify issues, recommend remediation, and, with technician approval, execute tasks, update tickets and generate reports automatically. Early access to these new Kaseya Intelligence capabilities is expected in late 2026, with general availability expected in 2027. “The IT industry has spent years asking technicians to adapt to software,” commented Pratik Wadher, chief technology officer, Kaseya. “We decided to change that. With Kaseya Intelligence, we are building the first truly open, agentic IT platform—one that meets technicians inside the tools they already use, including Claude and Microsoft Copilot, and gives them the ability to move from real-time insights to fully automated remediation without ever switching context. That is not a feature; it is a fundamental shift in how IT gets done.” Recently introduced capabilities “Kaseya Intelligence is changing how we operate as an MSP,” said Olav Thijssen, operational support coordinator for Advisor ICT Solutions, a Kaseya customer. “With automation, AI-driven insights and hundreds of core tools available via a single platform, it is helping us to streamline operations and make faster, more informed decisions to scale our business, while delivering a higher level of service for our customers.” Kaseya Connect Europe also provides a deeper dive into more than 175 product enhancements delivered across the Kaseya platform in its latest release. Among the recently introduced capabilities are Agentic Digital Specialists, Unified Cyber Resilience and Kaseya SIEM, all powered by Kaseya Intelligence. Cloud security frameworks In addition, the Kaseya platform is actively progressing toward alignment with key European cloud security frameworks, including ENISA’s European Cybersecurity Certification Scheme for Cloud Services (EUCS). As compliance requirements such as ISO 27001 and NIS2 continue to grow in complexity, Kaseya is leveraging AI and automation to help MSPs and IT teams close compliance gaps more quickly and easily. Compliance Manager GRC, a Kaseya solution, has officially released support for UK Cyber Essentials v3.3, and Kaseya will be introducing Compliance Monitor Automatic Remediation – a new capability that automatically resolves endpoint compliance issues through Datto RMM. Evolving regulatory requirements Throughout Connect Europe, Kaseya will highlight its continued investments across Europe, with a focus on its operations in Munich to better support partners and customers in DACH. This includes distribution agreements across France, Germany and Italy, with the company having appointed Amaury Dutilleul-Francoeur, Vice President of Distribution and Alliance, based in the UK, who will be responsible for building and managing its fast-growing distribution team. “Europe is an extremely important market for Kaseya and it remains central to our long-term growth strategy,” said Dermot McCann, Kaseya’s executive vice president and general manager, international. “With Kaseya Intelligence, we are bringing advanced insights and automation directly into the tools IT teams already rely on every day. This enables our partners and customers across Europe to operate more efficiently, navigate evolving regulatory requirements with confidence and deliver even greater value to the organizations they support. As we continue to invest in the region, our focus remains on delivering practical innovation that drives meaningful business outcomes.”

Kaseya, the global provider of AI-powered IT management and cybersecurity software, announces the opening of a new Silicon Valley office to accelerate its investment in artificial intelligence and next-generation product innovation. The expansion underscores Kaseya’s commitment to redefining how MSPs and businesses operate, secure and scale through AI-driven automation. Located in the heart of the world’s most advanced technology ecosystem, the new office will serve as a strategic hub for Kaseya’s growing research and development organization. The Silicon Valley presence enables the company to attract top-tier machine learning, data science and engineering talent to accelerate delivery against its ambitious product roadmap. Transforming customer outcomes This investment is focused on one clear objective: transforming customer outcomes. Kaseya is advancing a practical, real-world approach to AI and agentic workflows enabling customers to automate high-volume work, reduce operational complexity and operate more efficiently in an increasingly dynamic and demanding IT environment. “Our customers are under increasing pressure to do more with less, and AI-powered automation is becoming essential to how they operate,” said Pratik Wadher, chief technology officer of Kaseya. “To deliver on our vision, we are investing in world-class engineering talent and building in the center of innovation. This allows us to move faster, push the boundaries of what’s possible and deliver capabilities that directly improve how our customers run their businesses.” Measurable business impact As part of this expansion, Kaseya plans to significantly grow its global engineering organization, adding top talent focused on AI, automation and platform innovation. These investments will ensure Kaseya continues to lead the industry in delivering intelligent, integrated solutions that drive measurable business impact. Kaseya’s teams are already delivering meaningful results. Recent innovations include AI-powered screenshot verification in Datto SIRIS and Datto ALTO, which reduces false positives and improves operational efficiency. The company is also preparing to launch a fully integrated cyber resilience platform that will further simplify how customers protect, manage and recover critical data. The Silicon Valley expansion reflects Kaseya’s long-term commitment to innovation, execution and delivering tangible value to its customers. By investing in AI and advanced engineering capabilities, Kaseya is positioning itself and its customers to lead in the next era of intelligent IT operations.

Kaseya, the global provider of AI-powered IT management and cybersecurity software, announced a series of breakthrough innovations in its backup and disaster recovery (BCDR) portfolio. These advancements include the launch of AI-powered screenshot verification for Datto SIRIS and Datto ALTO, as well as the upcoming debut of an agentless Hyper-V backup solution and new integrations, all designed to deliver unprecedented accuracy and efficiency. “With cybercrime rampant, cyber resilience is paramount for businesses of all sizes,” said Pratik Wadher, chief technology officer, Kaseya. “By integrating AI into more and more of our products, we are not only improving reliability but also enabling our customers to complete these critical actions with ease.” AI-powered screenshot verification As systems have gotten more complicated, screenshot verification has become manual and tedious, with false positives that waste technicians’ time. By utilizing the unparalleled amount of data from Kaseya’s vast ecosystem, AI-powered screenshot verification utilizes visual AI to improve the accuracy of backup verification to 99.9%, ensuring greater confidence in data recoverability within Datto SIRIS and Datto ALTO. This equates to more than 8 hours per technician each month—an average of $1,200 in non-billable labor per technician. In April 2026, Kaseya will debut a new integration between Datto Backup for Entra ID, Datto SaaS Protection and Spanning that will enable partners to restore Entra ID objects and Microsoft 365 Exchange data in a single operational workflow. This streamlines recovery operations and improves resilience within these environments. Seamless protection of virtual machines Furthermore, this summer, Kaseya will further expand its backup leadership with the introduction of Hyper-V backup, an agentless backup solution tailored for Microsoft Hyper-V environments. Hyper-V backup enables seamless protection of virtual machines without the need to install software agents on each guest machine. This agentless approach simplifies deployment, reduces maintenance overhead, and minimizes resource consumption on protected machines, all while giving more recovery flexibility. “The end game is not backup – it’s recoverability,” said Dale Shulmstra, data protection specialist & founder, Invenio IT. “The AI-screenshot verification is going to provide context insights into what is actually happening so we can assign lower-level techs and then it provides what the next steps are so they can take action on that. This is exactly what we want them to learn – it’s a really good training tool for us.”