ConnectWise, the provider of software for Technology Solution Providers (TSPs), introduces Amy Lucia as Chief Marketing Officer. Lucia brings over two decades of marketing leadership delivering exceptional outcomes in the Fortune 100 enterprise and SMB spaces. Prior to ConnectWise, Lucia served as Vice President of Corporate Marketing at Blackbaud during a season when the brand rapidly catapulted to one of the 40th largest SaaS providers worldwide. Differentiated value proposition She spent 11 years at Microsoft and served in various leadership roles across marketing and sales; including overseeing U.S. channel marketing supporting recruitment, enablement, and revenue generation across an ecosystem of nearly 400,000 partners. Lucia also served in Non-Governmental Organization (NGO) leadership roles, including Vice President of Marketing for International Justice Mission (IJM) fighting slavery and human trafficking, and Chief Marketing Officer for poverty alleviation NGO World Relief. “ConnectWise is bullish about ushering the next season of growth and value creation for our partners; and bringing a proven and accomplished CMO onboard will ensure we effectively bring our unique, differentiated value proposition to the market,” said ConnectWise CEO Jason Magee. Bringing diverse experience Lucia has responsibility for ConnectWise’s global marketing function and brings diverse experience “Amy is the most partner experience-focused CMO you can ask for and the depth and breadth of her understanding of channel marketing and partner programs will be incredibly impactful in driving growth for our partners.” Lucia has responsibility for ConnectWise’s global marketing function and brings diverse experience spanning over a dozen strategic marketing disciplines, sales, operations, and partner/customer experience. She is known for building high-performing teams that bring these disciplines together and stand out for their excellence in execution. “I’m thrilled to come back to a role serving the partner ecosystem that I have deeply admired and respected for many years,” said Lucia. Warmly sharing feedback “There is a massive opportunity to equip, empower and bring transformative value to TSPs and drive their growth as they support the SMB market, and there is no SaaS provider better positioned and more committed than ConnectWise to do this. The potential is limitless, and I want to personally thank the partners who have already welcomed me so warmly by sharing feedback, brainstorming, and vision-casting with me.” Lucia is a three-time Executive Mentor for the Fortune/U.S. State Department Women’s Mentoring Partnership and a part of the Fortune Most Powerful Women community. She is a member of ConnectWise’s Diversity, Equity and Inclusion Committee and was a Founding Member of Blackbaud’s Global Diversity & Inclusion Council and a Member of its Senior Women’s Leadership Council.
ConnectWise, the provider of software and expert services purpose-built for technology solution providers (TSPs), announces it has acquired Perch Security and StratoZen. These acquisitions establish ConnectWise as the platform with the comprehensive offering for TSP - complete with business management, unified management and security management, including SOC and SIEM services. As part of the ConnectWise Fortify™ security management solution, these technologies will provide revolutionary data management capabilities both as a service and as core technology in the ConnectWise Fortify SOC. Data analysis capabilities Perch provides the only MSP-designed SIEM in the industry, stripping away unnecessary complexity while providing the multi-tenant functionality MSPs need to support multiple SMB clients and easily capture data from the systems they are monitoring for cyber-attacks on behalf of their customers. Additionally, StratoZen’s advanced automation and data analysis capabilities will take the data gathered from the Perch SIEM and turn it into actionable insights. StratoZen’s advanced automation and data analysis capabilities will take the data gathered from the Perch SIEM This will help MSPs significantly reduce false positives and respond faster and more accurately, with less staffing resources. “Good security requires answering some basic questions that can be difficult to answer: what are my risks, how do I know when I’m under attack and how do I respond?” said Brian Downey, vice president of security product management, ConnectWise. “The reason it’s hard is because our industry has taken the flawed approach of adding more tools, more staff, more complexity - all contributing to silos of chaos. With Perch and StratoZen, we’re changing that approach, capturing only the data MSPs need and helping them make sense of it so they can protect their customers more effectively and efficiently.” Tremendously strong brand “Just as we sought to control the 'Silos of Chaos’ with our PSA and RMM solutions, we are now doing the same for cybersecurity. We want to make cybersecurity less complex for TSPs by providing technology that makes it easy to collect, assess and respond to security data from many different point products,” said Jason Magee, CEO, ConnectWise. “These acquisitions are about far more than the technology; we are gaining extremely talented and innovative colleagues with a deep understanding of cybersecurity, and a laser focus on what their partners need to succeed. Aharon and the entire team at Perch have built a tremendously strong brand and partner experience over the past four years. We’re going to infuse these strengths into the ConnectWise brand and partner experience.” Advanced threat detection “Four years ago we set out to make advanced threat detection attainable for small and mid-size business; and ultimately, the best way to accomplish that was working closely with our MSPs and the MSP community.” said Aharon Chernin, CEO, Perch Security. “It’s been extremely rewarding to see MSPs find the value in our offering and even more so to add functionality they told us they needed most: SIEM technology, integrations with the tools they use, and more. There is more work to do – we’ve very excited to join the ConnectWise family and work to solve the full set of security challenges MSPs struggle with.” Deep security expertise The team at StratoZen has leveraged our deep security expertise to help MSPs identify security threats" “The team at StratoZen has leveraged our deep security expertise to help MSPs identify security threats from what can seem like an overwhelming amount of information and alerts,” said Kevin Prince, CEO, StratoZen. “We’re delighted to join ConnectWise along with our new colleagues from Perch. Our collective expertise and solutions are unmatched in the industry and will enable MSPs to confidently protect themselves and their clients like never before.” ConnectWise Fusion, the unified platform on which all ConnectWise product technology will sit, is designed to increase productivity, efficiency, profitability, and opportunity for TSPs and consists of three pillars: business management, unified management and security management. ConnectWise Fusion platform The benefits of the ConnectWise Fusion platform approach include: Best-in-class speed & performance Infinite scalability Rapid innovation and development Next-level security posture Access to a large third-party solutions ecosystem Single intuitive user interface Service model flexibility Customizable to partner demands Billing automation engine Other product portfolio updates announced at IT Nation Connect include: ConnectWise Manage® - enhancements to the billing automation engine and a new reconciliation option that saves hours/days in getting invoices out the door. BrightGauge - evolving from dashboard to true business maturity platform, with a pilot program opening this month. RMM Roadmap - RMM functionality and value continues to advance - ConnectWise Control® is now available in ConnectWise Command™ and the Help Desk service is being piloted in ConnectWise Automate®. Version 4 of IT Boost - including major performance enhancements and automated capture of information from more than a dozen different providers including Microsoft, Amazon and Cisco.