Vistacom, a globally renowned provider of audiovisual and communications solutions, has announced that its annual Tech Expo, which highlights the latest technology innovations from its audiovisual, control room and technology partners, will go virtual with a four-part webinar series designed to highlight the latest AV and technology innovations. Earlier this year, Vistacom canceled the in-person expo owing to the ongoing concerns with the spread of coronavirus (COVID-19), but has decided to off...
PSA, the consortium of professional systems integrators, announces the addition of Tyco Cloud to its Managed Security Service Provider Program (MSSP). Tyco Cloud is a cloud-based physical security management suite from Johnson Controls developed for video surveillance, access control, intelligence, and integration services on an open and modern micro services architecture. “Tyco Cloud has more than 20 years of experience providing cloud-based security services,” said Tim Brooks, PSA...
ISC West 2020, scheduled to take place from October 5th to October 8th 2020 in Las Vegas, Nevada, has been canceled due to industry and market circumstances. While the organizers cannot convene in person in 2020, Reed Exhibitions, along with Premier Sponsor, SIA (Security Industry Association), will transform ISC West 2020 into an all-virtual event that has been scheduled for October 5th to October 7th, 2020 to serve the security and public safety community. ISC West 2020 event canceled During...
ASIS International, the globally renowned association for security management professionals, has announced its decision to move Global Security Exchange (GSX) 2020 to a fully virtual experience, titled Global Security Exchange Plus (GSX+), which includes more than 80 industry renowned education sessions, a robust exhibition marketplace, and unique peer-to-peer networking opportunities. Global Security Exchange Plus Following months of careful evaluation of the risks associated with convening a...
Bugcrowd, the crowdsourced security company, released its 2020 Inside the Mind of a Hacker report, the study to date on the global hacking community. Among the report’s key findings, human ingenuity supported by actionable intelligence of the Bugcrowd platform were found to be critical ingredients to maintaining a resilient infrastructure. AI-powered solutions not enough In fact, 78% of hackers indicated AI-powered cybersecurity solutions alone aren’t enough to outmaneuver cyber a...
The Security Industry Association (SIA) announces the details for AcceleRISE 2020 – a virtual conference created by SIA’s RISE community for young professionals in the security industry – taking place July 27-31. AcceleRISE is an essential experience designed to help tomorrow’s security leaders get a leg up in their career development and industry knowledge and connect with other rising stars in the industry. Young security talent “I could not be more excited abo...
Tavcom Training, a part of Linx International Group, the world’s renowned provider of accredited security systems training courses, has announced that its popular distance learning course, CCTV over IP Networking has been awarded a BTEC Level 3 accreditation by Pearson. CCTV over IP Networking course The CCTV over IP Networking course is suitable for individuals with little or no prior knowledge of IP networks, and provides the information required to be able to install, repair and maintain a wide array of electronic security systems, such as CCTV, access control, intruder alarms, and fire alarm detection systems. Delivered through Tavcom Training’s bespoke online learning platform, the course can be committed to at the learners’ own pace with the backing of their own support tutor and comes with formal CPD points upon completion. With several accredited distance learning courses already under its belt, the business is thrilled with the latest expansion of its accredited portfolio. BTEC Level 3 accreditation attained Andrew Saywell, Business Development Manager for Tavcom Training stated, “Tavcom Training is committed to supporting professionals. When it comes to progressing your security career, we’re seeing accreditation is becoming more and more necessary and have been taking steps to make that even more achievable for people.” Andrew adds, “The BTEC Level 3 accreditation of our CCTV over IP Networking course is a key stepping stone in reaching that goal, one that also reflects our learners’ needs for professional recognition and integrity in the technical security field.” Option of non-accredited learning route We want our learners to be in control of their learning journey and professional development" In keeping with the belief that learners should be able to govern their own learning path, professionals undertaking the CCTV over IP Networking course will have the opportunity to opt for the non-accredited route if they so choose. Andrew further stated, “Accessibility remains the key for us. We want our learners to be in control of their learning journey and professional development. To reflect this, learners will still have the option to follow the non-accredited route on this course and achieve a Tavcom Training Certificate as an alternative, a recognition that carries weight alone.” Multiple learning options available As if the option of accreditation wasn’t enough, all of Tavcom Training’s online courses are now 25% off until the 30th June, 2020 using the code Tavcom25. Andrew concludes, “As the world’s renowned technical security training provider, Tavcom Training is working hard to provide security professionals with many routes in order to continue their professional education. We couldn’t be prouder that we’ve added yet another internationally recognized accreditation to our portfolio.”
As educational pioneers continue the challenging conversation about what the new normal will look like for students across the nation, Allied Universal®, a security and facility services company in North America, is helping school administrators and campus safety departments plan and prepare for students returning to school. Allied Universal’s more than 7,500 campus Security Professionals safeguard nearly 700 schools/universities nationwide. Over last several months, Allied Universal’s K-12 and higher education experts have been sharing best practices, guidance and tools to help schools provide a safe and secure environment for all students and faculty. Kiosk screening technology This guidance includes the following: Support ‘no touch’ entry into buildings, dissemination of personal protection equipment (PPE) and disinfecting supplies and social distancing requirements to keep staff, students and parents safe. Allied Universal’s CARE Ambassadors are available to help ease return to school anxieties and are available to welcome, inform and educate students and parents on all aspects of the return to school initiatives. Conduct distance temperature screening with a broad range of solutions such as handheld, fixed or semi-permanent thermal screening imaging and robotic and kiosk screening technology. Assist with traffic control, provide improved management of drop-offs and pickups, and support ingress and egress locations around school buildings. Help mitigate further risks with advanced technologies such as Allied Universal’s HELIAUS® platform, LiveSafe®’s Mobile Safety and Security App, access control and remote video monitoring solutions. Resuming peer-To-Peer learning Institutional stakeholders are asking questions about what the ‘new normal’ will look like for our students" “Institutional stakeholders are asking questions about what the ‘new normal’ will look like for our students, while, at the same time, our educational leaders are balancing budgets and dealing with lay-offs and staffing decisions while continuing to provide a high quality academic experience for students across the country,” said Stephen R. Aborn, Director of Higher Education at Allied Universal. “We are here to support and offer a variety of solutions to keep all school campuses safe during the COVD-19 pandemic.” Recently, the Centers for Disease Control and Prevention (CDC) provided recommendations on how to keep the communities safe while resuming peer-to-peer learning. Decreasing spread of the virus The CDC released this guidance to inform a gradual scale up of operations with the ultimate goal to decrease further spread of the virus. “We recognize the hard work of our education leaders and support their mission of furthering learning and education to all students in a safe environment,” said Mahsa Karimi, Education Manager at Allied Universal. “It is our #1 goal to provide our education partners with the safety resources and tools they need so they can focus on what they do best—to continue to teach and inspire our students.”
