Fenix Monitoring, an approved NSI Gold Alarm Receiving Center (ARC), has entered into a new partnership with OPTEX to support its customers in providing state-of-the-art security response services. The business, founded in 2018 by Managing Director, Carl Meason, will harness the reliability and performance of OPTEX’s Intelligent Visual Monitoring solution to extend its services to provide visually verified alarms, enhancing security by capturing genuine alarms while filtering out nuisance...
Police users in the Municipality of Padova have deployed over 300 Sepura SC20 radios for the city’s police force. These are the first Sepura radios to be deployed in the Padova region, with the radios being chosen to replace existing TETRA units after a successful user trial. Radio users will benefit from the SC20’s loud audio and robust design, while also being protected by the radios’ advanced functions; Man Down and Lone Worker applications will initially be deployed, while...
Vismo, global tracking specialist has appointed lone worker industry expert Craig Swallow as CEO, with a focus on developing the company into a globally recognized brand for locating, monitoring and protecting international, local and home workers. With more than 18 years of specific experience and focus in the lone worker security industry, Craig brings to his new post wide ranging knowledge in lone worker service innovation, marketing, business strategy and sales growth across continents. Lon...
Everbridge, Inc., a pioneer in critical event management and enterprise safety software applications to help keep people safe and businesses running, announced a partnership with RiskBand, a provider of wearable, live-monitored safety devices for organizations and their workers. The alliance is part of Everbridge’s strategy to reach the broadest set of workers, including those that may not always have ready access to a cellphone, such as a hospitality employee, in-home healthcare provider,...
FIREX International, alongside the co-located IFSEC International, Safety & Health Expo and Facilities Show, has announced that the Protection & Management series of events will be moving to a new dateline of 19-21 May for the 2020 edition at ExCeL, London. FIREX International 2019 Dates Unchanged Gerry Dunphy, Exhibition Director, FIREX, explains: “Major business decisions are made at FIREX every year, and the event has been in huge growth in its home in London, as we anti...
Employee turnover is a problem for many companies, especially among younger employees who have not developed the philosophy of employer loyalty that was common in previous generations. Nowadays, changing jobs is the norm. The idea of spending decades working for a single employer seems almost quaint in today’s economy. However, excessive employee turnover can be expensive for employers, who are looking for ways to keep their brightest and best employees happily toiling away as long as poss...
A highlight of initiative is HID’s latest mobility solutions unveiled at ISC West, including goID platform, Mobile Access enhancements, & more HID Global®, a worldwide leader in secure identity solutions, has introduced a mobility initiative that includes solutions, services, investments and alliances that expand the capabilities of trusted IDs on mobile devices across a growing range of access control, authentication and Internet of Things (IoT) applications. A highlight of the initiative is the company’s latest mobility solutions unveiled at ISC West 2016, including the new HID goID™ platform for mobile IDs which makes it possible to carry a driver license and other citizen IDs on smartphones, and new enhancements to HID Mobile Access® that now enable the use of smartwatches and tablets, in addition to smartphones, for secure access to buildings. “The HID Global mobility initiative dramatically elevates how users regard security by enabling them to confidently connect to and use more applications, on the go, than ever before, with a single, trusted ID that can be carried on a smart device,” said Stefan Widing, President and CEO of HID Global. “During the past several years, we’ve led the market in taking the first steps to turn smartphones into ID cards, keys and computer logon tools, with rapid growth in enterprise adoption of HID Mobile Access this year. Now, HID Global is driving advancements that will usher in an era of connected and trusted identities that become the heart of a more secure digital lifestyle built around the convenience and ubiquity of our ever-present mobile devices.” HID Global’s growing mobility offering is aimed at driving new levels of convenience and empowerment to transform the user experience in today’s increasingly connected, mobile-first world. New solutions launched at ISC West as part of the mobility initiative include: HID goID™ Platform for Mobile IDs: An important step toward making the vision of mobile citizen IDs a reality, the HID goID™ platform for mobile IDs enables federal, state and local government agencies to issue credentials over the air to citizens’ smartphones for driver’s licenses, passports, social security cards and other national ID documents. It also makes it possible for a smartphone to serve as an all-in-one secure credential and ID reader, providing the choice to eliminate ID readers at border crossings and other locations. New HID Mobile Access capabilities, including support for Apple Watch, Android Wear and tablets: New capabilities provide smart device choice, beyond the smartphone, to open doors and gates. New HID Mobile Access Portal and App software developer kits (SDKs) enable partners and end-users to create innovative, customized mobile access solutions that can be fully integrated into their back-end systems. New services to meet compliance, security and risk management needs: HID Professional Services™ provide customers with the technical expertise to design and implement mobileaccess and strong authentication solutions for secure access to data, cloud-based applications and web services. "The HID Global mobility initiative dramatically elevates how users regard security by enabling them to confidently connect to and use more applications, on the go, than ever before, with a single, trusted ID that can be carried on a smart device" says Stefan Widing, President and CEO, HID Global Over the past 18 months, HID Global has steadily integrated mobility into the security experience through numerous new solutions and services, strategic partnerships and investments. As the company’s mobility initiative has expanded and accelerated, it has: Improved the convenience of enterprise strong authentication: ActivID® Tap Authentication for Microsoft enables users to simply tap their smart card to laptops, tablets, phones and other NFC-enabled devices for easy and convenient access to Office365 and other cloud apps and web-based services. Created a better and more secure banking experience: Mobile Push notifications for ActivID® Trusted Transactions eliminate the hassle of PINs, passwords and authentication challenge questions by turning the smartphone into a security token. Enabled new IoT applications: HID Trusted Tag® Services