Verint Systems - Experts & Thought Leaders

Award-winning global manufacturer of intelligent access control and security solutions, ICT (Integrated Control Technology), is delighted to announce the appointment of Roberto Licari as Sales Director for Western Europe. The stage is set for ICT to capitalize on the accelerated growth throughout Europe initiated by Thomas Napora, VP/GM for ICT EMEA, in 2023. Thomas Napora explains, “Western Europe is a hub of entrepreneurship and innovation that is exported around the world. These future-focused organizations demand high-security solutions to protect their intellectual property, physical locations, and employees. I am delighted that we can offer dedicated support to this vibrant region with the addition of Roberto to our team.” PSIM sector positions Roberto joins ICT with a wealth of industry experience from specialist manufacturersRoberto joins ICT with a wealth of industry experience from specialist manufacturers, including Advancis, Verint, Bosch, and Overland Tandberg. His involvement in the international physical security integration management (PSIM) sector positions him as a senior industry expert and a valuable resource for ICT’s growing customer base. Roberto Licari added, “I am thrilled to have been selected to represent ICT in Western Europe. With my background in sales leadership and business development, I look forward to introducing our Western European customer base to the scalability of the ICT product portfolio.” Significant benefits in new role His experience in integrations and enterprise project development will undoubtedly provide significant benefits in his new role, echoing the ICT message of Unified Solutions in the Access Control arena. With core responsibilities across Liberia, Italy, France, Benelux, the DACH region, as well as Malta and Israel, Roberto will be taking ICT on tour throughout 2024.

Verint® Systems Inc., The Customer Engagement Company™, and 8×8, Inc., an integrated cloud communications platform provider, announces a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide. “As a retail organization, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure & Operations at Urban Outfitters, Inc., a lifestyle products and services company which operates a portfolio of global consumer brands comprised of the Anthropologie, BHLDN, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues brands. Customer and workforce engagement “With 8×8 and Verint now integrated, Urban Outfitters’ Information Technology team can continue to provide to our Contact Center Management team the best experience to manage employees and the intra-day information that results in the highest quality customer experience.” Verint is a recognized pioneer in customer engagement, with offerings to enable organizations and empower their teams to engage more effectively with customers in the contact center, branch, and back office. 8×8 is a pioneer in the Unified Communications as a Service (UCaaS) and Contact-Centre-as-a-Service (CCaaS) sectors. Customer engagement operations The company’s cloud communications and contact center solution integrates business communications The company’s cloud communications and contact center solution integrates business communications, collaboration, customer and workforce engagement, omnichannel routing, and analytics to deliver superior employee and customer experiences. Through this partnership, 8×8 Contact Center customers will benefit from a single source for best-in-class cloud-based contact center solutions and deep integrations to Verint’s Workforce Management. Tight synchronization of historical and real-time interaction data and agent information from 8×8 Contact Center with Verint Monet or Verint Enterprise comes out of the box without the need for professional services, allowing organizations to optimize customer engagement operations by making it even easier to plan, forecast, and schedule contact center agent workloads. Contact center solution “Joining forces with Verint enables us to further expand our workforce management offerings with market-leading solutions,” says Dave Sipes, CEO 8×8. “These integrations support our ‘operate-from-anywhere’ approach—enabling organizations with contact centers of all sizes as well as those looking for a single-vendor integrated communications and contact center solution to easily collaborate and connect agents, employees and customers.” “The Verint Open Cloud Platform supports deep integrations and purpose-built solutions for businesses of all sizes,” says Verint’s Dan Bodner, CEO. “The integration gives 8×8 customers access to Verint’s innovative cloud applications that drive elevated customer and employee experiences.”

Verint® Systems Inc., The Customer Engagement Company™, announces that it has once again been confirmed as the Contact Center Workforce Management (WFM), Quality Monitoring (QM), and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Center Optimization Solution of the Year. In terms of market leadership, Frost & Sullivan’s report entitled, Asia Pacific Contact Center Applications Market*, cites Verint as the pioneering vendor in APAC QM Systems at 37.1%, APAC WFM Systems at 26.4% and APAC Analytics Systems at 38.8%. Contact center technologies The report also credited Verint with a market share that is significantly higher than the number two competitor, across the three combined contact center technologies. Verint was recognized as a pioneer in WFM, QM and Analytics segments across the region, as well as being the combined and segment pioneer in multiple countries, including Australia, India, Singapore, China and Hong Kong. For the first time, this year’s report recognized vendors’ cloud revenues in addition to the traditional on-premises figures, highlighting Verint’s position as organizations continue their transition to cloud-based customer engagement platforms. Actual market performance The nominated companies are evaluated on a variety of actual market performance indicators Commenting on the award, Krishna Baidya, Head – Customer Contact Research at Frost & Sullivan, said, “Investment across organizations has shifted toward customer-facing and optimization applications, such as analytics and workforce management, that are designed to help organizations distinguish and realize business outcomes. In terms of growth, Verint is one of two vendors that experienced double-digit growth in the region in 2019.” The recipients of the annual Frost & Sullivan Asia-Pacific Best Practices Awards are identified based on in-depth research conducted by Frost & Sullivan’s analysts. The nominated companies are evaluated on a variety of actual market performance indicators including revenue growth, market share, growth in market share, pioneering in product innovation, marketing strategy, and business development strategy. Cloud-Based platforms Verint’s President Asia Pacific, Ady Meretz is delighted by the recognition. “At Verint, we’re committed to helping our customers achieve their business goals as they transform their operations to cloud-based platforms that drive deeper customer engagement.” “That same commitment applies regionally as we continue to deliver leading solutions augmented with local customer service which makes us unique in APAC. We are delivering the latest innovations and technologies including workforce engagement, intelligent self-service, and digital engagement driven by AI and automation. It is a great honor to be once again formally recognized by our peers and the market for our strategic and innovative work and be positioned as the leader in the QM, WFM, and analytics categories.”

Physical security is a large market overall, encompassing a range of diverse vertical markets, each with its own set of challenges and opportunities. The success of the security industry overall depends on the ability of companies and technologies to meet the specific needs of each vertical market. Some markets offer more lucrative opportunities than others. We asked this week’s Expert Panel Roundtable: Which vertical markets have the greatest potential for growth for physical security systems?  

In the United States, they are called license plate recognition (LPR) systems. In Europe, the more common term is automated license number-plate recognition (ANPR). In either case, the systems provide capabilities that can benefit a range of applications from schools to municipalities to parking lots. Newer technologies can even identify vehicle color, type, make, and model. We asked this week’s Expert Panel Roundtable: What's new with license plate recognition (LPR) and/or automated number-plate recognition (ANPR) systems?

Video storage has come a long way since rooms full of VCRs stored video from an entire system of cameras. Video storage equates to data storage, and there are multiple options ranging from hard disk storage to the cloud to storage on each individual camera using SD cards. Increasingly, cloud-based storage is an attractive option to store video footage conveniently and safely. We asked this week’s Expert Panel Roundtable: How is expansion of video storage capabilities impacting the security industry?