Burglar alarm

Eagle Eye Networks, the pioneer in cloud video surveillance, and CONXTD, an innovative security management solution provider, announces a unified solution that solves the disconnect between video surveillance and intrusion (burglar) alarm systems. The integration creates a platform where Eagle Eye Networks’ VSaaS solution brings video verification, live video, and cloud storage to CONXTD’s risk management and monitoring solution. Video surveillance system This platform allows security managers to manage sites, collaborate with their teams, and view real-time reports and notifications. “Eagle Eye Networks and CONXTD share a vision, which includes making security easier and more accessible for users,” said Rishi Lodhia, Managing Director of Eagle Eye Networks. Eagle Eye Networks and CONXTD share a vision, which includes making security easier" “Our open API (application processing interface) platform offers endless possibilities and makes it feasible to transform your video surveillance system into an even more powerful tool. It creates a great partnership from which our joint customers experience exceptional value.” Reducing false alarms Users can configure CONXTD to access video in the Eagle Eye platform when an event is received from an alarm system. For example, the user may want to monitor video when a door access event or burglar alarm occurs. In addition to enhancing security, the system also reduces false alarms. “Our end users want to easily manage the performance and security of their premises. In the past, this would be a complex and time-consuming process, requiring the security team to use different manufacturers’ receivers and applications,” said Chris Carter-Brennan, Founder and CEO of CONXTD. “By integrating with Eagle Eye’s open, secure API, we’ve created a platform for integrators who install and maintain security solutions without the need for multiple apps, receivers, or special software.”

Calipsa, a globally renowned provider of Deep Learning-powered video analytics for false alarm reduction, has promoted Brian Baker Brian to the newly created role of Chief Revenue Officer for Global Business Development. He was previously Calipsa’s Vice President of the Americas, with similar duties for the North American continent. Baker will immediately focus on business development in the U.K., France, Spain and the Americas, while identifying other potential global regions for growth. Vast experience in video analytics  “We have complete confidence in Brian’s ability to successfully transition to his new role as a chief revenue officer,” said Rashid Khan, the Chief Executive Officer (CEO) at Calipsa. Rashid adds, “We’re looking for him to expand our presence in the enterprise market. During his tenure as Vice President of the Americas, Brian showed tremendous knowledge of the security industry with experience in the video analytics and surveillance market, as well as a deep understanding of sales, marketing and business development.” Taking Calipsa’s false alarm platform to new users This is an important step forward for this young company and I’m proud to assume a larger role" Brian Baker is excited about the opportunity to continue growing current markets, while taking Calipsa’s powerful false alarm filtering platform to new users in more countries. “This is an important step forward for this young company and I’m proud to assume a larger role,” said Brian Baker, adding “I’m taking the lead of an incredible team and product as evidenced by the Calipsa platform’s ability to filter out an unprecedented 99.5% of false alarms.” Video surveillance industry veteran Before joining Calipsa in 2020, Baker was Vice President of Sales, Americas for BriefCam, a global video analytics provider for video review and search. He previously held the position of Vice President with the North American Retail division of Wincor Nixdorf Inc. (Diebold Incorporated) and led Global Sales and Professional Services at ObjectVideo, the early pioneer of commercial video analytics technologies. False alarm reduction technology Calipsa’s false alarm reduction technology uses Artificial Intelligence with Deep Learning technology to filter out virtually all false alarms. Calipsa’s technology recognizes genuine alarms caused by human or vehicle movement, while filtering out notifications resulting from nuisance factors, such as animals, lighting, weather or foliage. The software is easily scalable, making it ideal for any growing monitoring station and enterprise customer business.

The DIY system, launched by Edinburgh-based Boundary (Boundary Technologies), was designed and created by a team of experts, brought together by Boundary, to solve the problems associated with traditional alarm systems and using cutting-edge technology thinking. Grade 2 UK certification Having passed a program of rigorous pre-compliance testing, Boundary is currently pending certification (expected to be signed off end Q1) to Grade 2 UK & European alarm testing standards, which not only means that the alarm is robust and performs reliably, but that it is also tamper-proof to would-be burglars. Grade 2 UK & European alarm testing standard certification is also one of the requirements of insurers, as well as the police for an automatic level 1 priority response. Boundary, the DIY system The DIY version (no police, self-monitored) of the alarm system, Boundary Technologies is simple to install The DIY version (no police, self-monitored) of the alarm system, Boundary Technologies is simple to install and can be easily controlled from a smartphone, meaning that the owner has full control over their siren no matter where they are. It can be integrated with existing smart home systems, including Alexa and Google Home. In addition to being fully controllable from a smartphone, the Boundary smart home security system gives protection against all known threats, with intelligent sensors designed to minimize false alarms (including those caused by pets). End-to-end data encryption Users are given a choice of protection levels, in order to give them control, including a key-holder option. Boundary systems use the same end-to-end encryption of data as internet banking applications, with over-the-air security updates ensuring maximum protection. Unlike similar products of its kind in the market, Boundary is built to last, with a lifespan of seven years. What’s more, the system uses advanced algorithms and technology to check the system remotely, including battery life which, in the sensors, should last over a year. Flexibility and connectivity in security alarm systems Boundary is spearheaded by the duo that disrupted the payments markets with successful FinTech business, IPOS. IPOS was sold to iZettle, later acquired by Paypal. After identifying a gap in the market for a smart home security system that offers flexibility and connectivity at a reasonable price, Robin Knox and Paul Walton started to explore how technology could be used to disrupt the market for traditional hard-wired burglar alarms. Boundary smart home security systems Boundary home security systems will become the only truly ‘smart’ alarm system to meet the UK and European alarm standards Boundary home security systems will become the only smart alarm in the United Kingdom that are accurate enough to provide an automatic police response and the only truly ‘smart’ alarm system to meet the UK and European alarm standards. Despite suffering setbacks as a result of the COVID-19 pandemic, the team at Boundary managed to pull a funding round of £ 1.7 million in 2020 and is launching their product in the market against the odds in 2021. Leveraging AI to protect homes Commenting on the launch, Robin Knox, the Chief Executive Officer (CEO) and Founder of Boundary Technologies (Boundary) said, “2020 has been a year full of challenges, not least launching a highly regulated consumer hardware product in the middle of pandemic induced supply chain challenges. I’m thankful to our customers, team, investors and suppliers for their hard work and support to Boundary.” Robin Knox adds, “With home improvement still at the top of many people’s priorities, we’re optimistic for 2021 and are already looking forward to the launch of our second product, which will leverage AI (Artificial Intelligence) to proactively protect homes.”

Comelit has extended its security offering to deliver a wireless intruder alarm system, designed to seamlessly operate with its inclusive app technology, allowing residents and businesses to not only control their door entry, CCTV, and home automation, but also now their intruder alarm. The Italian security specialist, known for its high specification solutions, has launched Secur Hub, as an intruder alarm system natively connected to the Comelit Cloud, which includes both WiFi and LAN connectivity. Secur Hub Secur Hub operates a high-performance two-way radio link between the control panel and the sensors Secur Hub operates a high-performance two-way radio link between the control panel and the sensors. It allows up to 16 IP CCTV cameras with HD resolution to connect to the control panel for users to view in live stream mode via the Comelit app, and recording of 4 cameras on alarm events for visual verification. Francesca Boeris, Comelit UK Managing Director, stated “To maintain and grow our position as the premier security specialist, we are constantly evolving our solutions to present future-proof technology that keeps people and their places powered and protected wherever they are, utilizing IoT to deliver latest app-friendly solutions.” Featuring built-in intuitive wizard Francesca adds, “We are also conscious of simplifying the installation process to enable more installers the chance to offer this smart technology. Secur Hub’s elegant and functional design extends to all devices that communicate with the control panel and allows the system to be installed quickly. With the support of a built-in intuitive wizard it offers instant peace of mind security.” Designed for quick installation, Secur Hub does not require ports to be opened on the router, even for the App, for both system management and for viewing any connected CCTV cameras. Via the app, users can set or unset the alarm system check the status of each sensor and organize notifications or view the control panel event log.  Smart security solution Francesca Boeris further stated, “Secur Hub is an exciting innovative launch that really utilizes the best of our technology to offer a smart solution with a stylish design that installers have come to expect from Comelit. And when combined with the Comelit App, it presents the perfect solution to the end user.”