have added trust to NFC transactions, enabling IoT applications that would otherwise be vulnerable to risk or simply not possible. Security guards and other “lone workers” can verify they are where they are supposed to be on their rounds. Strengthened HID Global’s mobility portfolio through strategic partnerships and acquisitions: Partnerships with Samsung, NXP and other industry-leading companies to forward the adoption of mobile solutions. HID Global’s Lumidigm® acquisition expanded its biometrics capabilities, and the acquisition of Quantum Secure provides the ability to automate access control by adding an integrated physical security policy platform for managing secure identities, compliance and operational analytics across multiple sites and systems. Forrester Research said in its 2016 Mobile Predictions report that mobile devices will become users’ go-to technology, and mobile will act as a catalyst to transform businesses in the Age of the Customer. The firm also said in its 2015 Mobile Security Playbook that security leaders are struggling to accommodate a mobile mind shift in the enterprise and must balance security and privacy concerns with the importance of user experience and the business objectives of the enterprise. HID Global’s mobility solutions are powered by the company’s award-winning Seos® technology, which adds trust to identities, so users can confidently embrace and use new applications that simplify and enrich their lives. As the underlying technology for solutions leveraged by enterprises, banks, hospitals, universities and other organizations, Seos is also used by HID Global’s parent company ASSA ABLOY in the successful Starwood Keyless entry program, where hotel guests around the world open guest rooms with their smartphones. Live Demonstrations At ISC West 2016 In Booth #11063 Visit HID Global’s booth for a wide range of mobility demonstrations, along with the company’s broad portfolio of solutions for creating, managing and using secure identities.
Visitors to the show will be able to see live demonstrations of Skyguard’s exclusive product range on their stand Skyguard will be showcasing a brand new version of its exclusive ‘MySOS’ personal safety alarm at this year’s Lone Worker Safety Conference, held at the Olympia Conference Centre on 24th November. The MySOS which already includes GSM, GPS and Man-down technologies, has been further enhanced by Skyguard with a number of new features in an updated key-fob sized design. Fully certified to BS 8484, the British Standard for Lone Worker Devices, the new MySOS will offer increased functionality while still retaining the title of Europe’s smallest personal safety alarm. Easy To Carry And Use Skyguard’s Marketing Director, Will Murray said, “We are really excited to showcase the new version of our award-winning MySOS, at this year’s Lone Worker Safety Conference. “The original MySOS has been proven in use, delivering effective help to tens of thousands of vulnerable people, while being convenient to carry and easy to use. The latest version incorporates even more safeguarding features but maintains the simple and flexible design which made its predecessor so successful.” Visitors to the show will be able to see live demonstrations of Skyguard’s exclusive product range on their stand, including the new MySOS device, as well as Smartphone software applications. Emergency Response Solutions Skyguard’s products enable the user to raise an alarm in emergency at the touch of button, to their purpose-built, 24/7, Incident Management Centre. Here, trained Controllers can view the user’s GPS location and registered profile information, silently listen-in, and talk to the user if it’s safe to do so. Controllers will follow the user’s personalized emergency procedures which could include escalating to the Emergency services, Skyguard’s National Response Service, or the employer’s own nominated contacts, and guide them to the user’s location. As Skyguard owns and is certified to all three parts of the Lone Worker standard BS 8484 (the company, the device and the ARC), this enables them to provide the highest level of police response. As a result, Skyguard have secured Unique Reference Numbers (URN’s) for all the UK’s Police forces, giving them direct access to Police control rooms and bypassing the 999 service. This process guarantees a faster response in the event of an emergency and can often prove life-saving.
Genetec, a leading provider of unified IP security solutions and Vidcie, a leading provider of mobile live video streaming services recently announced the integration of Vidcie Lookout wearable camera systems with the Genetec unified security platform, Security Center. Vidcie on-body cameras provide law enforcement officers and security personnel with on-demand, hands-free live streaming video that can be transmitted from the field over cellular or Wi-Fi networks. When connected to Security Center, Vidcie cameras extend coverage and add new levels of situational awareness to security operations. With increased use of wearable cameras by law enforcement and public safety agencies, the integration provides operators with greater awareness of real-time events from agents on patrol, as well as the ability to remotely record video streams from the scene of an incident for evidence. Intelligence built into the Vidcie server software and cameras provides dynamic real-time adaptation of video streams across mobile networks to ensure reliable, low-latency video output for the viewer. Available in the latest release of Security Center, the integration allows Vidcie Lookout cameras to be easily enrolled within a Genetec system and seamlessly viewed and recorded alongside other video devices. With the integration of Vidcie cameras in Security Center, organizations can extend their surveillance operations by equipping personnel with wearable, hands-free cameras that offer a first-person point of view, or that can be used as a mobile video device in fixed positions for temporary events that require surveillance. The use of on-body cameras allows law enforcement, emergency response, and corporate security personnel to maintain video communication when either planned or unexpected events go beyond the sight of fixed surveillance perimeters. "Because Security Center is based on an open architecture, we are able to forge partnerships with innovative technology developers and integrate new cameras when they are released. With the addition of Vidcie cameras to our ecosystem of partner devices, we can now provide support for purpose-built, wearable cameras for law enforcement, public safety, and corporate organizations that require a mobile, hands-free solution to extend their surveillance operations," said Morgan Pasnon, Senior Technology Alliance Manager at Genetec. “Vidcie adds real-time point-of-view mobile video to existing fixed surveillance and increases the coverage provided by Genetec Security Center. Our unique mobile video service enables unprecedented remote visibility and quick, effective situational response by public and private security personnel,” said Ron Callison, Director of Channels and Alliances at Vidcie.
