Thomas Connell

If anyone tells you that the use of Mass Notification Systems (MNS) is a new trend, it is likely that they do not fully understand it. You have been impacted by mass notification your whole life. Surprised? Every time there is a fire drill at an elementary school, or a bell chimes noon or a blinking light announces a snow-related parking ban, an MNS is being deployed. Ultimately, mass notification is just mass communications. What has changed is the distribution methodology, the granularity and specificity of the message, and the ability to customize it to individual recipients or groups.  The Growing Need For Mass Communications Our capacity to communicate vastly improved through the 80s and 90s; 1G analog in 1983 was followed by 2G digital in 1990, paving the way for text messaging and IBM’s Simon, the first smartphone in 1993. Digital cable connected to nearly seventy million people by the end of the 20th century. By 1995, wide-scale commercialization of the internet had begun, with social media and instant online chats prevailing through the early 2000s.Advances in communications integration  can be traced to the communications failures experienced in the attack on the World Trade Center So when did the genesis of modern mass notification occur? The problem garnered little national attention until the 1995 Murrah Federal Building bombing and the 1999 Columbine High School shooting, which saw issues with the immediate and post-crisis victim response. The tipping point was 9/11. Advances in communications integration and interoperability can be traced to the communications failures experienced by responders to the attack on the World Trade Center. These failures went beyond those traditionally involved in a crisis. The 9/11 Commission report states: “the ‘first’ first responders on 9/11, as in most catastrophes, were private sector civilians. Because 85 percent of our nation’s critical infrastructure is controlled not by government, but by the private sector, private-sector civilians are likely to be the first responders in any future catastrophe. For that reason, we have assessed the state of private sector and civilian preparedness in order to formulate recommendations to address this critical need.” Managing The Disaster Life Cycle Communications failures were tied inexorably to governmental and civilian command and control failures with frustration spreading all the way to the White House. President George Bush issued Homeland Security Presidential Directive 5 (HSPD-5): “to prevent, prepare for, respond to, and recover from terrorist attacks, major disasters, and other emergencies, the United States Government shall establish a single, comprehensive approach to domestic incident management.” The result was the National Incident Management System (NIMS). NIMS is intended to help manage the disaster life cycle and meet the challenges of timely emergency communication. The NIMS provides a comprehensive approach to incident management to meet the challenges of timely emergency communication to civilians and emergency services Most of the fire detection industry views Mass Notification through the “standards” looking glass, with NFPA 72 Chapter 24, UL2572 and the Defence Departments UFC 4-021-01 as the primary players. The UFC standard best exemplifies the most commonly recognized MNS definition in its introduction: “Mass notification provides real-time information and instructions to people in a building, area, site, or installation using intelligible voice communications along with visible signals, text, and graphics, and possibly including tactile or other communication methods.Through distributed messaging systems, MNS can also broadcast alert notifications and evacuation route directions to targeted areas  "The purpose of mass notification is to protect life by indicating the existence of an emergency situation and instructing people of the necessary and appropriate response and action.” While there is nothing wrong with that definition, it is often misinterpreted. This stigma unintentionally creates operational silos. Mass notification isn’t just for your building, your campus, or your people. In fact, the greatest value of a well-architected mass notification system is that it can deliver communications to large diverse groups of people sharing a commonality. Holistic Mass Notification System While many people associate MNS with fire alarms and text message alerts, today’s systems incorporate numerous other modes of communication from an email notification to strobe lights or automated phone calls, similar to a reverse 911 call. For larger open campuses, an MNS could include a loud speaker, which can sound a siren notification or even an automated message. Through distributed messaging systems, MNS can also broadcast alert notifications and evacuation route directions to targeted areas in the event of an emergency. For example, in an active shooter situation, leaving a building may actually put more people in harm’s way in some cases. Depending on the situation, it may be safer for occupants to move to a different floor or area in the building. The same could be said about a weather-related issue, where a display board or email notification would share an alert to take shelter in a basement due to a tornado. The 21st century mass notification system will be holistic, highly configurable, intuitive and interactive enabling two-way multi-modal communication. It will be inherently network-driven and adaptable to diverse individual and group perceptions, behaviors and needs.

With the rising number of active shooter events in the United States, Johnson Controls has released the new Detect360 Active Shooter Response (ASR) system. The system combines reliable gunshot detection with industry-leading notification technology to provide immediate warning when a gunshot is fired within a building. By providing early notification and precise location of the shooter, the ASR system gives occupants time to find safety and allows police and security personnel to mitigate the threat up to 60 percent faster. Detect360 ASR system “During active shooter incidents, witness communication with law enforcement is often confusing and erratic, leading to longer incident duration,” said Thomas Connell, senior manager, Life Safety, Johnson Controls. “With the ever-increasing threat of active shooter events, having a system that provides early and accurate gunshot detection combined with clear, precise communication is now a necessary part of a life safety strategy for any building.” Detect360 Active Shooter Response uses acoustic sensors with multiple microphones to detect the sound of gunfire Detect360 ASR gives first responders information as it develops at the scene, including shot location, number of shots, location of the shooter in near real-time and the ability to remotely monitor the situation through integrated security systems. It also collects forensic information that can later be used by law enforcement. The system supports multiple integration options, including video feeds from existing CCTV and intrusion systems, mass notification systems, access control systems and panic button/manual initiation systems. Acoustic sensors with multiple microphones Detect360 Active Shooter Response uses acoustic sensors with multiple microphones to detect the sound of gunfire. Advanced algorithms then analyze the acoustic signature to confirm the sound was produced by a gun. Using information from the sensor closest to the gunshot, the system displays the location of the shooter on a map-based graphical user interface (GUI), which can also display audio and video of the incident. Detect360 ASR provides building occupants with safety and evacuation instructions while automatically communicating with emergency services and mass notification systems, prompting a quick response by law enforcement. While no technology or planning can eliminate the possibility of active shooter events, Detect360 Active Shooter Response can help shorten the duration and lessen the impact of the event.