Verint Systems - Experts & Thought Leaders

Award-winning global manufacturer of intelligent access control and security solutions, ICT (Integrated Control Technology), is delighted to announce the appointment of Roberto Licari as Sales Director for Western Europe. The stage is set for ICT to capitalize on the accelerated growth throughout Europe initiated by Thomas Napora, VP/GM for ICT EMEA, in 2023. Thomas Napora explains, “Western Europe is a hub of entrepreneurship and innovation that is exported around the world. These future-focused organizations demand high-security solutions to protect their intellectual property, physical locations, and employees. I am delighted that we can offer dedicated support to this vibrant region with the addition of Roberto to our team.” PSIM sector positions Roberto joins ICT with a wealth of industry experience from specialist manufacturersRoberto joins ICT with a wealth of industry experience from specialist manufacturers, including Advancis, Verint, Bosch, and Overland Tandberg. His involvement in the international physical security integration management (PSIM) sector positions him as a senior industry expert and a valuable resource for ICT’s growing customer base. Roberto Licari added, “I am thrilled to have been selected to represent ICT in Western Europe. With my background in sales leadership and business development, I look forward to introducing our Western European customer base to the scalability of the ICT product portfolio.” Significant benefits in new role His experience in integrations and enterprise project development will undoubtedly provide significant benefits in his new role, echoing the ICT message of Unified Solutions in the Access Control arena. With core responsibilities across Liberia, Italy, France, Benelux, the DACH region, as well as Malta and Israel, Roberto will be taking ICT on tour throughout 2024.

Verint® Systems Inc., The Customer Engagement Company™, and 8×8, Inc., an integrated cloud communications platform provider, announces a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide. “As a retail organization, we rely heavily on accurate real-time data,” said Martin Sessa, Director, Global Infrastructure & Operations at Urban Outfitters, Inc., a lifestyle products and services company which operates a portfolio of global consumer brands comprised of the Anthropologie, BHLDN, Free People, FP Movement, Terrain, Urban Outfitters, Nuuly and Menus & Venues brands. Customer and workforce engagement “With 8×8 and Verint now integrated, Urban Outfitters’ Information Technology team can continue to provide to our Contact Center Management team the best experience to manage employees and the intra-day information that results in the highest quality customer experience.” Verint is a recognized pioneer in customer engagement, with offerings to enable organizations and empower their teams to engage more effectively with customers in the contact center, branch, and back office. 8×8 is a pioneer in the Unified Communications as a Service (UCaaS) and Contact-Centre-as-a-Service (CCaaS) sectors. Customer engagement operations The company’s cloud communications and contact center solution integrates business communications The company’s cloud communications and contact center solution integrates business communications, collaboration, customer and workforce engagement, omnichannel routing, and analytics to deliver superior employee and customer experiences. Through this partnership, 8×8 Contact Center customers will benefit from a single source for best-in-class cloud-based contact center solutions and deep integrations to Verint’s Workforce Management. Tight synchronization of historical and real-time interaction data and agent information from 8×8 Contact Center with Verint Monet or Verint Enterprise comes out of the box without the need for professional services, allowing organizations to optimize customer engagement operations by making it even easier to plan, forecast, and schedule contact center agent workloads. Contact center solution “Joining forces with Verint enables us to further expand our workforce management offerings with market-leading solutions,” says Dave Sipes, CEO 8×8. “These integrations support our ‘operate-from-anywhere’ approach—enabling organizations with contact centers of all sizes as well as those looking for a single-vendor integrated communications and contact center solution to easily collaborate and connect agents, employees and customers.” “The Verint Open Cloud Platform supports deep integrations and purpose-built solutions for businesses of all sizes,” says Verint’s Dan Bodner, CEO. “The integration gives 8×8 customers access to Verint’s innovative cloud applications that drive elevated customer and employee experiences.”

Verint® Systems Inc., The Customer Engagement Company™, announces that it has once again been confirmed as the Contact Center Workforce Management (WFM), Quality Monitoring (QM), and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Center Optimization Solution of the Year. In terms of market leadership, Frost & Sullivan’s report entitled, Asia Pacific Contact Center Applications Market*, cites Verint as the pioneering vendor in APAC QM Systems at 37.1%, APAC WFM Systems at 26.4% and APAC Analytics Systems at 38.8%. Contact center technologies The report also credited Verint with a market share that is significantly higher than the number two competitor, across the three combined contact center technologies. Verint was recognized as a pioneer in WFM, QM and Analytics segments across the region, as well as being the combined and segment pioneer in multiple countries, including Australia, India, Singapore, China and Hong Kong. For the first time, this year’s report recognized vendors’ cloud revenues in addition to the traditional on-premises figures, highlighting Verint’s position as organizations continue their transition to cloud-based customer engagement platforms. Actual market performance The nominated companies are evaluated on a variety of actual market performance indicators Commenting on the award, Krishna Baidya, Head – Customer Contact Research at Frost & Sullivan, said, “Investment across organizations has shifted toward customer-facing and optimization applications, such as analytics and workforce management, that are designed to help organizations distinguish and realize business outcomes. In terms of growth, Verint is one of two vendors that experienced double-digit growth in the region in 2019.” The recipients of the annual Frost & Sullivan Asia-Pacific Best Practices Awards are identified based on in-depth research conducted by Frost & Sullivan’s analysts. The nominated companies are evaluated on a variety of actual market performance indicators including revenue growth, market share, growth in market share, pioneering in product innovation, marketing strategy, and business development strategy. Cloud-Based platforms Verint’s President Asia Pacific, Ady Meretz is delighted by the recognition. “At Verint, we’re committed to helping our customers achieve their business goals as they transform their operations to cloud-based platforms that drive deeper customer engagement.” “That same commitment applies regionally as we continue to deliver leading solutions augmented with local customer service which makes us unique in APAC. We are delivering the latest innovations and technologies including workforce engagement, intelligent self-service, and digital engagement driven by AI and automation. It is a great honor to be once again formally recognized by our peers and the market for our strategic and innovative work and be positioned as the leader in the QM, WFM, and analytics categories.”