HID Global will highlight its solutions for secure access to Electronic Protected Health Information (ePHI) HID Global, a worldwide leader in secure identity solutions, recently announced that it will showcase its healthcare security offerings that solve strong authentication challenges for IT security and patient information privacy at this year’s HIMSS in Orlando, Florida. The company will showcase its layered approach to patient data protection and health record security, including user, device and transaction authentication, along with browser protection and application security. In addition to featuring its broad portfolio of converged physical access control and IT security solutions, HID Global will also highlight its solutions for secure access to Electronic Protected Health Information (ePHI) and compliant solutions for writing Electronic Prescriptions for Controlled Substances (EPCS). HID Global will demonstrate its industry leading products and solutions at the Orange County Convention Center in Orlando, FL from February 23-27 in booth 4772. Demonstrations will enable booth visitors to gain a first-hand understanding of how the company’s secure identity solutions conveniently address real-world healthcare security and authentication challenges with minimal involvement of the end-user. Key demonstrations will include: Workflow efficiencies for secure access Authentication solution for securing access to Electronic Protected Health Information (ePHI) and other desktop applications Future concepts for Tap In/Tap Out that leverage ID badges in hand and desktop readers for secure workflow access in shared workstation environments Convenient remote access: Authentication technologies such as soft tokens and appliances that provide secure access to online health information portals Access using mobile devices and solutions that address the BYOD phenomenon Electronic prescriptions for controlled substances (EPCS): DEA compliant solution using a converged ID badge for both door access and digital identity/ certificates PKI solution for the highest level of authentication security Secure visitor management: Solutions including door readers, cards, printers, and software tools that manage visitor/guest registration, and grant secure access to buildings and doors while providing a digital audit trail Solutions that support real-time patient feeds using Health Level 7 (HL7) integration so the system contains patient status and room information, and Status Blue integration so approved vendors and temporary employees can be pre-registered
Many employees who once commuted to on-site corporate offices now spend their time working remotely or traveling between sites Over the past two decades, the workforce has drastically changed. As mobile devices became increasingly affordable and the demand for multiple offices, distributed campuses and globalisation has increased, many employees who once commuted to on-site corporate offices now spend their time working remotely or traveling between sites. In 1997, only 9.2 million U.S. workers (7 percent of the U.S. workforce) were working remotely for at least part of each week. By the end of 2015, the mobile worker population had grown to 96 million people and continues to grow. Mobile workers are expected to surpass 105 million by 2020—meaning that nearly three quarters of the total U.S. workforce will be mobile. With an increasing number of employees traveling and working remotely, the days of a dedicated worker who commutes to and from a single location every day of the week are just about over. Today’s digital workforce no longer works in a corporate office, meaning businesses have new physical security challenges in regards to tracking an employee’s location, which can be necessary during natural disasters or other significant public incidents (an active shooter, for instance). That said, security professionals must take a second look at their policies and procedures for employee safety. To protect employees in this new mobile world, where people, assets and brand reputation threats may face higher than normal levels of safety and security risks, businesses must focus less on securing physical, four-wall perimeters and instead take a global approach to security that focuses on protecting traveling, remote and lone workers. Travel System Integration First and foremost, organizations with mobile workforces must integrate a multi-modal communications system into their security plan. While we can never predict when emergency events will occur, mass communications systems allow security managers to notify employees quickly after such events—based on their preferred method of contact—and provide actionable guidance that employees can follow to minimize confusion and stress, which will ultimately keep them safe. While we can never predict when emergency events will occur, mass communications systems allow security managers to notify employees quickly after such events In a traditional corporate setting, notification systems that allow for communication across multiple contact paths would likely have been sufficient to ensure that critical messages were delivered to all employees, as everyone was expected to be in the office. Any incidents occurring outside of the office did not need to be considered. In today’s mobile world, communication systems should be integrated with other systems, such as travel itineraries and corporate travel systems, so that in the event of an emergency incident, organizations can quickly assess if they have any employees in or traveling to the affected areas and warn people heading towards potentially dangerous situations. Ensuring Local Compliance For organizations with globally distributed employees, contractors, customers, or partners, additional capabilities must be integrated into their security practices. Namely, support for local dialects, languages and preferred communication methods should be integrated into emergency alert systems. During an emergency, it can be increasingly difficult to perform even simple tasks quickly and accurately. Organizations can reduce the difficulty of communicating tasks under pressure and increase recipient comprehension by delivering messages in a local language that is familiar to the recipient. Notification systems must also comply with all local data privacy and security laws to ensure messages are received by employees in different parts of the world. These laws can differ by region and often restrict the transfer of data over country borders. The best systems for today’s mobile world have the capability of storing and segregating contact information in specific data stores around the world, ensuring that this data will not leave defined jurisdictional boundaries, while also guaranteeing that valuable information reaches the necessary contacts during emergency