Chris Mosley

Angela White was sworn in as President-elect of ESA at the ESX show in June and will take office July 1 The Electronic Security Association (ESA) wrapped up its annual ESX conference June 8-10 at a new location in Fort Worth, Texas, with keynote speakers, educational sessions, networking events, exhibitions, awards and the installation of new officers. Logging its ninth year, ESX is jointly owned and sponsored by ESA and the Central Station Alarm Association (CSAA). This year’s show hosted some 2,000 security industry companies and personnel as well as central station owners, while some 200 exhibitors participated. Marshall Marinace, outgoing President and Chief Executive Officer of ESA and the President of Marshall Alarm Systems Corp., Yorktown Heights, New York, received one of the association’s highest accolades, named as the 2015 Morris F. Weinstock Person of the Year. ESA Welcomes Four New Board Members In addition, ESA installed Angela White as the 2016-2018 president. White, who is an equity partner and the Executive Vice President of Central 1 Security in Brookfield, Wisconsin, is currently Vice President, President-elect of ESA and will take office July 1. Other board members elected include: Vice President Tim Creenan, Chief Executive Officer of Amherst Alarm, Amherst, New York; Vice President Chris Mosley, President of Complete Security Systems Inc., Marlboro, New Jersey; Vice President G. Thomas Eggebrecht PhD, President and Chief Executive Officer of Bonds Alarm Co., Phoenix; and Secretary Jon Sargent, Industry Relations/Government Affairs, Tyco Integrated Security, Hayward, California. In addition, Ken Nelson, Vice President of OEM sales for Interlogix, Lincolnton, North Carolina, was re-elected to a two-year term as an associate member representative. Marinace will continue to serve on the Executive Committee for two years as immediate past president. “I look forward to focusing on the full deployment and success of the programs and initiatives ESA has embarked upon over the last few years”, commented ESA President, Angela White Impressive Industry Credentials White is a 30-year veteran of the electronic security industry whose background includes positions as installer, service technician, sales, general management and company owner. She also was the founder and previous owner of Pro-Tech Systems of Vermont, where she co-authored state licensing as the president of Vermont ESA. White says no other event comes close to providing the inclusive professional experience of ESX. “ESX remains a personal event that gives dealers direct access to vendors and allows for one-on-one discovery of new products and solutions," says White. "The ESX Innovation Awards and TechVision Challenge have really gained momentum over the last couple of years, and that is evidence of the vibrant ecosystem that the show creates within the channel. I left ESX inspired and excited about where our industry is headed and what that means for my business." As president, White says she will focus on the future of the organization and continuing its legacy. “ESA has an incredibly strong foundation that was constructed by the diligence of those who proceeded me," she adds. "In collaboration with other team members and our professional partners, I look forward to focusing on the full deployment and success of the programs and initiatives ESA has embarked upon over the last few years. Specifically, these include enhancements to the quality training and insurance solutions we provide along with the ESA mentorship program and workforce development project for the industry. "ESA has dramatically raised the bar as it relates to the value delivered to members, and we will continue to do so. This will ensure continued success as the number one trade association in our field. In addition, the inclusion of our rising leaders for new ideas, energy and vision will position them for leadership roles within ESA and our industry and will provide current leaders comfort in knowing that the association will thrive.”

Complete Security Systems Inc., Marlboro, New Jersey, is a UL-listed central station and security installation company serving New Jersey and other East Coast areas. According to Chris Mosley, President of Complete Security Systems, attracting young people to the security industry is a challenge. Chris highlights Complete Security Systems' new products, services and training programs that have been developed to keep up with the fast-changing security industry. He admits that the biggest challenge is the pace with which technology becomes obsolete. President Chris Mosley, who is also a vice president for the Electronic Security Association, Irving, Texas, has been a consummate supporter of the industry and active in local and national associations and many organizations in New Jersey. But that doesn’t mean the company is satisfied with maintaining the status quo. Skilled Labor Concerns While many companies are focused solely on hardware margins and competition, Chris Mosley has other concerns. As a longtime security dealer, one of the major challenges he says the company continues to face is finding skilled labor. “It’s difficult to find trained technicians who are willing to learn and adapt to the evolving industry. Attracting young people to this industry is a challenge that I think most companies are also facing.” Innovative Thinking – A Step Ahead Still, competition is something every independent security installation company has to face. With behemoths like Comcast and AT&T continuing to reshape the home security market, Complete Security Systems works diligently to stay a step ahead of the competition with innovative thinking. “In our marketplace we are more challenged with the larger mass-marketing utility companies chasing the residential market,” Mosley says. “Our solution is offering new products and services, such as wireless technology, remote apps and forward-thinking, exceptional customer service. We have stepped up training to introduce and educate our staff to new technologies. We are also educating our existing customer base on the latest technologies and providing forward-thinking services to future-proof their systems from becoming quickly outdated.” Interactive Services And Remote Apps When it comes to interactive services, Complete Security Systems doesn’t shy away from new ways of doing business. In fact, Mosley says that the new world of interactive services and remote apps is a great addition and natural fit with the services and products the company has been offering. "Attracting young people to this industry is a challenge that I think most companies are also facing" says Chris Mosley, President, Complete Security Systems “Every type of security system that we install has a remote technology or interactive service that is presented to both new and existing customers, whether residential or commercial. We are seeing high demand for interactive services and lifestyle options as more people are tech-savvy today than ever before and want to be able to access everything at their fingertips,” he says. DIY Solutions The security industry is an extremely competitive marketplace, not only with other integration firms and cable and utility companies, but also with proliferating DIY solutions in the market. Complete Security Systems focuses on superior service to differentiate their company and provide added value. “Exceptional customer service is at the core of everything we do. We really focus on providing a pleasant experience for our customers from day one. Skilled technicians, radio technology, interactive services and performance UL monitoring are just some of the things we use to keep us ahead of our competitors.” The Future Of Security Asked about the future of the security industry, Mosley concedes the outlook for some firms in the business is less than rosy. “At this point, the residential market is becoming devalued and exceedingly competitive,” he comments. “In five to 10 years, I think there will be fewer independent dealers and more mass-market, national companies leading the residential market. As far as the commercial market goes, there will be fewer dealers/integrators, too, and the ones in business will be forced to provide a greater host of services. Self-monitoring with video security is a moving trend – people want to see what is going on rather than just receive an alert. We will see home automation technologies become a standard in the residential security market as well.” Challange Of ‘Sun Setting’ Technology What is one thing he could change about the security industry? Mosley says it would be the pace with which technology becomes obsolete. “The constant ‘sun setting’ of technology creates a difficult challenge in keeping the customer connected and up-to-date. The progressing technology, however, does deliver more solutions and services to suit their evolving needs.”