WatchGuard Technologies has announced a significant enhancement to its Cloud PSA (Professional Services Automation), which now includes comprehensive support for ConnectWise Manage, Autotask PSA, and HaloPSA.
This upgrade spans the company's entire array of services—Network, Identity, Endpoint, and MDR—strengthening WatchGuard's dedication to aiding managed service providers (MSPs) by incorporating security management directly into the key systems essential for their business growth.
Enhancing Efficiency in Security Operations
The expansion aims to streamline security operations and offer scalability tailored to each partner's business model. As part of the Unified Security Platform, this development enables seamless integration, eliminating the need for spreadsheets, manual reconciliation, and disjointed workflows. Key features include:
- Native integrations with ConnectWise Manage, Autotask PSA, and HaloPSA
- Distribution of WatchGuard Agent via ConnectWise RMM
- Automated asset synchronization, billing, ticketing, and contract management workflows
- Cohesive operations that replace manual processes, enhance SLA compliance, and boost profitability
Integration with ConnectWise Environment
Chris Miller, Vice President of Pacific Office Automation, commented on the benefits, saying, "Many cybersecurity platforms lack deep PSA integration, forcing MSPs to juggle alerts, tickets, and billing outside their core operational systems, creating inefficiencies, increasing risk, and impacting revenue."
"Directly from my ConnectWise environment, my team can now instantly view customers and product licenses, while alerts automatically generate and resolve tickets. Role-based access and multi-tenant visibility streamline account transitions and strengthen compliance."
"It's a major leap in operational efficiency that empowers my technicians to focus on what matters most – delivering outstanding customer service."
Introducing the WatchGuard Agent
This single, modular agent supports FireCloud clients, endpoint security products, and additional features
MSPs have expressed the need for simplified agent management, and WatchGuard has addressed this with the WatchGuard Agent.
This single, modular agent supports FireCloud clients, endpoint security products, and additional features such as patch management and encryption, alongside network detection and response (NDR) collectors, compatible with Windows, macOS, Linux, Android, and iOS.
Partners who qualify can join the beta, with AuthPoint MFA integration and Open MDR support set to launch in early 2026.
A True Single-Agent Solution
Managed via WatchGuard Cloud, the WatchGuard Agent speeds up client onboarding, decreases maintenance burdens, and eases system upgrades. It enables MSPs to efficiently monitor their clients' security status, confirming that each component is installed, updated, and functioning correctly.
Ben Oster, Vice President of Product Management Operations at WatchGuard, stated, "With full integration across our Unified Security Platform, including Firebox, FireCloud, AuthPoint, Endpoint Security, and ThreatSync, we’re delivering unified detection and response, automated workflows, integrated MDR capabilities, and actionable insights that empower our partners and customers with true 24/7 threat protection."
"Regardless of PSA choice, WatchGuard MSPs now achieve full-spectrum automation from alert to invoice."
Industry Recognition
WatchGuard has been acknowledged as a Champion in the 2025 Canalys Cybersecurity Matrix, highlighting its innovation and dedication to partner success. According to Jessica Davis, principal analyst at Omdia, "RMM and PSA continue to be the core of the MSP operating stack."
"As the threat landscape has evolved, cybersecurity is becoming a third component of that core stack. MSPs expanding their service portfolios need deep integrations between their security platforms and their PSA/RMM platforms to drive efficiency and profitability."
"These integrations need to provide simplified management, automated workflows, and a unified platform that scales with customer needs."
WatchGuard Technologies, a global pioneer in unified cybersecurity for managed service, announced a major expansion of its WatchGuard Cloud PSA (Professional Services Automation), now offering deep, native support for ConnectWise Manage, Autotask PSA, and HaloPSA.
This broad integration ‒ which includes the entire portfolio of Network, Identity, Endpoint, and MDR services ‒ solidifies WatchGuard's continued commitment to empowering MSPs by embedding security management directly into the core systems they rely on to operate and grow their businesses.
This broad integration ‒ which includes the entire portfolio of Network, Identity, Endpoint, and MDR services ‒ solidifies WatchGuard's continued commitment to empowering MSPs by embedding security management directly into the core systems they rely on to operate and grow their businesses.
Efficiency across security operations
With this expansion, WatchGuard creates efficiency across security operations and scales to each partner’s business model with a flexible fit. As the newest addition to its Unified Security Platform, these advancements deliver seamless integration and eliminate the need for spreadsheets, manual reconciliation, or disconnected workflows via:
- Native integrations with ConnectWise Manage, Autotask PSA, and HaloPSA
- WatchGuard Agent deployments through ConnectWise RMM
- Automated workflows for asset synchronization, billing, ticketing, and contract management
- Unified operations that eliminate manual processes, boost SLA compliance, and increase profitability
ConnectWise environment
“Many cybersecurity platforms lack deep PSA integration, forcing MSPs to juggle alerts, tickets, and billing outside their core operational systems, creating inefficiencies, increasing risk, and impacting revenue,” said Chris Miller, vice president, Pacific Office Automation.
“Directly from my ConnectWise environment, my team can now instantly view customers and product licenses, while alerts automatically generate and resolve tickets. Role-based access and multi-tenant visibility streamline account transitions and strengthen compliance.”
“It’s a major leap in operational efficiency that empowers my technicians to focus on what matters most ‒ delivering outstanding customer service.”
WatchGuard Agent
Managed service providers have made it abundantly clear that managing multiple agents is no longer acceptable. WatchGuard is the first to answer the call with WatchGuard Agent, a single, modular agent for FireCloud client, endpoint security products and add-ons (including patch management and encryption), NDR collectors, and cross-platform support for Windows, macOS, Linux, Android, and iOS.
Partners that qualify can join the beta now. AuthPoint MFA integration and Open MDR support will follow in early 2026, further extending the unified experience.
Managed through WatchGuard Cloud, the WatchGuard Agent accelerates onboarding, reduces maintenance overhead, and simplifies upgrades. Additionally, MSPs can now easily monitor the health of their clients’ security posture, ensuring every component is properly installed, updated, and operating as intended.
True single-agent solution
By leading the market toward a true single-agent solution, WatchGuard is enabling MSPs with one platform, one agent, and the ultimate goal of total security.
“With full integration across our Unified Security Platform, including Firebox, FireCloud, AuthPoint, Endpoint Security, and ThreatSync, we’re delivering unified detection and response, automated workflows, integrated MDR capabilities, and actionable insights that empower our partners and customers with true 24/7 threat protection,” said Ben Oster, vice president, product management operations at WatchGuard.
“Regardless of PSA choice, WatchGuard MSPs now achieve full-spectrum automation from alert to invoice.”
Recognized by industry analysts
WatchGuard is recognized as a Champion in the 2025 Canalys Cybersecurity Matrix, underscoring its commitment to innovation and partner success.
“RMM and PSA continue to be the core of the MSP operating stack,” said Jessica Davis, principal analyst at Omdia.
“As the threat landscape has evolved, cybersecurity is becoming a third component of that core stack. MSPs expanding their service portfolios need deep integrations between their security platforms and their PSA/RMM platforms to drive efficiency and profitability. These integrations need to provide simplified management, automated workflows, and a unified platform that scales with customer needs.”