situations. Knowing where your employees are helps identify who you should be communicating with and better refine your response Location-based Alerting When a location-based emergency occurs, companies need to make certain that they can quickly communicate key information, directives and important updates to their employees—no matter where they are located—to help ensure their safety. Knowing where your employees are helps identify who you should be communicating with and better refine your response to a specific security incident. Security managers can automatically keep employee locations current, even when they’re traveling or moving between buildings and campuses, by integrating location intelligence into an incident management platform. With strong location data and analytics, organizations have the capability to maintain robust databases of where their employees are, where they’re expected to be and where they were last—and then use that data to send targeted notifications and alerts to the relevant people that are affected by a specific incident. Solutions like Safety Connection enable this location data to be collected from an organization’s various physical systems, including: Access control and badging systems Wired and wireless network access points Hoteling systems Corporate travel management systems Mobile Employee Safety Imagine a scenario where an armed man enters one of the office buildings on an organization’s campus. Usually there are 200 people on campus, but that day 40 people are working remotely, traveling or at home sick. Another 30 employees from other offices are on-site for a sales meeting. Based on each employee’s location and proximity to the intruder, the company’s security team can automate building evacuation and muster directives much more efficiently. With location-based analytics, the security team would know exactly who to send critical information and emergency alerts to With location-based analytics, the security team would know exactly who to send critical information and emergency alerts to and how many people they should expect to receive confirmations of safety from; whether employees are in their assigned location or a location they are visiting. In this case, the security team would focus their efforts on protecting the 160 people who normally work on campus, plus the 30 visiting employees, as they know the 40 people off-campus are out of harm’s way. In our increasingly global and mobile world, organizations cannot afford to limit their critical communications to physical facilities. By ensuring mass communication systems are integrated with travel systems, comply with local data and privacy laws and leverage location-based analytics, organizations ensure that critical messages are delivered and received both locally and globally and can rest easy knowing that their growing mobile workforces are safe.
There are between 4 and 6.8 million lone workers in the UK, and many of us arelone workers at some point in our working lives The Suzy Lamplugh Trust was set up to highlight the risk faced by lone workers and to offer information and advice to reduce the risk of violence and aggression for everyone. It was established following the disappearance in 1986 of 25-year-old estate agent, Suzy Lamplugh, after she had gone to meet an unknown client. This article is based on a presentation given by Rachel Griffin, Director of the Trust, at the Lone Worker 2015 Conference in London. What lessons had we learned over the last 29 years following the disappearance of Suzy Lamplugh? Key Principles Of Lone Worker Safety Assess the risk of the job you’re going to before going out. Know how you’re going to get out before you go in. Ensure someone knows where you’re going, how you’re getting there and back, and what to do if you don’t check in on time. Defusing and de-escalating rather than engaging – keep lines of communication open rather than meeting aggression with aggression. Trust your instinct – if a situation feels wrong then it probably is; make an excuse and leave. There are plenty of definitions of personal safety but it’s important that each organization defines what it means by personal safety, says Griffin. And it’s not just about physical violence. It’s relatively rare that people get killed at work – there are 0.46 fatalities per 100,000 workers. Mental health is the biggest single factor for days off work – in 2014 mental health accounted for the most working days lost. Such illness can arise solely through verbal abuse at work. Trade Union Survey On Shop Workers’ Experience Griffin then presented a survey by a trade union showing that 56% of shop workers’ experience verbal abuse in a year, while 4% experience violence. This contrasts with a survey of employers by the British Retail Consortium that has the figures 2.6% and 1.2% respectively, suggesting that shop workers are not reporting incidents to employers. A positive safety culture is important when implementing tracking systems – employees must feel they are for their safety and not to keep tabs on them Current policy is directed at the tip of the safety “iceberg,” says Griffin, with resources aimed mainly at high-risk activities, which means there will be fewer inspections of what are perceived to be lower-risk activities. It’s estimated that there are between 4 and 6.8 million lone workers in the UK, and that many of us are lone workers at some point in our working lives. Griffin’s clients tell her that pressure to work alone is increasing as budget cuts hit. In the housing sector, for example, workers increasingly face other issues that pose risk when they are on their own. Safety Culture & Tracking Systems In Organizations If you are introducing tracking or tracing systems, you need to persuade your staff that they are for their safety, rather than management keeping tabs on them. In order to create a positive safety culture in your workplace you should: Agree a definition of personal safety for your organization. This should include a definition of what constitutes violence and aggression. Listen to your workforce. Your lone workers understand their risks better than anyone, so they should be included in developing policy and procedures. Make reporting easy and blame free. Only when workers feel confident to report will your organization understand the risks it faces and take steps to manage those risks. Support staff when an incident occurs, for example with an employee assistance program/counseling. Question the culture of “we’ve always done it this way,” especially in high-risk activities such as home visits. Many organizations see going to clients’ homes to be essential when that service could be more safely delivered elsewhere. Train, train and retrain. Revisit training – including the use of any systems or devices – regularly, so that complacency doesn’t creep in.