Telguard, a front-runner in cellular alarm communication for security and life safety systems, has increased its support of the pro-installed channel and ESA by boosting the strategic partnership with the association from Gold to Platinum for 2021. “Moving up to the Platinum level is a natural step in the progression of our brand,” Telguard President, George Brody, says. “We look forward to a very prosperous 2021 for our dealers, distributors, central stations, employees, and ESA members and staff. They are all the backbone of our success.” Telguard designs and supports a full line of universal cellular communicators for the residential and commercial markets that transmit alarm signals to central stations throughout the U.S. and Canada. Partnership program Telguard started at Silver and have now grown to Platinum status as the leader in universal cellular alarm communicators ESA is the voice of the electronic security and life safety industry, committed to building the channel by offering training, networking, government advocacy, code and standards input, and resources to set integrators up for success. This is all made possible in part through the dedicated partnership program, including industry advocates like Telguard that commit to ESA to ensure the community remains strong. “We very much appreciate the partnership,” says Brody. “Telguard’s long-tenured sponsorship with ESA has always been very valuable for our brand and company. We started at Silver, saw immediate success, and have grown to Platinum status as the leader in universal cellular alarm communicators.” Platinum level partner As the industry’s largest and longest non-profit association serving the pro-installed channel, ESA will continue to leverage the power of partnership for the betterment of the electronic security and life safety industry. Telguard has committed to the Platinum level partner through 2022. “When we work together, we are stronger than the sum of our parts,” says Merlin Guilbeau, ESA CEO. “I look forward to this partnership with Telguard and with all our strategic partners in the 2021 program.”

Johnson Controls, the front-runner for smart, healthy, and sustainable buildings, announced new Environmental, Social, and Governance (ESG) commitments, science-based targets as well as a net zero carbon pledge to support a healthy, more sustainable planet over the next two decades. The company’s and customers’ emissions reduction will be driven by Johnson Controls’ OpenBlue technologies and innovations which leverage big data and artificial intelligence to optimize buildings sustainability. “Sustainability is at the heart of our business and fundamental to everything that we do as a company,” said George Oliver, Chairman and CEO, Johnson Controls. “Today’s announcement reinforces our continued commitment to developing best in class climate solutions, and OpenBlue will empower our customers to streamline building operations and uncover energy efficiencies that will help meet their environmental goals. We continue to make sustainability a top priority for the company, our customers, and our suppliers, and have set ambitious goals that will drive significant improvements in carbon emissions.” New ESG commitments New commitments will enable Johnson Controls to deliver quantifiable efforts to reduce carbon emissions The launch of the new commitments will enable Johnson Controls to deliver quantifiable efforts to reduce carbon emissions, drive climate-focused innovation and work closely with customers and suppliers to meet sustainability goals as well as measurable impact against its three key OpenBlue healthy building pillars: healthy people, healthy places and a healthy planet. These commitments are: Environmental Sustainability Commitments: Set science-based targets consistent with the most ambitious 1.5°C Intergovernmental Panel on Climate Change scenario Reduce Johnson Controls’ operational emissions by 55 percent and reduce customers’ emissions by 16 percent before 2030 Achieve net zero carbon emissions before 2040, in line with the United Nations Framework Convention on Climate Change Race to Zero and Business Ambition for 1.5°C criteria Invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services Achieve 100 percent renewable electricity usage globally by 2040 Customer and Supply Chain Commitments: Double annual avoided emissions by 2030 through customer use of Johnson Controls OpenBlue digitally enabled products and services Create a supplier sustainability council with cohorts of suppliers, and their tier-one suppliers, and provide suppliers with training on sustainability best practices and OpenBlue digital tools in order to meet ambitious, public sustainability goals Weight sustainability equal to other key metrics in supplier performance evaluations and provide a preference for suppliers with excellent sustainability ratings Social and Governance Sustainability Commitments: Intends to double the representation of women leaders globally and minority leaders in the United States within five years Launch an initiative to educate the next generation of diverse sustainable building industry leaders, in partnership with HBCUs Include sustainability and diversity goals in senior leaders’ performance assessments, which are linked to executive compensation to drive accountability Launch an initiative focused on underserved markets and increase Johnson Controls’ spend with women and minority-owned businesses Positive changes “Our commitments reinforce the urgency to make positive changes that will improve the health of our planet, and we believe we are uniquely positioned to help customers and suppliers achieve their sustainability goals, in addition to our own,” said Katie McGinty, Vice President & Chief Sustainability, Government and Regulatory Affairs Officer at Johnson Controls. “We are excited to step up the role we play and will continue to innovate and uncover new pathways to meet our goals which will contribute to healthier people, healthier places, and a healthier planet.” OpenBlue support Promotes real-time monitoring, benchmarking and analysis of energy consumption and demand powered by AI and machine learning Johnson Controls is committed to supporting its customers’ sustainability and carbon reduction efforts through its OpenBlue platform. The OpenBlue Enterprise Manager can deliver up to 30% energy savings in buildings and a corresponding drop in CO2 emissions. Notably, the platform was recently used to identify over $100,000 in savings after just 30 days for a large customer portfolio. Powered by artificial intelligence and machine learning, the platform facilitates real-time monitoring, benchmarking, and analysis of energy consumption and demand. It also enables customers to produce indoor environmental quality reports to help achieve healthy building and wellness certifications. Education initiative  The way in which buildings are designed, managed, and maintained has a significant environmental and social impact on building occupants. As such, Johnson Controls, in partnership with HBCUs, will launch an initiative to develop and implement an educational program that will support the training and education of more than one thousand sustainability champions from HBCUs and selected universities around the world in environmental sustainability, energy equity, healthy building practices and building decarbonization solutions. The company’s nine global OpenBlue Innovation Centers will also provide the students with support in the application of digital tools to improve new and existing buildings. Improving environmental impact As a front-runner in the building's space for 135 years, Johnson Controls has been a pioneer in sustainability and is ranked in the top 12 percent of climate leadership companies globally by CDP and was named one of Corporate Knights’ Global 100 Most Sustainable Companies. Recently George Oliver has been named Chairman of the Business Roundtable Energy and Environment Committee where he is driving policies that preserve the environment and maximize sustainable energy options. Johnson Controls is taking significant steps to drastically improve its environmental impact while empowering customers and future generations to consume less energy, conserve resources, and identify pathways to achieving healthy, net zero carbon communities.

