EMERgency24 - Experts & Thought Leaders

Emergency24 and Worldview Monitoring have entered into a strategic partnership focused on supporting the growing demand for remote guarding services across the United States. The partnership combines Emergency24's established monitoring infrastructure and dealer network with Worldview Monitoring's experience in remote guarding delivery. Together, the companies aim to help monitoring centres, dealers, and security providers introduce and expand remote guarding services in a way that supports long-term growth, recurring revenue opportunities, and operational consistency. Supporting commercial customers Demand for proactive video-based security services continues to increase as commercial customers look for stronger deterrence, faster response, and greater visibility into after-hours activity. At the same time, many organizations are evaluating how to scale remote guarding services in a way that remains sustainable as deployments and customer expectations continue to grow. The partnership between Emergency24 and Worldview Monitoring is designed to address that need through a service model focused on operational consistency, structured escalation, and helping dealers introduce remote guarding in a way that aligns with how they already support commercial customers. Proactive service category “Remote guarding has moved well beyond being a niche offering,” said Tim Pearman, CEO of Worldview Monitoring. “More dealers and monitoring organizations are actively evaluating how to support it, but maintaining consistency becomes increasingly important as deployments scale.” “Our partnership with Emergency24 is significant because it validates the model within the U.S. market. The focus is not just on analytics or technology. It’s about delivering the service consistently and helping partners introduce remote guarding in a way that aligns with how they already operate.” Emergency24 views the partnership as part of a broader shift taking place across the security industry as video monitoring continues evolving into a more proactive service category. Existing monitoring environments “Commercial customers are asking dealers more questions about remote guarding because they want greater visibility and faster intervention when activity occurs after hours,” said Steve Mayer, CEO of Emergency24. “For many dealers, the opportunity now is figuring out how to introduce those services in a way that supports long-term growth while remaining manageable operationally as accounts expand.” “Worldview's experience in remote guarding delivery made this a strong fit for us. The partnership gives our dealers access to a proven operational model while maintaining the consistency and reliability they expect from Emergency24.” The partnership will support monitoring centers, dealers, and security providers looking to introduce remote guarding through a structure designed to integrate with existing monitoring environments, dealer workflows, and customer relationships.

Emergency24, a pioneer in third-party central station alarm monitoring, is proud to announce a groundbreaking partnership with Intrado Life & Safety, Inc. (Intrado), a global pioneer in emergency communications. Emergency24 now integrates with Intrado’s Emergency Data Broker alarm solution, digitally connecting alarm events directly to more than 600 911 centers across the United States. Strategic collaboration This strategic collaboration marks a significant leap forward in emergency response efficiency This strategic collaboration marks a significant leap forward in emergency response efficiency. By leveraging Intrado’s Emergency Data Broker platform, Emergency24 can now transmit alarm data to public safety answering points (PSAPs) in as little as 15 to 30 seconds - a dramatic improvement over the industry’s average 2.5-minute dispatch time via traditional phone calls. This digital dispatch process not only expedites emergency response but also reduces the potential for errors caused by miscommunication during voice calls. Words from Emergency24 Vice President “Emergency24 has always led the way in dispatch response times, and our partnership with Intrado takes that commitment to the next level,” said Steve Mayer, Vice President at Emergency24. “This is a win for subscribers, alarm companies, 911 centers, and first responders. The faster we can verify and transmit critical alarm data, the faster first responders can act-and that’s better for everyone involved.” Rollout in Seminole County, Florida Emergency24 will continue to expand digital dispatch coverage throughout 2025 The rollout began in Seminole County, Florida, and is expanding this month to Waukesha County, Wisconsin, and the Cook County Sheriff's jurisdiction in Illinois. Emergency24 will continue to expand digital dispatch coverage throughout 2025, bringing the benefits of Intrado’s EDB solution to additional jurisdictions nationwide. Investment in advanced digital dispatch strategies This partnership underscores Emergency24’s ongoing investment in advanced digital dispatch strategies, further enhancing its reputation as an industry innovator. The integration with Intrado’s EDB platform builds on Emergency24’s tradition of technological leadership and positions the company- and its alarm dealer partners- at the forefront of next-generation emergency response.