The SIA Open Supervised Device Protocol (OSDP) standard – developed by the Security Industry Association (SIA) – has been approved by the International Electrotechnical Commission (IEC) technical committee on alarm and electronic security systems as an international standard. The latest version of SIA OSDP will be listed as IEC 60839-11-5 and be available in the IEC Webstore. SIA OSDP is an access control communications standard developed by SIA to improve interoperability among access control and security products. Maintained and developed by the SIA OSDP Working Group since 2011, the standard was submitted to the IEC as a candidate standard in 2016. Legacy access control solutions “This is really exciting for the industry,” said Anthony Diodato, co-chair of the SIA OSDP Working Group and founder and chief technology officer at Cypress Integration Systems. “While the process may have been long, the industry can finally point to an international standard that brings higher security and greater functionality to new and legacy access control solutions.” SIA OSDP is an excellent example of how various industry stakeholders can come together to contribute" In the coming weeks, SIA will release a mirror standalone document to the IEC standard – OSDP 2.2 – which will replace SIA OSDP 2.1.7 and be available in the SIA store. “SIA OSDP is an excellent example of how various industry stakeholders can come together to contribute and collaborate on a pivotal international technology standard that provides real business and operational value to the industry,” said Steve Rogers, co-chair of the SIA OSDP Working Group and president at IQ Devices. Comprehensive testing program The news of international standardization comes soon after SIA announced various other tools and services to promote interoperability and education around the OSDP standard, including OSDP Verified – a comprehensive testing program that validates device conformance to the SIA OSDP standard and the related performance profiles – and the OSDP Boot Camp series, which offers OSDP training for system integrators and practitioner teams. These OSDP advancements have been a team effort within the SIA OSDP Working Group, and SIA particularly acknowledges Rodney Thayer, convergence engineer at Smithee Solutions, for critical engineering and technical support as the project progressed through the IEC submission and approval process. “The availability of an internationally recognized standard will further create opportunities in the access control marketplace to meet customer requirements,” said Thayer.
Panasonic has launched a free online resource for businesses to help them to continue to learn, change and share in the ‘new normal’ work environment. Panasonic BizTalk Panasonic BizTalk brings together a series of digital talks, webinars, training and Q&A’s with Panasonic experts and partners across its entire range of business technology. Areas of interest covered include mobile computing, security, broadcast, business communication and visual solutions, as well as industrial medical vision camera and integrated technology solutions to address vertical industry challenges. Comprehensive online learning environment “With businesses adjusting to a new type of working environment, our traditional methods of learning and sharing experiences, such as at physical events and conferences, have vanished but our industry and business challenges remain,” said Jan Kaempfer, Head of Marketing at Panasonic System Communications Company Europe. Jan adds, “As a result, Panasonic is focusing on providing its customers and partners with a comprehensive online environment for understanding industry trends, sharing experiences and learning about the latest technology solutions. This free resource will rapidly grow over the coming months and I encourage businesses, partners and media to participate.”
ISS – Intelligent Security Systems, a supplier of intelligent Video Management System (VMS) and analytics for myriad security and business intelligence applications, has responded to the global business community’s demand for a pragmatic and accurate solution to help get employees get back to work. The new ‘Plan for a Safe Return to Work’ solution offering from ISS integrates the company’s proven SecurOS™ solutions with new capabilities designed to provide organizations with a fully integrated software-solution to help restore business operations. Software-Driven solution “The COVID-19 pandemic has presented organizations of all types and classifications with a new set of challenges that impact the security, safety and health of all individuals who enter their premises, as well as the liability and responsibility of the host,” said Aluisio Figueiredo, CEO of Intelligent Security Systems. Our ‘Plan for a Safe Return to Work’ solution combines the best in ISS VMS and analytics technologies" “Right now, the biggest challenge is how to get people back to work, engaged in commerce, education and all of the everyday activities that drive the economy with effective safeguards in place. Our ‘Plan for a Safe Return to Work’ solution combines the best in ISS VMS and analytics technologies to provide a practical versatile and scalable way to accomplish this important goal.” The ISS Plan for a Safe Return to Work solution integrates four critical components into a comprehensive, easily deployed software-driven solution. Protective mask detection analytics Built on the SecurOS platform as its foundation, the holistic solution combines touchless elevated skin temperature detection via thermal camera integration, touchless identification and access control credentialing via FaceX facial recognition, and protective mask detection analytics to ensure individuals are wearing a protective covering over their nose and mouth. “The integration of these intelligent access control and workforce management solutions onto the ISS SecurOS platform can help organizations get back to business quickly and cost-effectively,” concluded Figueiredo.
3xLOGIC, Inc., a globally renowned provider of integrated, intelligent security solutions, has announced extended deadlines to sign up and complete its free infinias and VIGIL certification training courses, as well as sister company, Sonitrol’s CLOUD Access and mySonitrol.net courses. Sign up for zero-cost training now ends on 31 May, 2020 and participants have 30 days to complete the courses, even if they sign up on the last day of registration. eLearning Academy During these challenging times, the company has rolled out its highly rated eLearning Academy that’s just as user-friendly as its wide array of solutions. 3xLOGIC wants to assist its partners in making productive use of the unplanned downtime by getting certified. Trainees for all the learning courses come from 47 US States and 24 countries around the world. In all, 542 different companies are represented among the trainee pool and the course completion rate already exceeds 33% after only 6 weeks of commencing. Certification training courses for infinias and VIGIL New technician training certification for infinias consists of 10 modules and assessments “Through this free training offer, the number of students currently enrolled in just the 3xLOGIC certification courses for infinias and VIGIL is greater than the total number of certificates we had issued before we started free training that’s incredible,” said Brandon Harless, 3xLOGIC Training Manager. New technician training certification for infinias consists of 10 modules and assessments. The infinias access control certification course introduces new terminology to the student, presents core and peripheral hardware, and provides ‘best practices’ for configuration and navigation. The VIGIL Video Management course also contains 10 modules featuring current hardware offerings as well as in-depth navigation of the VIGIL client, server, and other utilities within the VIGIL suite of products. Sonitrol CLOUD Access and mySonitrol courses The Sonitrol CLOUD Access course introduces the Sonitrol network to the terms, concepts, and hardware associated with their cloud-managed access control offering. A total of seven modules walk the trainee through the configuration, navigation, and management of the user interface and dealer portal. The mySonitrol course is geared toward the end user. This course consists of six modules that instruct on the key concepts from signing on, running reports, editing users, video integration and management of the Sonitrol access control system. 3xLOGIC and Sonitrol’s eLearning Academy certification training courses are available online.