Digital Barriers, a globally renowned provider of edge-intelligent surveillance and security technologies, reveals its collaboration with the Future Farms Cymru project, run by North Wales Police. Real-time surveillance solutions Digital Barriers has equipped a farm in North Wales with its real-time surveillance solutions, to demonstrate the role that sophisticated technologies can play in cutting the cost of rural crime, estimated by the National Farmers Union to have reached 54 million pounds in 2019. Rural areas and farmland can be inherently difficult environments to secure. However, Digital Barriers’ scalable and flexible solutions are designed to work in demanding conditions, such as remote and vulnerable locations. AI-based edge analytics Digital Barriers’ video streaming capability and AI-based edge analytics can provide reliable and secure monitoring Proven and trusted within the military and defense domain, Digital Barriers’ state-of-the-art video streaming capability and AI-based edge analytics can provide reliable and secure monitoring, thereby protecting people, places, and assets. The first technology being showcased as part of Future Farms Cymru project is a live streaming body worn camera for the enhanced protection of lone workers. If an incident occurs, the wearer can press the urgent assistance button, which transmits video and a live GPS location back to a designated monitoring center, providing immediate response. EdgeVis Shield The second is EdgeVis Shield, a combination of easy-to-deploy ground sensors that can be used to secure vast perimeters, including farmland containing high value assets. The autonomous system automatically detects when irregular behavior occurs around a perimeter, sending alerts and live video, if a trespasser or vehicle approaches. PC Dewi Evans of the North Wales Police Rural Crime Team commented on the announcement, “In recent years, we are increasingly seeing rural communities and businesses being targeted by criminals. Therefore, it is vital that rural businesses employ the right security methods to protect their assets. Criminals need to know that the farm they’re targeting could be equipped with this cutting-edge technology and they will be almost certainly caught.” Countering rise in rural crime Neil Hendry, Vice President EMEA at Digital Barriers, said, “I am happy that our technology is being used on the front line in the fight against rural crime. The COVID-19 pandemic has adversely affected businesses of all shapes and sizes, with farmers struggling to protect themselves against criminal activity.” Neil Hendry adds, “Future Farms Cymru is an important initiative, and we are delighted to be able help shape and support the future food and farming policy, with our robust video surveillance technology.”
TETRA has been widely adopted by several commercial and utility companies across Europe and further afield, including in countries and regions famed for their arctic weather conditions and long harsh winters. With operational temperatures dropping to between -20°C and -30°C in many of the operational environments, Sepura’s rugged TETRA terminals can cope with the challenge of snow, ice, water and freezing temperatures. In particular, Sepura’s SC20 and STP9000 hand-portable terminals are often favored for use in such environments for their IP67 environmental protection rating that ensures they continue to work after submersion in up to 1m of water for up to 30 minutes. TETRA hand-portable terminals Growth can cause a communications solution to quickly become insufficient and the requirement to implement a new one that is safe, reliable and scalable is paramount. SkiStar Åre were busy preparing for the Alpine Ski World Cup which would increase the need for a flexible system that can handle the capacity a large-scale event requires while remaining robust with uncompromised use in the dropping temperatures. Dispatcher system with TETRA base stations Safety and resource management was paramount and so a new dispatcher system was also implemented Safety and resource management was paramount and so a new dispatcher system was also implemented, enabling operator staff to easily monitor and communicate the location and status of users. The new system saw four TETRA base stations strategically placed across 4 Swedish regions, alongside the deployment of 170 Sepura SC20 hand-portable radios, praised by a control room user for sound quality and the ability to make individual calls. The terminals offer intuitive operation and outstanding RF performance and are Bluetooth and applications ready to match their safety and resource management requirements. Managing Safety & Operations at Ski Resorts As expected, daily challenges at ski resorts are often due to weather and environmental elements that have the potential to compromise the functionality and audio clarity of radios used as part of their critical communications solution. But another obstacle to consider is coverage across vast sites, especially if they are split, like the slopes of Tignes. The Société des Téléphériques de la Grande Motte (STGM) in the Rhône-Alpes region, France, replaced their existing analog system with a TETRA communications solution comprised of mobile terminals and rugged Sepura hand-portable radios featuring the Man-Down safety feature from Sepura partner, Sysoco. SRG3900 vehicle-mounted gateway terminals Sepura’s SRG3900 vehicle-mounted gateway terminals allow STGM to extend coverage into mountainous areas, particularly those affected by ‘black spots’ and climate conditions which are not covered by the infrastructure. Interoperability between TETRA and analog networks is allowed, permitting cross-network communication to maintain links with analog users across the two sites. Read the full story here. Idre Fjall is a world-renowned, year-round ski resort that offers over 40 ski runs and 82km of cross-country trails to the 600,000 plus annual visitors. Alongside the challenges posed by weather conditions, environmental factors and keeping visitors safe around the clock, the resort also hosts international events and their critical communications systems therefore must not falter on reliability, usability, audio or connectivity even in prolonged usage. Lone-worker and man-down safety features Sepura and partner Swedish Radio Supply established a solution consisting of a trusted TETRA infrastructure With the Ski-Cross World Cup and Speed Ski World Championship under their belt, it was imperative to boost communications to optimize safety for staff and visitors. In order to achieve this, Sepura and partner Swedish Radio Supply established a solution consisting of a trusted TETRA infrastructure and a fleet of STP9000 hand-portable radios. The rugged terminals offer the resort exceptional battery life, IP67 environmental protection rating, lone-worker and man-down safety features and a minimum operational temperature of -30°C. They were found by users to be intuitive, easy to use and unbeaten for audio quality and overall reliability. Clear, uninterrupted communications Sire-Kvina, one of Norway’s largest power companies operates seven hydro-electric power plants using watercourses in the South-west Norwegian mountains. When implementing a new TETRA communications system, Sire-Kvina chose Sepura STP9000 hand-portable radios for their powerful and