Trackforce - Experts & Thought Leaders

Trackforce, the globally renowned security workforce management platform, announced the launch of ReportPro AI within its TrackTik platform, an industry-first enhancement to incident reporting designed for guards, supervisors, and compliance teams. By combining real-time language support, instant executive summaries, and transparent audit trails, ReportPro AI enables security teams to save time, improve accuracy, and meet rising client and regulatory expectations. Security operations “Security operations generate thousands of reports every day, but ensuring those reports are consistent, professional, and compliant is a constant challenge,” said Chatura Liyanage, Vice President of Product Management, at Trackforce. Chatura Liyanage adds, “With ReportPro AI, we’re giving guards the ability to create polished reports effortlessly, supervisors the speed to review incidents in seconds, and compliance officers the transparency they need for accountability — ultimately raising the standard of reporting across the industry.” AI-enhanced reports Farnsworth, Vice President at Citadel Security USA, said the new abilities are transforming daily functions Customers are already seeing results. Chad Farnsworth, Vice President of Integrations and Technology at Citadel Security USA, said the new capabilities are transforming daily operations. "The AI-enhanced reports have been a game-changer for both our staff and clients," said Chad Farnsworth, adding "Not only has our reporting quality significantly improved, but our teams can now focus more on addressing customer needs rather than being bogged down by technology to produce subpar reports." He continues, "Our clients have praised the transparency of the new reports, which has boosted their confidence in the services we provide." Smarter reporting for every role ReportPro AI introduces three core capabilities designed to reduce reporting burdens, while improving oversight: Real-Time Report Enhancement – Guards receive AI-powered assistance that transforms informal notes into clear, compliance-ready documentation.  The feature is available both in the web portal and mobile app, supporting use in the office or in the field. Report Summary Generation – Supervisors can instantly generate AI-created executive summaries that distill lengthy reports into concise insights. This feature speeds triage, strengthens client communications, and helps operations teams identify issues and trends more efficiently. Report Field Audit Logs – Every AI-assisted modification is logged, with original and enhanced content available for side-by-side comparison. This ensures supervisors can monitor performance, compliance teams can maintain defensible audit trails, and quality control teams can assess AI usage patterns. Built for transparency and trust Every AI capability within ReportPro AI is designed with compliance at its core: Clear Labeling: All AI-enhanced text is marked so users can distinguish human and AI input. Preserved History: Original content remains stored alongside AI modifications for regulatory and client requirements. User Control: Clients opt in to enhancements, supervisors generate summaries on demand, and all AI activity is fully visible. Data Security: Sensitive client data is never used to train AI models, protecting both privacy and trust. Real-time intelligence with full transparency “ReportPro AI is the first of many AI innovations we have planned at Trackforce,” said Chatura Liyanage, adding “By combining real-time intelligence with full transparency, we’re equipping field teams and supervisors to work at peak efficiency while maintaining the highest standards of compliance.” That innovation roadmap is resonating with clients. Evan Nardone, Chief Technology Officer at St. Moritz Security Services Inc., said Trackforce’s approach reflects the future of the industry. Integration of AI within TrackTik “The integration of AI within TrackTik is already delivering measurable efficiencies in workforce management, and its roadmap reflects a strong vision for continued innovation that will enhance scalability and value across our operations,” said Evan Nardone. ReportPro AI will be available to all TrackTik users in early October.

Trackforce, a pioneer in security workforce management software, announced it was named one of America’s fastest-growing companies on the annual prestigious Inc. 5000 list. The list offers a data-driven snapshot of the most successful independent, entrepreneurial businesses in the U.S.  Advanced integrated solutions Trackforce serves both security firms and corporate security teams across several industries Fueled by the rapid adoption of its advanced integrated solutions, Trackforce serves both security firms and corporate security teams across several industries.  The company’s technology enables faster response times, strengthens compliance, and elevates performance, helping clients operate more efficiently and protect what matters most.  Expanded of security teams “We are honored to be recognized on the Inc. 5000 list for the fourth consecutive year,” said Byron McDuffee, CEO of Trackforce. “Over the past year, we have expanded our reach to serve thousands of security teams in more than 50 countries, strengthening our position as a trusted global partner." "This recognition reflects the dedication of our team, the trust of our clients, and the proven impact of our platform in modernizing operations, driving efficiency, and enhancing safety worldwide.” Demands of a complex security landscape Trackforce accelerated its platform development to meet the rising demands of a complex security In 2025, Trackforce accelerated its platform development to meet the rising demands of a complex security landscape. The company has introduced enhanced capabilities, including AI-powered threat detection, connected guard dispatch, remote guarding, and centralized incident resolution. These innovations give security pioneers a single, unified view of operations, enabling them to respond faster, bridge the gap between physical and digital security, and make informed real-time decisions that strengthen safety and resilience.  Remarkable achievement “Making the Inc. 5000 is always a remarkable achievement, but earning a spot this year speaks volumes about a company’s tenacity and clarity of vision,” said Mike Hofman, editor-in-chief of Inc. “These businesses have thrived amid rising costs, shifting global dynamics, and constant change. They didn’t just weather the storm—they grew through it, and their stories are a powerful reminder that the entrepreneurial spirit is the engine of the U.S. economy.”  Complete results of the Inc. 5000 Inc. will celebrate the honorees at the 2025 Inc. 5000 Conference & Gala, taking place October 22–24 in Phoenix. For complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, location, and other criteria, visit the website.