You are not alone: operators everywhere are asking themselves what are they going to do? How are they going to get back to business, and fast? How are they going to cost-effectively operate with all the new safety requirements that have arisen as a result of COVID? How are they going to ensure it all gets done for the safety of customers and staff? How are they going to protect their brand from the negative exposure of being identified as a property with a reputation for COVID? The economic impact of COVID is expected to hit brick and mortar businesses the worst, as their businesses are dependent on people being physically present. According to a recent report by RBC, it is estimated that 70% of Americans expect to avoid public spaces, 57% of Canadians will be unwilling to attend conferences without a vaccine and 63% of people will prefer to drive vs fly. This means, that for those of you in the business of travel, conferences, co-working spaces, retail stores, museums, art galleries, restaurants, sports arenas, hotels, cruises, airlines, resorts, theme parks, long-term care, education, etc. in the blink of an eye your approach to on-site safety just changed. To ensure your property is safe and secure, it is no longer just about access control, video surveillance and intruder alarms; it is also about sanitisation To get back to business and operating at full capacity after COVID, operations must find a way to eliminate the fear, uncertainty and doubt in the minds of their customers and employees. The affect of COVID-19 on safety and security To safely get back to business, the Centers of Disease Control and Prevention (CDC) emphasis that all operations need a pandemic response planJust like cybersecurity has had a direct impact on the IT strategy and budget, COVID will have a direct hit on the operations strategy and budget. To ensure your property is safe and secure, it is no longer just about access control, video surveillance and intruder alarms; it is also about sanitization, the lines between the security and maintenance just blurred. From customers, to employees, to government regulators, to management, the focus is now on operations and the sanitization policies, procedures and actions of the team. To put this change of priority into perspective, six months ago, sanitisation was not top of mind for people. Why, because it was not a life or death issue, we had other first world problems to garner our attention. From an operations perspective if we enabled a sanitization issue to become significant enough to impact the safety of customers and staff and therefore the brand, then that was an operational choice versus a mistake. Standards for sanitisation Just like cybersecurity has had a direct impact on the IT strategy and budget, COVID will have a direct hit on the operations strategy and budgetThe issue is, today while the operating priority of sanitization has significantly increased, it is not measured and managed to the same standard as the other safety and security concerns across a business. Also, important to consider, while people may not hold an operation liable during this first wave, we can guarantee they are not going to be as understanding during the second wave or a future pandemic. To safely get back to business, the Centers of Disease Control and Prevention (CDC) and the Occupational Health and Safety regulators emphasis that all operations need a pandemic response plan and should follow these simple guidelines: Develop your plan Implement your plan Maintain and revise your plan While this sounds simple enough, keep in mind that requirements are constantly evolving and will continue to do so for the foreseeable future, or at least until all the research is in. To create an emergency response plan for a pandemic, properties must first determine what needs to be sanitized. The current requirements dictate that most surfaces and objects will just need a normal routine cleaning, it is only the frequently touched surfaces and objects like light switches and COVID has changed the game and made the digital transformation of operating procedures not a ‘nice-to-have’ but a must-havedoorknobs that will need to be cleaned and then disinfected to further reduce the risk of germs on surfaces and objects. The challenge is when you step back and consider what people touch in a day; the list quickly grows. After only 30 minutes, I easily came up with a list of over 60 items that one could call ‘high touch’! If you think about it, the list is extensive; telephones, doorknobs, drawer handles, counters, pens, keypads, computers, etc. and the list is only going to get longer as the research comes in. The challenge is when you step back and consider what people touch in a day; the list quickly grows Operating efficiency If we don’t change our ways, not only will we be doomed to continue making the same mistakes, but we will continue to be lost in paper and filing cabinetsTo scope the impact on operations as part of the plan, we must then find and identify all of those high touch things across the property. If we then combine that with the fact that CDC requires that all high touch locations must not only be cleaned more often, but that they also require that each location is first cleaned with soap and water, and then disinfected for one minute before finally being wiped down. This means a one-minute task just turned into a 4-minute task, that must now be completed multiple times a day. From a resourcing perspective this adds up quickly, and operating efficiency must be a priority. Not to mention it is going to get very complicated to measure and manage especially. Post COVID rules Getting back to business is going to be complicated; lots to do, lots of moving parts and no technology to help. The fundamental challenge to keep in mind is not that the sanitization requirements have evolved, the real issue is that for most businesses this area has been left unchanged for generations. Still today most rely on checklists, logbooks and inspections to manage the responsibilities of our front-line workers, which might have been fine before COVID. Post-COVID the rules have changed and so should the approach to managing physical operating compliance on the front lines. COVID like most physical operating requirements is tactical, detailed and specific; broad strokes, the honor system and inspections are not going to cut it. The digital transformation COVID has changed the game and made the digital transformation of operating procedures not a ‘nice-to-have’ but a must-have. If we don’t change our ways, not only will we be doomed to continue making the same mistakes, but we will continue to be lost in paper, filing cabinets filled with checklists, never to be seen again. Only with the right data can we significantly improve the operational decisions necessary to accelerate our return to full operating capacity. At the end of the day, to fully recover, operations must eliminate the fear, uncertainty and doubt in the minds of customers and employees, only then can we really get back to business.