For decades, cable theft has caused disruption to infrastructure across South Africa, and an issue that permeates the whole supply chain. Here, Ian Loudon, international sales and marketing manager at remote monitoring specialist Omniflex, explains how new cable-alarm technology is making life difficult for criminals and giving hope to businesses. In November 2020, Nasdaq reported that, “When South Africa shut large parts of its economy and transport network during its COVID-19 lockdown, organized, sometimes armed, gangs moved into its crumbling stations to steal the valuable copper from the lines. Now, more than two months after that lockdown ended, the commuter rail system, relied on by millions of commuters, is barely operational.” Private security firm Despite this most recent incident, cable theft is not a new phenomenon to sweep South Africa Despite this most recent incident, cable theft is not a new phenomenon to sweep South Africa. In 2001, SABC TV broadcast a story following two members of a private security firm working for Telkom, a major telecoms provider. In the segment, the two guards, working in Amanzimtoti on the south coast of KwaZulu-Natal, head out to investigate a nearby alarm that has been triggered. They reach a telecoms cabinet and discover that it has been compromised, with the copper cable cut and telephone handsets strewn across the ground. In the dark, they continue to search the area when one of the guards discovers the problem: 500 metres of copper wire has been ripped out. In their haste, the thieves have dropped their loot and fled. Widespread cable theft Had they managed to get away, they would have melted the cable to remove the plastic insulation and sold the copper to a local scrap dealer for around 900 Rand, about $50 US dollars. For the company whose infrastructure has been compromised, it may cost ten times that amount to replace and repair the critical infrastructure. The disappointing takeaway from this story is that two decades on from this incident the country still faces widespread cable theft, whether it’s copper cables from mines, pipelines, railways, telecoms or electrical utilities. In fact, the South African Chamber of Commerce and Industry estimates that cable theft costs the economy between R5–7 billion a year. The answer to the problem must go further than the existing measures used by companies. Detect power failure Most businesses already invest in CCTV, fences, barriers and even patrol guards, but this is not enough. Take the mining sector, for example. These sites can be vast, spanning dozens of kilometres - it’s simply not cost effective to install enough fences or employ enough guards or camera operators. As monitoring technology gets better, the company has seen site managers increasingly use cable alarms in recent years that detect when a power failure occurs. The idea is that, if one can detect a power failure, they can detect whether the cable has been cut The idea is that, if one can detect a power failure, they can detect whether the cable has been cut. The problem is though: how does one distinguish the difference between a situation where a cable has been cut intentionally and a genuine power outage? Power outages in South Africa are an ongoing problem, with the country contending with an energy deficit since late 2005, leading to around 6,000 MW of power cuts in 2019. Remote terminal units Eskom Holdings SOC Ltd., the company that generates around 95 per cent of South Africa’s power has already warned of further blackouts as the company works to carry out repairs to its power plants. According to a statement on the company’s website, “Eskom spends in the region of R2 billion a year replacing stolen copper cables." The result is that criminals take advantage of the gaps in power to steal cable, timing their robberies to coincide with the published load shedding schedules. The basic alarms used to detect power outage won’t recognize the theft because they register a false-positive during a power cut. By the time the power comes back on, the deed has been done and the criminals have gotten away with the cable. The good news is that recent breakthroughs in cable monitoring technology are helping tackle just this problem. New alarms on the market now combine sophisticated GSM-based monitoring systems that use battery powered remote terminal units. Legitimate supply chain Unlike the basic alarms that look for the presence or absence of power, these new systems monitor whether the cable circuit is in an open or closed state. In the event of a power outage, the unit continues to run on battery power and can detect if a cable has been cut, sending a priority SMS alert to the site manager immediately, giving them a fighting chance to prevent a robbery in progress. Beyond the opportunistic theft carried out by petty criminals, the theft of copper cables forms a wider problem Beyond the opportunistic theft carried out by petty criminals, the theft of copper cables forms a wider problem across the supply chain in South Africa. In recent years, the combination of unscrupulous scrap dealers, the alleged involvement of large scrap processing companies and lax penalties meant that much of the stolen copper ended up back in the legitimate supply chain. However, recent changes in the law have sought to take a tougher stance on copper theft. Alarm monitoring technology According to the Western Cape Government, “The Criminal Matters Amendment Act, regulates bail and imposes minimum offences for essential infrastructure-related offences." The act, which came into effect in 2018, recommends sentencing for cable theft, with the minimum sentence for first-time offenders being three years and for those who are involved in instigating or causing damage to infrastructure, the maximum sentence is thirty years. It seems to be working too. In January 2021, the South African reported that a Johannesburg man was sentenced to eight years behind bars for cable theft in Turffontein. While the longer-term outlook is a positive one for industry, the best advice for businesses seeking to alleviate the problem of cable theft in the immediate future is to invest in the latest cable-theft alarm monitoring technology to tackle the problem and make life difficult for criminals.

Since the start of the pandemic, almost a quarter of UK businesses have been forced to temporarily close, pause trading, or work remotely, with very little notice. Now nearing the 12th month of the crisis, the country is currently enduring its third national lockdown, with an unspecified timeframe. Most workers are being urged to remain at home and only venture out for essential travel. This means a huge number of premises across the board, from recreational venues such as theaters, pubs and leisure centers, to office buildings, and storage facilities, will remain empty. It’s likely that security has been scaled back, so many buildings could be vulnerable to attack for the foreseeable future. Just recently we’ve seen empty pubs in London targeted by opportunistic illegal rave organizers. Physical security strategy Even rural areas aren’t exempt from the problem, as burglars have reportedly targeted beauty salons, etc Even rural areas aren’t exempt from the problem, as burglars have reportedly targeted beauty salons, food stores and vehicle hire premises this winter. Vandalism and burglary remain very real threats, therefore it is vital that facilities managers and property owners ensure the physical security of these empty buildings is maintained to the highest standard to protect property and the assets within. Below we outline key considerations when evaluating a physical security strategy for an empty building. Assess the risk We would urge facilities managers and building owners to carry out regular, thorough checks of the building and the perimeter to assess any obvious factors which would elevate the risk of attack. This includes assessing the location. Is the crime rate high? How visible is the property? Are the contents of the property on show? How secure is the access or perimeter boundary? View the premises from a potential intruder’s perspective, and when you can’t be at the site in person, use photographs, notes and drawings to identify potential weaknesses. For example, there may be high security fencing at the front of the premises, but make sure it is not at risk of being compromised at the back. Conducting regular maintenance Retain and maintain quality Inspecting the fence line may seem obvious and straightforward, but it needs to be a deliberate, scheduled event Conducting regular maintenance is even more essential while premises are left empty, as it is much easier for any issues to appear and escalate undetected. We highly recommend regularly inspecting your fencing for disrepair or damage as this can affect the perimeter’s integrity. Alternatively, choosing high quality galvanized and preferably powder coated steel fencing with a 25-year guarantee will offer longer-lasting protection against rust and corrosion. Inspecting the fence line may seem obvious and straightforward, but it needs to be a deliberate, scheduled event. Take time to check the perimeter on both sides. As you inspect the fencing, keep an eye out for any attempted breaches and note if foliage, weather conditions, or topography changes have affected security integrity. Check all fixtures and fittings are in good working order, look for damage and corrosion, and clear all litter and debris away. Huge security risk Quality investments In a time when businesses are already stretched, it can be tempting to opt for quick, inexpensive fixes. However, poorly executed design or cheap, low quality products can lead to costly, long-term remediation or worse, significant loss to the business. Make wise, informed decisions and specify solutions based on your organization’s security needs first and foremost. While generic steel palisade is a popular option, owing to its intimidating aesthetic, it is easily compromised. Steel palisade fencing has inherent weaknesses that undermine performance. Its wide pales can obstruct surveillance, while the bolted construction is a huge security risk. Simply removing or breaking the lower fixing on one or two pales would allow them to swing aside to give repeated access to the site without leaving an easily visible sign that the perimeter has been breached. It’s a false economy, as the initial lower price is offset by the costs and inconvenience incurred by regular repairs. Performance classification system The standard works via a performance classification system, and even considers the tools that an intruder may use Specifying a higher quality product that’s fit for purpose makes more sense both in the short and long term, and it adds little to the original cost. Fortunately, there are a number of security accreditations that facilities managers and building owners can refer to when specifying security measures at their site, helping them choose effective solutions to combat the risks the property faces. Proven performance Certifications and approvals, such as The Loss Prevention Certification Board’s (LPCB) LPS 1175 and the British Standards Institution’s (BSI) PAS, prove a product has been thoroughly tested to a specific standard. They prove the strength and durability of the item in multiple different situations. It is worth noting also that investing in effective perimeter protection can actually deliver a positive return by reducing the incidence of burglary and vandalism, and their associated costs. The technical evaluation work carried out by LPCB is extremely thorough. The product is subjected to rigorous quality audit processes, to certify the security products tested by BRE deliver verified levels of protection. All LPS 1175 rated products are vigorously tested before receiving an accreditation. The standard works via a performance classification system, and even considers the tools that an intruder may use. Intrusion detection system Our law enforcement teams are stretched to capacity and coping with reduced workforces due to illness By predicting a likely toolset, specifiers can construct multiple defensive layers to maximize how much time a facility has to respond to an attack. Different levels of security are crucial for the ‘5D defense’ concept, whereby a quintet of security assets work together to prevent access to your site, resulting in a strategy that will: Deter, Detect, Deny, Delay and Defend unwanted access from intruders. 360° security There is no single solution when it comes to securing a building. Every situation must be considered on an individual basis, starting with a full risk assessment. We recommend an integrated approach where appropriate. Along with a secure perimeter, this might also include effective lighting in shaded areas and at doors, gates, and vulnerable windows, Perimeter Intrusion Detection Systems (PIDS) and well-placed CCTV. These measures can hinder entry and escape, or increase the chance of discovery and detection. Domestic burglaries While domestic burglaries have become less attractive as many of our homes are now occupied around the clock, commercial properties have become increasingly more vulnerable. Our law enforcement teams are stretched to capacity and coping with reduced workforces due to isolating and illness. Therefore it has never been so important for building owners and facilities managers to assess the properties they’re responsible for to ensure they’re protected effectively in the event of an attack.