Trackforce, a pioneer in security workforce management software, announced the launch of the TrackTik Command Center, a next-generation dispatch and incident management solution designed to streamline security operations, accelerate incident response times, and unify team coordination across security environments.  Despite heavy investment in security, where 53% of organizations annually allocate up to $5 million, many rely on manual notification processes that slow down response times during incidents. Security operations and strategic responses TrackTik Command Center has modernized contact, real-time coordination, and rapid dispatch abilities With 79% of security pioneers agreeing that faster, more automated workflows are essential to reducing delays, the TrackTik Command Center delivers modernized communication, real-time coordination, and rapid dispatch capabilities security teams need to protect assets, people, and operations more effectively.  “Every second counts when responding to a security incident,” said James Benum, CPO of Trackforce. “As physical threats evolve and teams are stretched thin, security operations need better tools that enable swift and strategic responses. The TrackTik Command Center is purpose-built to help operators with the visibility and structure they need to manage incidents confidently, no matter how complex the environment.” Network of subcontractors Operators now face fragmented systems, limited patrol visibility, and inconsistent procedures that hinder effective response. The TrackTik Command Center replaces these disjointed workflows with a centralized, real-time interface that unifies alerts, patrol tracking, response protocols, and integrated vendor management. This enables security operations to easily leverage a network of subcontractors to deliver consistent, high-quality service. Key features One-Window View: Consolidates scattered information into a single workspace for tracking incidents, patrol locations, and dispatching security personnel. Standardized Response Procedures: Provides clear, structured call-to-action protocols, ensuring consistent incident management across all team members. Map and Dispatch Monitoring: Enables instant identification and dispatch of the nearest patrol officers, reducing response times and enhancing situational awareness. Scalable Integration: Offers a robust open API to enable deep integration with intelligent camera systems, AI-driven threat detection solutions, remote guarding technologies, and other security infrastructures. Vendor Management: Facilitates controlled access for contracted security operators, ensuring consistent policy implementation and data access. Physical and remote guarding As the security industry increasingly shifts toward hybrid models that blend physical and remote guarding, the TrackTik Command Center provides a foundation that supports current operational needs while enabling future innovation. Its scalable design supports automation, integrates with emerging technologies, strengthens compliance, and clarifies mission-critical tasks. Whether responding to building alarms, tracking missed shifts, or dispatching based on AI-detected threats, the TrackTik Command Center ensures that teams can act decisively, backed by speed, structure, and complete oversight.

Workforce management systems gather and analyze information and anomalies from security officers in the field. The information ranges from direct observations entered via mobile or desktop apps by officers on duty to reports from cleaning staff, the maintenance department, and CCTV operators. Taken together, the information yields business intelligence and data analytics at no additional cost. Trackforce is a provider of workforce management solutions specific to the security industry and its unique operational requirements. From tracking guard tours to managing incidents and officers remotely, the platform improves officer accountability, optimizes operations, and delivers actionable insights via a live dashboard to reduce vulnerabilities and enhance efficiencies. The platform is customizable and scales to each client’s business. Platform to control and identify risks “Corporate security teams deal with issues related to operational risk, facility security levels and design basis threats, and must contend with manmade, naturally occurring, and technological events,” says Guirchaume Abitbol, CEO and founder of Trackforce. “We provide them a platform that enables them to control and identify risks, deliver their service, and maintain security best practices.” Trackforce uses live monitoring to ensure quality control and to upgrade situational awareness, delivers real-time incident notifications Trackforce serves large security guard companies and global organizations in diverse vertical market sectors and is expanding in facilities management. More than 200,000 professionals at over 20,000 customer sites in 45 countries use the platform. Trackforce uses live monitoring to ensure quality control and to upgrade situational awareness, delivers real-time incident notifications, and generates data-rich analysis and key performance indicators (KPIs) that enhance monitoring and reporting. Reduces corporate risk Better management of corporate risk is a benefit of security workforce management. The Trackforce platform reduces corporate risk in four areas by: Managing multiple sites, located anywhere, with various threat levels, cultural differences, operating procedures, and regulations. Supporting a security budget and investment in new solutions by providing data necessary for budget approval. Keeping management informed about outsourced security services partners with relevant data, analytics, and transparency. Providing real-time data on risks and incidents so operations can be quickly optimized to ensure top-level security services. Identifying potential threats and risks The platform rapidly and accurately collates data (implied data or trends) based on user-selected parameters. Data- and intelligence-rich reports become available to managers from any location via a dashboard. All necessary information is displayed on a single screen in an uncluttered format.The ability to analyze current and historical data in real time empowers security managers to track patterns Reports can be downloaded and shared with stakeholders. The ability to analyze current and historical data in real time empowers security managers to track patterns, identify potential threats and risks, and implement preventative actions and strategies. Using data intelligence as benchmark Security teams will use data intelligence as a performance benchmark for resources required to accomplish site goals. They will also use this information to pilot and rationalize resource needs for impending contracts based on historical, descriptive (what happened), diagnostic (why did it happen), predictive (what will happen) and/or prescriptive data (how can we can make it happen). “For example, when a large company incurs incremental computer equipment theft, a supervisor can use the platform to review historical reports and identify patterns and anomalies,” says Abitbol. “The supervisor could then identify and proactively implement targeted strategies to mitigate the theft, such as modifying security routes, increasing patrols, or adjusting asset management protocols.” Enhanced control of security resources The Trackforce platform has been designed to serve clients at multiple regional and national locations and is available in many languages. The Command Center allows a security supervisor based at a central location to easily manage officers on multiple sites. The Command Center provides greater oversight and enhanced control of security resources The Command Center provides greater oversight and enhanced control of security resources. Management can compare locations and evaluate security with a customizable reporting dashboard for each site. The uniform platform uses the same reporting templates and processes for each secured and managed location, thus ensuring consistency and accurate benchmarking. Trackforce’s workforce management solution has low cost and presents a low barrier to entry, with systems that can be implemented in a short time.