When we popped the champagne to celebrate the start of a new year in January, not many could predict that less than three months later, we’d be facing a global pandemic and the economic challenges that a worldwide lockdown would bring. In conversations over the last several weeks, reports from integrators have vacillated between being flush with work or fearful that projects were drying up — without a whole lot in the middle. But in these conversations, a central theme has emerged: diversification. My background was heavily rooted in security integration but in the last 10 years shifted to risk — both management and mitigation practices — and this emerged long before I began my career in security. It isn’t a new phenomenon for companies to be looking at the risk management strategies they had in place and rethinking their direction. This global pandemic, and the effects it has had on the workforce, has significantly altered what many organizations deem “normal” day-to-day operations, meaning that many organizations are asking one key question: “Can my business withstand this?” The challenge exists in ensuring asset security For many end users, the challenge exists in ensuring asset security in locations that are experiencing low occupancy as a result of work-from-home policies or in vacant facilities altogether. For integrators, there is a balance between continuing to install projects while keeping the health and well-being of technicians and employees top-of-mind. Considering these factors, business resiliency in times of crisis can be built by integrators implementing the following strategies: Diversify the portfolio As an industry, it’s safe to say that the winds of change are beginning to shift away from solely “per project” to more recurring monthly revenue (RMR) business models — and today’s crisis may be the catalyst for more of this change. Integrators that embraced this model in the early days, despite the hurdles that a transition like this brings, are seeing the benefits of this move. In economic downturns, RMR allows an organization to map out incoming revenue streams and ensures money will continue to come in despite restrictions on new products and investments from customers. Offer more service-based products Part of diversifying a portfolio involves engaging in a more service-based approach to business. Establishing a monitoring services department, integrating a cloud-based video and/or access control service into the mix, or bringing more system monitoring services in play can go a long way in offering more than hardware-driven sales. We’ve talked a lot in the last several years about so many organizations transitioning from large capital expenditures (CAPEX) to more operational expenditures (OPEX) and the opportunities this presents to integrators; now is the time for providers to harness this trend for the health of their business. Emphasize the management Through managed services, the value for the customer is that integrators take on the diagnostics, testing, remote monitoring and more — all via the cloud or hosted models, which means fewer “truck rolls” and costs associated. In the current environment, saving a visit to a site can help protect technicians. For new customers, the external management of a system can mean all the difference as there are a number of end users that don’t need a headache that legacy systems create as it relates to maintenance, updates and manpower oversight. Securing an integrator’s business can mean being able to serve customers by diagnosing and triaging issues quickly and highlighting the value provided in day-to-day management. Look at new vertical markets From a resilience perspective, critical infrastructure and government-related markets, such as water and energy, and local and municipal customers rarely see a reduction in spending amidst a downturn, which can make these markets a solid investment for integrators. While some of the regulatory requirements in place, such as adherence to the National Defense Authorization Act (NDAA) and GSA contract guidelines, may be daunting, the ability for firms to weather the storm by serving these markets can help integrators see continued success. Understand your books One of the first things that integrators must do before a crisis hits is to understand their balance sheet. So many integrator firms are built on the premise of being really exceptional at highly technical and complicated installations, which is why they are good at what they do. But the real challenge is the balance of this ability with the skills needed to grasp business continuity from a bookkeeping and planning perspective. Act as a consultant One of the biggest challenges for customers during a crisis is making quick decisions that can impact the rest of the organization both in the short- and long-term. In the security environment and the status of where the world is currently, the needs customers had a month ago are far different than now, so acting as a consultant and working with them to address their concerns through existing technology — or recommending new solutions — can mean all the difference in building a relationship with existing customers or in working with new ones. Offer services that leverage existing investments So many customers out there today have invested heavily in video surveillance equipment and hardware that they want to ensure will be around for the long haul. Investing in new equipment can be a real hindrance in normal circumstances, much less those we’re currently facing, so it’s critical that more open solutions are offered to customers. For example, cloud-based video offerings that leverage existing cameras and allow end users to configure them with the touch of a button are a value-added benefit that can favor integrators in the long run. Continue training your staff Right now, while many integrators see a slow down taking place, it’s critical that those with the means to do so offer more value to end users by incorporating continued education and training for technicians. This can go a long way in making the services offered more appealing to customers. Integrators who set aside resources to train staff and encourage certifications are building a foundation for success. There’s no way that integrators can address the demands placed on them without investing in the people within their organization. Integrators and security leaders are tasked now with the added complexity of navigating a worldwide crisis. While so many see the challenges ahead, there is opportunity within these challenges to take forward-thinking business practices and implement them on a broader scale. Doing so can have the potential to change the face of the industry as we know it.
Protecting against fire and security risks is an essential aspect of life for people and across all sectors. However, there is an increasing expectation and demand on fire and security providers, in areas such as education. The securitisation of our world paired with the rapid speed of communication and news updates means that young people especially have the potential to be more aware of potential dangers and threats to their own safety and the safety of those around them. Education institutions are large and sometimes sprawling sites that present considerable fire and security challenges. From Kindergartens to Colleges Each education site brings distinct challenges, with differing facilities and specialties, as well as the need to maintain the capacity of students, teachers and lecturers to study, learn and teach at the high level expected.Each education site brings distinct challenges, with differing facilities and specialties While some schools and universities are based in urban areas with a mix of heritage and high rise buildings, others are sprawled across green open spaces. Some of these sites have specialised sporting facilities, while others may be focused on engineering or scientific study, with costly technical equipment. Kindergartens and primary schools have their own unique requirements. Parents expect the highest safety standards, while schools require safety in addition to efficient facilities management. The demographic of these institutions is predominantly young children, who are often unaware of or only just learning about fire safety and personal safety. This creates a huge vulnerability and an added onus on teachers to keep their students safe. Facial recognition at West Academy of Beijing In response to this need, Chubb China upgraded the closed-circuit television (CCTV) system for Western Academy of Beijing (WAB) focusing on elevating video content analytic features, including maximised CCTV monitoring, automatic police calling, and a smart search solution. Complementing this, a facial recognition system capable of finding the exact location of a student on campus within 30 seconds was added, aided by real-time remote gate operation. This integrated and advanced system resulted won the "High Quality Educational Technology Suppliers for School" award for the WAB project at the 2019 BEED Asia Future Oriented Construction of Universities and Schools Seminar. This award recognizes outstanding solution design and project execution. Parents expect the highest safety standards, while schools require safety in addition to efficient facilities management Awareness remains important at university As students graduate from kindergarten, primary school, junior and senior school, they become more aware of fire safety, relevant dangers and how to protect themselves. Unfortunately, external dangers remain. There are particularly high stakes for university campus facilities managers The safety of students in a university environment is also critical. It is often the first time young people live away from their family home and have the independence of adulthood. For this reason, there are particularly high stakes for university campus facilities managers. In the eventuality of a fire, students could be at great risk and, beyond the immediacy of physical harm, this can have serious ramifications for the reputation of an educational institution. Integrated solutions Integrated solutions must be nimble and adapted to a range of site types including campus residences, recreational areas, open spaces and lecture theatres. Chubb Sicli recently identified and overcame these challenges through the installation of a full suite of fire safety and security equipment and services at Webster University Geneva. Established in Switzerland in 1978, Webster University Geneva is an accredited American university campus that offers programs in English to students interested in undergraduate or graduate-level education. Located in the Commune of Bellevue, just a few kilometres from Geneva's central station, the campus of Webster University Geneva includes five buildings in a park-style atmosphere. Full fire and security audit Chubb Sicli provided Webster’s fire extinguisher maintenance for over 25 years. This business relationship led to a full fire and security audit that identified the need for updates to the university’s security installation. The initial audit showed several improvements to the university’s security profile were needed.The challenge was to create and provide an effective and interconnected fire and security solution The challenge was to create and provide an effective and interconnected fire and security solution, enhancing the security of the student population and its ever-evolving needs. This included complete fire detection and intruder alarms for all five buildings, upgrades to existing CCTV systems, new video surveillance equipment and an automated fire extinguishing system in the kitchen areas. In addition to this integrated system solution, Webster University required access control for all main entrances, with the requirement that all documentation to be made available in English, because Webster is an American company. Customized solution Chubb Sicli’s quality, capability, and security expertise provided a customized solution for the unique educational establishment. Not only was the solution both tailored and integrated, the approach and planning were based on audit, fire extinguisher and emergency light maintenance, fire detection, intrusion detection, access control, video surveillance and Fire Detection. Through dedicated and integrated fire safety support, Chubb provides students and families peace of mind and security. From the moment a young child enters the education system, Chubb’s diligent and effective surveillance and fire safety systems work to prevent and protect, offering a new kind of ‘end-to-end’ service for education systems around the world.