Today, the world is connected like never before. Your watch is connected to your phone, which is connected to your tablet and so on. As we’ve begun to embrace this ‘smart’ lifestyle, what we’re really embracing is the integration of systems. Why do we connect our devices? The simplest answer is that it makes life easier. But, if that’s the case, why stop at our own personal devices? Connection, when applied to a business’ operations, is no different: it lowers effort and expedites decision making. Integrating security systems Systems integration takes the idea of connected devices and applies it to an enterprise Systems integration takes the idea of connected devices and applies it to an enterprise, bringing disparate subcomponents into a single ecosystem. This could mean adding a new, overarching system to pull and collect data from existing subsystems, or adapting an existing system to serve as a data collection hub. Regardless of the method, the purpose is to create a single, unified view. Ultimately, it’s about simplifying processes, gaining actionable insights into operations and facilitating efficient decision-making. Although integration is becoming the new norm in other areas of life, businesses often opt out of integrating security systems because of misconceptions about the time and resources required to successfully make the change. So, instead of a streamlined operation, the various security systems and devices are siloed, not communicating with each other and typically being run by different teams within an organization. Time-Intensive process When systems are not integrated, companies face a wide range of risks driven by a lack of transparency and information sharing, including actual loss of property or assets. For example, a team in charge of access control is alerted to a door being opened in the middle of the night but can’t see what exactly is taking place through video surveillance. Without integrated systems they have no way of knowing if it was a burglar, an equipment malfunction or a gust of wind. Without integration between systems and teams, the ability to quickly put the right pieces in front of decision makers is missing. Instead, the team would have to go back and manually look for footage that corresponds with the time a door was open to figure out which door it was, who opened it and what happened after, which can be a time-intensive process. Integrating access control and surveillance systems Theft and vandalism occur quickly, meaning systems and users must work faster in order to prevent it This slowed response time adds risk to the system. Theft and vandalism occur quickly, meaning systems and users must work faster in order to prevent it. Security systems can do more than communicate that theft or vandalism occurred. Properly integrated, these systems alert users of pre-incident indicators before an event happens or deter events altogether. This gives teams and decision makers more time to make effective decisions. Integrating access control and surveillance systems allows for a more proactive approach. If a door is opened when it’s not supposed to be, an integrated system enables users to quickly see what door was opened, who opened it and make a quick decision. Integrated solutions are more effective, more efficient and help drive cost-saving decisions. Ideally, companies should establish integrated solutions from the start of operations. This allows companies to anticipate problems and adjust accordingly instead of reacting after an incident has occurred. Security camera system Although starting from the beginning is the best way to ensure comprehensive security, many companies have existing security systems, requiring integration and implementation to bring them together. Typically, companies with established security systems worry about the impact to infrastructure requirements. Is additional infrastructure necessary? How and where should it be added? What financial or human resources are required? These concerns drive a mentality that the benefits gained from an integrated solution aren’t worth the costs of implementation. Thankfully, this is becoming less of a problem as security providers, like Twenty20™ Solutions, work to offer adaptable solutions. With flexible options, operators don’t worry about adding or replacing infrastructure to align with a provider’s model. This allows users to monitor camera footage and gate traffic from one system If a company has an existing security camera system, but identifies a need for access control, a modern integrated solution provider can supply the gates for access points and equip the gates and cameras with the technology to connect the two. This allows users to monitor camera footage and gate traffic from one system. This model also spares operators additional costs by using a sole vendor for supplemental needs. Overall management of security While a single, unified system is beneficial for cost saving, it can also help the overall management of security. The ability to view all operating systems in one dashboard allows security personnel to manage a site from any location, reducing the expense and effort required to manage a system. The mobile world today means security directors no longer need to be in a centralized operations center to see alerts and make decisions. This simplifies processes by allowing users to quickly see an alert, pull up a camera, delete a user or check an access log from a phone. Modern networks are secure and accessible to those with permissions, without requiring those users to be physically present. Consolidating security systems is the first step companies can take toward streamlining work, information and costs. The next step is integrating all sites, both remote and on-grid. Energy and communication technology The integration of sites and systems turns mountains of data and information into actionable intelligence Traditional methods demanded two systems: one for on-grid facilities and another for off-grid locations. With advancements in energy and communication technology, the need for multiple systems is gone. Data from remote sites can be safely and securely fed into an existing system. These remote locations may gather, distribute and manage data in a different manner than a connected system due to the cost of transmission via remote connections (i.e., cellular or satellite connection). The end result, however, is a consistent and holistic view of operations for the decision maker. The integration of sites and systems turns mountains of data and information into actionable intelligence. With connected devices monitoring occurrences at individual sites, as well as events across locations, the data tells a story that is unhindered by operational silos or physical space. Identifying patterns and trends Instead of providing 10 hours-worth of footage that may or may not be relevant, system analytics can provide users with the specific set of information they need. Incidents once discarded as ‘one-off’ events can now be analyzed and data-mapped to identify patterns and trends, directing future resources to the most critical areas first. Consumers are increasingly expecting everything they need to be right where they need it – and businesses are right behind them. The current generation of security professionals are increasingly expecting the simplicity of their everyday personal tasks to be mirrored in enterprise systems, which means giving them the ability to see what matters in one place. A unified system can provide just that, a single view to help simplify processes, promote cost saving and accelerate decision making.

