Mark Baker
Mark Baker
Director, Glevum SecurityMark served sixteen years in the Royal Navy gaining a wealth of experience in Operations, financial matters and resource management. On leaving the Senior Service he spent seven years working in the Emergency Control Room with Gloucestershire Police. Then in 2000 having identified a business opportunity in Keyholding & Alarm Response founded Glevum Security Ltd with Steve Barnett. More recently Mark has completed a Level 5 Diploma in the Management of CCTV Operations with comments ‘Having had the pleasure of assessing your work toward the achievement of the objectives for the Diploma, we can say, without any hesitation, that you have not only achieved those objectives, you did so with commitment, professionalism, determination & style’. These are some of the many qualities Mark carries forward within Glevum.
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Glevum was already using SmartTask’s proof of attendance tool across its alarm response team Glevum Security has selected Skillweb’s SmartTask to better plan and manage its team of mobile and static security officers that operate across Gloucestershire, Herefordshire, Worcestershire, Wiltshire, Somerset, Bristol and Avon. The scheduling and workforce management solution will provide a combination of intelligent rostering, live monitoring and proof of attendance, so the company can gain greater visibility and control over its resources. This will not only help streamline office-and field-based processes to achieve cost, time and resource efficiencies, but also ensure it delivers higher levels of service in accordance with contract requirements. Glevum was already using SmartTask’s proof of attendance tool across its mobile and alarm response team, but following the launch of the next generation version of the solution last year, took the decision to replace its existing employee scheduling system. The previous desktop package had become costly to operate and lacked the flexibility to truly meet the company’s needs moving forward, so Glevum wanted to adopt a single system that would enable it to effectively manage, monitor and measure its workforce. Intelligent Rostering Functionality SmartTask’s Intelligent Rostering functionality, using a unique workflow algorithm, will be used by Glevum’s management team to simplify the scheduling of guards. The highly-intuitive tool will allow schedulers to quickly view, populate and update shift patterns, meeting the exact needs of clients and optimizing service delivery. Meanwhile, the live view will provide the company’s control room with an interactive dashboard to monitor the delivery of contracted work and take corrective action to avoid dropped shifts and non-compliance of service. Elsewhere, Glevum will take advantage of SmartTask’s advanced reporting capabilities to automate internal processes and gain added insight into the business. The range of user, financial and executive reports will be used by the company’s operations, accounts and management teams to analyze performance, provide essential information to clients and capture data for other back office systems such as billing and payroll. "We are committed to using industry-leading solutions such as SmartTask to enhance our offering and better protect their homes, property and assets" Tailored Scheduling & Workforce Management Solution Mark Baker, Director of Glevum Security commented: “Our promise to customers is to deliver the latest developments and innovations in security, hardware and services. Therefore, we are committed to using industry-leading solutions such as SmartTask to enhance our offering and better protect their homes, property and assets. We have worked closely with Skillweb to implement a tailored scheduling and workforce management solution that will help us reduce administration, achieve high levels of service quality and identify areas of improvement.” Paul Ridden, CEO of Skillweb said: “SmartTask is designed to help companies gain competitive advantage by taking control of their security officers to make sure they are at the right place, at the right time to meet all service requirements and perform reliably. Designed by professionals from the FM and security industries with the challenges of meeting the BS7499 security standards in mind, it provides a unique combination of intelligent rostering, live monitoring and integrated guard patrols across both static and mobile teams. This makes it an ideal solution for security providers of all sizes that are looking to enhance workforce management, reduce operational overheads, retain customers and win more business.”
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