Nigel Waterton recently joined cloud video company Arcules to lead the sales and marketing efforts as Chief Revenue Officer (CRO). He brings to the task the benefit of 22 years of experience building and managing large, high-growth technology organizations. Waterton joins Arcules from Aronson Security Group, an ADT Commercial Company, where he served as Senior Vice President of Corporate Strategy and Development. We caught up with the new CRO to discuss his position and to reflect on how industry changes are impacting integrators and manufacturers. Q: What fresh insights do you bring to Arcules from your previous positions? Waterton: Generally, most manufacturers don’t understand the business model of the integrator. And if they do, their programs don’t necessarily help achieve their goals. Since most manufacturers use integrators to get to the end user, they are often disconnected from truly understanding the customer, their organization’s business and its impact on the value of the security program. In my previous role, I spent most of my time bridging the gap between these two worlds. It gives me a great platform for understanding how to achieve that with Arcules. Q: How is ‘Chief Revenue Officer’ different from your previous jobs? I have the responsibility of driving innovation for the companyWaterton: While the title is different, the ultimate role I’m in isn’t too different from previous roles that I’ve held in my career. I have the responsibility of driving innovation and strategy for the company, as well as serving as a leader for the sales and marketing team and developing a sales and marketing strategy for the company. This position allows me to build on what I’ve learned throughout my career from an end-user and integrator partner perspective and brings that expertise into the fold of this young, fresh, innovative company that’s paving the way for cloud-based innovation in the marketplace. Q: Is there an industry-wide ‘culture clash’ between the IT-centric nature of cloud systems and the physical security market? How can it be managed? Waterton: Adopters from the IT and physical security worlds are a little at odds over the software-as-a-service (SaaS) offerings as a result of a disconnect with how the cloud is defined in both spaces. A lot of people and companies are creating their own notion of what cloud and SaaS mean. And without a common nomenclature in place, there is a lot of confusion among all users. Similarly, there is a clash among integrators around how to monetize the SaaS offering. This gap can be closed through increased awareness, education and the reiteration of how ubiquitous the cloud already is in our everyday lives. Q: From the integrator perspective, what is the impact of a transition to a cloud/SaaS model on how revenue is managed in the increasingly service-oriented security market? Waterton: Transitioning to a cloud/SaaS model shifts the mindset of the integrator significantly, as the focus changes from project-centric to more customer service-based impact. Becoming more service-minded creates a greater awareness of what the client’s needs are on a day-to-day basis and how that can be improved over time. When operating with a per-project focus, it can be difficult to create a more long-term impact on an organization. With a cloud-based, service-oriented model, integrators now have the ability to manage client expectations in real-time, which greatly increases their value proposition. Q: What about from the end user perspective? Waterton: There are so many benefits from the end user perspective, including the ability to remove the process of a large investment in capital expenditures (CapEx) and shift to a more manageable, predictable operational expenditure (OpEx). Not only does this allow organizations to adjust as needs change; it also prevents being locked into a long-term solution that might not be able to move with the speed of the company as it scales. That being said, the main benefit is the ability of SaaS/Cloud services to drive innovation and introduce new features as they’re introduced without additional investment from the end user. Q: What impact does the recurring monthly revenue (RMR) model have on the operations/management/cashflow of a supplier/manufacturer company? Waterton: Traditional manufacturers struggle with the introduction of a SaaS modelTraditional manufacturers struggle with the introduction of a SaaS model for many of the same reasons integrators struggle. They must sell the board and possibly their investors on a new valuation model as well as revenue recognition model. That is constraining their innovation in the market. Oddly enough RMR from a manufacturer’s perspective is very similar to the integrator model in that cash flow is more predictable in nature. An RMR model allows a company to grow strategically and innovate constantly, expanding and adjusting to cater to client needs on a daily basis while also providing the ability to look ahead and ensure we’re meeting the needs communicated to us in the market now and into the future. Q: What will be the biggest challenge of your new position at Arcules (and how will you meet the challenge)? Waterton: One of the biggest challenges we’re seeing — and one that will have a significant impact on my role — is the challenge of market adoption of SaaS/cloud services, as well as the awareness about why cloud is a significant part of the future of the industry. There’s also an opportunity to shift the conversation within Arcules from tech-focused outcomes to becoming practitioners of risk-based outcomes. We have to focus on the risk model for organizations, not technology. If we truly understand the risks to the organization, the tool will become apparent. Answering the questions: Why does a retailer lose product? Why does a facility experience vandalism? We have to understand the sociology of it because that’s how we can address what the service does in the marketplace. Q: Taking the various elements into consideration, what will the ‘physical security industry’ look like five years from now? Waterton: In sum, wildly different. It’s much different than what it was five or even 10 years ago, and with each leap, the industry has moved forward. Products are maturing, bandwidth is improving and the knowledge that we have is exponentially more advanced. There is increasing use of outside perspectives aimed at shaking up the ‘this is how it has always been done’ mentality that many organizations have suffered from. It’s going to look very different five years from now, and cloud-based initiatives will be the key to the success of many organizations.