The Security Industry Alarm Coalition (SIAC) has a mission to be the voice of the electronic security industry on issues involving municipal alarm management for the approximately 18,000 public safety agencies in the U.S. and Canada. Specifically, SIAC works to minimize the number of false alarms, which are a costly waste of resources for law enforcement jurisdictions. SIAC works directly with leaders in law enforcement at the national level, such as the International Association of Chiefs of Police (IACP) and the National Sheriffs’ Association (NSA); and at the state and local levels to provide expertise and proven strategies to reduce unnecessary dispatches to alarm sites while maintaining the police response taxpayers endorse and deserve. The primary tools for alarm management are education on causes of false alarms and implementation of the Model Ordinance for Alarm Management and False Alarm Reduction. SIAC's Model Ordinance SIAC works to minimize the number of false alarmsRecently both the International Association of Chiefs of Police and National Sheriffs’ Association passed resolutions supporting SIAC’s Model Ordinance. This has resulted in dispatch reductions between 40-50% in jurisdictions where all of the model’s recommendations have been followed. Adoption of some version of the Model Ordinance grows each year. It has been adopted nationwide by over a thousand large cities and small towns. Fourteen states have adopted SIAC’s suggestion of a statewide alarm management committee through state associations of chiefs of police. “This enables the industry to work with law enforcement leadership on a regular basis and in a formalized structure to discuss and address issues,” says Stan Martin, SIAC Executive Director. Fourteen states have adopted SIAC’s suggestion of a statewide alarm management committee SIAC worked with the industry on new alarm panel standards that made it less likely an end user would trigger a false alarm. The overall dependability and sophistication of alarm systems have also helped make them less vulnerable to outside forces that can trigger the system. Video and audio technology are playing an ever-increasing role with helping monitoring centers evaluate whether a crime is in progress before dispatching the police. Dramatic changes in the industry Kirk MacDowell was recently selected as SIAC’s new Chairman of the Board. He is a dynamic industry leader with more than 39 years of experience in the industry. SIAC’s biggest challenge is maintaining strong financial support for its work during a time of dramatic changes in the structure of the electronic security industry.  The Security Industry Alarm Coalition (SIAC) has a mission to be the voice of the electronic security industry SIAC’s biggest challenge is maintaining strong financial support for its work during a time of dramatic changes Some cities require a "verified response" before police officers are dispatched to an alarm. This requirement is problematic for the end-user as it requires a third-party confirmation that a crime is being or has been committed. This creates a significant delay in response to crime victims needing immediate help. Fortunately for citizens, the vast majority of cities have rejected ordinances that require confirmation that a crime has taken place prior to police dispatch – verified response. Over the past 15 years only about 34 of 18,000 public service agencies in the U.S. have adopted some form of verified response and 10 of those cities ended the policy. It is important to note that despite the rejection of verified response in favor of the Model Ordinance, there are still individuals who lobby aggressively to curtail police response without verification. This requires a continued and aggressive education program to get in front of these lobbying efforts which are based on false premises and misleading statistics, says Martin.  Despite SIAC’s success, there are a number of important issues that need to be addressed, says Martin. First is the high turnover among law enforcement leaders and elected officials. SIAC has been effective in developing relationships with current leaders in law enforcement as well as the next generation of leaders who are currently rising through the ranks of their departments. SIAC has been effective in developing relationships with current leaders in law enforcement as well as the next generation of leaders Coordinating challenges Another challenge has been the attempt by at least one city (Sandy Springs, Ga.) to fine alarm companies for customer-generated false alarms. SIAC is currently coordinating a challenge of that ordinance in federal court with the state alarm association in Georgia. SIAC is also working on plans for more secure funding and on succession planning so the organization can continue to move forward aggressively in the future. SIAC, Inc. is a 501(c)(6) not-for-profit Delaware corporation. The Board of Directors has two members from each of the major North American trade associations: Canadian Security Association (CANASA), The Monitoring Association (TMA, formerly CSAA), Electronic Security Association (ESA), and the Security Industry Association (SIA), and an elected official. SIAC is funded by donations from individual companies.  There are no memberships dues, and the organization sells no products or services.

Could millions of burglar and fire alarm control units be recalled by the U.S. Consumer Product Safety Commission? That could be the upshot when the independent agency of the U.S. government rules on a 'Complaint of Non-Conforming Products' investigation requested on behalf of a consultant/forensic expert who says he has identified non-compliance dangers and vulnerabilities related to the devices.   Breaching security standards Jeffrey Zwirn, an alarm and security forensic expert, says he has identified problems with the alarm devices and has posted online a series of videos confirming that they do not operate in conformance with Underwriters Laboratories (UL) 985 and 103 and NFPA 72 (National Fire Alarm and Signaling Code) Standards. Specifically, the single data-bus circuits of the hardwired devices can be short-circuited and become either fully or partially non-functional. The U.S. Consumer Safety Product Commission is tasked with promoting the safety of consumer products by addressing “unreasonable risks” of injury, such as risk of fire, chemical exposure, electrical malfunction or mechanical failure.The U.S. Consumer Safety Product Commission is tasked with promoting the safety of consumer products Typically, the CSPC evaluates such requests and determines what corrective action, if any, is appropriate, in this case possibly by the end of the year. IDS Research & Development Inc. (Zwirn’s company) and Connaughton Group LLC, a product integrity consulting firm, sent a request to the CSPC on Sept. 20 asking for an investigation of products across the North American household fire and burglar alarm control units and commercial burglar and fire alarm control panel category. Recalling alarm control units The request estimates that “hundreds of millions” of the units were sold and installed across the United States. They include products sold under brand names such as Honeywell, DSC, NAPCO, ELK Products, and Interlogix. If the recall were to happen, it would be the largest recall in the history of the alarm industry. The request states: “It is our expert opinion that these non-conforming control panels present a foreseeably dangerous and serious public safety hazard and risk to all of the unsuspecting consumers, their families and business owners who have these control panels installed in their homes and businesses.”These non-conforming control panels present a foreseeably dangerous and serious public safety hazard" Zwirn has also submitted the products for investigation by UL and Intertek Testing Services Inc., which respectively provide the UL and ETL certification marks and are Nationally Recognized Testing Laboratories (NRTL). Outcomes of those investigations are forthcoming. Jeffrey Zwirn also promotes and sells a product, The Interceptor, that would address the vulnerability. It is a microprocessor designed to protect the data-bus and auxiliary power output wiring installed throughout a protected premises.

When it comes to emergency planning and response, there is an abundance of resources to help enterprises prepare to mitigate the impact of an incident. The U.S. Federal Emergency Management Agency (FEMA) has devised the National Incident Management System (NIMS), aimed at defining and standardizing ways that resources can be used to manage and respond to an incident. An enterprise’s Emergency Operations Plan, or EOP, incorporates NIMS concepts and spells out what to do in an emergency. Security equipment purchases But how does an EOP relate to security equipment purchases? In the language of FEMA, enterprises should ask themselves: How do I currently ‘resource type’ my electronic countermeasures as part of my critical incident response plan? In FEMA parlance, ‘resource typing’ is categorizing resources according to capability using FEMA’s ‘Typing Library Tool’. The tool identifies technologies that can improve response. Technology purchases should be considered in the context of their role in the larger plan, says Jerry Wilkins, PSP, Vice President of Active Risk Survival. “Currently, that doesn’t happen, and we as an industry do not even speak in the same language as those who guide emergency responses to which security equipment can be a useful contributor,” Wilkins says. The National Incident Management System is aimed at defining and standardizing ways that resources can be used to manage and respond to an incident Wilkins speaks with authority based on a long career in the industry. Beyond his experience working in burglar alarms, home security, and as a manufacturer’s rep, Wilkins has expanded his expertise to the broader categories of incident command, emergency response and law enforcement. He has received FEMA IS-0100 (incident command training) and has sought to apply it to critical incidents, active shooters and other emergency situations. He has attended Solo Engagement Operator Training (SWAT school) and Tactical Emergency Casualty Care (TECC) military training. Responding to emergencies As a student in a broad array of disciplines, Wilkins has sought to engage the security technology industry in an important conversation: What can we do as an industry to apply technical capabilities to the question of how to respond to an emergency? Adherence to best practices can help to avoid liability – and save lives For example, CCTV is a valuable tool for situational awareness, but it wasn’t deployed in the aftermath of the Parkland, Florida, school shooting in 2018 until 24 minutes into the incident. “By the time they decided to use the video, [the shooter] was already gone. They had 15 high-definition cameras, but they did not know how to use the technology for situational awareness because it was not part of the Emergency Operations Plan. They could have known every move [the shooter] made if the technology had been part of the EOP,” says Wilkins. Here is another example from the Parkland shooting incident response. When responding to an incident, Emergency Medical Service (EMS) typically divides a site into three levels – hot zones, warm zones, and cold zones – based on danger levels. In the Parkland shooting, the 1200 building went ‘cold’ – meaning it was safe – as soon as the shooter left the building. But it was 58 minutes before they called it a ‘cold’ zone, thus delaying survivors’ access to emergency care that could have saved lives. Better situational awareness, provided by leveraging CCTV, would have made the difference. If OSHA puts out a white paper on how to protect a facility and you don’t do it and have an event occur, how does that look?" There are a number of other available standards, processes and other documents to guide emergency response. Adherence to best practices can help to avoid liability – and save lives. Ignoring known and well-documented best practices can leave an enterprise vulnerable in the aftermath of an incident. Understanding these principles and best practices can help security equipment companies understand how the benefits of their products can be maximized in this context. Here are some available resources: NFPA 3000, a 42-page provisional standard for responding to an active shooter, addresses all aspects of the process, from identifying hazards and assessing vulnerability to planning, resource management, incident management at a command level, competencies for first responders, and recovery. National Association of School Resource Officers (NASRO) has created Standards and Best Practices for School Resource Officer Programs. PASS (Partner Alliance for Safer Schools) has compiled School Safety and Security Guidelines and a School Security Checklist. Federal Bureau of Investigation (FBI) has released ‘Making Prevention a Reality: Identifying, Assessing and Managing the Threat of Targeted Attacks’. Department of Homeland Security (DHS) has released ‘Planning and Response to an Active Shooter: An Interagency Security Committee Policy and Best Practices Guide’. U.S. Secret Service has released ‘Enhancing School Safety Using a Threat Assessment Model: An Operational Guide for Preventing Targeted School Violence’. OSHA 3148 provides policy guidance and procedures to be followed related to occupational exposure to workplace violence. (OSHA is the Occupational Safety and Health Administration) OSHA’s ‘general duty’ clause requires that each employer furnish to each of its employees a workplace that is free from recognized hazards that are causing or likely to cause death or serious physical harm. “If OSHA puts out a white paper on how to protect a facility and you don’t do it and have an event occur, how does that look?” says Wilkins. “It’s regulatory guidance that you could have followed but didn’t.”

