DICE Corporation - Experts & Thought Leaders

DICE Corporation announces a new edge artificial intelligence platform that runs AI processing inside the customer's network and reports into Ceila.ai as a native component. The platform was previewed with corporate and national account clients at GSX 2026 in Atlanta this week. It is currently in trials with monitoring centers and enterprise accounts including Clear Watch, one of the industry's larger interactive virtual guarding services, with general availability planned for the first quarter of 2027. Most video monitoring deployments today rely on a round trip. The customer selects a third-party analytics provider, motion events are sent out to that provider for evaluation, and the result is forwarded into the monitoring platform. Separate vendor relationship The monitoring center becomes a destination for someone else’s decision, and the customer carries a separate vendor relationship, a separate bill, and a separate support path when something misses. DICE supports that model and will continue to, integrating whichever analytics provider a customer chooses. That already includes a wide range of edge and analytics platforms, such as OpenEye, Camect, and CloudEye. DICE remains camera-agnostic by design. The platform is built to the industry’s established protocols, including ONVIF, and where a device falls outside those standards it connects directly by RTSP, with events delivered into the center by SMTP. Rather than maintaining a fixed list of certified devices, DICE built to what the industry already runs on and kept a path open for everything else. DICE edge platform The DICE edge platform offers a second path. Processing happens on site, on DICE hardware, with results delivered directly into the same workflow that handles the alarm signal, the video, the audio, and the dispatch. There is no external analytics hop and no clip leaving the customer’s premises for evaluation elsewhere. Local processing also simplifies network configuration. Because the appliance operates inside the customer’s network and communicates outbound to DICE, cameras are reached across the LAN rather than through inbound access, which suits enterprise environments where IT policy restricts changes at the firewall. Custom detection projects The platform is built to carry the full DICE detection library on premise rather than a reduced subset. Beyond person and vehicle classification, the platform detects behaviours and interactions between objects, reads license plates, counts people and vehicle traffic, applies privacy masking to sensitive areas, processes thermal imaging, and performs safety and compliance review including personal protective equipment use and lifting technique. Detection models are developed by DICE and extended for individual customers, including custom detection projects built for Fortune 500 companies, national retailers, and municipal operations. Development has been driven by national retail chains and multi-site enterprise accounts DICE supports, where event volume and bandwidth cost make on-premise filtering essential. Over the past year DICE has seen a significant increase in monitoring centers and guarding operations migrating onto its platform, and the company has expanded its installation and onboarding capacity to meet a growing schedule of committed deployments. Co-pilot architecture Clear Watch runs its AI video detection on the DICE platform today and states publicly that it identifies more than three times the object types of any other provider. “In virtual guarding, our reputation is built on catching what matters and staying quiet about what doesn't. Three object classes never gave us the resolution to do that reliably,” said Glen Carter, President of Clear Watch. “Running DICE's full detection library on the edge means the call gets made on site, in real time — we're not dependent on a third party's turnaround to protect our clients.” Virtual guarding providers Ceila.ai extends its digital operator and co-pilot architecture to virtual guarding providers and enterprise GSOC teams. Because DICE manufactures its own PBX and softswitch, Ceila.ai evaluates live phone audio alongside live video in a single decision path, an integration DICE believes is unique in the industry. Dispatches are delivered through the DICE message broker, which is connected to more than 700 PSAPs and sends alarm dispatches directly into their CAD systems. “Everyone in this industry says they have AI. Most of them mean they have a connector to somebody who does,” said Cliff Dice, President, CEO, and Founder of DICE Corporation. “We built Ceila.ai with AI at the core of the event management platform rather than as a service we forward events to. If a customer wants to bring their own provider, we integrate it and we do that every day. But they should also be able to get it from the same company that handles their alarm, their video, their phone call, and their dispatch, with one throat to choke when something misses.” Global buildout of artificial intelligence The DICE platform runs entirely on Linux, on a runtime engine and virtualisation layer DICE developed itself, inside UL-listed hosting centers the company owns and operates. That architecture allows processing capacity to expand and contract automatically with load, which matters in an industry where event volume is uneven by hour, by season, and by incident. Development is performed by a United States based engineering team. The approach also gives DICE direct control over compute cost at a moment when the global buildout of artificial intelligence has made processing capacity significantly more expensive. In the round-trip model, a customer’s analytics cost is set by a third party and can be repriced at renewal. DICE provides the compute inside its own centers and prices it as part of the platform. GPU computing environment DICE has invested millions in the infrastructure behind the program, including its own GPU computing environment inside facilities it owns and operates, with the objective of keeping AI processing and the data governance around it under DICE’s control as the technology advances. The company has filed more than 20 patents tied to Ceila.ai, adding to a portfolio that includes patents for Video Arm/Disarm and Gatekeeper technology. DICE Corporation has been in business for 40 years and today supports approximately 3.5 million alarm subscribers and 6.5 million telecom subscribers, handling more than 10 million calls per month.