Gallagher Security, a division of Gallagher Group, a privately-owned New Zealand company, is a global presence in integrated access control, intruder alarm and perimeter security solutions. Gallagher entered the global security industry in the 1990s with the purchase of security access control business Cardax. In the last several decades, the company has leveraged its experience in electric fence technology to develop a variety of innovative solutions used to protect some of the world's most high-consequence assets and locations. Solving business problems Among Gallagher’s recent innovations is the Security Health Check, a software utility that enables customers to run an automated check on their Gallagher Command Centre security system. To get an update on the company, we interviewed Richard Huison, Gallagher’s Regional Manager for the U.K. and Europe, who says he has a passion for technology and solving business problems. Huison says working in the industry for more than 20 years has shown him you can never stop evolving and adapting. Q: What are Gallagher's points of differentiation versus competitors? Huison: Gallagher’s strengths are in solving business problems outside of the normal access control and intrusion detection solutions. Enforcing company policy through compliance and competency is what really matters to business continuity. Using Gallagher Command Centre to oversee the security, health and safety and compliance brings true business value to the client who benefits from reduced costs and risk to the success of their growth and strategy. Q: What is the biggest challenge for customers in the security market, and how does Gallagher help to meet that challenge? Huison: A great solution fit is key. Where most fail is choosing a solution that does not meet the needs of the client in 10 to even 20 years’ time. As businesses evolve and grow, so must the security solution. In a recent conversation, a client had to replace a 300-door access control system that was no longer supported. ‘Why Gallagher?’ they asked. The answer: ‘If you had chosen Gallagher 10 years ago, we would not be having this conversation.’ Ensuing the system you choose is legacy-compliant is king. Gallagher’s brand is well known for protecting Critical National Infrastructure Q: Please describe Gallagher's geographic presence in the UK and Europe. Huison: Gallagher’s brand is well known for protecting Critical National Infrastructure. They choose to adopt our solutions because we meet the highest levels of resilience against cyber-attacks. Our ability to modernize legacy systems ensures the maximum return on investment with minimal disruption to business continuity. Gallagher solutions cover a broad mix of verticals, with strengths in high security, education and large corporate entities. Our Channel Partner network is continually growing so more clients can benefit from the diverse and powerful Gallagher Command Centre software. Q: Describe how Gallagher is typically integrated into larger systems. Huison: Our systems offer the flexibility of being standalone or globally networked via our Multi-Server environment. Most integration happens logically where data is pushing into our Command Centre database. The single point of truth allows for minimal data errors and efficiencies around manual input. The total cost of ownership is greatly reduced in allowing the system to work for the client and not the other way round. Over and above this, Integration into other solutions brings that rich data back to one software front end. Q: What is Gallagher's biggest challenge and how will the company seek to meet that challenge? Huison: Our biggest and continual opportunity is being a relentless innovator. We are not short of ideas and how we are bucking the trends with our solutions. Broadcasting these messages is not always easy in the digital age. This is why Gallagher is investing heavily in more shows, publications and specific vertical conferences globally. Q: What is the market's biggest misconception about Gallagher? Huison: Our brand is known for perimeter solutions with our monitored Pulse Fence. What many forget is we have a very powerful access control and integrated intrusion detection solution that meets Government standards around the world. We are unique in that all three can be controlled via one software platform that is cyber-resilient and infinitely configurable to suit many verticals. Q: What is your message to the security market? Huison: Many see Gallagher as only suitable for large and complex sites. I openly challenge our audience, speak to us and you may find we can provide an Enterprise Level solution that is delivered on budget and provide an outstanding return on investment for the client. Our pedigree of 80 years shows we never stop innovating and building that trusted advisor status with many lifelong clients.
The next chapter of the Pelco saga began in May when Pelco Inc. was acquired by Transom Capital Group, a private equity firm, from Schneider Electric. Since the acquisition, Transom Capital has been working with Pelco’s management and employees to define and direct that next chapter. “The more time we spend with the company, the more excited we are about the opportunity,” says Brendan Hart, Vice President, Operations, Transom Capital Group. In addition to his position with Transom, Hart has taken on an interim line role at Pelco as Vice President of Product and Strategy. After helping to oversee Pelco’s rebuilding phase, he expects to step away from daily involvement over time. “We have gained an appreciation for nuance [since the acquisition closed],” he said. “The channels, the relations, how people buy in this industry are very nuanced. Who’s gone where and who’s done what? The interplay of hardware and software. We have gained appreciation for the nuance. And we need to be surrounding ourselves with people who know the industry, who know the multi-dimensional areas.” Transition from analog to IP systems We have to focus on who our customers are specifically and understand their needs” It’s a “transformative moment in the industry,” says Hart, given industry changes such as price erosion and the transition from analog to IP systems. “We are about to go into the world of added intelligence. It’s an interesting time to buy a security company.” Hart says the Pelco brand still has value: “The market is rooting for us.” There is also a strong portfolio of people and products to build from. Pelco maintains its headquarters in Fresno, Calif., and has a presence in Fort Collins, Colo., near Denver, and a sales office in the New York area, not to mention many global employees who work remotely. A new CEO is being recruited; otherwise, “we have a great executive team” in place, including Brian McClain, COO and President, says Hart. “In defining the new company, we have to decide first and foremost what we want to be,” says Hart. “What can we provide customers? We have to focus on who our customers are specifically and understand their needs and use cases.” Part of defining the new company is to become more aligned with a specific set of verticals that fit with Pelco’s capabilities (although they are not saying which verticals those are yet). However, “we can’t ignore what we are today as we make the transition,” says Hart. Innovation in products We want customers to see innovation in products to a point when people will say ‘this is Pelco’" “We have to let the products and experience speak for themselves. We’re focused on getting our ducks in a row and going in a new direction, but actions speak louder than words,” he says. The changes will be “more organic;” don’t expect to see a big announcement. “We want customers to see innovation in products and customer support and get those things to a point when people will say ‘this is Pelco,’” says Hart. Although not exhibiting at GSX, I found Pelco occupying a meeting room near the show floor. The room gave the company a chance to respond to integrators and consultants at GSX who had questions about what was going on with the acquisition. “Everybody is rooting for us, and we wanted the ability to get out and say ‘we’re here, we’re doing things, and we’re excited about the future,’” said Stuart Rawling, Pelco’s Vice President, Market Strategy. “This is a time for people to come and see us who maybe haven’t seen us in a while.” By ISC West in the spring, Pelco expects to have a clear message of who they are and where they’re going, he says. Aligning needs of end user “We are excited about the work we are seeing internally,” which includes “aligning resources in the right way,” says Rawling. “The fruits of the labor are being seen internally now. We will be launching new products in the next eight months, although there will not be a defined moment in time when we say ‘this is it.’ It will just be happening. Next year will be an exciting time industry-wide, and product-wise, and Pelco will have a strong voice. Brendan and team have kept us extremely busy,” says Rawling, who also was part of Pelco in the “glory days” before the acquisition by Schneider Electric. We’re so optimistic, when you combine the people and the brand and what’s happening the market” “The work product has been so transformative mindset-wise for the employees. Everybody has had the opportunity to talk to the [new] owners about what type of company we are. We can set our own vision and get reenergized and get back to the core belief of what Pelco was and what it should be. We are the master of our own destiny, aligning needs of end user with the products we can deliver. We are putting the right processes in place that work for this market. It is an exciting prospect.” In the new era, Rawling expects to target marketing more toward end-users, because they have more influence on product selection than ever before, he says. End users often learn about new products online, so Pelco will be looking to target its marketing toward educating various vertical markets about available technologies and their use cases. “We’re so optimistic, when you combine the people and the brand and what’s happening the market,” says Hart. “We have to do the work. We’re excited about what we are seeing internally.”
As one starts to adapt to the ‘new normal’ it has been announced that schools in Wales will reopen from June 29th with a phased return. With this in mind, Oprema has donated an Olix OBTM-FS1, Intelligent Free Standing BTM Terminal to Greenhill School in Cardiff. Greenhill School helps young people to thrive in a caring and supportive community while ensuring that children are equipped with the skills required to help them achieve to the best of their abilities. Their vision and purpose means that every child has a right to educational excellence through high quality teaching. Non-Contact temperature measurement As the school prepares to reopen its doors Oprema wanted to ensure that the children returning remain as safe as possible, along with the hard-working staff that work there. The Olix OBTM-FS1 takes a non-contact temperature measurement on the wrist and is accurate to +/- 0.3°C. The person’s temperature reading is displayed on an LCD screen. If the unit detects a raised temperature the alarm will sound to notify the user. The unit has been placed in the reception area of the school so that all students, staff members and visitors can be temperature checked before entering the building. High temperature is one of the key symptoms associated with the Coronavirus. Temperature monitoring system If a high temperature is identified, then government guidelines for testing and self-isolating must be followed. The Olix OBTM-FS1 helps minimize the risk of spreading the virus and the non-contact technology allows for no personal contact with potentially infected individuals. Shane Mock, Headteacher of Greenhill School has said “This temperature monitoring system will be a great help in ensuring all at the school are well and kept safe during this pandemic. It’s an impressive piece of technology which will give us further confidence in ensuring the health and safety of all members of the Greenhill community. We want to thank Oprema for their kind donation and generosity.” Oprema are delighted to have been able to assist the school in being able to open their doors once again in a safe way.
