Blue Prism News

Siam Commercial Bank Corrects ATM Errors With Blue Prism Intelligent Automation

As Thailand’s oldest bank, Siam Commercial Bank (SCB) has successfully navigated more than a century of change. But more recently, as the tech-savvy Thai market eagerly embraced the digital revolution, SCB found itself falling behind. One pain point was correcting errors in its ATM network; refunds were taking up to a week. It was a delay the bank’s customers were unwilling to endure. How did SCB fix its ATM woes? It brought in a team of Blue Prism digital workers. Challenge...

Telefónica Germany Saves 150,000 Minutes Per Month Using Blue Prism Intelligent Automation

Telefónica is Germany’s largest telecommunications company, currently servicing more than 42 million mobile connections. Many of those connections are made possible through a contract. And contracts need to be regularly renewed. Telefónica is updating thousands of contracts every week. Optimizing this process was a priority.  Challenge Telefonica has 23 million customers with fixed-term contracts, and renewing millions of these ...

Rebel Energy Readies For Launch And Flips The Switch On Blue Prism Intelligent Automation

Rebel Energy is a new entrant in the UK energy market and will soon supply 100% clean and affordable energy to all UK households. Rebel’s mission is to drive the nation’s energy transition agenda toward renewable power generation, ensuring poorer households are not left behind. But in an already cluttered and highly competitive market, how is Rebel giving itself the best chance for a successful launch? They’re hardwiring intelligent automation into their business. C...

UK Bank Provides Quick Mortgage Relief Using Blue Prism Intelligent Automation

A UK bank has an impressively long history, and throughout they have looked for ways to innovate and improve their business. When COVID-19 struck, they found themselves well-positioned to help customers in need of mortgage relief. How? With a Blue Prism intelligent digital workforce. Challenge The lockdown and shelter-in-place mandates that were issued early in the COVID-19 pandemic led to widespread unemployment and financial worries. Homeowners with mortgages were left wondering&nb...

Blue Prism Digital Workers Immediately Deliver COVID-19 Test Results To Bupa Care Homes

When UK families require assistance while caring for a loved one, they often turn to Bupa. This well-respected healthcare organization offers residential and nursing care at over 120 homes and ten retirement villages. With its residents among the most vulnerable to COVID-19, Bupa knew it needed a way to quickly identify any ill staff members to keep residents safe. A Blue Prism digital workforce came on board to help. In fact, Bupa’s intelligent automation program was so impactful, i...

Blue Prism Digital Workforce Keep Orders On Track At King’s College Hospital

KFM was created by King’s College Hospital NHS Foundation Trust in the UK as a wholly-owned commercial entity. KFM provides the Trust with a broad range of procurement and support services. However, keeping one of the busiest teaching hospitals in London well stocked was a challenge, and knowing which invoices among the many were overdue was even more difficult. So, instead of requiring employees to complete the task, KFM gave the job to Blue Prism digital workers. Challenge C...

goto.energy’s Automation-First Mindset Adds Shareholder Value

goto.energy is a trusted supplier of green energy to the UK domestic market, and they pride themselves on offering customers transparent, sustainable value for money. Though a relatively new contender in the energy market, they’ve had an advantage. With no legacy system in place, goto.energy can take a digital-first approach, build their business around intelligent automation and attract outside investment. Challenge to address scalability Unlike other energy companies that ha...

Blue Prism Digital Workers Help KFM Rapidly Process Invoices For King’s College Hospital’s Pharmacy

KFM is a wholly-owned subsidiary of King’s College Hospital NHS Foundation Trust in the UK. Acting as its commercial arm, KFM was created by the Trust to provide it with a broad range of medical support services, such as procurement of supplies and equipment, supply chain management, and outpatient pharmacy services. KFM aimed to increase efficiency by automating legacy processes, so they reached out to Blue Prism and deployed a digital workforce. Challenge As one of London’s larg...

Eversource Boosts Customer And Employee Engagement Using Blue Prism Intelligent Automation

“Intelligent automation is becoming increasingly embedded within our core operations – transforming the way we work and the things we’re able to do for our customers,” said Shane Kokoruda, Vice President of Enterprise Business Solutions. Four million people trust Eversource to supply their electricity, natural gas and water. As the largest utility in New England, Eversource’s priority is to provide safe, top-tier service to its customers and is always loo...

Leeds Building Society Rapidly Delivers Mortgage Deferrals With Blue Prism Intelligent Automation

“We didn’t have any time to prepare; customers were already worried and asking for our help as soon as the Government announced the scheme. We knew there was no easy system solution to use so we knew we had to find an alternative response that we could deliver safely at pace for our customers when they needed us the most,” said Katie Marriott, Head of Mortgage Services. For more than 145 years, Leeds Building Society has helped its members save and have the home they want...

Blue Prism Digital Workers Help UK Bank Quickly Extend Overdraft Protections

A UK bank has been supporting British citizens for centuries. They know that COVID-19 has affected all of their customers but in different ways. The bank continues to look for new ways to lend a hand. A strong and longstanding intelligent automation program has allowed them to act quickly to help customers when new ideas arise. Challenge The economic effects of COVID-19 have created widespread financial stress. The bank wanted to help alleviate that stress for customers. Early in the...

StarLink Becomes Blue Prism’s First Value-Added Distributor In The Middle East

Blue Prism® has created a new value-added distribution (VAD) model by partnering with StarLink, the Middle East, Turkey, and Africa (META) region’s fastest growing specialized cyber and cloud value-added distributor. This new model aligns with Blue Prism’s broader mission to help organizations around the world easily access Blue Prism technology and services and contributes to the business’s globalisation efforts: To expand Blue Prism’s presence in key geographies...