robust ability to keep connectivity across their 15-site network, continuing to operate in Norway’s typically harsh winters. The company has a strict 90% uptime objective for production facilities and must by law be able to maintain internal communication for 72 hours even if regular supplies are cut out, they therefore must ensure that their communication system is reliable and provides a lifeline for their teams in a range of demanding environments from mountain tops to tunnels deep inside the mountains. Company employees are now successfully equipped with high-performance radios that offer a front-facing loudspeaker for clear audio alongside large color display screens; ideal for viewing images, maps and text in Sire-Kvina’s demanding operational conditions. Implementing TETRA radios Like Sira-Kvina, Sogn and Fjordane Energy (SFE) have a distribution network that extends over high mountains and deep valleys operating 26 power stations. Previously using analog systems for decades, the energy provider sought an alternative robust communication solution to successfully take them through daily routine work as well as emergency situations previously experienced. Implementing TETRA radios, utilizing Norway’s Nodnett TETRA network was a natural progression for SFE Implementing TETRA radios, utilizing Norway’s Nodnett TETRA network was a natural progression for Sogn and Fjordane due to the applications offered with a digital connection, which the users so desperately needed. SFE have since been able to increase restored network capacity and availability which has in turn increased security for the company, with Kåre Teigland, Head of Information and Communication Technology at SFE endorsing the coverage as “very reliable”, so much so that they would not expect any issues during a storm. STP9000 hand-portable radios The Norwegian Road Administration (NRA), part of the Directorate of Public Roads, is responsible for maintenance, expansion and control of Norway’s public roads and relies on a robust communication solution to keep operations running smoothly and efficiently. The NRA previously relied on analog communications which worked well overall but suffered in areas with limited signal range, mostly affecting areas such as tunnels, in which there was no coverage at all. Having upgraded their system and terminals through Sepura partner Wireless Communications AS, Sepura’s STP9000 hand-portable radios now provide complete coverage, even across the mountainous regions and extending to those all-important blackspot tunnels. Sophisticated communications system The sophisticated communications system is the first of its kind for the administration and with a radio installed in each car, the Haukeliester traffic center now has direct contact with all the operating vehicles. Access to a co-channel used by emergency services has also been obtained, allowing communication between organizations in case of an emergency. Read the full story here. From the challenges of operating in extreme environments and sub-zero temperatures to coverage and capacity, Sepura’s hand-portable and mobile TETRA terminals continue to prove themselves as a rugged and reliable communications solution. Advanced safety features, advanced positioning capability and clear audio are intrinsic to every radio, meeting a range of business and mission critical user needs.
Integrity Security Group is using SmartTask’s SmartForms to gain added visibility and dramatically cut down on its administrative burden. Having adopted the employee scheduling and mobile workforce management software last year for the provision of proof of attendance, control room management and staff rostering, the company is now using its electronic data capture functionality to streamline a range of operational processes. Initially, SmartForms are being used for vacant property and mobile patrol inspections as well as daily vehicle checks, already saving more than 15 hours of admin a month. SmartTask SmartForms The SmartForms replace previous paper-based processes that were increasingly difficult to manage by the office-based admin team “We are now using the SmartTask SmartForms to help reduce administration, capture critical work data and enforce health and safety procedures,” explains James Chittil, General Manager at Integrity Security Group. “We are constantly looking at clever ways to take advantage of the software’s rich functionality, so we can continue to simplify and enhance the way we operate.” The SmartForms replace previous paper-based processes that were increasingly difficult to manage by the office-based admin team. All reporting for vacant property and mobile patrol inspections – for both scheduled patrols and alarm activations – are now completed using a SmartTask-enabled smartphone. By electronically capturing all relevant information, including photo evidence, Integrity can quickly provide customers with a status update and details of all undertaken work as well as respond to any identified issues. Vehicle Checks And Fleet Management Meanwhile, daily vehicle checks for Integrity’s fleet of vans are now completed using a specially-developed SmartForm, so the company can instantly see if drivers are complying with this health and safety procedure. Any vehicle-related problems or damage can be raised by the driver and actioned immediately by the admin team to mitigate fleet risk. Mileage data is also captured through the software, enabling maintenance requirements to be tracked and scheduled at appropriate intervals. “The SmartForms are enabling us to dramatically reduce paperwork and remove manual processes. This is making it much simpler for both our security officers in the field and our office-based admin team to capture, collate and communicate essential operational data. This is not only helping us make better use of our valuable resources, but also enhance the service we are providing to customers,” added James Chittil. Paul Ridden, CEO of SmartTask commented: “Our experience within the security sector means we are continually developing new functionality that overcome real-world problems for our customers. This is the reason we are working in partnership with a growing number of security businesses who recognize the value they can gain and the benefits they can achieve from using the SmartTask software.” Integrity selected SmartTask to replace an outdated time and attendance system, enabling it to effectively monitor the whereabouts and welfare of staff Lone Worker Protection Integrity selected SmartTask to replace an outdated time and attendance system, enabling it to effectively monitor the whereabouts and welfare of staff as part of its commitment to lone worker protection. The company is also using the intelligent rostering functionality to streamline internal planning processes, while the interactive dashboard supported the launch of a dedicated, out-of-hours control room operation by providing a live view of all scheduled shifts and expected or missed check calls. SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution that enables security companies to better plan and manage their workers, so they are at the right place, at the right time. The cloud-based software solution combines intelligent rostering, live monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction, and support duty of care to staff.