STANLEY Security, one of the UK’s security providers, is pleased to announce it will be providing its round the clock safety monitoring and emergency response management services to Blackline Safety customers across the UK and Europe. Blackline Safety is a supplier of wirelessly connected gas detection and lone worker monitoring products. Blackline’s technology monitors for atmospheric hazards and the wellbeing of personnel working alone, whether in populated areas, indoors within complex facilities or remotely. Safety monitoring services A key part of its service is live 24/7 monitoring and wireless gas detection, helping teams working in hazardous environments by responding to emergencies in real-time and managing efficient evacuations. STANLEY Security will take over the role of safety monitoring services for Blackline in the UK Under this new partnership, STANLEY Security will take over the role of safety monitoring services for Blackline in the UK, Netherlands and Belgium this month, with a further seven countries in Europe throughout 2020. STANLEY Security will additionally provide backup support for Blackline’s Calgary-based Safety Operations Center, increasing protection for the Blackline’s North American customers. Smooth transition of monitoring and response services The choice of partners was, in a large part, due to both companies being BS 8484:2016 accredited and has made the transition of 24/7 monitoring services near seamless. BS 8484:2016 is the Code of Practice for the Provision of Lone Worker Services, which advises on best practice when seeking a solution to reduce and/or eliminate the risk to staff operating away from the ability of colleagues to provide direct assistance. Blackline Safety Europe is the only manufacturer of gas detectors to achieve this standard. To further ensure the smooth transition of monitoring and response services, STANLEY Security has established a continuous training program for employees across Europe. The training not only ensures operatives have in-depth knowledge of Blackline’s emergency response protocols, products and features, but are kept up to date at all times.
Air Partner plc ('Air Partner"), the global aviation services group, has launched a unique new product, Air Partner Protect, in response to the emergence and spread of COVID-19 ("coronavirus"). The Group has recently carried out a number of evacuations on behalf of the UK government, and has seen increased demand from customers looking for similar services with enhanced safeguarding measures in place. Air Partner Protect The fast-moving and widespread nature of the disease has presented a unique and challenging set of circumstances in which to travel around the world, and individuals, governments and businesses alike are facing unforeseen hurdles as new restrictions and regulations are put into place. Air Partner Protect has been specifically curated to mitigate risk for customers flying during the coronavirus outbreak Through its broad and varied service offering, Air Partner is able to provide customers with global tailored solutions that meet multiple aviation requirements at the same time. Air Partner Protect has been specifically curated to mitigate risk for customers flying during the coronavirus outbreak, while offering expert advice and reassurance. Enhanced Security Screening Air Partner's dedicated Safety & Security division Redline can provide its own security operatives and equipment to carry out security screening where it is not available through the normal channels due to infection concerns. Air Partner works with approved operators to ensure aircraft and crew comply with recommended procedures around coronavirus (in addition to the stringent health and safety processes already in place). This includes ensuring aircraft have been deep cleaned and crew is following strict hygiene precautions. Quick response evacuation and emergency medical support Using its exceptional relationships with operators globally, Air Partner can offer an extremely fast solution to evacuate any number of people from anywhere in the world, as evidenced by its recent work with the government's Foreign & Commonwealth Office (FCO). Air Partner's partnership with Northcott Global Solutions (NGS) provides customers with a quick and professional response to medical issues, emergency or routine, wherever they are in the world, 24/7. COVID-19 monitoring, updates and advice Working with partner NGS, the Air Partner team is kept fully briefed on all coronavirus developments, so that they can keep customers up to date on all the latest information and advice relating to their flights. Air Partner always monitors all of its customers' flights from start to finish, and the team can be reached 24/7, 365 days a year, for added reassurance. Bespoke safety solutions Customers are concerned and we have launched Air Partner Protect in response to growing demand" Commenting on the launch of Air Partner Protect, Air Partner CEO Mark Briffa said, "Coronavirus continues to affect communities around the world and global travel and transportation are becomingly increasingly challenging as new measures are brought in to try and limit the spread of infection. Customers are understandably concerned and we have launched Air Partner Protect in response to growing demand." Mark adds, “As a global aviation services group, we are already able to offer bespoke solutions spanning Charter, Consultancy & Training and Safety & Security so that customers can source everything in one place. Air Partner Protect goes one step further by ensuring that customers are safeguarded as much as possible when using our services at this difficult time." Fully-integrated solution Air Partner's collaborative and holistic approach was demonstrated when the Group supported the FCO's recent evacuation and repatriation of UK and Irish nationals onboard the cruise ship quarantined off the coast of Yokohama in Japan. The Group Charter, Freight and Redline teams worked together to deliver a fully-integrated solution for the multi-faceted project, which involved evacuating 32 people in line with all Public Health England health and safety protocols, security screening these passengers and their baggage ahead of the flight from Tokyo to the UK, and transporting cargo.