Banking is built on change. The financial services landscape is evolving faster than ever, as mobile adoption, digital transactions, and customer expectations continue to accelerate. Success in this space now depends on more than keeping pace — it’s about anticipating what comes next and building the agility to move with it. At the same time, financial institutions face the dual challenge of transformation and trust. They must modernise operations, integrate emerging technologies, and manage growing risks — all while safeguarding the confidence that underpins every customer interaction. The ability to innovate without disruption has become a defining measure of leadership. Cloud-based platforms That’s why a clear and flexible roadmap is essential. It provides the structure to stay aligned and the freedom to adapt and progress. With the right technology roadmap, banks can modernise their systems responsibly, while strengthening resilience and leading with confidence in this rapidly shifting market. No two financial institutions are built the same — especially when it comes to security infrastructure. Each organization’s environment reflects its unique mix of business priorities, operational requirements, and risk tolerance. A large bank may rely on highly controlled, on-premises systems designed to safeguard vast amounts of sensitive data and legacy investments. There’s no one-size-fits-all model in banking; the best strategy is the one that works for your organization Meanwhile, smaller and more agile credit unions might leverage cloud-based platforms and AI-driven analytics to accelerate service delivery and innovation. Both approaches are valid — and both deliver value — because they align with the institution’s specific goals and return on investment. There’s no one-size-fits-all model in banking; the best strategy is the one that works for your organization. Integrating AI models Regardless of where you stand today, it’s essential to look ahead and imagine what your future needs might be. Will your institution need to manage operations centrally? Is global expansion part of your growth strategy? Are you preparing to integrate AI models or advanced automation? These questions help shape a flexible roadmap — one that prioritises open platforms and interoperable solutions. Such an approach allows traditional and emerging technologies to coexist, evolve, and scale together on your terms. It bridges technology generations and creates a path forward that’s intentional, not reactive. From plans to practice A roadmap becomes meaningful when it connects vision to measurable results. It’s about designing each step to serve a purpose: strengthening awareness, improving investigations, or accelerating decisions. Adaptable planning ensures those outcomes can evolve as priorities shift. For some banks, the focus may be on modernising surveillance infrastructure. For others, it may mean integrating analytics that reveal how customers interact with branches or ATMs. Each success shapes the next phase of progress. Technology infrastructure program Adaptability also means understanding that modernisation doesn’t have to happen all at once Adaptability also means understanding that modernisation doesn’t have to happen all at once. Incremental improvements can deliver immediate and long-term value. A single upgrade that shortens investigation times or improves video retrieval might seem small, but across hundreds of locations, that impact compounds quickly. A larger technology infrastructure program upgrade will take more time, but can lead to more impactful business results. True flexibility starts with openness. Systems that integrate seamlessly, whether they connect legacy cameras or cloud-based analytics, can provide the most long-term value. Open devices and platforms ensure long-term adaptability, giving teams confidence that today’s investments will still deliver value years from now. This approach helps institutions modernise strategically. Instead of tearing out what already works, they enhance it — layering intelligence, automation, and stronger governance over familiar infrastructure. Each advancement builds a smarter, more resilient foundation for future innovation. Culture fuels change That alignment not only strengthens technology performance but also builds confidence across the people Technology enables transformation, but people sustain it. A flexible roadmap relies on effective communication and alignment from leadership throughout every branch and department. When teams understand how modernisation strengthens security and customer trust, they approach each initiative with purpose. That shared vision is what turns progress into culture. Trust, after all, is what defines banking. Customers rarely see the systems that keep them safe, but they feel the consistency and care behind every interaction. When that trust is reinforced through steady innovation, it becomes a competitive advantage that grows stronger with each improvement. Adaptability also drives stronger collaboration. When security, operations, and compliance teams align under a unified plan, insights flow more freely, and actions follow more quickly. The result is fewer silos, faster decision-making, and a shared vision of success. That alignment not only strengthens technology performance but also builds confidence across the people and processes that keep the institution secure every day. A map of the future Flexibility creates direction with room to move; a balance of focus and agility. The most effective roadmaps evolve continuously, blending technology, insight, and collaboration into a long-term rhythm of progress. Security without speed limits empowers banks to advance at their own pace while remaining secure, compliant, and confident in every decision. It’s how financial institutions move forward— not by racing ahead, but by steering with precision and vision, one strategic turn at a time. 

Physical security is a large market overall, encompassing a range of diverse vertical markets, each with its own set of challenges and opportunities. The success of the security industry overall depends on the ability of companies and technologies to meet the specific needs of each vertical market. Some markets offer more lucrative opportunities than others. We asked this week’s Expert Panel Roundtable: Which vertical markets have the greatest potential for growth for physical security systems?  

In the United States, they are called license plate recognition (LPR) systems. In Europe, the more common term is automated license number-plate recognition (ANPR). In either case, the systems provide capabilities that can benefit a range of applications from schools to municipalities to parking lots. Newer technologies can even identify vehicle color, type, make, and model. We asked this week’s Expert Panel Roundtable: What's new with license plate recognition (LPR) and/or automated number-plate recognition (ANPR) systems?