CSA Monitoring in the state capital has launched a new product that allows alarm dispatching companies to send emergency dispatches directly to Emergency Communication Centers (ECCs). In the past, the burglary and fire alarm industry relied on phone calls, requiring operators to verbally communicate the emergency, address, and other details to 911 dispatchers. This new direct connection implemented by CSA reduces response time and significantly increases the accuracy of the data received by 911 centers. The improvement enhances public safety, where every second counts—especially in fire situations, where saving time can save lives. fire, burglary, and life safety systems CSA Monitoring is one of the largest wholesale alarm monitoring central stations in the state and supports many of Michigan’s small alarm dealers who install fire, burglary, and life safety systems—including personal emergency response systems (PERS), which help protect older adults who live independently and may need rapid assistance from first responders. Marc Cuddie, owner of CSA, said, “This technology is incredible for delivering accurate information to the correct PSAP in a very short time frame, cutting more than two minutes off the emergency process in some cases. In a fire, this is huge. Fire experts agree that a fire can double in size every minute it burns, so saving even a few minutes has a major impact on protecting life and property.” Forefront of developing public safety programs Dice Corporation, also a Michigan-based technology company, is the software vendor that enabled this interface through its new PSAP Connect service. Dice is one of the pioneering alarm automation companies in the industry and has been at the forefront of developing public safety programs that are shaping the future of alarm communications. Clifford Dice, CEO of Dice Corporation, said, “We chose Michigan as one of the first states to go live because it is our home state, and CSA is a very forward-thinking company as well as one of the technology leaders in the wholesale monitoring industry. In this case, our interface covers more than 86% of the state’s population and connects a significant percentage of ECCs. We also have other alarm companies that we plan to bring live in additional states as we roll out a nationwide platform for the industry’s top alarm providers.”

Audio Central Alarm, a client of DICE Corporation, has become the first alarm company in the industry to implement full nationwide branded call display. This groundbreaking service ensures that both service and sales calls from Audio Central now display the company’s logo and identity to recipients across the country—including calls from its central station partner, CSA Monitoring, based in Lansing, Michigan. Branded calling technology Historically, the alarm industry has struggled with call answer rates, as many customers assume unidentified or generic numbers are spam—especially on mobile phones. To address this issue, more than a year ago, Dice began addressing this issue by developing branded calling technology in partnership with telecom providers. The goal: to restore consumer trust and improve the visibility of life safety-related calls. Life safety communications DICE has been recognized as a pioneer in bridging the needs of the alarm industry with the priorities DICE has been recognized as a pioneer in bridging the needs of the alarm industry with the priorities of the telecommunications sector, particularly around critical life safety communications. Three of DICE’s engineers have worked closely with mobile carriers to integrate branded calling into DICE’s PBX systems and its advanced alarm and video event management solutions. Scott Valentine, President of Audio Central Alarm, praised the new system: "This is amazing. We’ve already seen an increase in answered calls, and CSA Monitoring has reported fewer voicemails and more real-time responses from clients." Innovations in AI and interconnected services Cliff Dice, President of DICE Corporation, added: "This marks the first phase of branded call deployments, now live across the T-Mobile network. We expect to roll out branding to Verizon and AT&T later this year. It's a major step forward in helping alarm dealers build trust and visibility with their clients." He continued, “The future is very exciting as we continue to lead with innovations in AI and interconnected services tailored to the alarm industry."