GoTo - Experts & Thought Leaders

GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue announced nearly 60 new product updates across its portfolio.  The updates are the third in a tri-annual release showcase from GoTo highlighting product innovations to help support business productivity and growth for customers while continuing to deliver simple and secure solutions. Hybrid work model According to Gartner, 96% of businesses either have or plan to adopt a hybrid work model. Yet, this new way of working comes with new, complex challenges coupled with an uncertain economy. Companies must give their IT teams the absolute best tools to make it easier to empower their employees and customers.  Product Features The latest product releases from GoTo deliver just that with:  Enhanced security and compliance for critical IT management tools: GoTo Resolve Asset Management also protects businesses by tracking, monitoring, and managing their inventory The new application updates in GoTo Resolve keep third-party applications on managed devices updated. The recently introduced GoTo Resolve Asset Management also protects businesses by tracking, monitoring, and managing their inventory of IT hardware assets to increase productivity, easily identify devices and users, and ensure compliance.  Complex workflows are more integrated and easier to navigate: GoTo Resolve integrates with Logitech for CollabOS to provide built-in remote access for video conferencing hardware. GoTo Resolve also released a new dashboard experience for real-time visibility into key device monitoring and helpdesk metrics, and the ability to customize email addresses for helpdesk service. GoTo Connect updates enhance collaboration to make teams more productive and elevate the customer experience with remote control meetings, shared inbox assignment visibility, and network probe alerts to proactively address potential network issues before they escalate. AI-powered and automated tasks: GoTo Resolve Helpline gives end users an additional channel for support and generates AI-powered tips New features automate repetitive tasks to save IT teams and employees valuable time. These updates include GoTo Resolve Helpline, which gives end users an additional channel for support and generates AI-powered troubleshooting tips while they wait for an agent.  AI Chat Analysis, GoTo Connect SMS AI Chat Analysis for GoTo Connect instantly assesses customer satisfaction and generates concise summaries, resulting in a better understanding of customer interactions.  GoTo Connect SMS call flow delivers SMS messaging into communication flow with a simple drag and drop to connect with customers faster and more easily. Dynamic contact matching in GoTo Connect better manages contact information with easy-to-use delete, search, and sort functionality.  AI-enhanced features Customers will benefit from an AI-powered GoTo Contact Center offering that provides topic and sentiment analysis Later in 2023, GoTo will release two additional AI-enhanced features in its flagship products. A new AI assistant for GoTo Resolve will analyze device health and provide recommendations for follow-up actions to resolve issues, eliminating multiple manual data collection steps and streamlining troubleshooting. Additionally, building from AI Chat Analysis, customers will benefit from an AI-powered GoTo Contact Center offering that provides topic and sentiment analysis, interaction summaries, and real-time conversation recovery to save time and boost productivity. More effective ways to serve your customers on any device: Rescue offers support for Intel vPro® enabled devices allowing for support of out-of-band devices, as well as expanded OS support, including Linux improvements and support for Chromebooks, offering more ways to support more types of devices using Rescue. GoTo Resolve has added in-session VoIP capabilities to provide real-time verbal assistance in remote support sessions.  GoTo Connect has rolled out a new agent softphone with effortless access to contact information while on a call, flexible meeting session layouts, and contact segmentation to organize and communicate with customers by group easily. Enhance security, and increase productivity Product updates, integrations, and AI innovations are all part of our ongoing mission to lessen the workload for IT" “At GoTo, our focus is always on making things easier for our customers,” said Damon Covey, Chief Product Officer at GoTo. "Our latest product updates, integrations, and AI innovations are all part of our ongoing mission to lessen the workload for IT, enhance security, and increase productivity to give them back time to focus on what matters." Saves time and money “PatientLink’s top priority is supporting our clients. GoTo consistently finds ways to make that even easier with the simplicity of their products,” says Anthony Chapman, Director of IT Services at PatientLink. “These latest innovations save us time, and money, and ultimately better the experience for our clients.”

LastPass, the pioneer in zero-knowledge password management, announces that Karim Toubba has joined the company as its Chief Executive Officer. The cloud security veteran will lead LastPass as it separates from GoTo, formerly LogMeIn, and increases investment to create an even more seamless user experience, modernize go-to-market functions, and continue to build password and identity management solutions for the company’s customers. Toubba succeeds LastPass’ interim-CEO, Mike Kohlsdorf, who will continue to lead GoTo as CEO. Delivering strategic value “This is a transformational moment for LastPass, and we are thrilled to bring Karim on board to lead the next chapter of LastPass,” said Mike Kohlsdorf, adding “He brings the right blend of security, innovation and leadership experience to lead LastPass – addressing the needs of our customers, all while ensuring we continue to grow rapidly and evolve our product offerings.” “We’re delighted to welcome Karim as the new CEO during this significant phase at LastPass,” said Andrew Kowal, Partner at Francisco Partners, adding “There is a critical need in the market for secure identity verification and LastPass is poised to deliver strategic value against a vast growth opportunity.” Creating new category Kenna Security leveraged machine learning and data science to disrupt a stagnant market Karim Toubba, who served as CEO of Kenna Security, which was acquired by Cisco in July of 2021, brings over 25 years of security leadership and executive management in technology companies to his new role. Under his leadership, Kenna Security leveraged machine learning and data science to disrupt a stagnant market and create a new category of Risk-Based Vulnerability Management (RBVM). He most recently served at Cisco, overseeing the Kenna Security integration, and previously led product and strategy for the Security Business Unit at Juniper Networks. Password management category Karim Toubba said, “I’m excited to join LastPass due to the incredible opportunity to make an impact in identity management, which is one of the largest and most important segments within cybersecurity – one that is a critical first step in how users experience online services but that is often at the forefront of cyberattacks.” He adds, “LastPass is already the leader in the password management category but now we have an opportunity to further innovate and deliver additional value for our 100,000 business customers and more than 33 million registered users worldwide.”

LastPass, the pioneer in zero-knowledge password management, has announced the winners of its 2021 partner awards to display outstanding sales achievements and innovative performance. LastPass is pleased to be able to celebrate its global partners for their contributions in facilitating customers’ continued security across cloud apps, legacy apps, and VPN, which has proved crucial for businesses amid the shift to hybrid work during the last few years. This year’s winners were selected based on their sales performance in 2021 and ability to gain competitive margins, all while providing a security solution that meets customers’ identity and access needs. As LastPass and its partners continue to make security the highest priority, these winners also support a complete identity and access management suite for businesses and consumers alike. Multi-factor authentication “With an 11% increase in data breaches in 2021, of which 85% involved human vulnerabilities, multi-factor authentication applications are essential to companies and individual employees now more than ever,” said Patrick McCue, vice president of global channel sales for GoTo and LastPass. “LastPass’s partners play an essential role in providing businesses and users with the tools needed to ensure security, both at work and at home.” “As our offerings continue to evolve to better meet user demands, we’re happy to grow our partner relationships to better secure sensitive data online and mitigate the threat of breaches around the world.” The full list The full list of this year’s partner wins include: Global Partner of the Year: SHI International Corp. United Kingdom Partner of the Year: SoftwareONE UK Ltd. DACH Partner of the Year: Colited Management Consultancy e.U. Brazil Top LastPass Deal: Infoready Mexico LastPass Sales Award: Loupen New Partner of the Year: TAROX AG Sharp Reseller: Raksha Technologies GSI New Partner of the Year: Tech Mahindra