Harris County, Texas, the third most populous county in the U.S., is deploying a new, next-generation security system in its buildings that will help make them more efficient and easier to operate. The new Honeywell system replaces multiple, disparate systems by integrating access control, security cameras, alarms and monitoring across the county's nearly 150 buildings situated over 1,777 square miles in Houston and the surrounding areas. Streamlined security platform Texas-based security integrator, ESI Fire and Security Protection, worked with Harris County to identify its needs and implement a streamlined security platform, using Honeywell's Pro-Watch Intelligent Command security management system to network video recorders, video cameras, thermal readers, and thermal cameras. The new system provides detailed, real-time information about alarm events, access and safety across the county The new system provides detailed, real-time information about alarm events, access and safety across the county. “The security and well-being of the Harris County employees, visitors and residents is always a top priority.” said Retired Major Gen. Rick Noriega, Interim Executive Director, Harris County Universal Services. Pro-Watch Intelligent Command system Rick adds, “This project allowed us to improve our systems and gain better insights into the county's buildings to provide a safer environment. The solutions provided by Honeywell and ESI also better set the county up for the future – we can test and actively add technologies to address new needs with this flexible but scalable system.” Before Honeywell's Pro-Watch Intelligent Command system, each county building used different security products that didn't talk to one another, creating an overly complicated network and increased work for employees. Immediate benefits for Harris County will include: Saving taxpayer dollars through better analytics that reduce false alarms and help first responders. Monitoring from a single central control station for improved situational awareness. Creating healthier building environments by leveraging people-counting technologies and analytics to manage health and safety compliance, such as social distancing. Streamlining systems to create operational efficiencies and save the county resources that can be redirected to other critical infrastructure or services. IDEMIA biometrics solutions Harris County Universal Services is looking into deploying next-level biometrics solutions from IDEMIA to enhance access control at the courthouse. Using facial recognition, a camera mounted on the entrance turnstiles will recognize employees and frequent visitors, such as judges and lawyers, using data stored in the ProWatch system without the need to physically scan a badge or remove facial coverings. This frictionless access system will allow employees and visitors to enter the building in an efficient and secure manner. This system can also alert a precinct when a public park is reaching capacity and monitor building occupancy levels to comply with local health regulations. Harris County is actively testing and implementing new features that will add additional capabilities countywide. The upgrades are designed to proactively manage situations and respond faster when required. Enhancing intelligence and transparency Harris County lacked a holistic, real-time view into its various facilities with its previous systems" “Harris County lacked a holistic, real-time view into its various facilities with its previous systems,” said James Humbert, Business Development Manager at ESI Fire and Security Protection. James adds, “We've partnered with the county and Honeywell to create positive change in just about every way the county operates by improving intelligence and transparency, reducing response times and helping to save taxpayers' dollars. We look forward to continuing to work with Harris County and Honeywell in creating an efficient and safe environment for residents and employees that is ready for the future.” Fully customized solution “Through a collaborative effort with the county and ESI teams, we created a more efficient and safer environment for people who work and visit Harris County public buildings,” said Rick Koscinski, General Manager, North America, Honeywell Commercial Security. Rick adds, “With a county as large as Harris County, it was no surprise that they had multiple, disconnected systems put in place over the years which limited efficiency and connectedness. Now, the county has a fully customized solution that is built to evolve with its needs that will not only help increase safety and awareness but also create an improved building experience for its employees and building visitors.” With a population of nearly five million people, Harris County employs more than 15,000 workers to support its residents with services including public safety, jails, law enforcement, courts, library services, and licensing facilities. Harris County Universal Services Harris County Universal Services is the solutions center for the departments and offices of Harris County. It designs, implements, and maintains high-quality, innovative, and cost-effective technology products and services for its customers. It provides comprehensive support through eight consumer divisions: Business Applications, Business Operations, Customer Service, Cyber Security, Fleet Services, Information Technology Infrastructure, Program Delivery & Analytics, and Public Safety Technology.

An intelligent network of 20 Axis EN fire panels from fire and life safety systems manufacturer, Advanced, have been installed at HaDo Centrosa Garden in the heart of Ho Chi Minh City, Vietnam. HaDo Centrosa Garden is a 70,000 sq. m development of eight 30-story luxury residential towers and 115 townhouses, located in the heart of Vietnam’s Ho Chi Minh City. The upscale condominium complex’s facilities will include a swimming pool, tennis and basketball courts, fitness center, rooftop gardens, a park, school, library and commercial center. System with high-speed networking capabilities Vietsafe and KP Technology were confident in Axis EN’s ability to deliver the seamless networking needed A key requirement for this large-scale complex was a system with high-speed networking capabilities, to enable instantaneous sharing of communications between panels. To meet this need, fire protection companies Vietsafe and KP Technology chose 20 Advanced Axis EN fire alarm control panels, alongside 3,000 addressable devices, for installation in the eight residential towers. With many successful installations of Advanced products undertaken by both companies, Vietsafe and KP Technology were confident in Axis EN’s ability to deliver the seamless networking needed, while its ease of installation, testing, commissioning and operation would ensure minimal issues once the panels were on site. Axis EN fire alarm control panels installed Le Manh Dung, Director of Vietsafe, said “An Axis EN fire system was the clear choice for a project of this nature. Advanced is well respected in the fire industry, and its solutions are straightforward in terms of installation and operation, thanks to features such as built-in isolators for sequence addressing, which considerably reduces installation time.” Axis EN is EN54 parts 2, 4 and 13 approved and its panels can be used in single-loop, single-panel format or easily configured into high-speed, multi-loop networks of up to 200 nodes covering huge areas. Advanced’s reputation for ease of installation and configuration, as well as its wide peripheral range make its products customizable to almost any application. False alarm management and reduction Pham Thanh Phong, Director of KP Technology, said “As a key partner to KP Technology, Advanced is a fire system supplier we can trust, to deliver high-performing, high-quality solutions that are easy to install and to use. Features such as Axis EN’s false alarm management and reduction capabilities are extremely useful in high-rise residential sites, such as HaDo Centrosa Garden.” Pham Thanh Phong adds, “Repeated false alarms are not only intrusive, they can also lead to complacency and delayed reactions to real fire alarms. Having the ability to refine and configure protection so specifically, and according to the requirements of specific areas within a building, helps to keep unwanted alarms to a minimum and reduces disruption and risk for residents.” AlarmCalm software and MxPro 5 fire system AlarmCalm software comes as standard with any Axis EN and MxPro 5 fire system AlarmCalm software comes as standard with any Axis EN and MxPro 5 fire system, taking advantage of Advanced’s high-speed robust panels and networks to offer a best-in-class solution for managing verification and investigation delays to outputs. It allows the false alarm management strategy for a site to be refined precisely and to take account of occupants’ needs and area usage. It also includes the optional AlarmCalm button, a loop device that allows residents or trained staff to indicate whether they believe a signal in their area is due to a false alarm. Axis EN fire system Tin Le Than, Advanced’s Sales and Business Development Manager for South East Asia, said “As a modern, vibrant complex for thousands of people living and working in the center of Ho Chi Minh, the fire protection for the HaDo Centrosa Garden development is a key priority.” Tin Le Than adds, “As an industry-renowned solution, the Axis EN fire system will deliver complete peace of mind to the building owners and residents of the complex. I am pleased to have been able to support our fantastic partners at Vietsafe and KP Technology with the equipment needed to fulfill their requirements.” Global projects Advanced, owned by FTSE 100 Company, Halma PLC, protects a wide range of sites across South East Asia including the Hong Kong-Zhuhai-Macau Bridge, University of Macau and Hong Kong Central Library. Halma is a global group of life-saving technology companies with a clear purpose to grow a safer, cleaner, healthier future for everyone, every day.