Emergency24, a pioneer in the alarm monitoring and security industry since 1967, announces it has hired Tom McNeil as the new Vice President of Sales and Marketing. Tom brings more than 20 years of experience and knowledge of the monitoring sector to Emergency24. With his depth and breadth of experience in various sales leadership roles with multiple central stations, Tom’s proven track record in sales and marketing and personal approach to helping alarm companies is anticipated to elevate Emergency24’s growth and awareness at a national level. He will be based in Chicago overseeing the national sales team to launch new integrated marketing initiatives. Multiple central stations “I am truly excited to join this great team. I have known Emergency24 as the best kept secret in the industry for some time.” said Tom McNeill. I have known Emergency24 as the best kept secret in the industry for some time" He adds, “They not only have incredible depth of knowledge and capability, their proprietary solutions enable unique RMR opportunities for alarm companies. Plus, they are family owned so they provide that personal level of service not seen with large corporations. Emergency24’s powerful solutions and continuous innovation will empower my team to demonstrate to dealers, what’s possible by partnering with us.” Recruiting alarm companies McNeil and his team will be focused on recruiting alarm companies and integrators, showing them the new technical capabilities that can earn them new business. He will report directly to Steve Mayer, Emergency24’s Vice President of Administration and Operations. “The Emergency24 team is very happy to welcome Tom with his high level of energy and depth of knowledge of our industry,” said Steve Mayer, adding “His competitive approach and friendly professionalism is a great fit for who we are and where we are headed.”

EMERgency 24 developed the Incident Command and Control platform to deliver faster and more succinct data to first responders and others At ISC West 2015 in Las Vegas, EMERgency24 introduced a groundbreaking web-based software platform called Incident Command and Control Service, which allows system owners to generate alerts for situations such as lockdown, severe weather or HAZMAT (hazardous materials) situations and enables instant communication to pre-defined contact groups via text message, email or voice-to-phone messages. Exclusive Offerings Boost RMR “Incident Command and Control, once initiated by the building occupants, enables first responders to monitor and control a situation easily from a secure, online portal,” says Kevin Lehan, manager of public relations for EMERgency24. “It helps dealers provide a valuable service to customers and increases their recurring monthly revenue (RMR). Because this is exclusively offered by EMERgency24, dealers can set themselves apart from the competition and even brand the portal with their own company name,” he adds. Lehan says security companies at ISC West overwhelmingly welcomed the launch of the service. Schools, for example, are looking for solutions to better protect students and provide quicker response to active-shooter events. BluePoint Alert, Elgin, Ill., fobs and pull stations as well as gunshot-detection sensors can be used to sound the alarm and initiate the Incident Command and Control process. Incident Command And Control Incident Command and Control disseminates detailed information about alarm events and provides a means for two-way communication. For example, pre-defined contact groups such as first responders, school administrators/teachers, students, superintendents and politicians, receive an immediate alert of the incident; emergency procedure documents; visual point identification of alarm event origin overlaid on a building floor plan; and secure Internet links to access Incident Command Portal, floor plans and video feeds. “Because this (Incident Command and Control platform) is exclusively offered by EMERgency24, dealers can set themselves apart from the competition and even brand the portal with their own company name”, says Kevin Lehan, manager of public relations for EMERgency24 Helping To Determine Priorities “By facilitating a means for two-way communication, first responders receive specific information and descriptors of the alarm incident so they can better prioritize response and where they need to go. Intelligent filtering software identifies the most common terms from the two-way communication between authorities and building occupants. For example, responses from building occupants may say, ‘need help in room 101,’” continues Lehan. “Responders on site can also receive pictures or videos from the Incident Command and Control portal,” he adds. This system also enables follow-up messages for ongoing situational awareness and communication updates throughout the incident. EMERgency 24 developed the platform to deliver faster and more succinct data to many distinct groups of people. “We know that on average, a shooting event ends within 12 minutes, and the average response time is 18 minutes,” Lehan says. “Incident Command and Control Services brings new, time-saving awareness to a host of scenarios.” Dealers will be able to target existing customers and new sales with a standalone solution that boosts RMR. First responders have access to the software at no cost, and it’s automatically updated on the portal because it’s web-based. Dealers are charged based on the number of notifications the end-user requires, and they can mark up the service according to their client’s requirements. Dealers will be able to target existing customers and new sales with a standalone solution that boosts RMR Filtered-Response Monitoring Service Established in 1967, EMERgency24, Des Plaines, Ill., continues to streamline the monitoring process and add new services. Another new EMERgency24 service to help alarm dealers increase their recurring monthly revenue (RMR) is filtered-response monitoring service. It is designed to greatly reduce false-alarm dispatches to authority agencies by improving communications between the subscriber and the central station. An internal or external (perimeter) video alarm is initiated from the premises. The signal goes to the subscriber’s smart device and to EMERgency24 at the same time. The subscriber then, at the press of an icon on the smart device screen, instructs EMERgency24 to dispatch (a real alarm) or disregard (a false alarm) on the signal. The subscriber also has the option to disarm the system as well. EMERgency24 continues to focus on adding value with new services that dealers and their customers can use to provide the highest level of targeted response coupled with professional monitoring.