ANSecurity, a specialist in advanced network and data security, has announced a successful project involving all of the NHS operating groups within Lincolnshire that has moved from an expensive legacy remote access solution to a new platform that has dramatically reduced licensing costs while improving access to more sites, across a wider range of devices with simplified management requirements. The unified remote access service deployed by ANSecurity is shared within a community of interest network (COIN) between the United Lincolnshire Hospitals NHS Trust (ULH), Lincolnshire Community Health Services NHS Trust (LCHS) and Lincolnshire Partnership NHS Foundation Trust (LPFT) serving over 2000 users at 111 sites spread across the county. The transformational implementation in late 2016 was delivered by ANSecurity for ULH as a multi-phase project to redesign parts of its core infrastructure to improve the flexibility of its secure remote access and reduce costs. ANSecurity’s “Co-Driver” approach means that through the solution design phase and on-going management process, both groups agree to take responsibility for different aspects such as failover testing, configuration management, bespoke training and supporting ULH in meeting its compliance requirements. NAC And SSL Licensing Servers The project uses a high availability deployment of Pulse Secure ‘Connect Secure’ virtualized appliances that includes a license server to enable the organizations to define additional licenses as either Network Access Control (NAC) or Secure Socket Layer (SSL) connections to ensure future flexibility. The licensing server is based on concurrent users which allow the COIN to scale its license requirements to better reflect the shift based working patterns within the NHS. The service based offering also includes a two-factor authentication feature that is now available as a smartphone based App to further reduce management overheads associated with handling physical two factor authentication tokens. The move to the shared model will save LCHS an estimated £30,000 and £40,000 a year in licensing and support costs “Our legacy solution was temperamental in terms of reliability and had difficulty working with some of our sites and was not liked by our users,” explains Ian Baldam, Deputy Director of Informatics at Lincolnshire Partnership NHS Foundation Trust, “The licensing model also meant that it was proving expensive to maintain and grow to meet the needs of our staff. We had looked at what ANSecurity and United Lincolnshire Hospitals NHS Trust had done for its users and based on a detailed evaluation – it looked like a perfect fit for our needs and our colleagues at LCHS.” Ian Baldam estimates that the new service will generate significant savings in licensing fees alone. The jointly financed service is available to NHS staff across Lincolnshire and provides secure access to administrative and clinical systems such as Datix (incident reporting), Lilie (sexual health), expenses and the employee staff records and network shared drives. The service uses an SSL VPN authenticated by Network Access Control plus local device checking to ensure that users are logging in from devices that have an authorized operating system version along with ensuring each device uses encryption. Access For Remote Workers “From our point of view, we have a lot more remote workers who need access on the move and the old solution struggled to provide access in a reliable fashion,” explains Dan Dring, Acting Head of IM&T for Lincolnshire Community Health Services NHS Trust, “We are using more IT systems than ever before across the NHS and we need to be able to offer our staff reliable access to all applications 24 hours a day.” Dan Dring calculates that the move to the shared model will save LCHS between £30,000 and £40,000 a year in licensing and support costs. "We hope that other NHS organizations that are in a similar position to us can benefit from our experience" Pulse Secure appliances are deployed at two separate sites for resiliency and maintained by the IT team at United Lincolnshire Hospitals NHS Trust who lead the project. “ANSecurity has been with us every step of the way in this project and the results have been fantastic,” says Jon Hill, Senior Network Engineer at ULH, “They have given us advice when we needed it, got people on site to help with implementation and training and made sure that we created a service that best serves our needs.” Wider Range Of Supported Devices As Lower Licensing Costs Jon Hill notes that alongside much higher levels of satisfaction from users, reduced licensing costs and a wider range of supported devices and sites; management overheads have also significantly reduced. “Across the three organizations, we have fielded just two level 2 support calls in the last month in respect of the remote access services and both of those were resolved quickly with minimal effort.” For the future, Jon Hill plans to adapt the local device checking policies to strengthen its security stance to combat threats such as Wannacry as well as moving the Pulse appliances to a clustered mode to allow it to scale up services to more users as added. “For an organization striving to make life easier for our staff, while also trying hard to ensure value for public money – it’s these types of projects and partners like ANSecurity that provide tangible savings while offering a real-world benefit that we need more of. We hope that other NHS organizations that are in a similar position to us can benefit from our experience and that other shared secure access services can deliver similar types of results,” Jon Hill adds.