Interface Security Systems, a renowned managed service provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises, announced that El Pollo Loco, one of the nation’s fastest-growing restaurant chains that specializes in fire-grilled chicken, is relying on Interface's managed video verified alarms and intrusion alarm monitoring to reliably detect intrusions and minimize false alarms. With Interface, El Pollo Loco saves several thousand dollars in annual false alarm penalties across 198 restaurants. When Louis Burke, Senior Manager, Safety & Loss Prevention, joined El Pollo Loco, he had to contend with numerous alarm management protocols as El Pollo Loco had half a dozen vendors for intrusion alarms. Every vendor had different terms of engagement and there was no way to hold anyone responsible even when the alarm systems failed. Security alarm system “When I first started, I received a call from a restaurant about their missing safe. When I called the large well-known alarm company, I was told that they had stopped receiving signals from the alarm system at the location for over six months. Apparently, we had not signed up for a separate add-on service that would have ensured the communication channel between the alarm and the monitoring center was working." We untangled ourselves from the maze of alarm vendors and work with a company that understood our needs" "All along, we were paying service charges with no one monitoring our location and no communication from the alarm company." This incident marked a turning point in El Pollo Loco’s approach to loss prevention and paved the way for a complete review of how intrusion monitoring was implemented. “We decided to untangle ourselves from the maze of alarm vendors and work with a company that understood our needs and was willing to take ownership for the service. That’s why we decided to hire Interface,” said Burke. Alarm monitoring systems The service scope included replacing outdated alarm systems with a state-of-the-art new system along with Interface’s 360 Alarm Maintenance Service that ensured all maintenance issues with duress buttons, connectivity, and the alarm panels were proactively addressed along with a comprehensive yearly technical inspection to ensure the alarm systems remain operational at all times. The revamped managed alarm service by Interface became the gold standard for El Pollo Loco, as Burkes team insisted on following a similar engagement model and protocol with other service providers as well. Once El Pollo Loco streamlined the basic alarm monitoring systems, Burke set his eyes on rolling out cameras to the remaining 40% of restaurants that still did not have a video in place. However, the team wanted to effectively demonstrate ROI on the proposed investment first. Video verified alarm service As Burke was reviewing the security operations, the hefty false alarm fines that added up to several thousands of dollars every year stood out. Working with Interface, El Pollo Loco piloted a video verified alarm service at a few of their restaurants where cameras were already installed. The results of the pilot project were eye-opening. Every time a restaurant location had an alarm event, Interface’s remote monitoring team would verify if the alarm required a call to the local law enforcement or not. Only 5% of the alarm events actually required police intervention. The rest were all false alarms. The pilot project paved the way for the installation of security cameras at all El Pollo Loco locations. Interface’s video verified alarm was then made available in all the locations and directly contributed to thousands of dollars in savings per year as El Pollo Loco cut down false alarm penalties and associated costs by 95% across their corporate-owned restaurants. Eliminating false alarms The Interface Command and Control Center identified the burglary in progress and immediately dispatched police “In addition to the direct savings associated with eliminating false alarms, our store associates are happy as they are no longer being woken up at odd hours with a false alarm. Every time they receive an emergency call from Interface, our associates know that they have a verified event,” says Burke. The custom-built video verified alarm solution is also helping to prevent crime at El Pollo Loco. Recently, a serial burglar attempted to make off with a significant amount of cash stolen from the smart safe at a Los Angeles-area location. The Interface Command and Control Center identified the burglary in progress and immediately dispatched police. The burglar was arrested on the scene. Convert alarm panels Interface is currently in the process of working with El Pollo Loco’s IT department to also eliminate expensive POTS lines and convert their alarm panels to help them reduce costs for all their locations. According to Burke, “The biggest advantage of working with Interface is not just the value for money, it’s the robust, process-oriented culture, the willingness to listen to customers, and the ability to creatively solve problems keeping the interest of the customer in mind.”

DHL Express is a global company in international shipping and courier delivery services and has a major market share of express logistics in the Middle East with a strong customer base in Saudi Arabia. Protecting a key market DHL Express has facilities at all the major airports and in most of the cities in Saudi Arabia and the fastest clearance in KSA when compared to its competition. Saudi Arabia is one of DHL’s key markets and the delivery firm strives to be close to its customers here. With facilities spread across the Kingdom, DHL faced issues in securing its critical assets. Particularly in terms of preventing unauthorized access to critical operational sites; unauthorized access for employees and contractors outside working hours; and unauthorized vehicle access to its warehouse facilities and receiving and responding to critical alarms. Implementing AEOS access system AEOS is based on an open architecture and offers flexible integration One of DHL’s main aims was to switch to a new security system that would support all the latest access control and intrusion detection features, meet its business requirements and use its existing investments effectively. Nedap’s AEOS access control and intrusion detection system, integrated with the Milestone VMS system, was selected as the ideal solution. AEOS is based on an open architecture and offers flexible integration. DHL was able to quickly implement its new access control and security system while retaining the investments it had made in existing readers and cards. Extending the system across the Kingdom After using Nedap’s AEOS access control and intrusion detection system in one of the airport facilities, DHL decided to extend its use across the Kingdom. This set a roadmap for unifying all its facilities under the same access control and intrusion system. And ultimately, gave DHL the opportunity and flexibility to use the same cards across all its facilities. Improved convenience and security Through AEOS, Nedap was able to provide secure, convenient access for DHL’s people and vehicles using RFID identifiers. With the intrusion alarm system activated to restrict access during non-operational hours, unauthorized access to DHL’s operational sites has been prevented. And integrating AEOS with Milestone’s CCTV Video Management system has enabled DHL to receive graphical alarms on video walls. It’s also allowed it to view all related video footage associated with each alarm or event. SecuTronic, based in the Kingdom of Saudi Arabia, implemented the project successfully and efficiently. Central control AEOS access control and intrusion detection protects DHL’s 60 sites across Saudi Arabia from one centralized location AEOS, a secured and flexible access control platform has helped DHL Saudi Arabia to protect all its facilities, with access control and intrusion alarms, from one centralized control room. All the service points are equipped with a burglar alarm system and an enterprise-level access control platform that connects all its sites across the country. Growing business potential AEOS has helped DHL to address all the security challenges it faced in Saudi Arabia and stay ahead of them, winning the trust of the customers by ensuring their shipments are secure. In addressing its security and operational challenges, DHL Saudi Arabia has been able to meet every TAPA (Transported Asset Protection Association) regulation. And by implementing such a security monitoring system, it’s positioning itself as the last-mile fulfillment giant in the Middle East region.

