PSIM, IP / analogue video surveillance, digital recroding
Round table contributions
The people element is a huge variable in the operation of any security system, and in any aspect of business for that matter. Training is a valuable tool to manage that variable, especially as it relates to newer, more complex networked physical security systems. Training can be a challenge throughout our market, which needs well-trained employees at the security front lines of our end users companies as well as competent, knowledgeable technicians handling installation and maintenance of security systems. We asked this week’s panel to reflect on the state of training in the security market, specifically on how it can be improved among integrators and/or end users.
This week brought a big surprise to the security and video surveillance market; specifically, the announcement of Canon’s plans to acquire iconic IP camera manufacturer Axis. But surprises happen all the time, especially in a dynamic, technology-driven market like physical security. Those who have been involved in this market for many years have often been surprised, for better or worse, at the various twists and turns over time. It’s part of what keeps life interesting! This week, we give our panelists an opportunity to reflect on the most surprising development they have seen in the marketplace in the last 12 months.
The ability to view surveillance footage on mobile devices adds greater flexibility to an organization's security monitoring system. But of course, there are drawbacks. In the age of mobile devices, we are able to do more and more while "on the go" and are less limited by the need to be at a desktop computer with internet / network connectivity. We are seeing the proliferation of mobile apps designed to enable us to access our most important files and perform important tasks wherever we are. The security industry has been using mobile technology to its advantage as well. Previously security personnel had to be at a monitoring station to view surveillance footage; they now have the ability to access security video on mobile devices. This presents several advantages in helping keep a building's premises well-secured. However, there's no question that viewing video on any handheld mobile device is never the same as viewing it on a large monitor. We asked our panellists about their thoughts on the drawbacks of viewing surveillance video footage on mobile devices.
Just like many things, security systems have their own life cycles. Most end users would say that a "good" system should last a certain amount of time. Each system or device has a generally established and expected life span, and anything that falls short of its life expectancy is generally deemed as "poor quality." We asked some of our panellists to reflect on the life cycles of security systems. We wanted to get their insights on trends they have observed in the frequency of system replacements as well as what variables impact the life cycle of physical security systems.
The general public often has misconceptions about security systems. How should security industry experts educate the general public to better understand security systems and their capabilities? As security industry professionals, our panellists are more than used to explaining security systems to customers and other members of the general public. As experts in the field, it is their prerogative to help set the records straight when it comes to what people understand about security systems. Sometimes people expect security systems to be able to do more than they actually can, or think that they infringe on our privacy when they don't in reality. Having a better and clearer understanding of security systems is important not only on an organizational level from an end-user's perspective, but also for the general public - everyone has the right to know what measures are in place to ensure their safety and that these particular measures are not infringing on their privacy. We asked our panellists how security systems are misunderstood by the public in their experience, what unrealistic expectations they find that people have, and what they think security industry professionals can do to educate the public.
We are in the midst of tradeshow season. With Security Essen and ASIS International back to back this year, several manufacturers are present at both. ASIS is one of the largest security tradeshows in North America, but not nearly as huge as Security Essen. Some prefer Essen, and others prefer smaller shows like ASIS or IFSEC. We asked some of our panellists for their thoughts on smaller versus larger tradeshows. Let's see what they had to say.
You can expect to pass through tight security checks in environments, such as airports and government buildings, which are greater targets for terrorist attacks or other forms of violence. You don't expect to pass through the same level of security checks in neighborhood shops and schools. It's a simple rule that there will be more security systems in places where there's a greater need for them. Generally speaking, there isn't such a high need for very high end security systems in schools...or so most people seem to think. However, when you consider all the recent school-related crimes we've seen in our country in the last 15 years, you're almost forced to think: has the need for better security systems in educational institutions been underestimated? We've asked some of our panellists to comment on how technology could have made a difference in some of the recent school crimes our nation has seen.
Maintaining a high level of customer service can be a challenging experience when an acquisition takes place.This issue is of particular relevance to the security industry, where merger and acquisition activity continues to rise. We asked some of our Expert Panelists to share their thoughts on how both the acquired company as well as the company making the acquisition can retain the focus on their customers throughout the integration process. Here’s what they had to say.
Seeing surveillance cameras everywhere is becoming more of a norm these days, especially for large cities such as London, New York and Beijing. Many members of the public have their reservations about this for privacy reasons. Often, this can be solved through educating the greater public about security technologies. However, concerns still remain that such captured data can fall into the "wrong hands". Surveillance footage is meant to be used for security purposes only, but with hacking and leaks becoming increasingly common in today's world, the fear of unauthorized video being made public is a legitimate concern. So how can access to surveillance video be managed to avoid this? Let's see what some of our Expert Panellists have to say.