StaySafe monitors the location, safety status of lone working staff whenever they begin a timed session via the app Ericsson is a provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally. Remote Communications In the UK, Ericsson has a team of over 500 lone workers who carry out maintenance services across the country. Working around the clock and in remote locations, lone working engineers use StaySafe to check-in with their supervisors while they work. Ericsson have always recognized the importance of monitoring the safety of their lone workers and staying connected whenever they are out in the field. The business has its own in house response team but needed a more reliable way for their employees to alert them in an emergency. Lone Worker Monitoring StaySafe monitors the location and safety status of lone working staff whenever they begin a timed session via the app. Missed check-in and session expiry alerts automatically alert the employer even when they are unable do so, while a panic button can be used immediately to request emergency assistance. Beginning a session or triggering an alert, allows an external monitor at Ericsson to view an accurate location of the employee through the StaySafe Hub. Due to the simplicity of the StaySafe solution, Ericsson employees were up and running with StaySafe in just two weeks. Training was rolled out to the team of lone workers online; through videos and digital user guides. StaySafe continued to support Ericsson following initial roll out by working closely with the business to develop and customize the solution to fit their individual lone worker needs. StaySafe worked with Ericsson to set up a Hub structure that allowed Line Managers to be responsible for their own engineers but also allow dispatch to have access to alarms, ensuring that someone is always available to respond Structured Team Monitoring Ericsson engineers work around the clock to carry out essential maintenance. This means that some teams work on call and could be called out to work in the early hours of the morning. StaySafe worked with Ericsson to set up a Hub structure that allowed Line Managers to be responsible for their own engineers but also allow dispatch to have access to alarms, ensuring that someone is always available to respond. Today, Ericsson has a total of 27 Hubs which vary in size and structure and can be easily modified by the business. Low Signal Mode Engineers often work in remote locations or sites where nearby cell towers are switched off. In order to stay connected in such environments, Ericsson utilize StaySafe’s Low Signal Mode. Low Signal Mode allows the StaySafe app to continue to communicate with the hub via a basic 2G connection. 2G is the most widely available connection in the country, covering 80% of the UK compared to just 69% for Wi-Fi and data. While in Low Signal Mode, session functions and alerts will continue to be sent to the Ericsson Hub even when a data connection cannot be made.
The palm-sized MySOS device allows users to call for help at the press of a button Wood Green, the Animals Charity has turned to Skyguard – a personal safety service, by equipping their lone workers with Skyguard’s award-winning MySOS personal alarms. Ensuring Staff Protection The charity, which has grown over the last 90 years to become one of the UK’s leading animal welfare organisations, have a range of lone working activities that present an inherent level of risk. This includes employees entering domestic properties on home check-ups to maintenance staff working alone in remote areas. With any form of lone working, a robust policy should be in place to ensure staff are adequately protected when performing their duties. Wood Green decided that adopting Skyguard’s MySOS lone worker alarms provided a vital additional layer of security. Meeting Safety Requirements Speaking about the implementation of Skyguard, Tom O’Connell, Protection and Welfare Services Manager for Wood Green commented, “With the reputation of being the leading brand of lone working safety devices and response support, I felt confident and assured that we were placing the safety of our staff in professional hands.” “With the easy to use and innovative devices backed up by fully trained, professional response staff the choice really was straight forward.” With two-way audio and GPS, help is never far away and Controllers at Skyguard’s Incident Management Centre can direct emergency response to the user’s exact location, fast Easy And Quick Operations The palm-sized MySOS device allows users to call for help at the press of a button. With two-way audio and GPS, help is never far away and Controllers at Skyguard’s Incident Management Centre can direct emergency response to the user’s exact location, fast. With the options of ‘Mandown’ fall alarm capability and Roaming SIM cards which operate across all mobile networks providing reception in known black-spots, never has lone worker protection been so comprehensive. Skyguard’s service is fully accredited to the highest lone working industry standards including BS 8484, BS 5979 (Cat II) and Secured by Design. Outstanding Device And Service Quality Tom O’Connell continues, “The devices are discreet and very easy to use which is key when supplying them to a range of staff.” “Skyguard’s service supports our staff operationally and ensures that we are meeting our health and safety obligations regarding duty of care… it’s a win-win scenario.” “The quality of the devices and level of service supplied is outstanding. It provides the peace of mind that we, as an employer, have ensured that our staff are being monitored by professionals when they’re exposed to higher risk activity.” Skyguard’s Marketing Director Will Murray added, “As a responsible employer who understands the risks faced by their lone working staff, Wood Green have put in place all appropriate measures to ensure they have a robust lone working policy. We’re here to provide their employees with fast and effective backup should any of their staff face the risk of injury, assault or accident.”
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