Rohde & Schwarz has installed Ireland’s first Quick Personnel Security (QPS) scanner at Kerry Airport, Farranfore, Ireland, delivering state-of-the-art technology that enables a high throughput, enhanced security, and increased safety for airport customers and staff. The airport has chosen the latest model, the latest generation R&S QPS201 launched earlier in 2020, becoming the first Rohde & Schwarz security scanner installation in Ireland. R&S QPS201 security scanner The R&S QPS201 security scanner by Rohde & Schwarz features enhanced second-generation algorithms that increase sensitivity to further boost threat detection while minimizing false alarms and reducing processing time. In addition to strengthening security, these performance gains reduce post-alarm manual checks and so help avoid physical contact to ensure social distancing. Moreover, a more efficient scanning time with R&S QPS201 balances the effects of incoming new X-ray inspection systems, which scan items inside baggage that previously had to be removed, such as laptops. The security scanner restores parity to baggage- and personnel-scanning times, helping security staff manage throughput at checkpoints and avoid excessive queuing. Rohde & Schwarz QPS scanners The Rohde & Schwarz QPS scanners are highly regarded by the air travel industry worldwide" “The Rohde & Schwarz QPS scanners are highly regarded by the air travel industry worldwide and the latest technology takes performance to an even higher level,” said Gary Walker of Rohde & Schwarz, adding “I am confident that Kerry Airport and its customers will appreciate the enhancements to service, security, and safety, and that others in Ireland will follow their lead.” Tom O’Driscoll, Chief Security Officer of Kerry Airport, commented “Now is the right time for this investment in the future of Kerry Airport, to meet the heightened expectations for safety and security within our industry. Having recently installed explosives detection systems for cabin baggage (EDS CB), we are proud to now also adopt this state-of-the-art technology in Ireland, which will set new standards for service and well-being.” R&S QPS201 was installed and setup at Kerry Airport with minimal disruption to daily activities. The system is designed to be easy to use, with intuitive graphical displays that require minimal training and let operators quickly achieve full proficiency. Integrated with millimeter-wave technology Leveraging Rohde & Schwarz expertise in millimeter-wave technology and utilizing machine-trained software algorithms, R&S QPS201 detects all types of potentially dangerous objects whether metal, ceramic, plastic, or liquid. The harmless low-energy millimeter-waves enable personal privacy to be maintained while capturing high-resolution data that enhances threat detection. The system allows an easy, hands-down posture for scanning, which is comfortable while at the same time ensuring effective screening for safety and security.

Since the beginning of the Corona pandemic, MOBOTIX thermal cameras have been increasingly used in the healthcare sector, as well as airports, train stations, public authorities, and companies, to detect temperature anomalies in people without contact and thus contain the spread of the virus. However, this aspect is only one area for which MOBOTIX technology is currently providing special services. The MOBOTIX 7 Platform, with its intelligent and cyber secure camera systems M73 and S74, predestined MOBOTIX video technology even before the pandemic to ensure comprehensive, digital support in healthcare clinics and the care of the elderly and disabled. The reliable, high-quality video systems made in Germany reduce hospital and nursing staff's workload, provide digital care for patients and residents, and optimize care and workflow processes. Parking lot management Basic safety and pandemic protection in healthcare Also, during the pandemic, a special duty of care applies to employees, patients, and residents as a risk or high-risk group. MOBOTIX video technology is used in numerous clinics, retirement, and care facilities worldwide to ensure that patients, residents, and employees have a carefree stay and can work safely. Dangers and sources of risk are detected, and the intelligent systems warn, report, or directly initiate assistance and rescue measures. With the MOBOTIX 7 platform and the versatile apps, MOBOTIX offers exceptional application possibilities This allows staff to concentrate on their work, while hospital patients and nursing home residents can recover more quickly and get the rest they need. MOBOTIX video technology is also used for early fire detection and access control, mainly to protect sensitive areas such as sterile rooms, operating theaters, or medication depots. MOBOTIX also offers the right solutions for intrusion and theft protection, securing outdoor spaces, or access monitoring and parking lot management. With the MOBOTIX 7 platform and the versatile apps, MOBOTIX offers exceptional application possibilities: Temperature-sensitive people are detected as soon as they enter the facility and can be immediately sent for further examination. Crowding is avoided, and social distancing can be supported. MOBOTIX video systems detect when no mask is being worn and trigger an alarm or an information announcement. Cybersecurity and data protection Cybersecurity and data protection "Made in Germany” Particularly in the healthcare sector, cybersecurity and data protection must be given the highest priority. After all, it is a matter of protecting lives. But it is also about sensitive, personal data that must not fall into the wrong hands under any circumstances. MOBOTIX video systems consist of high-quality components. Developed, produced, and comprehensively tested at the company's German headquarters in Langmeil/Rhineland-Palatinate, the company creates products and solutions that are impressive not only because of their outstanding image quality - even in the most challenging lighting conditions. One hundred percent DSGV-compliant, the decentralized MOBOTIX systems stand for the highest possible cybersecurity and comprehensive data protection. Unauthorized persons cannot read the stored data. Intelligent video technology Relieving the workload of hospital and nursing staff with "digital care” Using intelligent video technology from MOBOTIX can significantly reduce the hospital and nursing staff's workload Hospital and nursing staff often work at the breaking point. Using intelligent video technology from MOBOTIX can significantly reduce the hospital and nursing staff's workload. For example, adequate video support can be used to carry out control rounds digitally. On the one hand, this creates free space that can be used for personal care and nursing, while on the other hand, emergencies are reported directly at the time they occur - and thus, the staff does not lose critical time. Effective signaling and calling systems targeted alarm differentiation, and the avoidance of false alarms keep staff motivation high and reduce alarm fatigue. Incorporating audio systems Digital and discreet care for patients and those in need of care MOBOTIX provides discreet video support for round-the-clock security without anyone feeling they are being watched. The video surveillance systems in healthcare facilities are discreetly and unobtrusively installed; they also detect and alert only when defined events occur to keep recordings to a minimum. At the same time, patients and residents can be sure that help will arrive quickly in an emergency. Even at night, helpless individuals are detected immediately, ensuring their safety and preserving their independence. By incorporating audio systems, MOBOTIX video solutions for healthcare also enable patients to be addressed and communicated directly with. license plate recognition Optimize hospital and care processes Smooth organization of routines helps hospitals and retirement and care facilities be efficient and profitable Smooth organization of important routines helps hospitals and retirement and care facilities be efficient and profitable. Numerous processes can be automated and optimized with MOBOTIX video technology, from the facility's journey to check-out. For example, professional parking management with license plate recognition can ensure that only authorized vehicles can access specified areas. In this way, ambulance access routes can be kept free, or parking fees can be billed in a straightforward, fast, and accurate manner. Queues in registration or examination areas can be avoided, and smooth administration and medical and care areas can be enabled. University hospitals or teaching institutions can use high-resolution camera systems, e.g., in operating theaters, to fulfill their teaching and training mission without disruptions. Customers can develop further apps that enable completely individual solutions themselves or have them created by MOBOTIX and its technology partners and certified concerning cybersecurity. Advanced video technology Comprehensive solutions with the best return on investment Healthcare is a market that is extremely important to MOBOTIX. The high level of solution expertise digitizes processes and work steps in everyday hospital and home life, using intelligent and future-proof video technology. Thus, simplifying work and making it safer also relieves the healthcare budgets' pressure and increases profitability (ROI).

When technology performs a required task effectively, there is little reason to upgrade to the ‘next big thing’. In this regard, the physical security market is notoriously slow to change. Much of yesterday’s most robust and dependable equipment is still in place at thousands of customer sites, still performing as well as the day it was installed. However, there comes a point when any technology becomes outdated. We asked this week’s Expert Panel Roundtable: Which security technologies are becoming outdated or obsolete?

Tools such as standard operating procedures (SOPs) and checklists ensure that every factor is considered when installing a physical security system – or do they? Security system installations are detailed projects, and any overlooked detail is a missed opportunity to make the system better. We asked this week’s Expert Panel Roundtable: What is the most overlooked factor when installing physical security systems?

The year ahead holds endless promise for the physical security industry, and much of that future will be determined by which technologies the industry embraces. The menu of possibilities is long – from artificial intelligence to the Internet of Things to the cloud and much more – and each technology trend has the potential to transform the market in its own way. We tapped into the collective expertise of our Expert Panel Roundtable to answer this question: What technology trend will have the biggest impact on the security market in 2019?