H-Farm has a strong track record supporting innovation and creativity in European start-ups. The company focuses on skills development, new approaches to education and digital transformation. Its most recent transformation project involved an access control system — for its own offices. H-Farm needed a solution to streamline access management for lots of people at a growing portfolio of sites and buildings. H-Farm experiences rapid turnover of users, both because new businesses join regularly and because they organize up to 300 events every year. Battery-powered locks Any new locks would need to extend an existing Axis system, but without adding complexity for day-to-day administration. To meet their needs, H-Farm selected a combination of Aperio® handles, security locks and escutcheons, each easy to retrofit, so day-to-day work at their busy offices would not be disrupted by intrusive installation. So far, 40 Aperio® Online H100 wireless door handles, 6 Aperio® Online L100 wireless locks and 4 Aperio® Online E100 wireless escutcheons have been fitted across multiple H-Farm locations in northern Italy. All Aperio® battery-powered locks are wireless, so no ugly cabling runs to H-Farm’s doors. Because Aperio® offers wide range of battery-powered devices, H-Farm can choose the precise wireless lock for every application: the L100 lock protects doors with high security demands; robust H100 handles suit interior doors with high traffic. Wireless access control Aperio® H100 enables customers to add doors to their access control solution because cost per door is lower H-Farm interior doors are mostly secured with the new Aperio® H100 wireless handle — Intersec’s Access Control Product of the Year in 2018. The Aperio® H100 packs the flexibility and affordability of Aperio® wireless access control into a slim, cleverly designed door handle. Its standard battery slots inside the handle, ensuring a minimal footprint. ASSA ABLOY’s device design team incorporated electronics into the handle lever on the outside of the door, without jeopardizing security. Design has become a major feature of the H100’s appeal. H-Farm wanted devices to blend with the contemporary architecture of their new €101m H-Campus development. “Aperio® wireless access control hardware is solid, nice looking and perfectly fits our environment — solving our access problem,” says Alberto Aldrigo at H-Farm. The H100 and other Aperio® devices are easy to install; for the H100, basically two screws complete the job. Going forward, this will enable H-Farm to quickly bring new buildings into the same access system as they expand to fresh locations. The H100 fits around 90% of target doors with two main models: one for left-handled doors, the other right-handed. “The Aperio® H100 also enables customers to add more doors to their access control solution because the cost per door is lower,” says Tania Amico, Aperio® Sales Manager at ASSA ABLOY Italy. Seamless integration H-Farm managers want to control access to site doors, or bring entirely new premises into their access system The open architecture underpinning Aperio® devices enabled easy online integration with their existing Axis system via PRYSM AppControl. Remote operation from a single, central software interface is seamless, which makes administering the system easy. “The PRYSM AppControl software utilizes the integration Axis completed with Aperio®,” says Piergianni Marana, Key Account Manager at Axis. “And the AXIS A1001 Door Controller is based on open hardware, which makes installing and configuring an Aperio® wireless lock easy and seamless.” An Aperio® RS-485 Hub coordinates up to 8 Aperio® locks within a typical range of 15 to 25 meters, communicating with the admin system via the powerful AXIS A1001 IP Network Controller. One AXIS A1001 Door Controller can manage one wired door and one Aperio® hub, up to 9 doors per hub. AES 128-bit encryption ensures communication between lock and system is secure. Online Aperio® integration gives facility managers real-time status information about their premises. Aperio® locks are wireless, so there was no expensive or time-consuming cabling. The AXIS A1001 uses Power over Ethernet (PoE), which eliminates the need for power cables to the controllers, too. If needs change at a facility — perhaps H-Farm managers want to control access to more site doors, or bring entirely new premises into their access system — it’s quick, efficient and easy for an installer to fit Aperio® locks and integrate the doors with the AXIS Entry Manager control panel. To discover whether your existing security system is ready for wireless Aperio® locks, download a free, fast Compatibility Checker at https://campaigns.assaabloyopeningsolutions.eu/aperio-upgrade
Traka has launched a new downloadable white paper to open a discussion on the changing nature of retail banking in the UK, using latest case examples to consider branch management and shifting customer expectations. The white paper, titled ‘Shaping the retail banking industry’ looks at several factors influencing the sector, including the increasing expectations and values of customers demanding a more personalized branch experience. Key and equipment management Incorporating analysis from globally renowned financial services, including PwC, Accenture and Deloitte, the paper highlights the opportunities for innovation, together with collaboration and adoption of new operational processes. This incorporates key and equipment management to enable retail banks to deliver on top quality service. The future for retail banking could arguably also be cited as bleak and in a state of industry disruption" Says Mike Hills, Traka UK Market Development Manager and Author of the white paper: “Against a backdrop of negative press concerning the state of UK high streets, the future for retail banking could arguably also be cited as bleak and in a state of industry disruption, as customers move towards a more mobile-connected lifestyle.” Staff and customer security “However, our research in putting together this white paper tells a different story. That actually, the sector has a real chance to embrace the changes occurring and entice their customers, meeting demands for personal service. We found that brands riding the storm are taking small yet significant steps to tailor their services and make operational differences that are proving key to their success.” The white paper focusses on Traka’s experience with Nationwide Building Society to demonstrate how supporting operational efficiency can benefit banking staff and ensure they can focus on serving their customers, without compromising on security. Retail Banking security Mike concluded, “We have brought this white paper together using the latest research and intrinsic market reports, together with case evidence on the future of the retail banking industry and the issues faced by the sector to ensure long term success.” “Within this, we wish to stimulate debate and encourage views and contributions from as many different voices as possible. We look forward to your opinion, experience or comment on this matter of growing importance so together, we can look to support and shape the future of retail banking.”
PerpetuityARC Training, part of the Linx International Group recently delivers a risk and crisis management workshop for Lafarge Egypt (part of the LafargeHolcim Group) in Cairo. The training provided senior managers from across the organization with the knowledge and skills needed to manage resources during a crisis and operate within the organization’s crisis management and compliance framework. The intensive program was built collaboratively between PerpetuityARC Training and Lafarge Egypt and specifically tailored to its operating environment in the construction materials industry. Achieve successful resolution It was great to see them solving problems in a pressured, but safe environment"In a series of practical and theoretical exercises, Linx International Group Director, Angus Darroch-Warren, assessed and enhanced the ability and confidence of participants to apply their new skills to manage complex and evolving crisis scenarios, each requiring close collaboration between team members, in order to achieve a successful resolution. Security Director at Lafarge, Magdy Khorshid, stated: “The course was amazing, very practical and interesting to all and I received much positive feedback from all learners.” Angus commented: “The Lafarge teams engaged fully with the workshop scenarios. It was great to see them solving problems in a pressured, but safe environment, that allowed them to think through issues and respond using identified resources and procedures.” The workshop is the latest collaboration in a five year relationship between Lafarge Egypt and PerpetuityARC Training. During this time PerpetuityARC Training has delivered its security and risk related courses to employees and stakeholders in Egpyt and the UK.
Round table discussion
Traditionally, dealer-installers and/or integrators provide the front line of support to end user customers after a sale. Because integrators assemble and provide the “solution” – often using products from multiple manufacturers – they are most familiar with the total system and can troubleshoot any problems. However, manufacturers may be better equipped to deal with specific problems after a sale and also to provide a variety of resources to end-users. It’s a delicate balance, and the best approach may be dependent on the product or even the market. We asked this week’s Expert Panel Roundtable: What is the role of manufacturers in providing support to end user customers after the sale?
Technology advancements often come with new terms and definitions. The language of our marketplace evolves to include new words that describe innovations in the industry. In the skilled hands of marketers, terms intended to be descriptive can also take a new element of ‘buzz,’ often presaging exciting developments that will drive the future. We asked this week’s Expert Panel Roundtable: What new buzzword have you heard, and what does it mean for the industry?
ISC West 2019 is in the industry’s rear-view mirror, and what a show it was! The busy three days in April offered a preview of exciting technologies and industry trends for the coming year. We asked this week’s Expert Panel Roundtable: What was the big news at ISC West 2019?
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